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Google redirect via firefox browser


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Hello there, I have tried to fix a google redirect with Norton 360, MalwareBytes, TrendMicro scan, Spybot S&D, have checked the registery and hosts file.. I have affixed a Hijackthis log because I cannot, for the life of me, fix this issue.

Please advise, thank you!

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 6:10:39 PM, on 11/20/2012

Platform: Windows 7 SP1 (WinNT 6.00.3505)

MSIE: Internet Explorer v8.00 (8.00.7601.17514)

Boot mode: Normal

Running processes:

C:\Program Files (x86)\Norton 360\Engine\6.4.0.9\ccSvcHst.exe

C:\Program Files (x86)\EgisTec MyWinLocker\x86\mwlDaemon.exe

C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVH.EXE

C:\Users\Tanya\AppData\Local\Microsoft\SkyDrive\SkyDrive.exe

C:\Users\Tanya\AppData\Roaming\Dropbox\bin\Dropbox.exe

C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe

C:\Program Files (x86)\Evernote\Evernote\EvernoteClipper.exe

C:\Program Files (x86)\EgisTec IPS\PmmUpdate.exe

C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\BackupManagerTray.exe

C:\Program Files (x86)\Launch Manager\LManager.exe

C:\Program Files (x86)\iTunes\iTunesHelper.exe

C:\Program Files (x86)\Launch Manager\LMworker.exe

C:\Program Files (x86)\EgisTec IPS\EgisUpdate.exe

C:\Program Files (x86)\Mozilla Firefox\firefox.exe

Q:\140062.enu\Office14\MSOSYNC.EXE

Q:\140062.enu\Office14\ONENOTEM.EXE

C:\Program Files (x86)\Common Files\microsoft shared\virtualization handler\OfficeVirt.exe

C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesCommonX86\Microsoft Shared\Office15\CsiSyncClient.EXE

C:\Program Files (x86)\McAfee Security Scan\2.1.121\SSScheduler.exe

C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXE

C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe

C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_5_502_110.exe

C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_5_502_110.exe

C:\Users\Tanya\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&m=aspire_5741&r=273608106905l04g4z1i5t4592n718

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&m=aspire_5741&r=273608106905l04g4z1i5t4592n718

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&m=aspire_5741&r=273608106905l04g4z1i5t4592n718

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&m=aspire_5741&r=273608106905l04g4z1i5t4592n718

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

R3 - URLSearchHook: (no name) - {A3BC75A2-1F87-4686-AA43-5347D756017C} - (no file)

R3 - URLSearchHook: Vuze Remote Toolbar - {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files (x86)\Vuze_Remote\prxtbVuze.dll

R3 - URLSearchHook: (no name) - - (no file)

F2 - REG:system.ini: UserInit=userinit.exe,

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\6.4.0.9\coIEPlg.dll

O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\6.4.0.9\IPS\IPSBHO.DLL

O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll

O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL

O2 - BHO: Vuze Remote - {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files (x86)\Vuze_Remote\prxtbVuze.dll

O2 - BHO: Microsoft SPFS Browser Helper - {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\Program Files\Microsoft Office 15\root\Office15\GROOVEEX.DLL

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll

O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)

O3 - Toolbar: Vuze Remote Toolbar - {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files (x86)\Vuze_Remote\prxtbVuze.dll

O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\6.4.0.9\coIEPlg.dll

O4 - HKLM\..\Run: [iAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe

O4 - HKLM\..\Run: [suiteTray] "C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe"

O4 - HKLM\..\Run: [EgisUpdate] "C:\Program Files (x86)\EgisTec IPS\EgisUpdate.exe" -d

O4 - HKLM\..\Run: [EgisTecPMMUpdate] "C:\Program Files (x86)\EgisTec IPS\PmmUpdate.exe"

O4 - HKLM\..\Run: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" UNATTENDED

O4 - HKLM\..\Run: [backupManagerTray] "C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\BackupManagerTray.exe" -h -k

O4 - HKLM\..\Run: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe

O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe

O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"

O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

O4 - HKCU\..\Run: [OfficeSyncProcess] "C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVH.EXE" /quietlaunch "MSOSYNC 9014006204090000"

O4 - HKCU\..\Run: [Weather] C:\Program Files (x86)\AWS\WeatherBug\Weather.exe 1

O4 - HKCU\..\Run: [MobileDocuments] C:\Program Files (x86)\Common Files\Apple\Internet Services\ubd.exe

O4 - HKCU\..\Run: [skyDrive] "C:\Users\Tanya\AppData\Local\Microsoft\SkyDrive\SkyDrive.exe" /background

O4 - HKCU\..\RunOnce: [uninstall C:\Users\Tanya\AppData\Local\Microsoft\SkyDrive\16.4.6013.0910_1\amd64] C:\Windows\system32\cmd.exe /q /c rmdir /s /q "C:\Users\Tanya\AppData\Local\Microsoft\SkyDrive\16.4.6013.0910_1\amd64"

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')

O4 - Startup: Dropbox.lnk = Tanya\AppData\Roaming\Dropbox\bin\Dropbox.exe

O4 - Startup: EvernoteClipper.lnk = C:\Program Files (x86)\Evernote\Evernote\EvernoteClipper.exe

O4 - Startup: OneNote 2010 Screen Clipper and Launcher.lnk = C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVH.EXE

O4 - Global Startup: McAfee Security Scan Plus.lnk = ?

