Rootkit and other active infections

danglinfury · June 24, 2013

Hello,

I've been volunteered to fix another PC for another relative. This one is stumping me as well. I believe the system is infected by at least one rootkit and other assorted malware. When I try to run MBAR the system freezes and I eventually have to hard boot. Additionally any time I try to access the internet the machine BSODs.

I've managed to run the farbar scan tool and I've attached a copy of the farbar scan output I was able to create.

Any help you can provide will be much appreciated!

Thanks,

Danglinfury

FRST.txt

D-FRED-BROWN · June 25, 2013

Looking at it now.

D-FRED-BROWN · June 25, 2013

Sorry for the delay,

You have quite a bit of malware on that machine. There's some very nasty rootkits on there which may prove difficult to remove. If at any point you can't boot the machine, let me know immediately.

-------------

I'd like to get rid of the nasty stuff first, then we'll get rid of the rest of it from within Normal Mode.

Please do the following:

Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below. (To do this highlight the contents of the box, right click on it and select copy.
Right-click in the open notepad and select Paste).
Save it on the flashdrive as fixlist.txt

Quote

HKLM-x32\...\Run: [] [x]
SubSystems: [Windows] ATTENTION! ====> ZeroAccess
NETSVC: cwcspud -> C:\Windows\system32\ms_mpu401.dll (Oak Technology Inc.) ATTENTION! ====> ZeroAccess
2013-06-23 13:46 - 2010-12-26 08:34 - 00000894 ____A C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
2013-06-23 13:51 - 2009-07-13 21:08 - 00000006 ___AH C:\Windows\Tasks\SA.DAT
2013-06-19 20:20 - 2012-04-11 07:33 - 00000830 ____A C:\Windows\Tasks\Adobe Flash Player Updater.job
C:\Windows\svchost.exe
ATTENTION ====> Check for partition/boot infection.
C:\ProgramData\b3C6FV.dat
C:\Windows\Tasks\At10.job
C:\Windows\Tasks\At12.job
C:\Windows\Tasks\At14.job
C:\Windows\Tasks\At16.job
C:\Windows\Tasks\At18.job
C:\Windows\Tasks\At2.job
C:\Windows\Tasks\At20.job
C:\Windows\Tasks\At22.job
C:\Windows\Tasks\At24.job
C:\Windows\Tasks\At26.job
C:\Windows\Tasks\At28.job
C:\Windows\Tasks\At30.job
C:\Windows\Tasks\At32.job
C:\Windows\Tasks\At34.job
C:\Windows\Tasks\At36.job
C:\Windows\Tasks\At38.job
C:\Windows\Tasks\At4.job
C:\Windows\Tasks\At40.job
C:\Windows\Tasks\At42.job
C:\Windows\Tasks\At44.job
C:\Windows\Tasks\At46.job
C:\Windows\Tasks\At48.job
C:\Windows\Tasks\At6.job
C:\Windows\Tasks\At8.job
TDL4: custom:26000022 <===== ATTENTION!
ATTENTION: Malware custom entry on BCD on drive y: detected.

DeleteJunctionsIndirectory:
C:\Windows\system64

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Now please enter System Recovery Options.

Run FRST and press the Fix button just once and wait. The tool will make a log on the flashdrive (Fixlog.txt) please post it in your next reply.

After that- are you able to boot into normal mode? Let me know if you can as we have more malware to remove.

danglinfury · June 25, 2013

Hi D-FRED-BROWN,

Thanks again for helping me out. It'd take me forever to clean this up (I'd probably just reformat, but I think my relatives wouldn't be happy about losing all their data, we're going to have a conversation about backing things up as well.)

I ran the Farbar fix and was able to boot back into Windows. I've attached the log as requested.

Thanks again,

Danglinfury

Fixlog.txt

D-FRED-BROWN · June 25, 2013

Glad to hear you can boot. Let's start getting rid of the rest of it:

----------Step 1----------------
Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!

Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
Vista/Windows 7 users right-click and select Run As Administrator.
If TDSSKiller does not run, try renaming it.
To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
Click the Start Scan button.
Do not use the computer during the scan
If the scan completes with nothing found, click Close to exit.
If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
Note: If Cure is not an option, Skip instead, do not choose Delete unless instructed.
A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
Copy and paste the contents of that file in your next reply.

----------Step 2----------------
Please download Malwarebytes Anti-Rootkit from HERE

Unzip the contents to a folder in a convenient location.
Open the folder where the contents were unzipped and run mbar.exe
Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
Click on the Cleanup button to remove any threats and reboot if prompted to do so.
Wait while the system shuts down and the cleanup process is performed.
Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt

----------Step 3----------------
Please download ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool:

http://www.bleepingc...to-use-combofix

***IMPORTANT: save ComboFix to your Desktop***

* Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Please go here to see a list of programs that should be disabled.

