HELP! PUM.UserWLoad and Trojan.Ransom

[Leilaaa]

I've downloaded and installed 'All supported x86-based versions of Windows'. After that, I ran windows update, but I'm still experiencing the same error. Can I ask you about the status of my laptop now? Is it free from Malware now?

[MrCharlie]

Yes, you're free of malware...MrC

[Leilaaa]

I guess we can't do something about this updates, anyway, do you have some recommendations to me, tips or anything to keep my system safe from infections? Oh, and by the way, what should I do to those applications I've installed? How and should I clean-up the tools and logs I used?

[MrCharlie]

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• If you get Unsupported operating system. Aborting now, just reboot and try again.
• A Notepad document should open automatically called checkup.txt.
• Please Post the contents of that document.
• Do Not Attach It!!!

MrC

[Leilaaa]

 Results of screen317's Security Check version 0.99.73  

 Windows 7 Service Pack 1 x86 (UAC is enabled)  

 Internet Explorer 10  

``````````````Antivirus/Firewall Check:`````````````` 

 Windows Firewall Enabled!  

Bitdefender Antivirus   

 Antivirus up to date!   

`````````Anti-malware/Other Utilities Check:````````` 

 Malwarebytes Anti-Malware version 1.75.0.1300  

 CCleaner     

 Microsoft VM for Java  

 JavaFX 2.1.1    

 Java 7 Update 21  

 Java version out of Date! 

 Adobe Flash Player 11.3.300.271  

 Adobe Reader XI  

 Mozilla Firefox 21.0 Firefox out of Date!  

 Google Chrome 29.0.1547.57  

````````Process Check: objlist.exe by Laurent````````  

 Malwarebytes Anti-Malware mbamservice.exe  

 Malwarebytes Anti-Malware mbamgui.exe  

 Malwarebytes' Anti-Malware mbamscheduler.exe   

 Bitdefender Bitdefender 2013 vsserv.exe  

 Bitdefender Bitdefender 2013 updatesrv.exe  

 Bitdefender Bitdefender SafeBox safeboxservice.exe  

 Bitdefender Bitdefender 2013 bdagent.exe  

 Bitdefender Bitdefender 2013 odscanui.exe  

`````````````````System Health check````````````````` 

 Total Fragmentation on Drive C: 3% 

````````````````````End of Log`````````````````````` 

[MrCharlie]

Out dated programs on the system are vulnerable to malware.
Please update or uninstall them:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Java 7 Update 21 <----please update, should be Update 25
Java version out of Date! <--------Go to control panel > Java > Update Tab > Update Now
Uncheck the box to install the Ask toolbar!!! and any other free "stuff".

If there's no update tab in Java, uninstall it and Download and install the latest version from Here
Uncheck the box to install the Ask toolbar!!! and any other free "stuff".

-------------------------------------


Mozilla Firefox 21.0 Firefox out of Date! <----please check for an update if available

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /



Then hit enter.
This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)

---------------------------------

If you used FRST:
Download the fixlist.txt to the same folder as FRST.
Run FRST and click Fix only once and wait
That will delete the quarantine folder created by FRST.

-----------------------------

If you used DeFogger to disable your CD Emulation drivers, please re-enable them.

-------------------------------

Please download OTC to your desktop.
http://oldtimer.geekstogo.com/OTC.exe

Double-click OTC to run it. (Vista and up users, please right click on OTC and select "Run as an Administrator")
Click on the CleanUp! button and follow the prompts.
(If you get a warning from your firewall or other security programs regarding OTC attempting to contact the Internet, please allow the connection.)
You will be asked to reboot the machine to finish the Cleanup process, choose Yes.
After the reboot all the tools we used should be gone.
Note: Some more recently created tools may not yet be removed by OTC. Feel free to manually delete any tools it leaves behind.

Any other programs or logs you can manually delete.
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

[AdvancedSetup]

Glad we could help.

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