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Can't reinstall Windows XP

MaryVan
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MaryVan

MaryVan

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Hi, I have been working with Tomk1 on a post (here is the title 'Can't Run Malwarebytes Run time Error 371') where I may or may not have been infected with malware. After many cleansing and repair tries both Tom and I felt we needed to reinstall windows XP on my Dell Inspiron desktop. I followed the instructions he gave and can not get my Windows CD to repair or install windows. It doesn't even recognize the C drive in my PC. All information along with Tom's suggestion to post here is in the post highlighted above. Is there another way for me to install Windows? Any help is greatly appreciated.

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AdvancedSetup

AdvancedSetup

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Your post with Tomk1 is located here: Can't Run Malwarebytes Run time Error 371

The issue as you describe in that topic would almost seem to indicate that the hard drive is actually bad.

If CHKDSK cannot repair from the Recovery Console with that error then even going through the deletion of the partition you will surely continue to encounter errors with the install.

As long as you have the Windows XP install CD and a valid installation key you can purchase a new hard drive and install on that.

However before doing anything else let's check and see what it might have found and done.

Please review the following site and locate the CHKDSK entry that was successfully run for the stages and copy, paste back that entry please.

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MaryVan

MaryVan

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Hi Ron, though I am able to open the eventviewer, I can not open an logs within the viewer. I run eventvwr, select application and then found the Winlogon event that I had a scheduled chkdsk scheduled for that logon. The log is a typed Information. If I double left click on the log nothing happens. If I single right click and select properties, it says no properties are available for this object. Is there some other way for me to locate the chkdsk log to post?

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AdvancedSetup

AdvancedSetup

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Please see if you can do this and post back the log

Please download MiniToolBox save it to your desktop and run it.

Checkmark the following check-boxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using Reset FF Proxy Settings option Firefox should be closed.

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MaryVan

MaryVan

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Here are the results from the run of minitoolbox. Thanks for your help Ron

MiniToolBox by Farbar Version:05-03-2013

Ran by Bill (administrator) on 08-04-2013 at 20:09:48

Running from "C:\Documents and Settings\Bill\Desktop"

Microsoft Windows XP Service Pack 3 (X86)

Boot Mode: Normal

***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.

No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

WARNING: Could not obtain host information from machine: [FAMILYPC]. Some commands may not be available.

# ----------------------------------

# Interface IP Configuration

# ----------------------------------

pushd interface ip

# Interface IP Configuration for "Network Connect Adapter"

set address name="Network Connect Adapter" source=dhcp

set dns name="Network Connect Adapter" source=dhcp register=PRIMARY

set wins name="Network Connect Adapter" source=dhcp

# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp

set dns name="Local Area Connection" source=dhcp register=PRIMARY

set wins name="Local Area Connection" source=dhcp

popd

# End of interface IP configuration

Windows IP Configuration

Host Name . . . . . . . . . . . . : FAMILYPC

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Mixed

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : ri.cox.net

Ethernet adapter Network Connect Adapter:

Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Juniper Network Connect Virtual Adapter

Physical Address. . . . . . . . . : 00-FF-D8-78-B4-86

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : ri.cox.net

Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Controller

Physical Address. . . . . . . . . : 00-13-20-3D-57-3A

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.101

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 68.105.28.12

68.105.29.12

68.105.28.11

Lease Obtained. . . . . . . . . . : Monday, April 08, 2013 7:31:36 PM

Lease Expires . . . . . . . . . . : Tuesday, April 09, 2013 7:31:36 PM

Server: cdns2.cox.net

Address: 68.105.28.12

Name: google.com

Addresses: 74.125.224.196, 74.125.224.197, 74.125.224.198, 74.125.224.199

74.125.224.200, 74.125.224.201, 74.125.224.206, 74.125.224.192, 74.125.224.193

74.125.224.194, 74.125.224.195

Pinging google.com [74.125.224.102] with 32 bytes of data:

Reply from 74.125.224.102: bytes=32 time=100ms TTL=49

Reply from 74.125.224.102: bytes=32 time=102ms TTL=49

Ping statistics for 74.125.224.102:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 100ms, Maximum = 102ms, Average = 101ms

Server: cdns2.cox.net

Address: 68.105.28.12

Name: yahoo.com

Addresses: 98.139.183.24, 206.190.36.45, 98.138.253.109

Pinging yahoo.com [206.190.36.45] with 32 bytes of data:

Reply from 206.190.36.45: bytes=32 time=812ms TTL=51

Reply from 206.190.36.45: bytes=32 time=818ms TTL=51

Ping statistics for 206.190.36.45:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 812ms, Maximum = 818ms, Average = 815ms

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=64

Reply from 127.0.0.1: bytes=32 time<1ms TTL=64

Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================

Interface List

0x1 ........................... MS TCP Loopback interface

0x10003 ...00 ff d8 78 b4 86 ...... Juniper Network Connect Virtual Adapter

0x10004 ...00 13 20 3d 57 3a ...... Broadcom NetXtreme 57xx Gigabit Controller

===========================================================================

===========================================================================

Active Routes:

Network Destination Netmask Gateway Interface Metric

0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.101 20

127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1

192.168.1.0 255.255.255.0 192.168.1.101 192.168.1.101 20

192.168.1.101 255.255.255.255 127.0.0.1 127.0.0.1 20

192.168.1.255 255.255.255.255 192.168.1.101 192.168.1.101 20

224.0.0.0 240.0.0.0 192.168.1.101 192.168.1.101 20

255.255.255.255 255.255.255.255 192.168.1.101 192.168.1.101 1

255.255.255.255 255.255.255.255 192.168.1.101 10003 1

Default Gateway: 192.168.1.1

===========================================================================

Persistent Routes:

None

========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)

Catalog5 02 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)

Catalog5 03 C:\PROGRA~1\WHALEC~1\CLIENT~1\31265D~1.0\WhlNSP.dll [142488] (Whale Communications, a Microsoft subsidiary)

Catalog5 04 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)

Catalog5 05 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)

Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 04 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 05 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 16 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)

Catalog9 17 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:

==================

Error: (04/08/2013 07:32:09 PM) (Source: SecurityCenter) (User: )

Description: The Windows Security Center Service was unable to establish event queries with WMI to monitor third party AntiVirus and Firewall.

Error: (04/07/2013 07:04:54 PM) (Source: SecurityCenter) (User: )

Description: The Windows Security Center Service was unable to establish event queries with WMI to monitor third party AntiVirus and Firewall.

Error: (04/07/2013 11:30:53 AM) (Source: Windows Search Service) (User: )

Description: The update cannot be started because the content sources cannot be accessed. Fix the errors and try the update again.

Context: Windows Application, SystemIndex Catalog

Error: (04/07/2013 11:01:54 AM) (Source: Application Error) (User: )

Description: Faulting application spoolsv.exe, version 5.1.2600.6024, faulting module pdfcmon.dll, version 0.2.2.0, fault address 0x00001310.

Processing media-specific event for [spoolsv.exe!ws!]

Error: (04/07/2013 11:01:46 AM) (Source: SecurityCenter) (User: )

Description: The Windows Security Center Service was unable to establish event queries with WMI to monitor third party AntiVirus and Firewall.

Error: (04/07/2013 10:15:56 AM) (Source: SecurityCenter) (User: )

Description: The Windows Security Center Service was unable to establish event queries with WMI to monitor third party AntiVirus and Firewall.

Error: (04/07/2013 10:11:18 AM) (Source: SecurityCenter) (User: )

Description: The Windows Security Center Service was unable to establish event queries with WMI to monitor third party AntiVirus and Firewall.

Error: (04/06/2013 07:46:30 PM) (Source: SecurityCenter) (User: )

Description: The Windows Security Center Service was unable to establish event queries with WMI to monitor third party AntiVirus and Firewall.

Error: (04/06/2013 05:40:21 PM) (Source: SecurityCenter) (User: )

Description: The Windows Security Center Service was unable to establish event queries with WMI to monitor third party AntiVirus and Firewall.

Error: (04/06/2013 05:27:22 PM) (Source: SecurityCenter) (User: )

Description: The Windows Security Center Service was unable to establish event queries with WMI to monitor third party AntiVirus and Firewall.

System errors:

=============

Error: (04/08/2013 08:04:58 PM) (Source: DCOM) (User: FAMILYPC)

Description: DCOM got error "%%1058" attempting to start the service gupdatem with arguments "/comsvc"

in order to run the server:

{E225E692-4B47-4777-9BED-4FD7FE257F0E}

Error: (04/08/2013 07:58:00 PM) (Source: DCOM) (User: NT AUTHORITY)

Description: DCOM got error "%%1058" attempting to start the service gupdate with arguments "/comsvc"

in order to run the server:

{4EB61BAC-A3B6-4760-9581-655041EF4D69}

Error: (04/07/2013 04:58:00 PM) (Source: DCOM) (User: NT AUTHORITY)

Description: DCOM got error "%%1058" attempting to start the service gupdate with arguments "/comsvc"

in order to run the server:

{4EB61BAC-A3B6-4760-9581-655041EF4D69}

Error: (04/07/2013 02:54:24 PM) (Source: DCOM) (User: NT AUTHORITY)

Description: The server {8BC3F05E-D86B-11D0-A075-00C04FB68820} did not register with DCOM within the required timeout.

Error: (04/07/2013 11:58:00 AM) (Source: DCOM) (User: NT AUTHORITY)

Description: DCOM got error "%%1058" attempting to start the service gupdate with arguments "/comsvc"

in order to run the server:

{4EB61BAC-A3B6-4760-9581-655041EF4D69}

Error: (04/07/2013 11:06:40 AM) (Source: DCOM) (User: FAMILYPC)

Description: DCOM got error "%%1058" attempting to start the service gupdatem with arguments "/comsvc"

in order to run the server:

{E225E692-4B47-4777-9BED-4FD7FE257F0E}

Error: (04/06/2013 01:58:00 PM) (Source: DCOM) (User: NT AUTHORITY)

Description: DCOM got error "%%1058" attempting to start the service gupdate with arguments "/comsvc"

in order to run the server:

{4EB61BAC-A3B6-4760-9581-655041EF4D69}

Error: (04/06/2013 11:46:40 AM) (Source: DCOM) (User: NT AUTHORITY)

Description: The server {8BC3F05E-D86B-11D0-A075-00C04FB68820} did not register with DCOM within the required timeout.

Error: (04/06/2013 08:58:02 AM) (Source: DCOM) (User: NT AUTHORITY)

Description: DCOM got error "%%1058" attempting to start the service gupdate with arguments "/comsvc"

in order to run the server:

{4EB61BAC-A3B6-4760-9581-655041EF4D69}

Error: (04/05/2013 10:58:00 PM) (Source: DCOM) (User: NT AUTHORITY)

Description: DCOM got error "%%1058" attempting to start the service gupdate with arguments "/comsvc"

in order to run the server:

{4EB61BAC-A3B6-4760-9581-655041EF4D69}

Microsoft Office Sessions:

=========================

Error: (05/09/2012 10:00:58 PM) (Source: Microsoft Office 12 Sessions)(User: )

Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6607.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 5323 seconds with 600 seconds of active time. This session ended with a crash.

Error: (03/15/2011 06:57:19 PM) (Source: Microsoft Office 12 Sessions)(User: )

Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6550.5003, Microsoft Office Version: 12.0.6425.1000. This session lasted 13 seconds with 0 seconds of active time. This session ended with a crash.

Error: (05/09/2010 05:55:07 PM) (Source: Microsoft Office 12 Sessions)(User: )

Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 9 seconds with 0 seconds of active time. This session ended with a crash.

Error: (05/06/2010 06:49:49 PM) (Source: Microsoft Office 12 Sessions)(User: )

Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 84 seconds with 60 seconds of active time. This session ended with a crash.

Error: (05/05/2010 04:58:05 PM) (Source: Microsoft Office 12 Sessions)(User: )

Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 105 seconds with 60 seconds of active time. This session ended with a crash.

Error: (05/03/2010 09:08:36 PM) (Source: Microsoft Office 12 Sessions)(User: )

Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 39 seconds with 0 seconds of active time. This session ended with a crash.

Error: (05/01/2010 08:59:55 AM) (Source: Microsoft Office 12 Sessions)(User: )

Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 31 seconds with 0 seconds of active time. This session ended with a crash.

Error: (05/01/2010 08:59:21 AM) (Source: Microsoft Office 12 Sessions)(User: )

Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 38 seconds with 0 seconds of active time. This session ended with a crash.

Error: (05/01/2010 08:58:32 AM) (Source: Microsoft Office 12 Sessions)(User: )

Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 17 seconds with 0 seconds of active time. This session ended with a crash.

Error: (05/01/2010 08:57:57 AM) (Source: Microsoft Office 12 Sessions)(User: )

Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 45 seconds with 0 seconds of active time. This session ended with a crash.