**Note: Do not mouseclick ComboFix's window while it's running. That may cause it to stall**

Please include the C:\ComboFix.txt in your next reply for further review.

NOTE: If you receive the message "illegal operation has been attempted on a registry key that has been marked for deletion", just reboot the computer.

----------Step 4----------------
Please download Security Check by screen317 from here or here.

Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt; please post the contents of that document.

----------Step 5----------------
In your next reply, please include the following:

TDSSKiller's logfile
MBAR mbar-log.txt and system-log.txt
ComboFix's report (C:\ComboFix.txt)
Security Check checkup.txt

After that, please let me know: How is your computer running now? Do you have any questions or concerns you'd like me to address? Don't hesitate to ask.

danglinfury · June 27, 2013

Ok, sorry for the delay. I wasn't able to get everything to run properly at first. The machine hard booted a few times. I'm not sure if its hardware related or related to the malware.

I was eventually able to run all of the tools and I've attached the logs below. The PC seems to be stable now. It hasn't crashed for a few hours.

checkup.txt

ComboFix.txt

mbar-log-2013-06-25 (21-51-02).txt

system-log.txt

TDSSKiller.2.8.18.0_25.06.2013_19.01.57_log.txt

D-FRED-BROWN · June 27, 2013

For some reason, the TDSSKiller log is incomplete. If possible, please re-run it and post its log.

danglinfury · June 27, 2013

Sorry about that, I should have caught that. Here is a full log.

TDSSKiller.2.8.18.0_27.06.2013_17.18.30_log.txt

D-FRED-BROWN · June 27, 2013

No problem.

Things look a whole lot better. Let's run some more scans to verify there isn't anything left:

----------Step 1----------------
Please download AdwCleaner by Xplode onto your desktop.

Double click on AdwCleaner.exe to run the tool.
Click on Search.
A logfile will automatically open after the scan has finished.
Please post the contents of that logfile with your next reply.
You can find the logfile at C:\AdwCleaner[R1].txt as well.

----------Step 2----------------
Please download Junkware Removal Tool to your desktop.

Shut down your protection software now to avoid potential conflicts.
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
The tool will open start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next message.

----------Step 3----------------
We need to create a New FULL OTL Report

Please download OTL from here if you have not done so already:
- Main Mirror
Save it to your desktop.
Double click on the OTL icon on your desktop.
Click the "Scan All Users" checkbox.
Change the "Extra Registry" option to "SafeList"
Push the Run Scan button.
Two reports will open, copy and paste them in a reply here:
- OTL.txt <-- Will be opened
- Extra.txt <-- Will be minimized

----------Step 4 (note: this scan may take a little time)----------------

I'd like us to scan your machine with ESET OnlineScan

Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan
Click the button.
For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
- Click on to download the ESET Smart Installer. Save it to your desktop.
- Double click on the icon on your desktop.
Check
Click the button.
Accept any security warnings from your browser.
Check
Push the Start button.
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
When the scan completes, push
Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
Push the button.
Push

A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

----------Step 5----------------
Please post the AdwCleaner logfile, the JRT.txt, the OTL.txt and Extras.txt, and the ESET online scan log in your next reply.

Let me know how things go.

danglinfury · June 28, 2013

Ok, here we go, another round of logs. No crashes this time.

D-FRED-BROWN · June 28, 2013

Looks better.

We need to run an OTL Fix

Please reopen on your desktop.
Copy and Paste the following code into the textbox.

:OTL
[2009/07/14 00:55:00 | 000,000,227 | RHS- | M] () -- C:\Windows\assembly\Desktop.ini

[HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64

[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]

[HKEY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32] /64

[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32]

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64
"" = C:\Windows\SysNative\shell32.dll -- [2012/01/04 05:59:19 | 014,164,480 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
"" = %SystemRoot%\system32\shell32.dll -- [2012/01/04 05:03:45 | 012,868,096 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\fastprox.dll -- [2009/07/13 21:40:51 | 000,909,312 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32]
"" = %systemroot%\system32\wbem\fastprox.dll -- [2009/07/13 21:15:20 | 000,605,696 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\wbemess.dll -- [2009/07/13 21:41:56 | 000,505,856 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Both

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]

[C:\Windows\system64] -> \systemroot\system32 -> Mount Point

:Commands
[purity]
[emptytemp]
[emptyjava]
[emptyflash]
[Reboot]
Push
OTL may ask to reboot the machine. Please do so if asked.
Click the OK button.
A report will open. Copy and Paste that report in your next reply.