O8 - Extra context menu item: Add to Evernote 4.0 - res://C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204

O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE/3000

O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_43C348BC2E93EB2B.dll/cmsidewiki.html

O8 - Extra context menu item: Se&nd to OneNote - res://C:\Program Files\Microsoft Office 15\Root\Office15\ONBttnIE.dll/105

O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll

O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

O9 - Extra button: @C:\Program Files (x86)\Evernote\Evernote\Resource.dll,-101 - {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204 (file missing)

O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Evernote\Evernote\Resource.dll,-101 - {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204 (file missing)

O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll

O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll

O16 - DPF: {C345E174-3E87-4F41-A01C-B066A90A49B4} (WRC Class) - http://trial.trymicrosoftoffice.com/trialoaa/buymsoffice_assets/framework/microsoft/wrc32.ocx

O17 - HKLM\System\CCS\Services\Tcpip\..\{BE4F799E-D4F4-4B5B-9E31-0EFD654F9858}: NameServer = 208.67.222.222,208.67.220.220

O18 - Protocol: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\Office15\MSOSB.DLL

O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL

O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Dritek WMI Service (DsiWMIService) - Dritek System Inc. - C:\Program Files (x86)\Launch Manager\dsiwmis.exe

O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)

O23 - Service: Acer ePower Service (ePowerSvc) - Acer Incorporated - C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe

O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)

O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\Acer Games\Acer Game Console\GameConsoleService.exe

O23 - Service: GREGService - Acer Incorporated - C:\Program Files (x86)\Acer\Registration\GREGsvc.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: Intel® Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\LogiShrd\Bluetooth\lbtserv.exe

O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe

O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files (x86)\McAfee Security Scan\2.1.121\McCHSvc.exe

O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe

O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)

O23 - Service: MyWinLocker Service (MWLService) - Egis Technology Inc. - C:\Program Files (x86)\EgisTec MyWinLocker\x86\MWLService.exe

O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files (x86)\Norton 360\Engine\6.4.0.9\ccSvcHst.exe

O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: NTI IScheduleSvc - NewTech Infosystems, Inc. - C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\IScheduleSvc.exe

O23 - Service: NTI Backup Now 5 Backup Service (NTIBackupSvc) - NewTech InfoSystems, Inc. - C:\Program Files (x86)\NewTech Infosystems\NTI Backup Now 5\BackupSvc.exe

O23 - Service: NTI Backup Now 5 Scheduler Service (NTISchedulerSvc) - NewTech Infosystems, Inc. - C:\Program Files (x86)\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe

O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)

O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)

O23 - Service: Print Spooler (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)

O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)

O23 - Service: TurboBoost - Intel® Corporation - C:\Program Files\Intel\TurboBoost\TurboBoost.exe

O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)

O23 - Service: Intel® Management & Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe

O23 - Service: Updater Service - Acer Group - C:\Program Files\Acer\Acer Updater\UpdaterService.exe

O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)

O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)

O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)

O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)

O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)

O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--

End of file - 16803 bytes

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Welcome to the forum, please start at the link below:

http://forums.malwar...?showtopic=9573

Post back the 2 logs here.....DDS.txt and Attach.txt

<====><====><====><====><====><====><====><====>

Next.......

Please remove any usb or external drives from the computer before you run this scan!

Quit all running programs.

Please download and run RogueKiller to your desktop.

For Windows XP, double-click to start.

For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

MrC

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 48 hours, please send me a PM)

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DDS

DDS (Ver_2012-11-20.01) - NTFS_AMD64

Internet Explorer: 8.0.7601.17514 BrowserJavaVersion: 10.9.2

Run by Tanya at 15:09:35 on 2012-11-21

Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3767.1436 [GMT -5:00]

.

AV: Norton 360 Premier Edition *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: Norton 360 Premier Edition *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}

FW: Norton 360 Premier Edition *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}

.

============== Running Processes ===============

.