=========================== Installed Programs ============================

Ad-Aware SE Personal (Version: 1.06)

Adobe AIR (Version: 1.0.4990)

Adobe Flash Player 10 Plugin (Version: 10.0.12.36)

Adobe Flash Player 11 ActiveX (Version: 11.6.602.180)

Adobe Reader XI (11.0.02) (Version: 11.0.02)

Adobe Shockwave Player 11.5 (Version: 11.5.2.602)

AnswerWorks 4.0 Runtime - English (Version: 4.0.101)

AnswerWorks 5.0 English Runtime (Version: 5.0.7)

Apple Application Support (Version: 2.3.2)

Apple Mobile Device Support (Version: 6.0.1.3)

Apple Software Update (Version: 2.1.3.127)

ArcSoft PhotoImpression 5

ATI Control Panel (Version: 6.14.10.5120)

ATI Display Driver (Version: 8.051-040825a-017900C-Dell)

AVG 2013 (Version: 13.0.3162)

AVG 2013 (Version: 13.0.3272)

AVG 2013 (Version: 2013.0.3272)

Bonjour (Version: 3.0.0.10)

Broadcom Advanced Control Suite 2 (Version: 7.58.01)

CCleaner (Version: 3.23)

Creative MediaSource

Dell Digital Jukebox Driver

Dell Driver Reset Tool (Version: 1.02.0000)

Dell Media Experience (Version: 3.00)

Dell Picture Studio v3.0 (Version: 3.0.0)

Dell Support Center (Support Software) (Version: 2.2.08335)

Dell System Restore (Version: 2.00.0000)

DellSupport (Version: 6.0.3062)

Desktop Hijack Fix

Desktop Hijack Fix (C:\Program Files\Desktop Hijack Fix\)

Desktop Hijack Fix (C:\Program Files\Desktop Hijack Fix\) #3

DMX Update

DVD Decrypter (Remove Only)

EPSON Print CD (Version: 1.50.000)

EPSON Printer Software

EPSON Stylus Photo R380 User's Guide

ERUNT 1.1j

Eusing Free Registry Cleaner

Google Chrome (Version: 26.0.1410.43)

Google Toolbar for Internet Explorer (Version: 1.0.0)

Google Toolbar for Internet Explorer (Version: 7.4.3607.2246)

Google Update Helper (Version: 1.3.21.135)

HijackThis 2.0.2 (Version: 2.0.2)

Intel Application Accelerator

Internet Explorer Default Page (Version: 1.00.03)

iolo technologies' System Mechanic (Version: 11.7.0)

iSEEK AnswerWorks English Runtime (Version: 010.000.0101)

iTunes (Version: 11.0.1.12)

Java Auto Updater (Version: 2.0.7.1)

Java 6 Update 31 (Version: 6.0.310)

Juniper Networks Network Connect 7.1.0 (Version: 7.1.0.19243)

Juniper Networks Network Connect 7.2.0 (Version: 7.2.0.22071)

Juniper Networks Secure Application Manager (Version: 7.1.0.19243)

Juniper Networks, Inc. Setup Client (Version: 7.2.5.26817)

Logitech MouseWare 9.79

Macromedia Flash Player (Version: 7.0.19.0)

Malwarebytes Anti-Malware version 1.70.0.1100 (Version: 1.70.0.1100)

Microsoft .NET Framework 1.1 (Version: 1.1.4322)

Microsoft .NET Framework 1.1 Security Update (KB2698023)

Microsoft .NET Framework 1.1 Security Update (KB2742597)

Microsoft .NET Framework 1.1 Security Update (KB979906)

Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)

Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)

Microsoft .NET Framework 3.5 SP1

Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)

Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)

Microsoft Application Error Reporting (Version: 12.0.6012.5000)

Microsoft Internationalized Domain Names Mitigation APIs

Microsoft National Language Support Downlevel APIs

Microsoft Office 2007 Service Pack 3 (SP3)

Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)

Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0)

Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)

Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)

Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)

Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)

Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office Sounds (Version: 1.0.0.0)

Microsoft Office Standard 2007 (Version: 12.0.6612.1000)

Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Plus! Digital Media Edition Installer (Version: 1.1.0.3514)

Microsoft Plus! Photo Story 2 LE (Version: 1.1.0.3463)

Microsoft Silverlight (Version: 5.1.20125.0)

Microsoft Software Update for Web Folders (English) 12 (Version: 12.0.6612.1000)

Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)

Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)

Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)

MobileMe Control Panel (Version: 3.0.1.1)

MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)

MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)

MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)

MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)

MSXML 6 Service Pack 2 (KB954459) (Version: 6.20.1099.0)

PDFCreator (Version: 1.6.1)

Photo Click (Version: 1.0.0)

Photo Organizer

Photo Story 3 for Windows (Version: 3.0.1115.11)

Picasa 3 (Version: 3.9)

PowerDVD 5.5

PrimoPDF -- brought to you by Nitro PDF Software (Version: 5)

QuickBooks Simple Start Special Edition (Version: )

Quicken 2011 (Version: 20.1.8.6)

QuickTime (Version: 7.69.80.9)

RealPlayer

Remove MiraScan USB Driver

SafeSearch (Version: 0.9.2.0)

ScoreCard Golf (Version: 12.01)

ScoreCard Golf (Version: V 10.07)

ScoreCard Golf (Version: V 11.09)

ScoreCard Golf (Version: V 9.15)

Sonic Audio module (Version: 2.0.0.1)

Sonic DLA (Version: 4.98)

Sonic MyDVD LE (Version: 6.1.1)

Sonic RecordNow Copy (Version: 2.0.0.1)

Sonic RecordNow Data (Version: 2.0.0.1)

Sound Blaster Live! 24-bit

Turbo Tax Audit Support Center 2.0

TurboTax 2008

TurboTax 2008 WinPerFedFormset (Version: 008.000.0341)

TurboTax 2008 WinPerProgramHelp (Version: 008.000.0219)

TurboTax 2008 WinPerReleaseEngine (Version: 008.000.0197)

TurboTax 2008 WinPerTaxSupport (Version: 008.000.1007)

TurboTax 2008 WinPerUserEducation (Version: 008.000.0433)

TurboTax 2008 wrapper (Version: 008.000.0065)

TurboTax 2008 wriiper (Version: 008.000.0115)

TurboTax 2009

TurboTax 2009 WinPerFedFormset (Version: 009.000.2881)

TurboTax 2009 WinPerReleaseEngine (Version: 009.000.0328)

TurboTax 2009 WinPerTaxSupport (Version: 009.000.0245)

TurboTax 2009 wrapper (Version: 009.000.0145)

TurboTax 2009 wriiper (Version: 009.000.0796)

TurboTax 2010

TurboTax 2010 WinPerFedFormset (Version: 010.000.4227)

TurboTax 2010 WinPerReleaseEngine (Version: 010.000.0483)

TurboTax 2010 WinPerTaxSupport (Version: 010.000.0214)

TurboTax 2010 wmaiper (Version: 010.000.1264)

TurboTax 2010 wrapper (Version: 010.000.0157)

TurboTax 2010 wriiper (Version: 010.000.1226)

TurboTax 2011

TurboTax 2011 WinPerFedFormset (Version: 011.000.2894)

TurboTax 2011 WinPerReleaseEngine (Version: 011.000.0463)

TurboTax 2011 WinPerTaxSupport (Version: 011.000.0214)

TurboTax 2011 wmaiper (Version: 011.000.1551)

TurboTax 2011 wrapper (Version: 011.000.0121)

TurboTax 2011 wriiper (Version: 011.000.1446)

TurboTax 2012 (Version: 2012.0)

TurboTax 2012 WinPerFedFormset (Version: 012.000.1925)

TurboTax 2012 WinPerReleaseEngine (Version: 012.000.0433)

TurboTax 2012 WinPerTaxSupport (Version: 012.000.0179)

TurboTax 2012 wmaiper (Version: 012.000.1258)

TurboTax 2012 wrapper (Version: 012.000.0127)

TurboTax 2012 wriiper (Version: 012.000.1164)

TurboTax Deluxe 2005

TurboTax Deluxe 2007

TurboTax Deluxe Deduction Maximizer 2006

Tweak UI

Update for 2007 Microsoft Office System (KB967642)

Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)

Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596802) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition

Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition

Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2768024) 32-Bit Edition

Update for Windows XP (KB2661254-v2) (Version: 2)

Update for Windows XP (KB2718704) (Version: 1)

Update for Windows XP (KB2736233) (Version: 1)

Update for Windows XP (KB2749655) (Version: 1)

VCRedistSetup (Version: 1.0.0)

Visual C++ 2008 x86 Runtime - (v9.0.30729) (Version: 9.0.30729)

Visual C++ 2008 x86 Runtime - v9.0.30729.01 (Version: 9.0.30729.01)

Visual C++ 8.0 ATL (x86) WinSXS MSM (Version: 8.0.50727.762)

Visual C++ 8.0 CRT (x86) WinSXS MSM (Version: 8.0.50727.762)

WebFldrs XP (Version: 9.50.7523)

WexTech AnswerWorks (Version: 1.00.000)

Windows Feature Pack for Storage (32-bit) - IMAPI update for Blu-Ray (Version: 1.0)

Windows Genuine Advantage v1.3.0254.0 (Version: 1.3.0254.0)

Windows Installer Clean Up (Version: 3.00.00.0000)

Windows Internet Explorer 8 (Version: 20090308.140743)

Windows Media Format 11 runtime

Windows Media Player 10 (Version: 9.00.3636)

Windows Media Player 11

Windows PowerShell 1.0 (Version: 2)

WinUtilities 10.5 Free Edition

Wise Registry Cleaner Free 5.53

WordPerfect Office 12 (Version: 12.0.0.238)

XML Paper Specification Shared Components Pack 1.0

Yahoo! Software Update

Yahoo! Toolbar

========================= Devices: ================================

Could not list devices.

========================= Memory info: ===================================

Percentage of memory in use: 67%

Total physical RAM: 1022.09 MB

Available physical RAM: 333.88 MB

Total Pagefile: 2457.25 MB

Available Pagefile: 1888.65 MB

Total Virtual: 2047.88 MB

Available Virtual: 1974.51 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:70.78 GB) (Free:19.21 GB) NTFS

========================= Users: ========================================

User accounts for \\FAMILYPC

Administrator Bill Guest

HelpAssistant SUPPORT_388945a0

========================= Minidump Files ==================================

No minidump file found

**** End of log ****

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  • Root Admin
AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted

Please download and run the following software to reset the default permissions on your system.

Note: Only attempt this if you are running an English installation of Windows XP as this tool does NOT support Windows Vista or Windows 7 or on non-English installations of Windows XP:

Reset Default Permissions:

  • Please download ResetDefaultPerms by AdvancedSetup from here and save it to your desktop
  • Close any open programs and save anything you were working on
  • Double click on restoredefaultperms.exe to run it
  • Once it completes it will restart your computer

Once the computer has restarted please run the following.

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.


    When done, DDS will open two (2) logs:
  1. DDS.txt
  2. Attach.txt

  • Save both reports to your desktop
  • Please include the following logs in your next reply: DDS.txt and Attach.txt
    You can ignore the note about zipping the Attach.txt file in most cases.

Thanks

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MaryVan

MaryVan

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  • Author
Posted

Here are my two logs. As always, thank you for your help!!!!!

Log 1 = DDS.txt

DDS (Ver_2012-11-20.01) - NTFS_x86

Internet Explorer: 8.0.6001.18702

Run by Bill at 9:45:13 on 2013-04-11

.

============== Running Processes ================

.

