JayG Posted October 7, 2013 ID:738946 Share Posted October 7, 2013 Hi folks, I hope you can bail me out again! When I started my machine this morning I had a popup that looked like it came from Avira AV and said there was an update and needed to restart the computer to install it. Like a dummy I went ahead and did that because it looked legit, I do have Avira free installed. Now the machine will not get past the Welcome screen, it goes black and reboots constantly. I finally got it into Safe mode with networking, ran Malewarebytes twice, once quick and once full scan, and it found and removed 2 files, but the problem continues. Whatever this is also wiped out my restore points. I have another computer, a laptop with XP, and when I started that up, the same popup is there but no way I was touching it! It is still on the laptop desktop and until I get this fixed that machine is never getting rebooted. I hope you folks can help with this, you have been a huge help in the past, its been quite a while since I visited here. TIA! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 7, 2013 Root Admin ID:738973 Share Posted October 7, 2013 I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.Thanks Link to post Share on other sites More sharing options...
JayG Posted October 7, 2013 Author ID:738995 Share Posted October 7, 2013 Thanks, I did repost this to the correct forum with the logs, it's been a while since I visited here and as frustrated as I was when this happened today I completely forgot about the other forum, sorry Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 7, 2013 Root Admin ID:739001 Share Posted October 7, 2013 No problem. Good luck Link to post Share on other sites More sharing options...
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