C:\Windows\system32\lsm.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\system32\WLANExt.exe

C:\Windows\System32\spoolsv.exe

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files (x86)\Launch Manager\dsiwmis.exe

C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Program Files (x86)\Acer\Registration\GREGsvc.exe

C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe

C:\Program Files (x86)\Norton 360\Engine\6.4.0.9\ccSvcHst.exe

C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\IScheduleSvc.exe

C:\Program Files (x86)\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe

C:\Program Files\Microsoft Office 15\ClientX64\integratedoffice.exe

C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe

C:\Program Files\Acer\Acer Updater\UpdaterService.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe

C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE

C:\Windows\system32\SearchIndexer.exe

C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe

C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Windows\system32\taskhost.exe

C:\Program Files (x86)\Norton 360\Engine\6.4.0.9\ccSvcHst.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe

C:\Program Files (x86)\EgisTec MyWinLocker\x86\mwlDaemon.exe

C:\Windows\System32\igfxtray.exe

C:\Windows\System32\hkcmd.exe

C:\Windows\System32\igfxpers.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\Acer\Acer ePower Management\ePowerTray.exe

C:\Program Files\Logitech\SetPointP\SetPoint.exe

C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVH.EXE

C:\Users\Tanya\AppData\Local\Microsoft\SkyDrive\SkyDrive.exe

C:\Windows\system32\wbem\unsecapp.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Program Files\Synaptics\SynTP\SynTPHelper.exe

C:\Program Files\Acer\Acer ePower Management\ePowerEvent.exe

C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe

C:\Program Files (x86)\Evernote\Evernote\EvernoteClipper.exe

C:\Program Files (x86)\EgisTec IPS\PmmUpdate.exe

C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\BackupManagerTray.exe

C:\Program Files (x86)\Launch Manager\LManager.exe

C:\Windows\System32\svchost.exe -k LocalServicePeerNet

C:\Program Files (x86)\iTunes\iTunesHelper.exe

C:\Program Files (x86)\Launch Manager\MMDx64Fx.exe

C:\Program Files (x86)\Launch Manager\LMworker.exe

C:\Program Files\Common Files\LogiShrd\KHAL3\KHALMNPR.EXE

C:\Program Files (x86)\EgisTec IPS\EgisUpdate.exe

C:\Program Files\iPod\bin\iPodService.exe

Q:\140062.enu\Office14\MSOSYNC.EXE

Q:\140062.enu\Office14\ONENOTEM.EXE

C:\Program Files (x86)\Common Files\microsoft shared\virtualization handler\OfficeVirt.exe

C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesCommonX86\Microsoft Shared\Office15\CsiSyncClient.EXE

C:\Windows\system32\taskhost.exe

C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXE

C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE

C:\Windows\splwow64.exe

C:\Program Files (x86)\CyberLink\PowerDVD9\PDVD9Serv.exe

C:\Program Files (x86)\Mozilla Firefox\firefox.exe

C:\Program Files (x86)\Common Files\Apple\Apple Application Support\distnoted.exe

C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\SyncServer.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Windows\System32\cscript.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&m=aspire_5741&r=273608106905l04g4z1i5t4592n718

uDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&m=aspire_5741&r=273608106905l04g4z1i5t4592n718

mStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&m=aspire_5741&r=273608106905l04g4z1i5t4592n718

mDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&m=aspire_5741&r=273608106905l04g4z1i5t4592n718

uURLSearchHooks: {A3BC75A2-1F87-4686-AA43-5347D756017C} - <orphaned>

uURLSearchHooks: Vuze Remote Toolbar: {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files (x86)\Vuze_Remote\prxtbVuze.dll

uURLSearchHooks: <No Name>: - LocalServer32 - <no file>

mURLSearchHooks: Vuze Remote Toolbar: {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files (x86)\Vuze_Remote\prxtbVuze.dll

mWinlogon: Userinit = userinit.exe,

BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\6.4.0.9\coieplg.dll

BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\6.4.0.9\ips\ipsbho.dll

BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll

BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL

BHO: Vuze Remote Toolbar: {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files (x86)\Vuze_Remote\prxtbVuze.dll

BHO: Microsoft SPFS Browser Helper: {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\Program Files\Microsoft Office 15\root\office15\grooveex.dll

BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll

TB: Vuze Remote Toolbar: {BA14329E-9550-4989-B3F2-9732E92D17CC} - C:\Program Files (x86)\Vuze_Remote\prxtbVuze.dll

TB: Vuze Remote Toolbar: {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files (x86)\Vuze_Remote\prxtbVuze.dll

TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\6.4.0.9\coieplg.dll

uRun: [OfficeSyncProcess] "C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVH.EXE" /quietlaunch "MSOSYNC 9014006204090000"

uRun: [Weather] C:\Program Files (x86)\AWS\WeatherBug\Weather.exe 1

uRun: [MobileDocuments] C:\Program Files (x86)\Common Files\Apple\Internet Services\ubd.exe

uRun: [skyDrive] "C:\Users\Tanya\AppData\Local\Microsoft\SkyDrive\SkyDrive.exe" /background

uRunOnce: [uninstall C:\Users\Tanya\AppData\Local\Microsoft\SkyDrive\16.4.6013.0910_1\amd64] C:\Windows\System32\cmd.exe /q /c rmdir /s /q "C:\Users\Tanya\AppData\Local\Microsoft\SkyDrive\16.4.6013.0910_1\amd64"

mRun: [iAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe

mRun: [suiteTray] "C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe"

mRun: [EgisUpdate] "C:\Program Files (x86)\EgisTec IPS\EgisUpdate.exe" -d

mRun: [EgisTecPMMUpdate] "C:\Program Files (x86)\EgisTec IPS\PmmUpdate.exe"

mRun: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" UNATTENDED

mRun: [backupManagerTray] "C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\BackupManagerTray.exe" -h -k

mRun: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe

mRun: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe

mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"

mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"

mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime

mRun: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

StartupFolder: C:\Users\Tanya\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\Tanya\AppData\Roaming\Dropbox\bin\Dropbox.exe

StartupFolder: C:\Users\Tanya\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\EVERNO~1.LNK - C:\Program Files (x86)\Evernote\Evernote\EvernoteClipper.exe

StartupFolder: C:\Users\Tanya\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ONENOT~1.LNK - C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVH.EXE

mPolicies-Explorer: NoActiveDesktop = dword:1

mPolicies-Explorer: NoActiveDesktopChanges = dword:1

mPolicies-System: ConsentPromptBehaviorAdmin = dword:5

mPolicies-System: ConsentPromptBehaviorUser = dword:3

mPolicies-System: EnableUIADesktopToggle = dword:0

IE: Add to Evernote 4.0 - C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204

IE: Add to Google Photos Screensa&ver - C:\Windows\System32\GPhotos.scr/200

IE: E&xport to Microsoft Excel - C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE/3000

IE: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_43C348BC2E93EB2B.dll/cmsidewiki.html

IE: Se&nd to OneNote - C:\Program Files\Microsoft Office 15\Root\Office15\ONBttnIE.dll/105

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll

IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

IE: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204

.

INFO: HKCU has more than 50 listed domains.

If you wish to scan all of them, select the 'Force scan all domains' option.

.

.

INFO: HKLM has more than 50 listed domains.

If you wish to scan all of them, select the 'Force scan all domains' option.

.

DPF: {C345E174-3E87-4F41-A01C-B066A90A49B4} - hxxp://trial.trymicrosoftoffice.com/trialoaa/buymsoffice_assets/framework/microsoft/wrc32.ocx

TCP: NameServer = 75.75.75.75 75.75.76.76 192.168.1.1

TCP: Interfaces\{35C6CC6C-8F4E-4E1A-BC14-57D46E7F8C3E} : DHCPNameServer = 192.168.2.1

TCP: Interfaces\{BE4F799E-D4F4-4B5B-9E31-0EFD654F9858} : NameServer = 208.67.222.222,208.67.220.220

TCP: Interfaces\{BE4F799E-D4F4-4B5B-9E31-0EFD654F9858} : DHCPNameServer = 75.75.75.75 75.75.76.76 192.168.1.1

TCP: Interfaces\{BE4F799E-D4F4-4B5B-9E31-0EFD654F9858}\75962756C6563735 : DHCPNameServer = 192.168.1.1

TCP: Interfaces\{BE4F799E-D4F4-4B5B-9E31-0EFD654F9858}\B43555 : DHCPNameServer = 130.218.123.30 130.218.102.48

TCP: Interfaces\{BE4F799E-D4F4-4B5B-9E31-0EFD654F9858}\C696E6B6379737 : DHCPNameServer = 75.75.75.75 75.75.76.76

TCP: Interfaces\{BE4F799E-D4F4-4B5B-9E31-0EFD654F9858}\E6F6470297F6572702E6564777F627B6 : DHCPNameServer = 192.168.2.1

Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL

Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\office15\msosb.dll

Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

SSODL: WebCheck - <orphaned>

x64-mStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&m=aspire_5741&r=273608106905l04g4z1i5t4592n718

x64-mDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&m=aspire_5741&r=273608106905l04g4z1i5t4592n718

x64-BHO: Lync Browser Helper: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\OCHelper.dll

x64-BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll

x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL

x64-BHO: Microsoft SPFS Browser Helper: {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\GROOVEEX.DLL

x64-BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll

x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s

x64-Run: [mwlDaemon] C:\Program Files (x86)\EgisTec MyWinLocker\x86\mwlDaemon.exe

x64-Run: [igfxTray] C:\Windows\System32\igfxtray.exe

x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe

x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe

x64-Run: [synTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe

x64-Run: [Acer ePower Management] C:\Program Files\Acer\Acer ePower Management\ePowerTray.exe

x64-Run: [EvtMgr6] C:\Program Files\Logitech\SetPointP\SetPoint.exe /launchGaming

x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll

x64-IE: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\OCHelper.dll

x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

.