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\AVG\AVG2013\avgwdsvc.exe

C:\Program Files\Juniper Networks\Common Files\dsNcService.exe

C:\Documents and Settings\All Users\Application Data\EPSON\EPW!3 SSRP\E_S30RP1.EXE

C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe

C:\Program Files\iolo\Common\Lib\ioloServiceManager.exe

C:\WINDOWS\System32\snmp.exe

C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\14.2.0\ToolbarUpdater.exe

C:\WINDOWS\system32\SearchIndexer.exe

C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe

C:\WINDOWS\system32\dla\tfswctrl.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\AVG\AVG2013\avgui.exe

C:\Program Files\AVG SafeGuard toolbar\vprot.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\Logitech\MouseWare\system\em_exec.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\WINDOWS\System32\alg.exe

C:\WINDOWS\system32\svchost.exe -k DcomLaunch

C:\WINDOWS\system32\svchost.exe -k rpcss

C:\WINDOWS\System32\svchost.exe -k netsvcs

C:\WINDOWS\system32\svchost.exe -k NetworkService

C:\WINDOWS\system32\svchost.exe -k LocalService

C:\WINDOWS\system32\svchost.exe -k imgsvc

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://www.google.com/

uInternet Connection Wizard,ShellNext = iexplore

uURLSearchHooks: YTNavAssistPlugin Class: {81017EA9-9AA8-4A6A-9734-7AF40E7D593F} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll

dURLSearchHooks: {A3BC75A2-1F87-4686-AA43-5347D756017C} - <orphaned>

BHO: AVG SafeGuard toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - c:\program files\avg safeguard toolbar\14.2.0.1\AVG SafeGuard toolbar_toolbar.dll

BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

BHO: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.7.8313.1002\swg.dll

TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

TB: AVG SafeGuard toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - c:\program files\avg safeguard toolbar\14.2.0.1\AVG SafeGuard toolbar_toolbar.dll

TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

EB: &Research: {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\program files\microsoft office\office11\REFIEBAR.DLL

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"

mRun: [iAAnotif] c:\program files\intel\intel application accelerator\iaanotif.exe

mRun: [ATIPTA] c:\program files\ati technologies\ati control panel\atiptaxx.exe

mRun: [dla] c:\windows\system32\dla\tfswctrl.exe

mRun: [Logitech Utility] Logi_MwX.Exe

mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"

mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"

mRun: [AVG_UI] "c:\program files\avg\avg2013\avgui.exe" /TRAYONLY

mRun: [vProt] "c:\program files\avg safeguard toolbar\vprot.exe"

uPolicies-Explorer: NoDriveTypeAutoRun = dword:323

uPolicies-Explorer: NoDriveAutoRun = dword:67108863

uPolicies-Explorer: NoDrives = dword:0

mPolicies-Explorer: NoDriveAutoRun = dword:67108863

mPolicies-Explorer: NoDriveTypeAutoRun = dword:323

mPolicies-Explorer: NoDrives = dword:0

mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1

mPolicies-Explorer: NoDriveTypeAutoRun = dword:323

mPolicies-Explorer: NoDriveAutoRun = dword:67108863

IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200

IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - LocalServer32 - <no file>

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

.

INFO: HKCU has more than 50 listed domains.

If you wish to scan all of them, select the 'Force scan all domains' option.

.

DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} - hxxp://support.dell.com/systemprofiler/SysPro.CAB

DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/sites/production/ieawsdc32.cab

DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://download.microsoft.com/download/e/7/3/e7345c16-80aa-4488-ae10-9ac6be844f99/OGAControl.cab

DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab

DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/3/9/8/398422c0-8d3e-40e1-a617-af65a72a0465/LegitCheckControl.cab

DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab

DPF: {4B54A9DE-EF1C-4EBE-A328-7C28EA3B433A} - hxxp://quickscan.bitdefender.com/qsax/qsax.cab

DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - hxxp://download.divx.com/player/DivXBrowserPlugin.cab

DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} - hxxps://sslvpn.amica.com/whalecom63bc792f8cfe821ccba43f03a785/whalecom0/tsweb/msrdp.cab

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/products/plugin/autodl/jinstall-160-windows-i586.cab

DPF: {8D9563A9-8D5F-459B-87F2-BA842255CB9A} - hxxps://sslvpn.amica.com/InternalSite/WhlCompMgr.cab

DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab

DPF: {9059F30F-4EB1-4BD2-9FDC-36F43A218F4A} - hxxps://sslvpn.amica.com/whalecom63bc792f8cfe821ccba43f03a785/whalecom0/tsweb/msrdp.cab

DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-160-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab

DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab

DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} - hxxps://sslvpn.amica.com/dana-cached/setup/JuniperSetupSP1.cab

DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} - hxxps://sslvpn.amica.com/dana-cached/sc/JuniperSetupClient.cab

TCP: NameServer = 68.105.28.12 68.105.29.12 68.105.28.11

TCP: Interfaces\{8A47E909-0B9B-4B40-959B-1B282946BAA3} : DHCPNameServer = 68.105.28.12 68.105.29.12 68.105.28.11

Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - c:\program files\common files\avg secure search\viprotocolinstaller\14.2.0\ViProtocol.dll

SEH: Windows Desktop Search Namespace Manager - {56F9679E-7826-4C84-81F3-532071A8BCC5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll

mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\26.0.1410.64\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome

.

============= SERVICES / DRIVERS ===============

.

.

=============== File Associations ===============

.

FileExt: .jse: JSEFile=NOTEPAD.EXE "%1"

FileExt: .wsf: WSFFile=NOTEPAD.EXE "%1"

.

=============== Created Last 30 ================

.

2013-04-11 13:24:37 67 ----a-w- C:\Ntf6.tmp

2013-04-11 13:24:37 165830 ----a-w- C:\Ntf5.tmp

2013-04-11 13:11:17 290304 ----a-w- c:\windows\subinacl.exe

2013-04-06 12:21:48 67 ----a-w- C:\Ntf4.tmp

2013-04-06 12:21:48 22709 ----a-w- C:\Ntf3.tmp

2013-03-29 00:24:00 67 ----a-w- C:\Ntf9.tmp

2013-03-29 00:24:00 447345 ----a-w- C:\Ntf8.tmp

2013-03-29 00:20:24 266360 ----a-w- c:\windows\system32\TweakUI.exe

2013-03-27 22:00:38 67 ----a-w- C:\Ntf2.tmp

2013-03-27 22:00:38 251 ----a-w- C:\Ntf1.tmp

2013-03-25 23:24:29 68464 ----a-w- c:\windows\system32\drivers\PDFsFilter.sys

2013-03-25 20:39:46 4546560 ----a-w- c:\windows\system32\GPhotos.scr

2013-03-24 15:42:45 -------- d-----w- c:\documents and settings\all users\application data\AVG SafeGuard toolbar

2013-03-24 13:46:55 -------- d-----w- c:\documents and settings\bill\local settings\application data\AVG SafeGuard toolbar

2013-03-24 13:09:56 -------- d-----w- c:\documents and settings\bill\application data\AVG SafeGuard toolbar

2013-03-24 13:09:55 33112 ----a-w- c:\windows\system32\drivers\avgtpx86.sys

2013-03-24 13:09:53 -------- d-----w- c:\program files\common files\AVG Secure Search

2013-03-24 13:09:53 -------- d-----w- c:\program files\AVG SafeGuard toolbar

2013-03-24 13:09:06 -------- d--h--w- C:\$AVG

2013-03-24 13:09:06 -------- d-----w- c:\documents and settings\all users\application data\AVG2013

2013-03-23 01:38:52 771581 ----a-w- c:\windows\system32\dllcache\winacisa.sys

2013-03-23 01:37:59 249402 ----a-w- c:\windows\system32\dllcache\vinwm.sys

2013-03-23 01:36:57 22912 ----a-w- c:\windows\system32\dllcache\umaxpcls.sys

2013-03-23 01:35:59 241664 ----a-w- c:\windows\system32\dllcache\tosdvd02.sys

2013-03-23 01:34:57 41472 ----a-w- c:\windows\system32\dllcache\sw_effct.dll

2013-03-23 01:33:59 12288 ----a-w- c:\windows\system32\dllcache\EXCH_smtpctrs.dll

2013-03-23 01:32:59 150144 ----a-w- c:\windows\system32\dllcache\sis6306v.dll

2013-03-23 01:31:57 495616 ----a-w- c:\windows\system32\dllcache\sblfx.dll

2013-03-23 01:30:57 3840 ----a-w- c:\windows\system32\dllcache\rpfun.sys

2013-03-23 01:29:59 17792 ----a-w- c:\windows\system32\dllcache\ppa.sys

2013-03-23 01:28:59 44544 ----a-w- c:\windows\system32\dllcache\ovui2.dll

2013-03-23 01:27:57 87040 ----a-w- c:\windows\system32\dllcache\nm6wdm.sys

2013-03-23 01:26:59 229439 ----a-w- c:\windows\system32\dllcache\multibox.dll

2013-03-23 01:25:58 164586 ----a-w- c:\windows\system32\dllcache\mdgndis5.sys

2013-03-23 01:24:56 8192 ----a-w- c:\windows\system32\dllcache\kbdkor.dll

2013-03-23 01:23:59 100992 ----a-w- c:\windows\system32\dllcache\icam5usb.sys

2013-03-23 01:22:58 115807 ----a-w- c:\windows\system32\dllcache\hsf_fsks.sys

2013-03-23 01:21:59 82304 ----a-w- c:\windows\system32\dllcache\grclass.sys

2013-03-23 01:20:59 45056 ----a-w- c:\windows\system32\dllcache\esunid.dll

2013-03-23 01:19:59 24653 ----a-w- c:\windows\system32\dllcache\el574nd4.sys

2013-03-23 01:18:59 110592 ----a-w- c:\windows\system32\dllcache\dc260usd.dll

2013-03-23 01:17:59 22044 ----a-w- c:\windows\system32\dllcache\cem33n5.sys

2013-03-23 01:16:59 87552 ----a-w- c:\windows\system32\dllcache\avmcoxp.dll

2013-03-23 01:14:58 66048 ----a-w- c:\windows\system32\dllcache\s3legacy.dll

2013-03-22 23:58:09 -------- d-----w- c:\program files\Tweaking.com

2013-03-20 23:50:08 208896 ----a-w- c:\windows\MBR.exe

2013-03-20 23:50:07 98816 ----a-w- c:\windows\sed.exe

2013-03-20 23:50:07 256000 ----a-w- c:\windows\PEV.exe

2013-03-19 20:40:36 11111424 ----a-w- c:\windows\system32\dllcache\ieframe.dll

2013-03-19 00:02:23 -------- dc-h--w- c:\windows\ie8

2013-03-18 23:56:59 21104 ----a-w- c:\windows\system32\drivers\mbam.sys

2013-03-18 23:56:59 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2013-03-18 23:22:34 -------- d-----w- c:\documents and settings\bill\application data\Malwarebytes

2013-03-18 23:22:21 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes

2013-03-17 23:36:22 -------- d-----w- c:\windows\ERUNT

2013-03-17 23:36:16 -------- d-----w- C:\JRT

2013-03-17 15:51:27 -------- d-----w- c:\documents and settings\bill\application data\QuickScan

2013-03-17 15:41:36 -------- d-----w- c:\program files\Desktop Hijack Fix

2013-03-16 22:41:34 -------- d-----w- c:\program files\Wise Registry Cleaner

2013-03-16 21:18:27 177496 ----a-w- c:\windows\system32\drivers\32709681.sys

2013-03-16 19:12:15 -------- d-----w- c:\program files\Lavasoft

2013-03-14 01:11:33 -------- d-sha-r- C:\cmdcons

2013-03-14 00:20:53 5632 ----a-w- c:\windows\system32\wbem\snmp\smimsgif.dll

2013-03-14 00:20:53 5632 ----a-w- c:\windows\system32\wbem\snmp\smierrsy.dll

2013-03-14 00:20:53 5632 ----a-w- c:\windows\system32\dllcache\smimsgif.dll

2013-03-14 00:20:53 5632 ----a-w- c:\windows\system32\dllcache\smierrsy.dll

2013-03-14 00:20:53 15872 ----a-w- c:\windows\system32\wbem\snmp\smierrsm.dll

2013-03-14 00:20:53 15872 ----a-w- c:\windows\system32\dllcache\smierrsm.dll

2013-03-14 00:20:53 10240 ----a-w- c:\windows\system32\wbem\snmpstup.dll

2013-03-14 00:20:53 10240 ----a-w- c:\windows\system32\dllcache\snmpstup.dll

2013-03-13 00:35:21 74703 ----a-w- c:\windows\system32\mfc45.dll

.

==================== Find3M ====================

.

