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call from Windows saying infection in Centralized Server

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I received a call from someone saying he was from Windows and there is an infection in our centralized server. He asked me to RUN: eventvwr and indeed there are some 19,000 events with many warnings and errors listed in the Local log. He wanted to connect to my computer remotely. I have no idea if he really is with windows or not or if I do have an infection. Can you advise please?

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  • Root Admin

No, that is a SCAM - do not except the call again and do not allow anyone you don't know or have not contacted yourself to remotely connect to your computer.
Please run the following and it will show us some basic information about your computer.
Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop
  • Please include the following logs in your next reply as an attachment: DDS.txt and Attach.txt
  • You can ignore the note about zipping the Attach.txt file.
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  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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