jaydee109 Posted October 10, 2013 ID:740334 Share Posted October 10, 2013 Hi, The Problem first started not being able to open PDF's attachments in AOL mail. After searching for answers (thought it would be simple) I ran MB. Found 11 faults, Ten being PuP's and HiHack SHELL.32. Everything seems to resolve around RecipeHub ToolBar. Anyway I deleted all the offenders and seeing a couple references to Adobe Reader thought this might be the cause of the problem. Not... Now 90% of the time can't access Control Panel, Internet explorer is erratic (stops and says must close). I will say on my first scan it took 2 hrs 18mins, second scan hung after 40min, and the last scan 3hrs 16min. The machine is:Dell Studio 1737 LaptopIntel Core Duo 2.27 GHZ3 GB ramVista Home Premium SP232 BitWindows Vista Service Pack 2 x86 NTFSInternet Explorer 9.0.8112.16421Covington :: COVINGTON-PC [administrator]10/7/2013 6:32:22 PMmbam-log-2013-10-07 (18-32-22).txtScan type: Full scan (C:\|D:\|)Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUMScan options disabled: P2PObjects scanned: 344559Time elapsed: 2 hour(s), 18 minute(s), 18 second(s)Memory Processes Detected: 0(No malicious items detected)Memory Modules Detected: 0(No malicious items detected)Registry Keys Detected: 6HKCR\Typelib\{03119103-0854-469D-807A-171568457991} (PUP.Optional.MyScrapNook.A) -> Quarantined and deleted successfully.HKCR\Interface\{23119123-0854-469D-807A-171568457991} (PUP.Optional.MyScrapNook.A) -> Quarantined and deleted successfully.HKCU\SOFTWARE\WNLT (PUP.Optional.InstallBrain.A) -> Quarantined and deleted successfully.HKLM\SOFTWARE\Updater By SweetPacks (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.HKLM\SOFTWARE\Wow6432Node\Updater By SweetPacks (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.HKLM\SYSTEM\CurrentControlSet\Services\RecipeHub_2jService (PUP.Optional.MyWebSearch) -> Quarantined and deleted successfully.Registry Values Detected: 1HKCU\SOFTWARE\WNLT|URL (PUP.Optional.InstallBrain.A) -> Data: SSWEETPACKS -> Quarantined and deleted successfully.Registry Data Items Detected: 1HKCR\CLSID\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32| (Hijack.SHELL32) -> Bad: (\\?\globalroot\Device\HarddiskVolume3\Users\COVING~1\AppData\Local\Temp\sbsiqwf\sfyjisc\wow.dll) Good: (SHELL32.dll) -> Quarantined and repaired successfully.Folders Detected: 0(No malicious items detected) Files Detected: 3C:\Users\Covington\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\B6XHRSSI\Adobe_Reader_setup.exe (PUP.Optional.InstallCore) -> Quarantined and deleted successfully.C:\Users\Covington\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\XUM3L55D\Adobe%20Reader[1].exe (PUP.Optional.Firseria) -> Quarantined and deleted successfully.C:\Program Files\RecipeHub_2j\bar\1.bin\2jbarsvc.exe (PUP.Optional.MyWebSearch) -> Delete on reboot.(end) Link to post Share on other sites More sharing options...
Maniac Posted October 10, 2013 ID:740336 Share Posted October 10, 2013 Hello jaydee109! My name is Borislav and I will be glad to help you solve your malware problem. Please note:If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.Make sure you read all of the instructions and fixes thoroughly before continuing with them.Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.One or more of the identified infections is related to a nasty rootkit component which is difficult to remove. Rootkits and backdoor Trojans are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge. If your computer was used for online banking, has credit card information or other sensitive data on it, you should immediately disconnect from the Internet until your system is cleaned. All passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums from a CLEAN COMPUTER. You should consider them to be compromised. You should change each password by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control before connecting again. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud? Although the rootkit has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because this malware has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, delete the partition, reformat and reinstall the Operating System. Please read:When should I re-format? How should I reinstall?Help: I Got Hacked. Now What Do I Do?Where to draw the line? When to recommend a format and reinstall?Should you decide not to follow this advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. If you wish to proceed, disinfection will require more time and more advanced tools. Please let us know how you would like to proceed. Link to post Share on other sites More sharing options...
jaydee109 Posted October 10, 2013 Author ID:740339 Share Posted October 10, 2013 Hi Borislav, Pleased to meet ya. At this point I would like to proceed with you guidance. Before we start though, I could not find the e-mail reply option, I would like to use it if I could. Thanks... Now where should we start? J Link to post Share on other sites More sharing options...
Maniac Posted October 10, 2013 ID:740343 Share Posted October 10, 2013 At the top of this page, click on Follow this topic . Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatibale with your system. You can check here if you're not sure if your computer is 32-bit or 64-bitDouble-click to run it. When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. Link to post Share on other sites More sharing options...
jaydee109 Posted October 10, 2013 Author ID:740405 Share Posted October 10, 2013 Hi Borislav, After re-reading your post and contemplating the situation I think reformatting would probably be the best option, however I do have some concerns about the recovery procedure. I do not have an Windows operating disk but a recovery disc from dell. I also don't have a product key to re-actvate the OS. I have heard that some how it is embedded in the BIOS. Your thoughts please. J Link to post Share on other sites More sharing options...
Maniac Posted October 11, 2013 ID:740712 Share Posted October 11, 2013 This is the best option overall. Link to post Share on other sites More sharing options...
jaydee109 Posted October 11, 2013 Author ID:740832 Share Posted October 11, 2013 Borislav. I am glad you gave me the detailed explanation you did. Now if I might ask you another question concerning repairing the drive. I have tried using the dell supplied recovery disc but I can't get the option that reformats the hard drive. Can you help with that or should I ask elsewhere? J Link to post Share on other sites More sharing options...
Maniac Posted October 14, 2013 ID:741660 Share Posted October 14, 2013 Repairing is not an option at all. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 16, 2013 Root Admin ID:742580 Share Posted October 16, 2013 Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you. Link to post Share on other sites More sharing options...
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