2013-03-28 23:56:57 73432 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2013-03-28 23:56:57 693976 ----a-w- c:\windows\system32\FlashPlayerApp.exe

2013-03-18 03:59:00 41616 ----a-w- c:\windows\system32\iolobtdfg.exe

2013-03-18 03:58:52 23568 ----a-w- c:\windows\system32\smrgdf.exe

2013-03-18 03:43:56 2097472 ----a-w- c:\windows\system32\Incinerator32.dll

2013-03-17 22:58:32 73216 ----a-w- c:\windows\ST6UNST.EXE

2013-03-17 22:58:32 249856 ----a-w- c:\windows\Setup1.exe

2013-03-14 00:23:43 15859416 ----a-w- c:\windows\system32\FlashPlayerInstaller.exe

2013-03-11 00:55:10 74703 ----a-w- c:\windows\system32\mfc45.dat

2013-03-10 15:27:07 12872 ----a-w- c:\windows\system32\bootdelete.exe

2013-03-08 08:36:22 293376 ----a-w- c:\windows\system32\winsrv.dll

2013-03-07 01:32:25 2149888 ----a-w- c:\windows\system32\ntoskrnl.exe

2013-03-07 00:50:30 2028544 ----a-w- c:\windows\system32\ntkrnlpa.exe

2013-03-02 02:06:31 916480 ----a-w- c:\windows\system32\wininet.dll

2013-03-02 02:06:30 43520 ----a-w- c:\windows\system32\licmgr10.dll

2013-03-02 02:06:30 1469440 ----a-w- c:\windows\system32\inetcpl.cpl

2013-03-02 01:25:02 1867264 ----a-w- c:\windows\system32\win32k.sys

2013-03-02 01:08:47 385024 ----a-w- c:\windows\system32\html.iec

2013-03-01 14:32:20 22328 ----a-w- c:\windows\system32\drivers\avgidsshimx.sys

2013-02-27 07:56:51 2067456 ----a-w- c:\windows\system32\mstscax.dll

2013-02-27 03:40:46 208184 ----a-w- c:\windows\system32\drivers\avgidsdriverx.sys

2013-02-24 23:24:14 54016 ----a-w- c:\windows\system32\drivers\fysrhxt.sys

2013-02-14 07:52:46 182072 ----a-w- c:\windows\system32\drivers\avgtdix.sys

2013-02-12 00:32:23 12928 ----a-w- c:\windows\system32\drivers\usb8023x.sys

2013-02-12 00:32:23 12928 ----a-w- c:\windows\system32\drivers\usb8023.sys

2013-02-08 08:37:56 245048 ----a-w- c:\windows\system32\drivers\avglogx.sys

2013-02-08 08:37:52 60216 ----a-w- c:\windows\system32\drivers\avgidshx.sys

2013-02-08 08:37:44 170808 ----a-w- c:\windows\system32\drivers\avgldx86.sys

2013-02-08 08:37:40 39224 ----a-w- c:\windows\system32\drivers\avgrkx86.sys

2013-01-26 03:55:44 552448 ----a-w- c:\windows\system32\oleaut32.dll

.

============= FINISH: 9:46:40.82 ===============

______________________________________________________________________

Log two = Attach.txt

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

.

==== Disk Partitions =========================

.

.

==== Disabled Device Manager Items =============

.

==== System Restore Points ===================

.

No restore point in system.

.

==== Installed Programs ======================

.

Ad-Aware SE Personal

Adobe AIR

Adobe Flash Player 10 Plugin

Adobe Flash Player 11 ActiveX

Adobe Reader XI (11.0.02)

Adobe Shockwave Player 11.5

AnswerWorks 4.0 Runtime - English

AnswerWorks 5.0 English Runtime

Apple Application Support

Apple Mobile Device Support

Apple Software Update

ArcSoft PhotoImpression 5

ATI Control Panel

ATI Display Driver

AVG 2013

Bonjour

Broadcom Advanced Control Suite 2

CCleaner

Creative MediaSource

Dell Digital Jukebox Driver

Dell Driver Reset Tool

Dell Media Experience

Dell Picture Studio v3.0

Dell Support Center (Support Software)

Dell System Restore

DellSupport

Desktop Hijack Fix

Desktop Hijack Fix (C:\Program Files\Desktop Hijack Fix\)

Desktop Hijack Fix (C:\Program Files\Desktop Hijack Fix\) #3

DMX Update

DVD Decrypter (Remove Only)

EPSON Print CD

EPSON Printer Software

EPSON Stylus Photo R380 User's Guide

ERUNT 1.1j

Eusing Free Registry Cleaner

Google Chrome

Google Toolbar for Internet Explorer

Google Update Helper

HijackThis 2.0.2

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)

Hotfix for Windows XP (KB2633952)

Hotfix for Windows XP (KB2756822)

Hotfix for Windows XP (KB2779562)

Intel Application Accelerator

Internet Explorer Default Page

iolo technologies' System Mechanic

iSEEK AnswerWorks English Runtime

iTunes

Java Auto Updater

Java 6 Update 31

Juniper Networks Network Connect 7.1.0

Juniper Networks Network Connect 7.2.0

Juniper Networks Secure Application Manager

Juniper Networks, Inc. Setup Client

Logitech MouseWare 9.79

Macromedia Flash Player

Malwarebytes Anti-Malware version 1.70.0.1100

Microsoft .NET Framework 1.1

Microsoft .NET Framework 1.1 Security Update (KB2698023)

Microsoft .NET Framework 1.1 Security Update (KB2742597)

Microsoft .NET Framework 1.1 Security Update (KB979906)

Microsoft .NET Framework 2.0 Service Pack 2

Microsoft .NET Framework 3.0 Service Pack 2

Microsoft .NET Framework 3.5 SP1

Microsoft .NET Framework 4 Client Profile

Microsoft Application Error Reporting

Microsoft Internationalized Domain Names Mitigation APIs

Microsoft National Language Support Downlevel APIs

Microsoft Office 2007 Service Pack 3 (SP3)

Microsoft Office Excel MUI (English) 2007

Microsoft Office File Validation Add-In

Microsoft Office Outlook MUI (English) 2007

Microsoft Office PowerPoint MUI (English) 2007

Microsoft Office Professional Edition 2003

Microsoft Office Proof (English) 2007

Microsoft Office Proof (French) 2007

Microsoft Office Proof (Spanish) 2007

Microsoft Office Proofing (English) 2007

Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)

Microsoft Office Shared MUI (English) 2007

Microsoft Office Shared Setup Metadata MUI (English) 2007

Microsoft Office Sounds

Microsoft Office Standard 2007

Microsoft Office Word MUI (English) 2007

Microsoft Plus! Digital Media Edition Installer

Microsoft Plus! Photo Story 2 LE

Microsoft Silverlight

Microsoft Software Update for Web Folders (English) 12

Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219

MobileMe Control Panel

MSXML 4.0 SP2 (KB927978)

MSXML 4.0 SP2 (KB936181)

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

MSXML 6 Service Pack 2 (KB954459)

PDFCreator

Photo Click

Photo Organizer

Photo Story 3 for Windows

Picasa 3

PowerDVD 5.5

PrimoPDF -- brought to you by Nitro PDF Software

QuickBooks Simple Start Special Edition

Quicken 2011

QuickTime

RealPlayer

Remove MiraScan USB Driver

SafeSearch

ScoreCard Golf

Security Update for CAPICOM (KB931906)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)

Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition

Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition

Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition

Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition

Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition

Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition

Security Update for Windows Internet Explorer 7 (KB2360131)

Security Update for Windows Internet Explorer 7 (KB2482017)

Security Update for Windows Internet Explorer 7 (KB2530548)

Security Update for Windows Internet Explorer 7 (KB2559049)

Security Update for Windows Internet Explorer 7 (KB929969)

Security Update for Windows Internet Explorer 7 (KB944533)

Security Update for Windows Internet Explorer 7 (KB950759)

Security Update for Windows Internet Explorer 7 (KB956390)

Security Update for Windows Internet Explorer 7 (KB960714)

Security Update for Windows Internet Explorer 7 (KB963027)

Security Update for Windows Internet Explorer 7 (KB972260)

Security Update for Windows Internet Explorer 7 (KB976325)

Security Update for Windows Internet Explorer 7 (KB978207)

Security Update for Windows Internet Explorer 7 (KB982381)

Security Update for Windows Internet Explorer 8 (KB2510531)

Security Update for Windows Internet Explorer 8 (KB2797052)

Security Update for Windows Internet Explorer 8 (KB2809289)

Security Update for Windows Internet Explorer 8 (KB2817183)

Security Update for Windows Media Player (KB911564)

Security Update for Windows Media Player 10 (KB911565)

Security Update for Windows Media Player 10 (KB917734)

Security Update for Windows XP (KB2584146)

Security Update for Windows XP (KB2585542)

Security Update for Windows XP (KB2598479)

Security Update for Windows XP (KB2603381)

Security Update for Windows XP (KB2618451)

Security Update for Windows XP (KB2619339)

Security Update for Windows XP (KB2620712)

Security Update for Windows XP (KB2621440)

Security Update for Windows XP (KB2624667)

Security Update for Windows XP (KB2631813)

Security Update for Windows XP (KB2633171)

Security Update for Windows XP (KB2639417)

Security Update for Windows XP (KB2641653)

Security Update for Windows XP (KB2646524)

Security Update for Windows XP (KB2647518)

Security Update for Windows XP (KB2653956)

Security Update for Windows XP (KB2655992)

Security Update for Windows XP (KB2659262)

Security Update for Windows XP (KB2660465)

Security Update for Windows XP (KB2661637)

Security Update for Windows XP (KB2676562)

Security Update for Windows XP (KB2685939)

Security Update for Windows XP (KB2686509)

Security Update for Windows XP (KB2691442)

Security Update for Windows XP (KB2695962)

Security Update for Windows XP (KB2698365)

Security Update for Windows XP (KB2705219)

Security Update for Windows XP (KB2707511)

Security Update for Windows XP (KB2709162)

Security Update for Windows XP (KB2712808)

Security Update for Windows XP (KB2718523)

Security Update for Windows XP (KB2719985)

Security Update for Windows XP (KB2723135)

Security Update for Windows XP (KB2724197)

Security Update for Windows XP (KB2727528)

Security Update for Windows XP (KB2731847)

Security Update for Windows XP (KB2753842-v2)

Security Update for Windows XP (KB2753842)

Security Update for Windows XP (KB2757638)

Security Update for Windows XP (KB2758857)

Security Update for Windows XP (KB2761226)

Security Update for Windows XP (KB2770660)

Security Update for Windows XP (KB2778344)

Security Update for Windows XP (KB2779030)

Security Update for Windows XP (KB2780091)

Security Update for Windows XP (KB2799494)

Security Update for Windows XP (KB2802968)

Security Update for Windows XP (KB2807986)

Security Update for Windows XP (KB2808735)

Security Update for Windows XP (KB2813170)

Security Update for Windows XP (KB2813345)

Security Update for Windows XP (KB2820917)

Sonic Audio module

Sonic DLA

Sonic MyDVD LE

Sonic RecordNow Copy

Sonic RecordNow Data

Sound Blaster Live! 24-bit

Turbo Tax Audit Support Center 2.0

TurboTax 2008

TurboTax 2008 WinPerFedFormset

TurboTax 2008 WinPerProgramHelp

TurboTax 2008 WinPerReleaseEngine

TurboTax 2008 WinPerTaxSupport

TurboTax 2008 WinPerUserEducation

TurboTax 2008 wrapper

TurboTax 2008 wriiper

TurboTax 2009

TurboTax 2009 WinPerFedFormset

TurboTax 2009 WinPerReleaseEngine

TurboTax 2009 WinPerTaxSupport

TurboTax 2009 wrapper

TurboTax 2009 wriiper

TurboTax 2010

TurboTax 2010 WinPerFedFormset

TurboTax 2010 WinPerReleaseEngine

TurboTax 2010 WinPerTaxSupport

TurboTax 2010 wmaiper

TurboTax 2010 wrapper

TurboTax 2010 wriiper

TurboTax 2011

TurboTax 2011 WinPerFedFormset

TurboTax 2011 WinPerReleaseEngine

TurboTax 2011 WinPerTaxSupport

TurboTax 2011 wmaiper

TurboTax 2011 wrapper

TurboTax 2011 wriiper

TurboTax 2012

TurboTax 2012 WinPerFedFormset

TurboTax 2012 WinPerReleaseEngine

TurboTax 2012 WinPerTaxSupport

TurboTax 2012 wmaiper

TurboTax 2012 wrapper

TurboTax 2012 wriiper

TurboTax Deluxe 2005

TurboTax Deluxe 2007

TurboTax Deluxe Deduction Maximizer 2006

Tweak UI

Update for 2007 Microsoft Office System (KB967642)

Update for Microsoft .NET Framework 3.5 SP1 (KB963707)

Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596802) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition

Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition

Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2768021) 32-Bit Edition

Update for Windows XP (KB2661254-v2)

Update for Windows XP (KB2718704)

Update for Windows XP (KB2736233)

Update for Windows XP (KB2749655)

VCRedistSetup

Visual C++ 2008 x86 Runtime - (v9.0.30729)

Visual C++ 2008 x86 Runtime - v9.0.30729.01

Visual C++ 8.0 ATL (x86) WinSXS MSM

Visual C++ 8.0 CRT (x86) WinSXS MSM

WebFldrs XP

WexTech AnswerWorks

Windows Feature Pack for Storage (32-bit) - IMAPI update for Blu-Ray

Windows Genuine Advantage v1.3.0254.0

Windows Installer Clean Up

Windows Internet Explorer 8

Windows Media Format 11 runtime

Windows Media Player 10

Windows Media Player 11

Windows PowerShell 1.0

WinUtilities 10.5 Free Edition

Wise Registry Cleaner Free 5.53

WordPerfect Office 12

XML Paper Specification Shared Components Pack 1.0

Yahoo! Software Update

Yahoo! Toolbar

.