INFO: x64-HKLM has more than 50 listed domains.

If you wish to scan all of them, select the 'Force scan all domains' option.

.

x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL

x64-Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - <orphaned>

x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>

x64-Notify: igfxcui - igfxdev.dll

x64-Notify: LBTWlgn - c:\program files\common files\logishrd\bluetooth\LBTWlgn.dll

x64-SSODL: WebCheck - <orphaned>

Hosts: 127.0.0.1 www.spywareinfo.com

.

================= FIREFOX ===================

.

FF - ProfilePath - C:\Users\Tanya\AppData\Roaming\Mozilla\Firefox\Profiles\owrwh8rm.default\

FF - prefs.js: browser.startup.homepage - hxxp://my.yahoo.com/

FF - prefs.js: keyword.URL - hxxp://search.avg.com/route/?d=4cd711cb&v=6.011.025.001&i=23&tp=ab&iy=&ychte=us&lng=en-US&q=

FF - prefs.js: network.proxy.type - 0

FF - component: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\coFFPlgn\components\coFFPlgn.dll

FF - component: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\IPSFFPlgn\components\IPSFFPl.dll

FF - component: C:\Users\Tanya\AppData\Roaming\Mozilla\Firefox\Profiles\owrwh8rm.default\extensions\{ba14329e-9550-4989-b3f2-9732e92d17cc}\components\RadioWMPCoreGecko19.dll

FF - component: C:\Users\Tanya\AppData\Roaming\Mozilla\Firefox\Profiles\owrwh8rm.default\extensions\engine@conduit.com\components\RadioWMPCoreGecko19.dll

FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL

FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL

FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll

FF - plugin: C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AIR\nppdf32.dll

FF - plugin: C:\Program Files (x86)\Google\Picasa3\npPicasa3.dll

FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll

FF - plugin: C:\Program Files (x86)\Java\jre6\bin\plugin2\npdeployJava1.dll

FF - plugin: C:\Program Files (x86)\Java\jre7\bin\dtplugin\npdeployJava1.dll

FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll

FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.10411.0\npctrlui.dll

FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll

FF - plugin: C:\Program Files\Microsoft Office 15\root\Office15\npspwrap.dll

FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_5_502_110.dll

FF - ExtSQL: 2012-10-01 11:09; {E0B8C461-F8FB-49b4-8373-FE32E9252800}; C:\Users\Tanya\AppData\Roaming\Mozilla\Firefox\Profiles\owrwh8rm.default\extensions\{E0B8C461-F8FB-49b4-8373-FE32E9252800}

FF - ExtSQL: 2012-11-06 17:15; zotero@chnm.gmu.edu; C:\Users\Tanya\AppData\Roaming\Mozilla\Firefox\Profiles\owrwh8rm.default\extensions\zotero@chnm.gmu.edu

FF - ExtSQL: 2012-11-06 17:15; zoteroWinWordIntegration@zotero.org; C:\Users\Tanya\AppData\Roaming\Mozilla\Firefox\Profiles\owrwh8rm.default\extensions\zoteroWinWordIntegration@zotero.org

.

============= SERVICES / DRIVERS ===============

.

R0 SymDS;Symantec Data Store;C:\Windows\System32\drivers\N360x64\0604000.009\symds64.sys [2012-10-2 451192]

R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\N360x64\0604000.009\symefa64.sys [2012-10-2 1129120]

R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.0.1.2\Definitions\BASHDefs\20121106.001\BHDrvx64.sys [2012-10-23 1384608]

R1 ccSet_N360;Norton 360 Settings Manager;C:\Windows\System32\drivers\N360x64\0604000.009\ccsetx64.sys [2012-10-2 167072]

R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.0.1.2\Definitions\IPSDefs\20121120.001\IDSviA64.sys [2012-11-20 513184]

R1 mwlPSDFilter;mwlPSDFilter;C:\Windows\System32\drivers\mwlPSDFilter.sys [2009-6-2 22576]

R1 mwlPSDNServ;mwlPSDNServ;C:\Windows\System32\drivers\mwlPSDNserv.sys [2009-6-2 20016]

R1 mwlPSDVDisk;mwlPSDVDisk;C:\Windows\System32\drivers\mwlPSDVDisk.sys [2009-6-2 60464]

R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\N360x64\0604000.009\ironx64.sys [2012-10-2 190072]

R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\N360x64\0604000.009\symnets.sys [2012-10-2 405624]

R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2012-1-4 822624]

R2 DsiWMIService;Dritek WMI Service;C:\Program Files (x86)\Launch Manager\dsiwmis.exe [2010-4-23 312400]

