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Well, i have another huge problem here ... My whole master's series of adobe products requires a key .. and i don't have that key .. My ex girlfriend has that .. We've been seperated and not talking for a year now. This wasn't supposed to happen.

That's why you had the crack in place for Adobe: (Buying Guide)
http://www.adobe.com/products/adobeconnect/buying-guide.html

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Out dated programs on the system are vulnerable to malware.
Please update or uninstall them:


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Java™ 6 Update 19 <---please uninstall from your add/remove programs
Java version out of Date! <-------Download and install the latest version (Java™ 7 Update 25) from Here . Uncheck the box to install the Ask toolbar!!! and any other free "stuff".

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Adobe Reader 9 Adobe Reader out of Date! <----uninstall from your add/remove programs

Adobe Reader 10.1.2 Adobe Reader out of Date! <---please check for an update if available or uninstall and download and install Foxit Reader which is less vulnerable to malware and much better than Adobe. Don't install any toolbars that may come with it (ASK Toolbar).

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A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

cf2.jpg

Then hit enter.
This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)

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If you used FRST:
Download the fixlist.txt to the same folder as FRST.
Run FRST and click Fix only once and wait
That will delete the quarantine folder created by FRST.

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If you used DeFogger to disable your CD Emulation drivers, please re-enable them.

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Please download OTC to your desktop.
http://oldtimer.geekstogo.com/OTC.exe

Double-click OTC to run it. (Vista and up users, please right click on OTC and select "Run as an Administrator")
Click on the CleanUp! button and follow the prompts.
(If you get a warning from your firewall or other security programs regarding OTC attempting to contact the Internet, please allow the connection.)
You will be asked to reboot the machine to finish the Cleanup process, choose Yes.
After the reboot all the tools we used should be gone.
Note: Some more recently created tools may not yet be removed by OTC. Feel free to manually delete any tools it leaves behind.

Any other programs or logs you can manually delete.
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

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Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

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Ok, I am doing all of this as we speak, but my main concern here is my adobe master's collection .. i even bought a key recovering software yesterday. It found my key but it is not working .. it even found the key of the previous CS4 master's collection that was on this computer before the CS5 .. i am sending you a screen print of this. I cannot work without photoshop, I need it and use it every single day. I don't know about the crack you are refering to. All I want is my master serie back and runnin like it was.

post-144379-0-04312800-1377282722_thumb.

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  • Root Admin

How you find your serial number depends on the product you purchased and on how you purchased it. When you purchased your product, you could have received a serial number, a redemption code, or a product code. You use the redemption or product code to obtain a serial number.

You can obtain more information and retrieval from Adobe if it is legally licensed.

Adobe - Find a serial number

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  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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