==== End Of File ===========================

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MaryVan

MaryVan

Posted
  • Author
Posted

Windows appears to recognize that I have an anti-virus program running. My pronter disappeared and I have not tried to reinstall windows since moving to this forum. However, my desktop still looks more like an explorer window with the large blue bar down the left side of the screen (there is a picture at my original post here Can't Run Malwarebytes Run time Error 371 )

Yes, the permissions reset tool seemed to run OK

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  • Root Admin
AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted

Okay let me have you run Combofix again now and let's see what it can find or fix now that the other tool was run.

Please visit this webpage for instructions on running ComboFix and download a new fresh copy of the program.

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Then disable your antivirus and run combofix and post back the new log.

Note: If you get an error about an invalid key marked for deletion please just restart the computer and then find and post back the log.

Thanks

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MaryVan

MaryVan

Posted
  • Author
Posted

Combofix ran to completion here is the log it created. My desktop still is not your normal Windows desktop though.

ComboFix 13-04-11.01 - Bill 11/04/2013 19:55:04.8.2 - x86

Running from: c:\documents and settings\Bill\Desktop\ComboFix.exe

* Created a new restore point

.

.

((((((((((((((((((((((((( Files Created from 2013-03-12 to 2013-04-12 )))))))))))))))))))))))))))))))

.

.

2013-04-11 13:24 . 2013-04-11 13:25 165830 ----a-w- C:\Ntf5.tmp

2013-04-11 13:24 . 2013-04-11 13:24 67 ----a-w- C:\Ntf6.tmp

2013-04-11 13:11 . 2004-06-11 20:33 290304 ----a-w- c:\windows\subinacl.exe

2013-04-06 12:21 . 2013-04-06 15:44 22709 ----a-w- C:\Ntf3.tmp

2013-04-06 12:21 . 2013-04-06 12:21 67 ----a-w- C:\Ntf4.tmp

2013-03-29 00:24 . 2013-03-29 00:24 447345 ----a-w- C:\Ntf8.tmp

2013-03-29 00:24 . 2013-03-29 00:24 67 ----a-w- C:\Ntf9.tmp

2013-03-29 00:20 . 2003-06-25 20:05 266360 ----a-w- c:\windows\system32\TweakUI.exe

2013-03-27 22:00 . 2013-03-27 23:45 251 ----a-w- C:\Ntf1.tmp

2013-03-27 22:00 . 2013-03-27 22:00 67 ----a-w- C:\Ntf2.tmp

2013-03-25 23:24 . 2013-03-18 03:36 68464 ----a-w- c:\windows\system32\drivers\PDFsFilter.sys

2013-03-25 20:39 . 2013-03-25 20:39 4546560 ----a-w- c:\windows\system32\GPhotos.scr

2013-03-24 15:42 . 2013-03-24 15:42 -------- d-----w- c:\documents and settings\All Users\Application Data\AVG SafeGuard toolbar

2013-03-24 13:46 . 2013-03-24 13:46 -------- d-----w- c:\documents and settings\Bill\Local Settings\Application Data\AVG SafeGuard toolbar

2013-03-24 13:09 . 2013-03-24 13:09 -------- d-----w- c:\documents and settings\Bill\Application Data\AVG SafeGuard toolbar

2013-03-24 13:09 . 2013-03-24 13:09 33112 ----a-w- c:\windows\system32\drivers\avgtpx86.sys

2013-03-24 13:09 . 2013-03-24 13:09 -------- d-----w- c:\program files\Common Files\AVG Secure Search

2013-03-24 13:09 . 2013-03-24 13:09 -------- d-----w- c:\program files\AVG SafeGuard toolbar

2013-03-24 13:09 . 2013-03-24 13:10 -------- d-----w- c:\documents and settings\All Users\Application Data\AVG2013

2013-03-24 13:09 . 2013-03-24 13:09 -------- d-----w- C:\$AVG

2013-03-23 01:38 . 2001-08-17 17:28 771581 ----a-w- c:\windows\system32\dllcache\winacisa.sys

2013-03-23 01:37 . 2001-08-17 16:14 249402 ----a-w- c:\windows\system32\dllcache\vinwm.sys

2013-03-23 01:36 . 2001-08-17 17:58 22912 ----a-w- c:\windows\system32\dllcache\umaxpcls.sys

2013-03-23 01:35 . 2001-08-17 18:01 241664 ----a-w- c:\windows\system32\dllcache\tosdvd02.sys

2013-03-23 01:34 . 2001-08-18 02:36 41472 ----a-w- c:\windows\system32\dllcache\sw_effct.dll

2013-03-23 01:33 . 2001-08-18 02:36 12288 ----a-w- c:\windows\system32\dllcache\EXCH_smtpctrs.dll

2013-03-23 01:32 . 2001-08-17 18:56 150144 ----a-w- c:\windows\system32\dllcache\sis6306v.dll

2013-03-23 01:31 . 2001-08-18 02:36 495616 ----a-w- c:\windows\system32\dllcache\sblfx.dll

2013-03-23 01:30 . 2001-08-17 16:19 3840 ----a-w- c:\windows\system32\dllcache\rpfun.sys

2013-03-23 01:29 . 2001-08-17 17:53 17792 ----a-w- c:\windows\system32\dllcache\ppa.sys

2013-03-23 01:28 . 2001-08-18 02:36 44544 ----a-w- c:\windows\system32\dllcache\ovui2.dll

2013-03-23 01:27 . 2001-08-17 16:20 87040 ----a-w- c:\windows\system32\dllcache\nm6wdm.sys

2013-03-23 01:26 . 2004-08-04 10:00 229439 ----a-w- c:\windows\system32\dllcache\multibox.dll

2013-03-23 01:25 . 2001-08-17 16:12 164586 ----a-w- c:\windows\system32\dllcache\mdgndis5.sys

2013-03-23 01:24 . 2001-08-18 02:36 8192 ----a-w- c:\windows\system32\dllcache\kbdkor.dll

2013-03-23 01:23 . 2001-08-17 18:06 100992 ----a-w- c:\windows\system32\dllcache\icam5usb.sys

2013-03-23 01:22 . 2001-08-17 17:28 115807 ----a-w- c:\windows\system32\dllcache\hsf_fsks.sys

2013-03-23 01:21 . 2001-08-17 17:51 82304 ----a-w- c:\windows\system32\dllcache\grclass.sys

2013-03-23 01:20 . 2004-08-04 10:00 45056 ----a-w- c:\windows\system32\dllcache\esunid.dll

2013-03-23 01:19 . 2001-08-17 16:10 24653 ----a-w- c:\windows\system32\dllcache\el574nd4.sys

2013-03-23 01:18 . 2001-08-18 02:36 110592 ----a-w- c:\windows\system32\dllcache\dc260usd.dll

2013-03-23 01:17 . 2001-08-17 16:13 22044 ----a-w- c:\windows\system32\dllcache\cem33n5.sys

2013-03-23 01:16 . 2001-08-18 02:36 87552 ----a-w- c:\windows\system32\dllcache\avmcoxp.dll

2013-03-23 01:14 . 2001-08-17 18:56 66048 ----a-w- c:\windows\system32\dllcache\s3legacy.dll

2013-03-23 01:02 . 2013-03-23 02:42 181064 ----a-w- c:\windows\PSEXESVC.EXE

2013-03-22 23:58 . 2013-03-22 23:58 -------- d-----w- c:\program files\Tweaking.com

2013-03-19 20:40 . 2013-03-02 02:06 11111424 ----a-w- c:\windows\system32\dllcache\ieframe.dll

2013-03-19 00:02 . 2013-03-19 00:02 -------- dc-h--w- c:\windows\ie8

2013-03-18 23:56 . 2013-04-11 20:00 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2013-03-18 23:56 . 2013-04-04 18:50 22856 ----a-w- c:\windows\system32\drivers\mbam.sys

2013-03-18 23:22 . 2013-03-18 23:22 -------- d-----w- c:\documents and settings\Bill\Application Data\Malwarebytes

2013-03-18 23:22 . 2013-03-18 23:22 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes

2013-03-17 23:36 . 2013-03-17 23:36 -------- d-----w- c:\windows\ERUNT

2013-03-17 23:36 . 2013-03-17 23:36 -------- d-----w- C:\JRT

2013-03-17 15:51 . 2013-03-17 15:51 -------- d-----w- c:\documents and settings\Bill\Application Data\QuickScan

2013-03-17 15:41 . 2013-03-17 22:58 -------- d-----w- c:\program files\Desktop Hijack Fix

2013-03-17 15:13 . 2013-03-17 15:22 -------- d-----w- c:\program files\ERUNT

2013-03-16 22:41 . 2013-03-23 16:37 -------- d-----w- c:\program files\Wise Registry Cleaner

2013-03-16 21:18 . 2013-03-16 21:18 177496 ----a-w- c:\windows\system32\drivers\32709681.sys

2013-03-16 19:12 . 2013-03-16 19:12 -------- d-----w- c:\program files\Lavasoft

2013-03-14 00:20 . 2004-08-04 10:00 5632 ----a-w- c:\windows\system32\wbem\SNMP\smimsgif.dll

2013-03-14 00:20 . 2004-08-04 10:00 5632 ----a-w- c:\windows\system32\wbem\SNMP\smierrsy.dll

2013-03-14 00:20 . 2004-08-04 10:00 5632 ----a-w- c:\windows\system32\dllcache\smimsgif.dll

2013-03-14 00:20 . 2004-08-04 10:00 5632 ----a-w- c:\windows\system32\dllcache\smierrsy.dll

2013-03-14 00:20 . 2004-08-04 10:00 15872 ----a-w- c:\windows\system32\wbem\SNMP\smierrsm.dll

2013-03-14 00:20 . 2004-08-04 10:00 15872 ----a-w- c:\windows\system32\dllcache\smierrsm.dll

2013-03-14 00:20 . 2004-08-04 10:00 10240 ----a-w- c:\windows\system32\wbem\snmpstup.dll

2013-03-14 00:20 . 2004-08-04 10:00 10240 ----a-w- c:\windows\system32\dllcache\snmpstup.dll

2013-03-13 00:35 . 2013-03-13 00:35 74703 ----a-w- c:\windows\system32\mfc45.dll

.

.

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2013-03-28 23:56 . 2012-08-10 11:47 73432 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2013-03-28 23:56 . 2012-08-10 11:47 693976 ----a-w- c:\windows\system32\FlashPlayerApp.exe

2013-03-18 03:59 . 2013-03-11 01:07 41616 ----a-w- c:\windows\system32\iolobtdfg.exe

2013-03-18 03:58 . 2013-03-11 01:07 23568 ----a-w- c:\windows\system32\smrgdf.exe

2013-03-18 03:43 . 2013-03-11 01:07 2097472 ----a-w- c:\windows\system32\Incinerator32.dll

2013-03-17 22:58 . 2008-11-13 01:56 249856 ----a-w- c:\windows\Setup1.exe

2013-03-17 22:58 . 2008-11-13 01:56 73216 ----a-w- c:\windows\ST6UNST.EXE

2013-03-16 00:26 . 2013-03-10 15:27 366650 ----a-w- C:\MGlogs.zip

2013-03-14 00:23 . 2013-03-02 18:24 15859416 ----a-w- c:\windows\system32\FlashPlayerInstaller.exe

2013-03-11 00:55 . 2012-08-05 05:24 74703 ----a-w- c:\windows\system32\mfc45.dat

2013-03-10 15:27 . 2013-03-10 15:09 12872 ----a-w- c:\windows\system32\bootdelete.exe

2013-03-08 08:36 . 2004-08-04 10:00 293376 ----a-w- c:\windows\system32\winsrv.dll

2013-03-07 01:32 . 1980-01-01 05:00 2149888 ----a-w- c:\windows\system32\ntoskrnl.exe

2013-03-07 00:50 . 1980-01-01 05:00 2028544 ----a-w- c:\windows\system32\ntkrnlpa.exe

2013-03-02 02:06 . 2004-08-04 10:00 916480 ----a-w- c:\windows\system32\wininet.dll

2013-03-02 02:06 . 2004-08-04 10:00 43520 ----a-w- c:\windows\system32\licmgr10.dll

2013-03-02 02:06 . 2004-08-04 10:00 1469440 ----a-w- c:\windows\system32\inetcpl.cpl

2013-03-02 01:25 . 2004-08-04 10:00 1867264 ----a-w- c:\windows\system32\win32k.sys

2013-03-02 01:08 . 2004-08-04 10:00 385024 ----a-w- c:\windows\system32\html.iec

2013-03-01 14:32 . 2013-03-01 14:32 22328 ----a-w- c:\windows\system32\drivers\avgidsshimx.sys

2013-02-27 07:56 . 2004-08-04 10:00 2067456 ----a-w- c:\windows\system32\mstscax.dll

2013-02-27 03:40 . 2013-02-27 03:40 208184 ----a-w- c:\windows\system32\drivers\avgidsdriverx.sys

2013-02-24 23:24 . 2013-02-24 23:24 54016 ----a-w- c:\windows\system32\drivers\fysrhxt.sys

2013-02-20 05:13 . 2013-02-20 05:13 10 ----a-w- c:\windows\Fonts\wfonts.key

2013-02-14 07:52 . 2013-02-14 07:52 182072 ----a-w- c:\windows\system32\drivers\avgtdix.sys

2013-02-12 00:32 . 2009-03-26 22:14 12928 ----a-w- c:\windows\system32\drivers\usb8023x.sys

2013-02-12 00:32 . 2004-08-04 10:00 12928 ----a-w- c:\windows\system32\drivers\usb8023.sys

2013-02-08 08:37 . 2013-02-08 08:37 96568 ----a-w- c:\windows\system32\drivers\avgmfx86.sys

2013-02-08 08:37 . 2013-02-08 08:37 245048 ----a-w- c:\windows\system32\drivers\avglogx.sys

2013-02-08 08:37 . 2013-02-08 08:37 60216 ----a-w- c:\windows\system32\drivers\avgidshx.sys

2013-02-08 08:37 . 2013-02-08 08:37 170808 ----a-w- c:\windows\system32\drivers\avgldx86.sys

2013-02-08 08:37 . 2013-02-08 08:37 39224 ----a-w- c:\windows\system32\drivers\avgrkx86.sys

2013-01-26 03:55 . 2004-08-04 10:00 552448 ----a-w- c:\windows\system32\oleaut32.dll

.