danglinfury · June 28, 2013

Here are the contents of the OTL fix log:

All processes killed
========== OTL ==========
C:\Windows\assembly\Desktop.ini moved successfully.
File EY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64 not found.
File EY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] not found.
File EY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32] /64 not found.
File EY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32] not found.
File EY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64 not found.
File EY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] not found.
Folder EY_LOCAL_MACHINE\Software\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32] /64\ not found.
Folder EY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32]\ not found.
Folder EY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32] /64\ not found.
Folder EY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]\ not found.
Mount Point C:\Windows\system64 removed successfully!
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 67 bytes
->Flash cache emptied: 56468 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Emily
->Temp folder emptied: 74810 bytes
->Temporary Internet Files folder emptied: 163973529 bytes
->Java cache emptied: 1205385 bytes
->Apple Safari cache emptied: 0 bytes
->Flash cache emptied: 76652 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 51593 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 17585878 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 175.00 mb

[EMPTYJAVA]

User: All Users

User: Default

User: Default User

User: Emily
->Java cache emptied: 0 bytes

User: Public

Total Java Files Cleaned = 0.00 mb

[EMPTYFLASH]

User: All Users

User: Default
->Flash cache emptied: 0 bytes

User: Default User
->Flash cache emptied: 0 bytes

User: Emily
->Flash cache emptied: 0 bytes

User: Public

Total Flash Files Cleaned = 0.00 mb

OTL by OldTimer - Version 3.2.69.0 log created on 06282013_175305

Files\Folders moved on Reboot...
C:\Users\Emily\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
C:\Users\Emily\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\Y9DUGPHE\xd_arbiter[1].htm moved successfully.
C:\Users\Emily\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\Y9DUGPHE\xd_arbiter[2].htm moved successfully.
C:\Users\Emily\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\MHG6TNT7\index[1].htm moved successfully.
C:\Users\Emily\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\GPXCCX42\fastbutton[1].htm moved successfully.
C:\Users\Emily\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CVMJTTGT\like[1].htm moved successfully.
C:\Users\Emily\AppData\Local\Microsoft\Windows\Temporary Internet Files\AntiPhishing\2CEDBFBC-DBA8-43AA-B1FD-CC8E6316E3E2.dat moved successfully.
File move failed. C:\Windows\temp\dsiwmis.log scheduled to be moved on reboot.

PendingFileRenameOperations files...

Registry entries deleted on Reboot...

D-FRED-BROWN · June 28, 2013

Things look good. Judging by your last few logs, I'd say your system is clean.

Before we move on, please take the time to install the following updates. Program updates are a critical part of your computer's safety net, as outdated applications leave you vulnerable to malware.

---------

Upgrade Java : (64 bits)

Download the latest version of Java SE Runtime Environment (JRE) JRE 7 Update 3 .
Under the JAVA Platform Standard Edition, click the "Download JRE" button to the right.
Check the box that says: "Accept License Agreement.".
Click on the link to download Windows Offline Installation 64 bit ( jre-7u3-windows-x64.exe) and save it to your desktop. Do NOT use the Sun Download Manager..
Close any programs you may have running - especially your web browser.
Go to Start > Control Panel, double-click on Add/Remove programs and remove all older versions of Java.
Check any item with Java Runtime Environment (JRE or J2SE) in the name.
Click the Remove or Change/Remove button.
Repeat as many times as necessary to remove each Java version.
Reboot your computer once all Java components are removed.
Then from your desktop double-click on the download to install the newest version.(Vista or Win 7 users, right click on the jre-7u3-windows-x64.exe and select "Run as an Administrator.")

---------

Your Flash Player is out of date!
To make sure you have the latest version of Adobe Flash Player installed:
1. To uninstall an older version, visit this link: uninstall_flash_player.exe
2. Quit ALL running applications, including all Internet Explorer or other browser windows, and messenger applications (like AOL Instant Messenger, Yahoo Messenger, MSN Messenger).
3. Double-click on the file you've downloaded to uninstall Flash.
4. If uninstalled successfully, go to this site: Install Adobe Flash Player, and choose Agree and install now. This will install the newest version of Flash for your browser (note: Flash plugins for IE and Firefox must be installed separately).
Note: I recommend you uncheck an optional install (Free McAfee Security Scan or Free Google Toolbar).

---------

You're using an old version of Adobe Acrobat Reader, this can leave your PC open to vulnerabilities, you can update it here (uninstall version 7.0 first):
Adobe Reader X

Note: I suggest you uncheck an optional, third-party download (eg. McAfee Security Scan Plus).

