Shutdown problems, twunk_32.exe[7]

[mrphred]

Hi,

Last night had problems shutting down wife's XP pc - cicerouiwndframe wouldn't close then blue screen requiring power off. Then re-boot to search the problem and the system behaved strangely - browser windows closing and other oddities. Looked at taskmanger and saw multiple (3) twunk_32.exe tasks. Help here suggested it was a trojan dropper and pc should be disconnected from the internet. Also suggested running rougekiller. This morning tried to run dds.com and the pc re-booted. Tried again this time it ran. Note that with the pc disconnected from the internet the twunk_32.exe tasks don't appear in taskmanager tasks...

Attached are dds.txt,  attach.txt and rougekiller reports

Help desperately needed.

 

TIA,

 

Fred

RKreport0_S_12152013_214831.txt

attach.txt

dds.txt

[kevinf80]

Hello and

 

P2P/Piracy Warning:

 

   

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

Next,

 

Download Farbar Recovery Scan Tool and save it to your desktop.

 

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
  
• Press Scan button.
  
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
  

 

Kevin

[mrphred]

From last night:

FRST.txt

Addition.txt

[kevinf80]

Download attached fixlist.txt file and save it to the Desktop, or the folder you saved FRST into.

NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

 

Run FRST and press the Fix button just once and wait.

The tool will make a log on the Desktop (Fixlog.txt). Please post it to your reply.

 

next,

 

Open Malwarebytes, check for updates then run Quick scan. Full instructions follow if  Malwarebytes is not installed:

 

Download Malwarebytes from the following link and save it to your desktop.:

 

 

http://www.malwarebytes.org/mbam.php 

 

Double Click mbam-setup.exe to install the application.

• 
  

Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select "Perform Quick Scan", then click Scan.
The scan may take some time to finish,so please be patient.
When the scan is complete, click OK, then Show Results to view the results.
Make sure that everything is checked, and click Remove Selected.
When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
Please save the log to a location you will remember.
The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

 

next,

 

Download AdwCleaner by Xplode from here: http://www.bleepingcomputer.com/download/adwcleaner/ and save to your Desktop.

 

• Double click on AdwCleaner.exe to run the tool.
  
• Vista/Windows 7/8 users right-click and select Run As Administrator
  
• Click on the Scan button.
  
• AdwCleaner will begin...be patient as the scan may take some time to complete.
  
• When it's done you'll see: Pending: Uncheck any elements you don't want removed.
  
• Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  
• Look over the log especially under Files/Folders for any program you want to save.
  
• If there's a program you want to save, just uncheck it from AdwCleaner.
  
• If you're not sure, post the log for review.
  
• If you're ready to clean it all up.....click the Clean button.
  
• After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  
• Copy and paste the contents of that logfile in your next reply.
  
• A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  
• Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  
• To restore an item that has been deleted (if necessary):
  
• Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.
  

 

Next,

 

Download Security Check by screen317 from either of the following:

http://screen317.spywareinfoforum.org/SecurityCheck.exe or http://screen317.changelog.fr/SecurityCheck.exe

Save it to your Desktop. (If your security alerts either accept the alert, or turn the security off while Secuirity Check runs)

Double click SecurityCheck.exe (Vista or Windows 7 users right click and select "Run as Administrator") and follow the onscreen instructions inside of the black box. Press any key when asked.

A Notepad document should open automatically called checkup.txt; please post the contents of that document.

 

Post those logs...

 

Kevin...

 

 

 

fixlist.txt

[mrphred]

That looks good after the MB clean-up.  Reconnected to the network and no more twunk_32.exe tasks, system now shuts down without the cicerouiwndframe hang and no more general strange behavior.. U R a legend..

 

Logs attached.

 

 

Fixlog.txt

MBAM-log-2013-12-16 (08-21-28).txt

checkup.txt

AdwCleanerR0.txt

AdwCleanerS0.txt

[kevinf80]

Malwarebytes log show no action taken, is that correct?

[mrphred]

Sorry, that was the log from just the scan. Selected all, delete and all were moved to quarantine/deleted.

mbam-log-2013-12-16 (08-01-33).txt

[kevinf80]

Go here http://www.adobe.com/shockwave/welcome/ and have Adobe Flashplayer checked. Accept new version if required.

There maybe an offer of Google Chrome etc, untick those options if offered...

 

Next,

 

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.

Please follow these steps to remove older version of Java components and upgrade the application.

 

Upgrading Java:

 

Go to http://java.com/en/ and click on "Do I have Java"

It will check your current version and then offer to update to the latest version

Watch for and make sure you untick the box next to whatever free program they prompt you to install during the installation, unless you want it.

 

***Note: Check in Programs and Features (or Add/Remove Programs if you are an XP user) to make certain there are no old versions of Java still installed, if so - remove them.

 

Let me know if those steps complete, also if any remaining issues or concerns..

 

Kevi

[LDTate]

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