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

.

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\URLSearchHooks]

"{81017EA9-9AA8-4A6A-9734-7AF40E7D593F}"= "c:\program files\Yahoo!\Companion\Installs\cpn0\yt.dll" [2012-06-11 1524056]

.

[HKEY_CLASSES_ROOT\clsid\{81017ea9-9aa8-4a6a-9734-7af40e7d593f}]

[HKEY_CLASSES_ROOT\yt.YTNavAssistPlugin.1]

[HKEY_CLASSES_ROOT\yt.YTNavAssistPlugin]

.

[HKEY_LOCAL_MACHINE\SOFTWARE\~\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}]

2013-03-24 13:09 1929392 ----a-w- c:\program files\AVG SafeGuard toolbar\14.2.0.1\AVG SafeGuard toolbar_toolbar.dll

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]

"{95B7759C-8C7F-4BF1-B163-73684A933233}"= "c:\program files\AVG SafeGuard toolbar\14.2.0.1\AVG SafeGuard toolbar_toolbar.dll" [2013-03-24 1929392]

.

[HKEY_CLASSES_ROOT\clsid\{95b7759c-8c7f-4bf1-b163-73684a933233}]

[HKEY_CLASSES_ROOT\AVG SafeGuard toolbar.PugiObj.1]

[HKEY_CLASSES_ROOT\AVG SafeGuard toolbar.PugiObj]

.

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2013-03-28 39408]

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"IAAnotif"="c:\program files\Intel\Intel Application Accelerator\iaanotif.exe" [2004-03-23 135168]

"ATIPTA"="c:\program files\ATI Technologies\ATI Control Panel\atiptaxx.exe" [2004-08-25 339968]

"dla"="c:\windows\system32\dla\tfswctrl.exe" [2005-05-31 122941]

"Logitech Utility"="Logi_MwX.Exe" [2003-11-07 19968]

"APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2012-11-28 59280]

"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2012-12-12 152544]

"AVG_UI"="c:\program files\AVG\AVG2013\avgui.exe" [2013-03-13 4394032]

"vProt"="c:\program files\AVG SafeGuard toolbar\vprot.exe" [2013-03-24 1151152]

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]

"Malwarebytes Anti-Malware"="c:\program files\Malwarebytes' Anti-Malware\mbamgui.exe" [2013-04-04 532040]

.

[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]

"{56F9679E-7826-4C84-81F3-532071A8BCC5}"= "c:\program files\Windows Desktop Search\MSNLNamespaceMgr.dll" [2007-02-05 294400]

.

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]

BootExecute REG_MULTI_SZ ?????\0c:\progra~1\AVG\AVG2013\avgrsx.exe /sync /restart\0\0n\0Drive Medic is verifying indexes (stage 2 of 5): 66%\0.

.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\hitmanpro37]

@=""

.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\hitmanpro37.sys]

@=""

.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\HitmanPro37Crusader]

@=""

.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\HitmanPro37CrusaderBoot]

@=""

.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ioloSystemService]

@="Service"

.

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Windows Desktop Search.lnk]

backup=c:\windows\pss\Windows Desktop Search.lnkCommon Startup

.

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Malwarebytes' Anti-Malware]

2013-04-04 18:50 532040 ----a-w- c:\program files\Malwarebytes' Anti-Malware\mbamgui.exe

.

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TkBellExe]

2009-09-22 18:22 198160 -c--a-w- c:\program files\Common Files\Real\Update_OB\realsched.exe

.

[HKEY_LOCAL_MACHINE\software\microsoft\security center]

"AntiVirusOverride"=dword:00000001

.

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]

"DisableMonitoring"=dword:00000001

.

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]

"DisableMonitoring"=dword:00000001

.

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]

"DisableMonitoring"=dword:00000001

.

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]

"%windir%\\system32\\sessmgr.exe"=

"c:\\Program Files\\Whale Communications\\Client Components\\3.1.0\\WhlClnt3.exe"=

"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

"c:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"=

"c:\\Program Files\\Juniper Networks\\Secure Application Manager\\dsSamProxy.exe"=

"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=

"c:\\Program Files\\Common Files\\Apple\\Apple Application Support\\WebKit2WebProcess.exe"=

"c:\\Program Files\\iTunes\\iTunes.exe"=

"c:\\Program Files\\AVG\\AVG2013\\avgmfapx.exe"=

"c:\\Program Files\\AVG\\AVG2013\\avgnsx.exe"=

"c:\\Program Files\\AVG\\AVG2013\\avgdiagex.exe"=

"c:\\Program Files\\AVG\\AVG2013\\avgemcx.exe"=

"c:\\WINDOWS\\SYSTEM32\\mmc.exe"=

.

R2 AVGIDSAgent;AVGIDSAgent;c:\program files\AVG\AVG2013\avgidsagent.exe [x]

R2 Retrogamer_2zService;RetrogamerService; [x]

R3 cpuz134;cpuz134;c:\docume~1\Bill\LOCALS~1\Temp\cpuz134\cpuz134_x32.sys [x]

R3 DMService;Whale Component Manager; [x]

R3 esgiguard;esgiguard;c:\program files\Enigma Software Group\SpyHunter\esgiguard.sys [x]

R3 Lavasoft Kernexplorer;Lavasoft helper driver;c:\program files\Lavasoft\Ad-Aware\KernExplorer.sys [x]

R3 MFE_RR;MFE_RR;c:\docume~1\Bill\LOCALS~1\Temp\mfe_rr.sys [x]

R4 IntuitUpdateServiceV4;Intuit Update Service v4;c:\program files\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe [x]

S0 AVGIDSHX;AVGIDSHX;c:\windows\system32\DRIVERS\avgidshx.sys [x]

S0 Avglogx;AVG Logging Driver;c:\windows\system32\DRIVERS\avglogx.sys [x]

S0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\DRIVERS\avgrkx86.sys [x]

S0 Lbd;Lbd;c:\windows\system32\DRIVERS\Lbd.sys [x]

S1 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\DRIVERS\avgidsdriverx.sys [x]

S1 AVGIDSShim;AVGIDSShim;c:\windows\system32\DRIVERS\avgidsshimx.sys [x]

S1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\DRIVERS\avgldx86.sys [x]

S1 Avgtdix;AVG TDI Driver;c:\windows\system32\DRIVERS\avgtdix.sys [x]

S1 avgtp;avgtp;c:\windows\system32\drivers\avgtpx86.sys [x]

S1 NEOFLTR_710_19243;Juniper Networks TDI Filter Driver (NEOFLTR_710_19243);c:\windows\system32\Drivers\NEOFLTR_710_19243.SYS [x]

S2 avgwd;AVG WatchDog;c:\program files\AVG\AVG2013\avgwdsvc.exe [x]

S2 ioloSystemService;iolo System Service;c:\program files\iolo\Common\Lib\ioloServiceManager.exe [x]

S2 PDFsFilter;PDFsFilter;c:\windows\system32\DRIVERS\PDFsFilter.sys [x]

S2 vToolbarUpdater14.2.0;vToolbarUpdater14.2.0;c:\program files\Common Files\AVG Secure Search\vToolbarUpdater\14.2.0\ToolbarUpdater.exe [x]

.

.

[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]

2013-04-10 10:58 1642448 ----a-w- c:\program files\Google\Chrome\Application\26.0.1410.64\Installer\chrmstp.exe

.

Contents of the 'Scheduled Tasks' folder

.

2013-04-11 c:\windows\Tasks\Adobe Flash Player Updater.job

- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-08-10 23:56]

.

2013-04-11 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job

- c:\program files\Google\Update\GoogleUpdate.exe [2011-03-18 00:02]

.

2013-04-11 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job

- c:\program files\Google\Update\GoogleUpdate.exe [2011-03-18 00:02]

.

2013-04-11 c:\windows\Tasks\SSVerify.job

- c:\program files\SafeSearch\se.exe [2013-03-09 22:50]

.

.

------- Supplementary Scan -------

.

uStart Page = hxxp://www.google.com/

uInternet Connection Wizard,ShellNext = iexplore

IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200

Trusted Zone: localhost

Trusted Zone: turbotax.com

Trusted Zone: musicmatch.com\online

TCP: DhcpNameServer = 68.105.28.12 68.105.29.12 68.105.28.11

Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - c:\program files\Common Files\AVG Secure Search\ViProtocolInstaller\14.2.0\ViProtocol.dll

.

.

------- File Associations -------

.

JSEFile=NOTEPAD.EXE "%1"

.

.

**************************************************************************

.

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net

Rootkit scan 2013-04-11 20:02

Windows 5.1.2600 Service Pack 3 NTFS

.

scanning hidden processes ...

.

scanning hidden autostart entries ...

.

scanning hidden files ...

.

scan completed successfully

hidden files: 0

.

**************************************************************************

.

--------------------- LOCKED REGISTRY KEYS ---------------------

.

[HKEY_USERS\S-1-5-21-3326227057-3804168404-3607557-1006\Software\Microsoft\SystemCertificates\AddressBook*]

@Allowed: (Read) (RestrictedCode)

.

Completion time: 2013-04-11 20:05:10

ComboFix-quarantined-files.txt 2013-04-12 00:05

ComboFix2.txt 2013-03-24 18:31

ComboFix3.txt 2013-03-21 00:02

.

Pre-Run: 21,228,261,376 bytes free

Post-Run: 21,295,976,448 bytes free

.

- - End Of File - - D088DA56B70877DC1299A29CFA585927

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MaryVan

MaryVan

Posted
  • Author
Posted

So after running Combofix, I figured I'd try reinstalling Windows to see if we corrected the issue. After booting from the onboard CDROM and selecting the reinstall windows option ®, I ended up with this screen

Windows XP Professional Setup

Setup did not find any hard disk drives installed on your computer.

Make sure any hard disk drives are powered on and properly connected

to your computer, and the any disk-relatedhardware configuration is

correct. This may involve running a manufacturer-supplied diagnostic

or setup program.

Setup cannot continue. To quitSetup, press F3.

This machine is a dell inspiron amd the Reinstallation CD I am using was supplied by Dell with the purchase of the machine. I know there is a hard drive and it's working properly because it does boot up into windows with a funky lokking desktop.

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  • Root Admin
AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted

Sorry for the delay Mary - I get a lot of PM and Email and lost track of this one.

The CD you have probably does not have what are called SATA drivers on it to support the hard drive that you have installed is my guess and is very common. Basically when Windows was originally installed they used a special driver disk or CD install routine that provided the needed drivers.

So at this point with not much to lose since the OS is not working well let's try the following. Go into your Control Panel, Add/Remove Programs and locate the following programs and try to uninstall them.

AVG antivirus

AVG Secure

anything else with the name AVG

Drive Medic (or anything with that name in it)

You can also download and use this tool to help remove AVG from the computer.

AVG_Remover_en.exe

Once that's done and the computer rebooted again please let me know.

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  • Root Admin
AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted

Thanks Mary

Okay let me get an updated set of DDS logs so that I can see how things are now.

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.


    When done, DDS will open two (2) logs:
  1. DDS.txt
  2. Attach.txt

  • Save both reports to your desktop
  • Please include the following logs in your next reply: DDS.txt and Attach.txt
    You can ignore the note about zipping the Attach.txt file in most cases.

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MaryVan

MaryVan

Posted
  • Author
Posted

OK Ron, here are my two logs. The first one is DDS.txt and the second is Attach.txt. Can I turn on my firewall and reinstall AVG or do you want me to wait?