R2 ePowerSvc;Acer ePower Service;C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe [2010-5-11 866336]

R2 GREGService;GREGService;C:\Program Files (x86)\Acer\Registration\GREGsvc.exe [2010-1-8 23584]

R2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2010-4-23 13336]

R2 N360;Norton 360;C:\Program Files (x86)\Norton 360\Engine\6.4.0.9\ccsvchst.exe [2012-10-2 138272]

R2 NTI IScheduleSvc;NTI IScheduleSvc;C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\IScheduleSvc.exe [2010-3-8 250368]

R2 NTISchedulerSvc;NTI Backup Now 5 Scheduler Service;C:\Program Files (x86)\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe [2009-11-5 144640]

R2 OfficeSvc;Microsoft Office Service;C:\Program Files\Microsoft Office 15\ClientX64\integratedoffice.exe [2012-10-13 1494144]

R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2011-10-1 508776]

R2 TurboB;Turbo Boost UI Monitor driver;C:\Windows\System32\drivers\TurboB.sys [2009-11-2 13784]

R2 UNS;Intel® Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2010-4-23 2320920]

R2 Updater Service;Updater Service;C:\Program Files\Acer\Acer Updater\UpdaterService.exe [2010-4-23 243232]

R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2012-8-9 138912]

R3 HECIx64;Intel® Management Engine Interface;C:\Windows\System32\drivers\HECIx64.sys [2010-4-23 56344]

R3 Impcd;Impcd;C:\Windows\System32\drivers\Impcd.sys [2010-4-23 158720]

R3 IntcDAud;Intel® Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2010-4-23 271872]

R3 k57nd60a;Broadcom NetLink Gigabit Ethernet - NDIS 6.0;C:\Windows\System32\drivers\k57nd60a.sys [2010-3-21 321064]

R3 Sftfs;Sftfs;C:\Windows\System32\drivers\Sftfslh.sys [2011-10-1 764264]

R3 Sftplay;Sftplay;C:\Windows\System32\drivers\Sftplaylh.sys [2011-10-1 268648]

R3 Sftredir;Sftredir;C:\Windows\System32\drivers\Sftredirlh.sys [2011-10-1 25960]

R3 Sftvol;Sftvol;C:\Windows\System32\drivers\Sftvollh.sys [2011-10-1 22376]

R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2011-10-1 219496]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]

S3 MWLService;MyWinLocker Service;C:\Program Files (x86)\EgisTec MyWinLocker\x86\MWLService.exe [2010-4-17 305520]

S3 nosGetPlusHelper;getPlus® Helper 3004;C:\Windows\System32\svchost.exe -k nosGetPlusHelper [2009-7-13 27136]

S3 NTIBackupSvc;NTI Backup Now 5 Backup Service;C:\Program Files (x86)\NewTech Infosystems\NTI Backup Now 5\BackupSvc.exe [2009-11-5 50432]

S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2010-4-23 239136]

S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2011-7-2 59392]

S3 TurboBoost;TurboBoost;C:\Program Files\Intel\TurboBoost\TurboBoost.exe [2009-11-2 126352]

S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-7-9 52736]

S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-8-30 1255736]

.

=============== Created Last 30 ================

.

2012-11-20 03:43:03 95208 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll

2012-11-18 20:01:26 -------- d-----w- C:\ProgramData\Spybot - Search & Destroy

2012-11-18 20:01:26 -------- d-----w- C:\Program Files (x86)\Spybot - Search & Destroy

2012-11-18 19:42:24 -------- d-----w- C:\Windows\pss

2012-11-18 13:43:32 2560 ----a-w- C:\Windows\System32\drivers\en-US\wdf01000.sys.mui

2012-11-18 13:43:31 9728 ----a-w- C:\Windows\System32\Wdfres.dll

2012-11-18 13:43:31 785512 ----a-w- C:\Windows\System32\drivers\Wdf01000.sys

2012-11-18 13:43:31 54376 ----a-w- C:\Windows\System32\drivers\WdfLdr.sys

2012-11-18 13:32:32 87040 ----a-w- C:\Windows\System32\drivers\WUDFPf.sys

2012-11-18 13:32:32 198656 ----a-w- C:\Windows\System32\drivers\WUDFRd.sys

2012-11-18 13:32:30 84992 ----a-w- C:\Windows\System32\WUDFSvc.dll

2012-11-18 13:32:30 194048 ----a-w- C:\Windows\System32\WUDFPlatform.dll

2012-11-18 13:32:29 744448 ----a-w- C:\Windows\System32\WUDFx.dll

2012-11-18 13:32:29 45056 ----a-w- C:\Windows\System32\WUDFCoinstaller.dll

2012-11-18 13:32:29 229888 ----a-w- C:\Windows\System32\WUDFHost.exe

2012-11-17 18:31:36 55296 ----a-w- C:\Windows\System32\dhcpcsvc6.dll

2012-10-26 21:24:34 96224 ----a-w- C:\Program Files (x86)\Mozilla Firefox\webapprt-stub.exe

2012-10-25 08:12:26 94208 ----a-w- C:\Windows\SysWow64\QuickTimeVR.qtx

2012-10-25 08:12:26 69632 ----a-w- C:\Windows\SysWow64\QuickTime.qts

.

