AV picks up Trojan - MWB does not detect same

[Dublin70]

My pc has been exhibiting cpu usage of 100% lately and seems a bit sluggish but not a lot sluggish-still runs pretty well. Thought I'd run a boot scan with Avast - at 79% scan it detected the following: delfiles-AZ (trj). The scan menu had a system for the action to take - 1.remove 2.repair 3.move to chest -- that may not be accurate wording but you get the idea. When I said - move to chest - the menu said: file in windows folder - are you sure?? Not being sure what to do with that windows wording, I said: Ignore - did not know if I should mess with a windows folder but now I think I should have said remove to chest and yes to, are you sure?? Anyway, I then ran a MWB quick scan (twice) and nothing was detected. My cpu usage has dropped to 55% since the scan but I didn't do anything to that bad file so am sort of in a quandry as to what is going on. Thought I'd start here before going to consumer service (paying customer) as maybe there is no need. System spec as follows:

Dell Inspiron 2305 --- Win 7 SP1 -- AMD Athlon II x2 250U processor 1.60 GHz

Memory 4.0 GB -- Disk space 800 GB free - 2 years old

Thanks in advance.

[Maniac]

Hello Dublin70! My name is Maniac and I will be glad to help you solve your malware problem.

Please note:

• If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  
• I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  
• Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  
• Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  
• Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  
• Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
  

Please follow the instructions here and post your log files in your next reply:

http://forums.malwarebytes.org/index.php?showtopic=9573

[Dublin70]

Hi Maniac - thanks for your input. Since I am a paying customer, maybe I'll go with that route - maybe it will speed things up a little. Thanks again.

[Dublin70]

The link for the consumer support is not liked and email will not send. http://www.malwarebytes.org/support/consumer. Can you help with that?

[Dublin70]

Never mind - figured it out.

[Dublin70]

Hi Maniac - I have not heard back from the consumer support line and am anxious to get rid of this malware. Is it ok if I go ahead and use your solution to this rather than waiting for them. Pls advise. Thanks.

[Maniac]

What is the situation at this moment?

[Maurice Naggar]

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