Log 1

DDS (Ver_2012-11-20.01) - NTFS_x86

Internet Explorer: 8.0.6001.18702

Run by Bill at 19:09:42 on 2013-04-17

.

============== Running Processes ================

.

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe

C:\WINDOWS\system32\dla\tfswctrl.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\AVG SafeGuard toolbar\vprot.exe

C:\Program Files\Logitech\MouseWare\system\em_exec.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\Juniper Networks\Common Files\dsNcService.exe

C:\Documents and Settings\All Users\Application Data\EPSON\EPW!3 SSRP\E_S30RP1.EXE

C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe

C:\Program Files\iolo\Common\Lib\ioloServiceManager.exe

C:\WINDOWS\System32\snmp.exe

C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\14.2.0\ToolbarUpdater.exe

C:\WINDOWS\system32\SearchIndexer.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\WINDOWS\System32\alg.exe

C:\Program Files\Google\Update\GoogleUpdate.exe

C:\WINDOWS\system32\wscntfy.exe

C:\WINDOWS\system32\svchost.exe -k DcomLaunch

C:\WINDOWS\system32\svchost.exe -k rpcss

C:\WINDOWS\System32\svchost.exe -k netsvcs

C:\WINDOWS\system32\svchost.exe -k NetworkService

C:\WINDOWS\system32\svchost.exe -k LocalService

C:\WINDOWS\system32\svchost.exe -k imgsvc

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://www.google.com/

uInternet Connection Wizard,ShellNext = iexplore

uURLSearchHooks: YTNavAssistPlugin Class: {81017EA9-9AA8-4A6A-9734-7AF40E7D593F} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll

dURLSearchHooks: {A3BC75A2-1F87-4686-AA43-5347D756017C} - <orphaned>

BHO: AVG SafeGuard toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - c:\program files\avg safeguard toolbar\14.2.0.1\AVG SafeGuard toolbar_toolbar.dll

TB: AVG SafeGuard toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - c:\program files\avg safeguard toolbar\14.2.0.1\AVG SafeGuard toolbar_toolbar.dll

EB: &Research: {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\program files\microsoft office\office11\REFIEBAR.DLL

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

mRun: [iAAnotif] c:\program files\intel\intel application accelerator\iaanotif.exe

mRun: [ATIPTA] c:\program files\ati technologies\ati control panel\atiptaxx.exe

mRun: [dla] c:\windows\system32\dla\tfswctrl.exe

mRun: [Logitech Utility] Logi_MwX.Exe

mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"

mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"

mRun: [vProt] "c:\program files\avg safeguard toolbar\vprot.exe"

mRunOnce: [AVG_uninstallation_survey] c:\program files\internet explorer\iexplore.exe

mRunOnce: [AvgRemover] c:\docume~1\bill\locals~1\temp\avg_remover\download\remover.exe /run_number=2 /avgdir="c:\program files\avg\avg2013" /avgdatadir="c:\documents and settings\all users\application data\AVG9" /ndis_nextstep=1

uPolicies-Explorer: NoDriveTypeAutoRun = dword:323

uPolicies-Explorer: NoDriveAutoRun = dword:67108863

uPolicies-Explorer: NoDrives = dword:0

mPolicies-Explorer: NoDriveAutoRun = dword:67108863

mPolicies-Explorer: NoDriveTypeAutoRun = dword:323

mPolicies-Explorer: NoDrives = dword:0

mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1

mPolicies-Explorer: NoDriveTypeAutoRun = dword:323

mPolicies-Explorer: NoDriveAutoRun = dword:67108863

IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200

IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - LocalServer32 - <no file>

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

.

INFO: HKCU has more than 50 listed domains.

If you wish to scan all of them, select the 'Force scan all domains' option.

.

DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} - hxxp://support.dell.com/systemprofiler/SysPro.CAB

DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/sites/production/ieawsdc32.cab

DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://download.microsoft.com/download/e/7/3/e7345c16-80aa-4488-ae10-9ac6be844f99/OGAControl.cab

DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab

DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/3/9/8/398422c0-8d3e-40e1-a617-af65a72a0465/LegitCheckControl.cab

DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab

DPF: {4B54A9DE-EF1C-4EBE-A328-7C28EA3B433A} - hxxp://quickscan.bitdefender.com/qsax/qsax.cab

DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - hxxp://download.divx.com/player/DivXBrowserPlugin.cab

DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} - hxxps://sslvpn.amica.com/whalecom63bc792f8cfe821ccba43f03a785/whalecom0/tsweb/msrdp.cab

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/products/plugin/autodl/jinstall-160-windows-i586.cab

DPF: {8D9563A9-8D5F-459B-87F2-BA842255CB9A} - hxxps://sslvpn.amica.com/InternalSite/WhlCompMgr.cab

DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab

DPF: {9059F30F-4EB1-4BD2-9FDC-36F43A218F4A} - hxxps://sslvpn.amica.com/whalecom63bc792f8cfe821ccba43f03a785/whalecom0/tsweb/msrdp.cab

DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-160-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab

DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab

DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} - hxxps://sslvpn.amica.com/dana-cached/setup/JuniperSetupSP1.cab

DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} - hxxps://sslvpn.amica.com/dana-cached/sc/JuniperSetupClient.cab

TCP: NameServer = 68.105.28.12 68.105.29.12 68.105.28.11

TCP: Interfaces\{8A47E909-0B9B-4B40-959B-1B282946BAA3} : DHCPNameServer = 68.105.28.12 68.105.29.12 68.105.28.11

Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - c:\program files\common files\avg secure search\viprotocolinstaller\14.2.0\ViProtocol.dll

SEH: Windows Desktop Search Namespace Manager - {56F9679E-7826-4C84-81F3-532071A8BCC5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll

mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\26.0.1410.64\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome

.

============= SERVICES / DRIVERS ===============

.

.

=============== File Associations ===============

.

FileExt: .jse: JSEFile=NOTEPAD.EXE "%1"

FileExt: .wsf: WSFFile=NOTEPAD.EXE "%1"

.

=============== Created Last 30 ================

.

2013-04-17 22:02:16 67 ----a-w- C:\NtfB.tmp

2013-04-17 22:02:16 67 ----a-w- C:\NtfA.tmp

2013-04-16 18:08:04 -------- d-----w- c:\documents and settings\bill\local settings\application data\AVG Secure Search

2013-04-11 13:11:17 290304 ----a-w- c:\windows\subinacl.exe

2013-04-06 12:21:48 67 ----a-w- C:\Ntf4.tmp

2013-04-06 12:21:48 22709 ----a-w- C:\Ntf3.tmp

2013-04-02 14:09:52 4550656 ----a-w- c:\windows\system32\GPhotos.scr

2013-03-29 00:24:00 67 ----a-w- C:\Ntf9.tmp

2013-03-29 00:24:00 447345 ----a-w- C:\Ntf8.tmp

2013-03-29 00:20:24 266360 ----a-w- c:\windows\system32\TweakUI.exe

2013-03-27 22:00:38 67 ----a-w- C:\Ntf2.tmp

2013-03-27 22:00:38 251 ----a-w- C:\Ntf1.tmp

2013-03-25 23:24:29 68464 ----a-w- c:\windows\system32\drivers\PDFsFilter.sys

2013-03-24 15:42:45 -------- d-----w- c:\documents and settings\all users\application data\AVG SafeGuard toolbar

2013-03-24 13:46:55 -------- d-----w- c:\documents and settings\bill\local settings\application data\AVG SafeGuard toolbar

2013-03-24 13:09:56 -------- d-----w- c:\documents and settings\bill\application data\AVG SafeGuard toolbar

2013-03-24 13:09:55 33112 ----a-w- c:\windows\system32\drivers\avgtpx86.sys

2013-03-24 13:09:53 -------- d-----w- c:\program files\common files\AVG Secure Search

2013-03-24 13:09:53 -------- d-----w- c:\program files\AVG SafeGuard toolbar

2013-03-23 01:38:52 771581 ----a-w- c:\windows\system32\dllcache\winacisa.sys

2013-03-23 01:37:59 249402 ----a-w- c:\windows\system32\dllcache\vinwm.sys

2013-03-23 01:36:57 22912 ----a-w- c:\windows\system32\dllcache\umaxpcls.sys

2013-03-23 01:35:59 241664 ----a-w- c:\windows\system32\dllcache\tosdvd02.sys

2013-03-23 01:34:57 41472 ----a-w- c:\windows\system32\dllcache\sw_effct.dll

2013-03-23 01:33:59 12288 ----a-w- c:\windows\system32\dllcache\EXCH_smtpctrs.dll

2013-03-23 01:32:59 150144 ----a-w- c:\windows\system32\dllcache\sis6306v.dll

2013-03-23 01:31:57 495616 ----a-w- c:\windows\system32\dllcache\sblfx.dll

2013-03-23 01:30:57 3840 ----a-w- c:\windows\system32\dllcache\rpfun.sys

2013-03-23 01:29:59 17792 ----a-w- c:\windows\system32\dllcache\ppa.sys

2013-03-23 01:28:59 44544 ----a-w- c:\windows\system32\dllcache\ovui2.dll

2013-03-23 01:27:57 87040 ----a-w- c:\windows\system32\dllcache\nm6wdm.sys

2013-03-23 01:26:59 229439 ----a-w- c:\windows\system32\dllcache\multibox.dll

2013-03-23 01:25:58 164586 ----a-w- c:\windows\system32\dllcache\mdgndis5.sys

2013-03-23 01:24:56 8192 ----a-w- c:\windows\system32\dllcache\kbdkor.dll

2013-03-23 01:23:59 100992 ----a-w- c:\windows\system32\dllcache\icam5usb.sys

2013-03-23 01:22:58 115807 ----a-w- c:\windows\system32\dllcache\hsf_fsks.sys

2013-03-23 01:21:59 82304 ----a-w- c:\windows\system32\dllcache\grclass.sys

2013-03-23 01:20:59 45056 ----a-w- c:\windows\system32\dllcache\esunid.dll

2013-03-23 01:19:59 24653 ----a-w- c:\windows\system32\dllcache\el574nd4.sys

2013-03-23 01:18:59 110592 ----a-w- c:\windows\system32\dllcache\dc260usd.dll

2013-03-23 01:17:59 22044 ----a-w- c:\windows\system32\dllcache\cem33n5.sys

2013-03-23 01:16:59 87552 ----a-w- c:\windows\system32\dllcache\avmcoxp.dll

2013-03-23 01:14:58 66048 ----a-w- c:\windows\system32\dllcache\s3legacy.dll

2013-03-22 23:58:09 -------- d-----w- c:\program files\Tweaking.com

2013-03-20 23:50:08 208896 ----a-w- c:\windows\MBR.exe

2013-03-20 23:50:07 98816 ----a-w- c:\windows\sed.exe

2013-03-20 23:50:07 256000 ----a-w- c:\windows\PEV.exe

2013-03-19 20:40:36 11111424 ----a-w- c:\windows\system32\dllcache\ieframe.dll

2013-03-19 00:02:23 -------- dc-h--w- c:\windows\ie8

2013-03-18 23:56:59 22856 ----a-w- c:\windows\system32\drivers\mbam.sys

2013-03-18 23:56:59 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2013-03-18 23:22:34 -------- d-----w- c:\documents and settings\bill\application data\Malwarebytes

2013-03-18 23:22:21 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes

.

==================== Find3M ====================

.

2013-03-28 23:56:57 73432 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2013-03-28 23:56:57 693976 ----a-w- c:\windows\system32\FlashPlayerApp.exe

2013-03-18 03:59:00 41616 ----a-w- c:\windows\system32\iolobtdfg.exe

2013-03-18 03:58:52 23568 ----a-w- c:\windows\system32\smrgdf.exe

2013-03-18 03:43:56 2097472 ----a-w- c:\windows\system32\Incinerator32.dll

2013-03-17 22:58:32 73216 ----a-w- c:\windows\ST6UNST.EXE

2013-03-17 22:58:32 249856 ----a-w- c:\windows\Setup1.exe

2013-03-16 21:18:27 177496 ----a-w- c:\windows\system32\drivers\32709681.sys

2013-03-14 00:23:43 15859416 ----a-w- c:\windows\system32\FlashPlayerInstaller.exe

2013-03-13 00:35:21 74703 ----a-w- c:\windows\system32\mfc45.dll

2013-03-11 00:55:10 74703 ----a-w- c:\windows\system32\mfc45.dat

2013-03-10 15:27:07 12872 ----a-w- c:\windows\system32\bootdelete.exe

2013-03-08 08:36:22 293376 ----a-w- c:\windows\system32\winsrv.dll

2013-03-07 01:32:25 2149888 ----a-w- c:\windows\system32\ntoskrnl.exe

2013-03-07 00:50:30 2028544 ----a-w- c:\windows\system32\ntkrnlpa.exe

2013-03-02 02:06:31 916480 ----a-w- c:\windows\system32\wininet.dll

2013-03-02 02:06:30 43520 ----a-w- c:\windows\system32\licmgr10.dll

2013-03-02 02:06:30 1469440 ----a-w- c:\windows\system32\inetcpl.cpl

2013-03-02 01:25:02 1867264 ----a-w- c:\windows\system32\win32k.sys

2013-03-02 01:08:47 385024 ----a-w- c:\windows\system32\html.iec

2013-02-27 07:56:51 2067456 ----a-w- c:\windows\system32\mstscax.dll

2013-02-24 23:24:14 54016 ----a-w- c:\windows\system32\drivers\fysrhxt.sys

2013-02-12 00:32:23 12928 ----a-w- c:\windows\system32\drivers\usb8023x.sys

2013-02-12 00:32:23 12928 ----a-w- c:\windows\system32\drivers\usb8023.sys

2013-01-26 03:55:44 552448 ----a-w- c:\windows\system32\oleaut32.dll

.

