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Can't Complete scan - XP freezing - Help!


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Hello - seeking help

I'm runing Win XP Pro, SP3 on a an older Dell Dimension L1000R.

Xp was beginning to freeze up randomly, so I knew I had some kind of problem and hadn't been as diligent as necessary ensuring I had anti-malware and other preevntatuive software installed and running.

I've now installed and been trying to run Malwarebytes but cannot complete a scan as the PC simply freezes, forcing a hard restart and I can't hget it to complete.

So far 7 instances of malware present have been identified, but I simply can't get to the end of the scan to even attempt cleaning.

Any ideas on how I cann move forward to get this malware off my system and get back to work will be appreciated.

On viewing an earlier post, I've downloaded DDS but have yet to run.

Thank you for your help (I really don't want to have to reinstall)

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  • Root Admin

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.


    When done, DDS will open two (2) logs:
  1. DDS.txt
  2. Attach.txt

  • Save both reports to your desktop
  • Please include the following logs in your next reply: DDS.txt and Attach.txt
    You can ignore the note about zipping the Attach.txt file in most cases.

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