cryptolocker malware

[chrisgeed]

I was working on my computer today when it, all the sudden, froze up, it showed me a screen saying I was in violation of numerous laws and had 72 hours to pay $300 using a greendot prepaid credit card.

I was reading different comments and ideas on this forum but really I look forward to resolve the issue without loosing my personal documents.

Appreciate your support.

Thank you in advance..

[MrCharlie]

Welcome to the forum, here's how we deal with that malware:

First...please read about the infection you have:
http://www.bleepingcomputer.com/virus-removal/cryptolocker-ransomware-information

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If you want to get rid of the infection (your files will still be encrypted if you truly have the cryptolocker virus)

• Please download Farbar Recovery Scan Tool and save it to a flash drive.
  
  
  Please make sure you click download buttons that look like this, not "sponsored ad links":
  
  
  
  
  Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  
  Plug the flash drive into the infected PC.
• If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.
  
  If you are using Vista or Windows 7 enter System Recovery Options.
  
  To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.
  Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.
  To make a repair disk on Windows 7 consult: http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html
  
  
  To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
• On the System Recovery Options menu you will get the following options:
  • • Startup Repair
      System Restore
      Windows Complete PC Restore
      Windows Memory Diagnostic Tool
      Command Prompt
      
      Select Command Prompt
      
      Once in the Command Prompt:
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

MrC

[MrCharlie]

How are we doing??

Do you still need help or can I close this post??

MrC

[Maurice Naggar]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!