============= FINISH: 19:10:13.56 ===============

Log 2

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

.

==== Disk Partitions =========================

.

.

==== Disabled Device Manager Items =============

.

==== System Restore Points ===================

.

No restore point in system.

.

==== Installed Programs ======================

.

Ad-Aware SE Personal

Adobe AIR

Adobe Flash Player 10 Plugin

Adobe Flash Player 11 ActiveX

Adobe Reader XI (11.0.02)

Adobe Shockwave Player 11.5

AnswerWorks 4.0 Runtime - English

AnswerWorks 5.0 English Runtime

Apple Application Support

Apple Mobile Device Support

Apple Software Update

ArcSoft PhotoImpression 5

ATI Control Panel

ATI Display Driver

AVG SafeGuard toolbar

Bonjour

Broadcom Advanced Control Suite 2

Creative MediaSource

Dell Digital Jukebox Driver

Dell Driver Reset Tool

Dell Media Experience

Dell Picture Studio v3.0

Dell Support Center (Support Software)

Dell System Restore

DellSupport

DVD Decrypter (Remove Only)

EPSON Print CD

EPSON Printer Software

EPSON Stylus Photo R380 User's Guide

ERUNT 1.1j

Eusing Free Registry Cleaner

Google Chrome

Google Update Helper

HijackThis 2.0.2

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)

Hotfix for Windows XP (KB2633952)

Hotfix for Windows XP (KB2756822)

Hotfix for Windows XP (KB2779562)

Intel Application Accelerator

Internet Explorer Default Page

iolo technologies' System Mechanic

iSEEK AnswerWorks English Runtime

iTunes

Java Auto Updater

Java 6 Update 31

Juniper Networks Network Connect 7.1.0

Juniper Networks Network Connect 7.2.0

Juniper Networks Secure Application Manager

Juniper Networks, Inc. Setup Client

Logitech MouseWare 9.79

Macromedia Flash Player

Malwarebytes Anti-Malware version 1.75.0.1300

Microsoft .NET Framework 1.1

Microsoft .NET Framework 1.1 Security Update (KB2698023)

Microsoft .NET Framework 1.1 Security Update (KB2742597)

Microsoft .NET Framework 1.1 Security Update (KB979906)

Microsoft .NET Framework 2.0 Service Pack 2

Microsoft .NET Framework 3.0 Service Pack 2

Microsoft .NET Framework 3.5 SP1

Microsoft .NET Framework 4 Client Profile

Microsoft Application Error Reporting

Microsoft Internationalized Domain Names Mitigation APIs

Microsoft National Language Support Downlevel APIs

Microsoft Office 2007 Service Pack 3 (SP3)

Microsoft Office Excel MUI (English) 2007

Microsoft Office File Validation Add-In

Microsoft Office Outlook MUI (English) 2007

Microsoft Office PowerPoint MUI (English) 2007

Microsoft Office Professional Edition 2003

Microsoft Office Proof (English) 2007

Microsoft Office Proof (French) 2007

Microsoft Office Proof (Spanish) 2007

Microsoft Office Proofing (English) 2007

Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)

Microsoft Office Shared MUI (English) 2007

Microsoft Office Shared Setup Metadata MUI (English) 2007

Microsoft Office Sounds

Microsoft Office Standard 2007

Microsoft Office Word MUI (English) 2007

Microsoft Plus! Digital Media Edition Installer

Microsoft Plus! Photo Story 2 LE

Microsoft Silverlight

Microsoft Software Update for Web Folders (English) 12

Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219

MobileMe Control Panel

MSXML 4.0 SP2 (KB927978)

MSXML 4.0 SP2 (KB936181)

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

MSXML 6 Service Pack 2 (KB954459)

PDFCreator

Photo Click

Photo Organizer

Photo Story 3 for Windows

Picasa 3

PowerDVD 5.5

PrimoPDF -- brought to you by Nitro PDF Software

QuickBooks Simple Start Special Edition

Quicken 2011

QuickTime

RealPlayer

Remove MiraScan USB Driver

SafeSearch

ScoreCard Golf

Security Update for CAPICOM (KB931906)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)

Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition

Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition

Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition

Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition

Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition

Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition

Security Update for Windows Internet Explorer 7 (KB2360131)

Security Update for Windows Internet Explorer 7 (KB2482017)

Security Update for Windows Internet Explorer 7 (KB2530548)

Security Update for Windows Internet Explorer 7 (KB2559049)

Security Update for Windows Internet Explorer 7 (KB929969)

Security Update for Windows Internet Explorer 7 (KB944533)

Security Update for Windows Internet Explorer 7 (KB950759)

Security Update for Windows Internet Explorer 7 (KB956390)

Security Update for Windows Internet Explorer 7 (KB960714)

Security Update for Windows Internet Explorer 7 (KB963027)

Security Update for Windows Internet Explorer 7 (KB972260)

Security Update for Windows Internet Explorer 7 (KB976325)

Security Update for Windows Internet Explorer 7 (KB978207)

Security Update for Windows Internet Explorer 7 (KB982381)

Security Update for Windows Internet Explorer 8 (KB2510531)

Security Update for Windows Internet Explorer 8 (KB2797052)

Security Update for Windows Internet Explorer 8 (KB2809289)

Security Update for Windows Internet Explorer 8 (KB2817183)

Security Update for Windows Media Player (KB911564)

Security Update for Windows Media Player 10 (KB911565)

Security Update for Windows Media Player 10 (KB917734)

Security Update for Windows XP (KB2584146)

Security Update for Windows XP (KB2585542)

Security Update for Windows XP (KB2598479)

Security Update for Windows XP (KB2603381)

Security Update for Windows XP (KB2618451)

Security Update for Windows XP (KB2619339)

Security Update for Windows XP (KB2620712)

Security Update for Windows XP (KB2621440)

Security Update for Windows XP (KB2624667)

Security Update for Windows XP (KB2631813)

Security Update for Windows XP (KB2633171)

Security Update for Windows XP (KB2639417)

Security Update for Windows XP (KB2641653)

Security Update for Windows XP (KB2646524)

Security Update for Windows XP (KB2647518)

Security Update for Windows XP (KB2653956)

Security Update for Windows XP (KB2655992)

Security Update for Windows XP (KB2659262)

Security Update for Windows XP (KB2660465)

Security Update for Windows XP (KB2661637)

Security Update for Windows XP (KB2676562)

Security Update for Windows XP (KB2685939)

Security Update for Windows XP (KB2686509)

Security Update for Windows XP (KB2691442)

Security Update for Windows XP (KB2695962)

Security Update for Windows XP (KB2698365)

Security Update for Windows XP (KB2705219)

Security Update for Windows XP (KB2707511)

Security Update for Windows XP (KB2709162)

Security Update for Windows XP (KB2712808)

Security Update for Windows XP (KB2718523)

Security Update for Windows XP (KB2719985)

Security Update for Windows XP (KB2723135)

Security Update for Windows XP (KB2724197)

Security Update for Windows XP (KB2727528)

Security Update for Windows XP (KB2731847)

Security Update for Windows XP (KB2753842-v2)

Security Update for Windows XP (KB2753842)

Security Update for Windows XP (KB2757638)

Security Update for Windows XP (KB2758857)

Security Update for Windows XP (KB2761226)

Security Update for Windows XP (KB2770660)

Security Update for Windows XP (KB2778344)

Security Update for Windows XP (KB2779030)

Security Update for Windows XP (KB2780091)

Security Update for Windows XP (KB2799494)

Security Update for Windows XP (KB2802968)

Security Update for Windows XP (KB2807986)

Security Update for Windows XP (KB2808735)

Security Update for Windows XP (KB2813170)

Security Update for Windows XP (KB2813345)

Security Update for Windows XP (KB2820917)

Sonic Audio module

Sonic DLA

Sonic MyDVD LE

Sonic RecordNow Copy

Sonic RecordNow Data

Sound Blaster Live! 24-bit

Turbo Tax Audit Support Center 2.0

TurboTax 2008

TurboTax 2008 WinPerFedFormset

TurboTax 2008 WinPerProgramHelp

TurboTax 2008 WinPerReleaseEngine

TurboTax 2008 WinPerTaxSupport

TurboTax 2008 WinPerUserEducation

TurboTax 2008 wrapper

TurboTax 2008 wriiper

TurboTax 2009

TurboTax 2009 WinPerFedFormset

TurboTax 2009 WinPerReleaseEngine

TurboTax 2009 WinPerTaxSupport

TurboTax 2009 wrapper

TurboTax 2009 wriiper

TurboTax 2010

TurboTax 2010 WinPerFedFormset

TurboTax 2010 WinPerReleaseEngine

TurboTax 2010 WinPerTaxSupport

TurboTax 2010 wmaiper

TurboTax 2010 wrapper

TurboTax 2010 wriiper

TurboTax 2011

TurboTax 2011 WinPerFedFormset

TurboTax 2011 WinPerReleaseEngine

TurboTax 2011 WinPerTaxSupport

TurboTax 2011 wmaiper

TurboTax 2011 wrapper

TurboTax 2011 wriiper

TurboTax 2012

TurboTax 2012 WinPerFedFormset

TurboTax 2012 WinPerReleaseEngine

TurboTax 2012 WinPerTaxSupport

TurboTax 2012 wmaiper

TurboTax 2012 wrapper

TurboTax 2012 wriiper

TurboTax Deluxe 2005

TurboTax Deluxe 2007

TurboTax Deluxe Deduction Maximizer 2006

Tweak UI

Update for 2007 Microsoft Office System (KB967642)

Update for Microsoft .NET Framework 3.5 SP1 (KB963707)

Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596802) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition

Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition

Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2768021) 32-Bit Edition

Update for Windows XP (KB2661254-v2)

Update for Windows XP (KB2718704)

Update for Windows XP (KB2736233)

Update for Windows XP (KB2749655)

VCRedistSetup

Visual C++ 2008 x86 Runtime - (v9.0.30729)

Visual C++ 2008 x86 Runtime - v9.0.30729.01

Visual C++ 8.0 ATL (x86) WinSXS MSM

Visual C++ 8.0 CRT (x86) WinSXS MSM

WebFldrs XP

WexTech AnswerWorks

Windows Feature Pack for Storage (32-bit) - IMAPI update for Blu-Ray

Windows Genuine Advantage v1.3.0254.0

Windows Installer Clean Up

Windows Internet Explorer 8

Windows Media Format 11 runtime

Windows Media Player 10

Windows Media Player 11

Windows PowerShell 1.0

WinUtilities 10.5 Free Edition

Wise Registry Cleaner Free 5.53

WordPerfect Office 12

XML Paper Specification Shared Components Pack 1.0

Yahoo! Software Update

Yahoo! Toolbar

.

==== End Of File ===========================

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MaryVan

MaryVan

Posted
  • Author
Posted

Sorry for the double post but in reviewing the DDS.txt log I noticed the following process running:

C:\Program Files\AVG SafeGuard toolbar\vprot.exe

I manually unstalled AVG, then I ran the AVG uninstall you pointed out. I'm pretty sure everything AVG was uninstalled. I went to Add/Remove progrms and sure as heck the above process was in my Add/Remove Programs list. I clicked on the Change/Remove button and nothing happens. I'm pretty sure it wasn't there when I removed everything AVG yesterday.

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MaryVan

MaryVan

Posted
  • Author
Posted

Hi Ron, so from your post on 4/15 you mentioned the following:

The CD you have probably does not have what are called SATA drivers on it to support the hard drive that you have installed is my guess and is very common. Basically when Windows was originally installed they used a special driver disk or CD install routine that provided the needed drivers.

I'm thinking I will need to go to Dell to get the necessary drivers to reinstall Windows to it's original version? It's looking like there is nothing else we can do to fix this PC at this point.

Your thoughts?

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