tatterdemalion Posted November 3, 2013 ID:749468 Share Posted November 3, 2013 Just wanted you to know that I purchased a license for the software today. Partially in gratitude for the help I am receiving on this forum. Keep up the great work. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 3, 2013 Root Admin ID:749475 Share Posted November 3, 2013 Thanks tatterdemalion - I hope you enjoy the product and if you have any questions please let us know. Link to post Share on other sites More sharing options...
rudyanto Posted January 5, 2014 ID:773894 Share Posted January 5, 2014 I just to say thank you to you. I have been using for more than 4 years for free. I just decided to buy 2 ea from Newegg, and I followed all the instructions to remove the program before I installed the new one using Malwarebytes program removal. I still could not activating both of them. What are wrong with my computer ? Could somebody help me ? It is only me having problem like this? Hope malwarebyte will continue to success. Link to post Share on other sites More sharing options...
daledoc1 Posted January 5, 2014 ID:773904 Share Posted January 5, 2014 Hello and , rudyanto: Thanks for your support of MBAM.Sorry you are having problems activating the PRO version on your computers. In order to help you, the staff will need to review a few logs.FOR EACH of the 2 DIFFERENT COMPUTERS, please follow the instructions below to provide:Checkresults.txt from mbam-checkA couple of protection logs, if you have themDDS.txt from DDSAttach.txt from DDS>>THEN, for EACH of the 2 computers, please post the logs in a new, separate post >>HERE<<. These will provide the MBAM staff with a bit of information that will help them to pinpoint the cause and the solution for you.Thanks!daledoc1-----------------------------Step 1 -- Create an mbam-check log:Download mbam-check.exe from HERE and save it to your desktop.Double-click on mbam-check.exe to run it, it should then open a log file.Please attach to your next reply the CheckResults.txt file which should now be located on your desktop.Then, if you can, please also upload your 3 most recent Protection module logs:In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\LogsIn Windows Vista/7/8, these logs are located in: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\LogsStep 2 -- Run DDS and create 2 logs:Download DDS from one of the locations below and save it to your Desktop:dds.scrdds.comTemporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware ProgramsOnce it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.Then double click dds.scr or dds.com to run the tool.Click the Run button if prompted with an Open File - Security Warning dialog box.A black DOS console should open and run for a moment. When done, DDS will open two (2) logs:DDS.txtAttach.txtSave both reports to your desktopPlease attach both of the following logs to your next reply: DDS.txt and Attach.txt--->You can ignore the note about zipping the Attach.txt file in most cases. Link to post Share on other sites More sharing options...
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