Trojan found - Issues with sound and Google security certificate

[TEARS]

Hello. I previously posted in the General PC Help subforum about this issue, and after some testing, was directed here. 

 

A few days ago, Malwarebytes detected a Trojan on my computer. After deleting it, I rebooted and after logging in, was met with a black screen (with the mouse). I then did a hard shutdown, booted it again, and everything seemed normal.

 

However, I used Avast to perform another scan, and disovered that the Trojan was still there. I removed it, rebooted, and the issues seemed to be fixed. But then, I discovered that there was no sound coming from either my headphones nor my speakers (laptop). Also, when using a browser (I tried both Chrome and Internet Explorer), Google would not load due to a problem with the security certificate not being trusted. This includes GMail. I checked out several things, none of which helped. I updated the audio drivers (Realtek) and checked the list of audio devices. The headphones aren't listed at all (not even under disabled devices), yet the speakers are (and are set as the default device). I also found that NO headphones/earbuds could be detected, and it doesn't appear to be an issue with the hardware, plus it seems that Realtek detects them, but Windows doesn't ("No speakers or headphones are plugged in," error when hovering over what is normally the volume control).

 

I've experienced the sound issue once before (minus the Trojan), and I believe I just checked the computer again the next day to find that the problem was gone. I did a System Restore to about a week ago, to no avail.

 

I've done a DDS scan and it was discovered that I have a lot of problems with the Search Service and a possible disk corruption as well. I tried a disk repair using an elevated command prompt, which appears to have fixed nothing. I also removed some other things after doing another Malwarebytes scan just now. I'll attach all of the logs to this post.

attach.txt

dds.txt

mbam-log-2013-08-22 (16-50-22).txt

[MrCharlie]

Welcome to the forum. I can make sure the computer is free from malware and adware but I can't guarantee I'll be able to fix all the other problems. A tech forum may help you there.

--------------------------------

Please download and run RogueKiller 32 Bit to your desktop.

RogueKiller 64 Bit <---use this one for 64 bit systems

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes)

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MrC

Note:

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Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

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