Ukash malware Unable to boot using safe mode

[MrCharlie]

OK...next: (this will check for any adware on the system)

Please download AdwCleaner from here and save it on your Desktop.

AdwCleaner is a reliable removal tool for Adware, Foistware, toolbars and potentially unwanted programs.

AdwCleaner is a tool that deletes :

· Adwares (software ads)

· PUP/LPI (Potentially Undesirable Program)

· Toolbars

· Hijacker (Hijack of the browser's homepage)

It works with a Search and Deletion methode. It can be easily uninstalled using the "Uninstall" mode.

1. Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
   
2. Now click on the Search tab.
   
3. Please post the contents of the log-file created in your next post.
   

Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

Note:

Please look over what was found......especially any folders, we're going to permanently delete it all in the next step....if there's something you may want to keep...please let me know and I'll explain to why it shouldn't be on your system.

If you see AVG Secure Search being targeted for deletion, Here's Why and Here. You can always Reinstall it.

Please note that Antivir Webguard uses ASK Toolbar as part of its web security. If you remove ASK by using Adwcleaner, Antivir Webguard will no longer work properly. Therefore, if you use this program please use the instructions below to access the options screen where you should enable /DisableAskDetections before using AdwCleaner.

You can click on the question mark (?) in the upper left corner of the program and then click on Options. You will then be presented with a dialog where you can disable various detections. These options are described below:

/DisableAskDetection - This option disables Ask Toolbar detection.

MrC

[JimboDavis]

I think they are going to rebel! Anyway - I'm passing this message along. Same routine, I'll let you know when I get something back.

Jim

[MrCharlie]

It's OK with me if they want to stop! MrC

[JimboDavis]

They were busy, then they ran it twice. (Couldn't find the log file after the first run) Attached are both log files.

Jim

AdwCleanerR1.txt

AdwCleanerR2.txt

[MrCharlie]

Clean....Good

Last one.......

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
  
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  
• A Notepad document should open automatically called checkup.txt.
  
• Please Post the contents of that document.
  
• Do Not Attach It!!!
  

MrC

[JimboDavis]

Okay - passing the instructions along. I was swamped Saturday, and yesterday they were busy. We're back at it today.

Jim

[JimboDavis]

I'll try to remember to post, not attach the results.

[JimboDavis]

When I talked to them I realized that their antivirus program (Avast) isn't running. Should it be running before we run Security Check?

Jim

[MrCharlie]

Yes, enable it.....MrC

[JimboDavis]

Interesting - when I had them turn Avast back on, it said that they needed to re-register. We made it through that process. They should be running Security Check now.

Jim

[MrCharlie]

OK....MrC

[JimboDavis]

Here's the results:

Results of screen317's Security Check version 0.99.63

Windows XP Service Pack 3 x86

Internet Explorer 8

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Enabled!

ESET Online Scanner

`````````Anti-malware/Other Utilities Check:`````````

AntiSpyware

CCleaner

Java 2 Runtime Environment, SE v1.4.2_03

Java version out of Date!

Adobe Reader 7 Adobe Reader out of Date!

Google Chrome 26.0.1410.43

Google Chrome 26.0.1410.64

````````Process Check: objlist.exe by Laurent````````

Alwil Software Avast5 AvastSvc.exe

Alwil Software Avast5 avastUI.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C:: 8%

````````````````````End of Log``````````````````````

Jim

[JimboDavis]

Looking that list over, I am inclined to have them uninstall Java Runtime, then update Adobe Reader and IE. What are your recommendations?

Jim

[MrCharlie]

Out dated programs on the system are vulnerable to malware.

Please update or uninstall them:

Please uninstall any and all Java from your add/remove programs:

Java 2 Runtime Environment, SE v1.4.2_03

Java version out of Date! <-------Download and install the latest version from Here

Uncheck the box to install the Ask toolbar!!! and any other free "stuff".

------------------------------

Adobe Reader 7 Adobe Reader out of Date! <---please check for an update if available or uninstall and download and install Foxit Reader which is less vulnerable to malware and much better than Adobe. Don't install any toolbars that may come with it (ASK Toolbar).

----------------------------

Google Chrome 26.0.1410.43 <---OLD

Google Chrome 26.0.1410.64 <---OK

You have old versions of Google Chrome on the system.

Please download and run OldChromeRemover.

@Windows Vista/Windows 7-8 users must use “Run As Administrator.”

-------------------------------

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

Then hit enter.

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall)

---------------------------------

If you used DeFogger to disable your CD Emulation drivers, please re-enable them.

-------------------------------

Please download OTL from one of the links below: (you may already have OTL on the system)

http://oldtimer.geekstogo.com/OTL.exe

http://oldtimer.geekstogo.com/OTL.com

http://www.itxassoci...T-Tools/OTL.exe

Save it to your desktop.

Run OTL and hit the CleanUp button. (This will cleanup the tools and logs used including itself)

Any other programs or logs you can manually delete.

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

[JimboDavis]

They are just about done. The OTL cleanup has run and the computer is rebooting. I should get a message soon saying that they finished the checklist. Thanks for all your help!

Jim

[JimboDavis]

Finally made it through! Thank you very much for your help, MrC. Comment duly left on the profile feed. Probably doesn't adequately express appreciation, though

Jim

[MrCharlie]

OK...Take Care MrC

[Maurice Naggar]

Glad we could help.

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