Jump to content


Recommended Posts

The past couple of days when Malwarebytes updates and runs it's scan, it comes back with four files (not sure if that's the right word) of TBHostSupport infection.  I delete them, it tells me to restart, which I do, and when the system comes up Norton is telling me that TBHostSupport dll is okay.  I'd like to get rid of it, but I'm having zero success to this point.  Any ideas on how to make it go away would be appreciated.


Thanks - Marcus


Here is the log report that comes back:


Malwarebytes Anti-Malware (PRO)
Database version: v2013.11.30.04
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16736
Marcus :: SCYLLISDIVING [administrator]
Protection: Enabled
11/30/2013 8:49:51 AM
mbam-log-2013-11-30 (08-49-51).txt
Scan type: Full scan (C:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 386139
Time elapsed: 1 hour(s), 12 minute(s), 56 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 1
C:\Users\Marcus\AppData\Local\TBHostSupport\TBHostSupport.dll (PUP.Optional.Conduit) -> Delete on reboot.
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 1
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|TBHostSupport (PUP.Optional.Conduit) -> Data: "C:\windows\SysWOW64\Rundll32.exe" "C:\Users\Marcus\AppData\Local\TBHostSupport\TBHostSupport.dll",DLLRunTBHostSupportPlugin -> Quarantined and deleted successfully.
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 1
C:\Users\Marcus\AppData\Local\TBHostSupport (PUP.Optional.Conduit) -> Delete on reboot.
Files Detected: 1
C:\Users\Marcus\AppData\Local\TBHostSupport\TBHostSupport.dll (PUP.Optional.Conduit) -> Delete on reboot.
Link to post
Share on other sites

Hello marcus0453 and :welcome:! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
Please follow the instructions here and then post your log files in a new reply in this thread:


Link to post
Share on other sites

  • 2 weeks later...
  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Link to post
Share on other sites

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.