After successfully installing Adobe Reader X, see this article on how to make this program more secure: Adobe Reader X secures itself by playing in the sandbox.

---------

Please let me know how the updates went, as failed updates may be due to malware.

danglinfury · June 29, 2013

Everything updated fine. The machine appears to be stable, no crashes or BSODs. Thanks for all of your help!

D-FRED-BROWN · June 29, 2013

Glad to hear the updates went successfully!

Unless there are any other issues, I will now provide you with some steps to better protect your computer.

First, we need to remove ComboFix.

The following will implement some cleanup procedures as well as reset System Restore points:

Click Start > Run and copy/paste the following bolded text into the Run box and click OK:

ComboFix /Uninstall

-------------------

Let's remove OTL and the other tools we used as well:

Reopen on your desktop.
Click on
You will be prompted to reboot your system. Please do so.

-------------------

Please consider using these ideas to help secure your computer. While there is no way to guarantee safety when you use a computer, these steps will make it much less likely that you will need to endure another infection. While we really like to help people, we would rather help you protect yourself so that you won't need that help in the future.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates or get into the habit of checking Windows Update regularly. They usually have security updates every month. You can set Windows to notify you of Updates so that you can choose, but only do this if you believe you are able to understand which ones are needed. This is a crucial security measure.

-------------------

It is really dangerous to go online without an antivirus. Without one, you are extremely likely to get infected and the consequences could be even worse next time. All of the following are excellent free antiviruses. Be sure to only install one.

avast!.
AntiVir
AVG
Microsoft Security Essentials

-------------------

Please consider installing and running some of the following programs; they are either free or have free versions of commercial programs:

Spybot-Search & Destroy
A tutorial on using Spybot to remove spyware from your computer may be found here. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features if you don't have the resident part of another anti-spyware program running.

SpywareBlaster
A tutorial on using SpywareBlaster to prevent malware from ever installing on your computer may be found here.

SpywareGuard
A tutorial on using SpywareGuard for real-time protection against spyware and hijackers may be found here.

-------------------

Please, consider maintaining a firewall with HIPS (Host Intrusion Prevention Systems). Firewalls are extremely important and are the first part of your computer's defense. HIPS stops malware by monitoring its behavior and it's very important, too.
A firewall is a software program or piece of hardware that helps screen out hackers, viruses, and worms that try to reach your computer over the Internet.
If you are using the Windows Firewall please note that it doesn't monitor or block outbound traffic and is therefore less effective than other free alternatives.

These firewalls are good and do have free versions available

Outpost Firewall Free
Online Armor Firewall

A tutorial on understanding and using firewalls may be found here.

-------------------

Please keep your security programs up-to-date and run them whenever you suspect a problem to prevent malware problems. A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall and scanning anti-spyware program at a time.

-------------------

Note that there are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:

http://www.spywarewa...nti-spyware.htm

A similar category of programs is now called "scareware." Scareware programs are active infections that will pop-up on your computer and tell you that you are infected. If you look closely, it will usually have a name that looks like it might be legitimate, but it is NOT one of the programs you installed. It tells you to click and install it right away. If you click on any part of it, including the 'X' to close it, you may actually help it infect your computer further. Keeping protection updated and running resident protection can help prevent these infections. If it happens anyway, get offline as quickly as you can. Pull the internet connection cable or shut down the computer if you have to. Contact someone to help by using another computer if possible. These programs are also sometimes called 'rogues', but they are different than the older version of rogues mentioned above.

-------------------

Please consider using an alternate browser. Mozilla's Firefox browser is a very good alternative. In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and add-ons, like NoScripts, can make it even more secure. Opera is another good option.
If you are interested, Firefox may be downloaded from here
Opera is available here: http://www.opera.com/download/

-------------------

For more useful information, please also read Tony Klein's excellent article: How did I get infected in the first place

Hopefully these steps will help to keep you error free. If you run into more difficulty, we will certainly do what we can to help.

-------------------

I would grateful if you could reply to this post so that I know you have read it and, if you have no other questions, the thread can then be closed.

I will leave the thread open for a few more days. If you need anything, just come back here and let me know. After that time you will have to send me a PM.

---------------------------------------------------------

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against malware, then click here:
Every little bit helps.

-DFB

danglinfury · July 1, 2013

Sorry for the delay. I've installed AVG, Spybot and a firewall utility on the laptop. I've also had the 'security' conversation with my relative. Hopefully I'm done for a while!

Thanks for all your help!

AdvancedSetup · July 1, 2013

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Rootkit and other active infections

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