==================== Find3M ====================

.

2012-11-20 03:42:41 746984 ----a-w- C:\Windows\SysWow64\deployJava1.dll

2012-11-08 19:44:26 73656 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl

2012-11-08 19:44:26 697272 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe

2012-10-18 18:25:58 3149824 ----a-w- C:\Windows\System32\win32k.sys

2012-10-09 18:17:13 226816 ----a-w- C:\Windows\System32\dhcpcore6.dll

2012-10-09 17:40:31 44032 ----a-w- C:\Windows\SysWow64\dhcpcsvc6.dll

2012-10-09 17:40:31 193536 ----a-w- C:\Windows\SysWow64\dhcpcore6.dll

2012-10-03 17:56:54 1914248 ----a-w- C:\Windows\System32\drivers\tcpip.sys

2012-10-03 17:44:21 70656 ----a-w- C:\Windows\System32\nlaapi.dll

2012-10-03 17:44:21 303104 ----a-w- C:\Windows\System32\nlasvc.dll

2012-10-03 17:44:17 246272 ----a-w- C:\Windows\System32\netcorehc.dll

2012-10-03 17:44:17 18944 ----a-w- C:\Windows\System32\netevent.dll

2012-10-03 17:44:16 216576 ----a-w- C:\Windows\System32\ncsi.dll

2012-10-03 17:42:16 569344 ----a-w- C:\Windows\System32\iphlpsvc.dll

2012-10-03 16:42:24 18944 ----a-w- C:\Windows\SysWow64\netevent.dll

2012-10-03 16:42:24 175104 ----a-w- C:\Windows\SysWow64\netcorehc.dll

2012-10-03 16:42:23 156672 ----a-w- C:\Windows\SysWow64\ncsi.dll

2012-10-03 16:07:26 45568 ----a-w- C:\Windows\System32\drivers\tcpipreg.sys

2012-09-25 22:47:43 78336 ----a-w- C:\Windows\SysWow64\synceng.dll

2012-09-25 22:46:17 95744 ----a-w- C:\Windows\System32\synceng.dll

2012-09-14 19:19:29 2048 ----a-w- C:\Windows\System32\tzres.dll

2012-09-14 18:28:53 2048 ----a-w- C:\Windows\SysWow64\tzres.dll

2012-09-09 23:56:51 916456 ----a-w- C:\Windows\System32\deployJava1.dll

2012-09-09 23:56:51 108008 ----a-w- C:\Windows\System32\WindowsAccessBridge-64.dll

2012-09-09 23:56:51 1034216 ----a-w- C:\Windows\System32\npDeployJava1.dll

2012-09-07 21:04:46 25928 ----a-w- C:\Windows\System32\drivers\mbam.sys

2012-08-31 18:19:35 1659760 ----a-w- C:\Windows\System32\drivers\ntfs.sys

2012-08-30 18:03:45 5559664 ----a-w- C:\Windows\System32\ntoskrnl.exe

2012-08-30 17:12:02 3968880 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe

2012-08-30 17:12:02 3914096 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe

2012-08-24 18:05:07 220160 ----a-w- C:\Windows\System32\wintrust.dll

2012-08-24 18:05:06 1188864 ----a-w- C:\Windows\System32\wininet.dll

2012-08-24 16:57:48 981504 ----a-w- C:\Windows\SysWow64\wininet.dll

2012-08-24 16:57:48 172544 ----a-w- C:\Windows\SysWow64\wintrust.dll

2012-08-24 15:59:30 1638912 ----a-w- C:\Windows\System32\mshtml.tlb

2012-08-24 15:20:39 1638912 ----a-w- C:\Windows\SysWow64\mshtml.tlb

.

============= FINISH: 15:13:00.46 ===============

Attach

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft Windows 7 Home Premium

Boot Device: \Device\HarddiskVolume2

Install Date: 8/29/2010 4:19:13 AM

System Uptime: 11/21/2012 12:34:12 AM (15 hours ago)

.

Motherboard: Acer | | Aspire 5741

Processor: Intel® Core i5 CPU M 450 @ 2.40GHz | CPU | 1176/1066mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 452 GiB total, 99.596 GiB free.

D: is CDROM ()

.

==== Disabled Device Manager Items =============

.

==== System Restore Points ===================

.

