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Hello and welcome,

Run the following:

1. Download Malwarebytes Anti-Rootkit from this link http://www.malwarebytes.org/products/mbar/

2. Unzip the File to a convenient location. (Recommend the Desktop)

3. Open the folder where the contents were unzipped to run mbar.exe

Image1.png

4. Double-click on the mbar.exe file, you may receive a User Account Control prompt asking if you are sure you wish to allow the program to run. Please allow the program to run and MBAR will now start to install any necessary drivers that are required for the program to operate correctly. If a rootkit is interfering with the installation of the drivers you will see a message that states that the DDA driver was not installed and that you should reboot your computer to install it. You will see this image:

mbarwm.png

5. If you receive this message, please click on the Yes button and Malwarebytes Anti-Rootkit will now restart your computer. Once the computer is rebooted and you login, MBAR will automatically start and you will now be at the start screen. (If no Rootkit warning you will go from step 4 to 6.)

6. The following image opens, select Next.

Image2.png

7. The following image opens, select Update

Image3.png

8. When the Update completes, select Next

Image4.png

9. In the following window ensure "Targets" are ticked. Then select "Scan"

Image5.png

10. If an infection/s is found the "Cleanup Button" to remove threats will be available. A list of infected files will be listed like the following example:

MBAntiRKclean.png

11. Do not select the "Clean up Button" select the "Exit" button, there will be a warning as follows:

MBAntiRKclean1.png

12. Select "Yes" to close down the program. If NO infections were found you will see the following image:

Image6.png

13. Select "Exit" to close down.

14. Copy and paste the two following logs from the mbar folder:

System - log

Mbar - log Date and time of scan will also be shown

Image10.png

Post those two logs in your reply.

Kevin

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OK run MBAR once again, this time we`ll take it further and go after the infection...

1. Open the mbar folder run mbar.exe as before....

Image1.png

2. Double-click on the mbar.exe file, you may receive a User Account Control prompt asking if you are sure you wish to allow the program to run. Please allow the program to run and MBAR will now start to install any necessary drivers that are required for the program to operate correctly. If a rootkit is interfering with the installation of the drivers you will see a message that states that the DDA driver was not installed and that you should reboot your computer to install it. You will see this image:

mbarwm.png

3. If you receive this message, please click on the Yes button and Malwarebytes Anti-Rootkit will now restart your computer. Once the computer is rebooted and you login, MBAR will automatically start and you will now be at the start screen. (If no Rootkit warning you will go from step 4 to 6.)

4. The following image opens, select Next.

Image2.png

5. The following image opens, select Update

Image3.png

6. When the update completes select Next.

Image4.png

7. In the following window ensure "Targets" are ticked. Then select "Scan"

Image5.png

8. If an infection/s are found ensure "Create Restore Point" is checked, then select the "Cleanup Button" to remove threats. Or if you are sure any entries should not be kept, just untick them.

MBAntiRKcleanA.png

9. The Clean up procedure will be Scheduled for process.

Capture.png

10. When scheduling is complete the following image will appear,

Capture2.png

11. Select the Yes tab, the system should re-boot to complete the cleaning process.

12. Let me know how your system now responds. Copy and paste the two following logs from the mbar folder:

System - log

Mbar - log Date and time of scan will also be shown, (copy/paste the most recent by date/time)

Image10.png

Thanks,

Kevin

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