RP268: 11/11/2012 4:55:57 PM - Scheduled Checkpoint

RP269: 11/18/2012 8:29:25 AM - Windows Update

RP270: 11/19/2012 10:39:39 PM - Installed RuneScape Launcher 1.2.2

RP271: 11/19/2012 10:42:23 PM - Installed Java 7 Update 9

.

==== Installed Programs ======================

.

Acer Backup Manager

Acer Crystal Eye webcam

Acer ePower Management

Acer eRecovery Management

Acer Game Console

Acer Games

Acer Registration

Acer ScreenSaver

Acer Updater

Acrobat.com

Adobe AIR

Adobe Digital Editions

Adobe Download Manager

Adobe Flash Player 11 ActiveX

Adobe Flash Player 11 Plugin

Adobe Reader X (10.1.4)

aioprnt

aioscnnr

Amazon Kindle

Amazon Send to Kindle

Apple Application Support

Apple Mobile Device Support

Apple Software Update

Backup Manager Basic

Bejeweled

Bejeweled 2 Deluxe

Blackhawk Striker 2

Bob the Builder Can-Do-Zoo

Bonjour

Broadcom Gigabit NetLink Controller

Build-a-lot 2

Cisco Connect

Compatibility Pack for the 2007 Office system

CyberLink PowerDVD 9

D3DX10

Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition

Dropbox

eReg

Escape Rosecliff Island

Evernote v. 4.5.8

Faerie Solitaire

FamilySearch Indexing 3.12.1

FATE - The Traitor Soul

iCloud

Identity Card

Intel® Control Center

Intel® Graphics Media Accelerator Driver

Intel® Management Engine Components

Intel® Rapid Storage Technology

Intel® Turbo Boost Technology Monitor

iTunes

Java 7 Update 7 (64-bit)

Java 7 Update 9

Java Auto Updater

JavaFX 2.1.1

Jewel Quest Solitaire 3

Junk Mail filter update

Launch Manager

Logitech SetPoint 6.15

Malwarebytes Anti-Malware version 1.65.0.1400

Microsoft .NET Framework 4 Client Profile

Microsoft Application Error Reporting

Microsoft Office 2010 Service Pack 1 (SP1)

Microsoft Office 365 Home Premium Preview - en-us

Microsoft Office Access MUI (English) 2010

Microsoft Office Access Setup Metadata MUI (English) 2010

Microsoft Office Click-to-Run 2010

Microsoft Office Excel MUI (English) 2010

Microsoft Office Home and Business 2010 - English

Microsoft Office Office 64-bit Components 2010

Microsoft Office OneNote MUI (English) 2010

Microsoft Office Outlook MUI (English) 2010

Microsoft Office PowerPoint MUI (English) 2010

Microsoft Office PowerPoint Viewer 2007 (English)

Microsoft Office Professional 2010

Microsoft Office Proof (English) 2010

Microsoft Office Proof (French) 2010

Microsoft Office Proof (Spanish) 2010

Microsoft Office Proofing (English) 2010

Microsoft Office Publisher MUI (English) 2010

Microsoft Office Shared 64-bit MUI (English) 2010

Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010

Microsoft Office Shared MUI (English) 2010

Microsoft Office Shared Setup Metadata MUI (English) 2010

Microsoft Office Single Image 2010

Microsoft Office Suite Activation Assistant

Microsoft Office Word MUI (English) 2010

Microsoft Silverlight

Microsoft SkyDrive

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148

Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570

Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Works

MobileMe Control Panel

Monopoly

Mozilla Firefox 16.0.2 (x86 en-US)

Mozilla Maintenance Service

MSVCRT

MSVCRT_amd64

Mystery P.I. - Lost in Los Angeles

MyWinLocker

MyWinLocker Suite

Norton 360

Norton Online Backup

NTI Backup Now 5

NTI Backup Now Standard

NTI Media Maker 8

Office 15 Click-to-Run Extensibility Component

Office 15 Click-to-Run Licensing Component

OverDrive Media Console

Penguins!

Personal Ancestral File 5

Personal Ancestral File Companion 5.4

Picasa 3

Plants vs. Zombies

Polar Bowler

Polar Golfer

PreReq

QuickTime

Realtek High Definition Audio Driver

Realtek USB 2.0 Card Reader

RootsMagic 5.0.3.1

Scrabble Plus

Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)

Security Update for Microsoft Excel 2010 (KB2597126) 32-Bit Edition

Security Update for Microsoft InfoPath 2010 (KB2687417) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2553091)

Security Update for Microsoft Office 2010 (KB2553096)

Security Update for Microsoft Office 2010 (KB2553260) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2589322) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2597986) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition

Security Update for Microsoft PowerPoint 2010 (KB2553185) 32-Bit Edition

Security Update for Microsoft Visio Viewer 2010 (KB2598287) 32-Bit Edition

Security Update for Microsoft Word 2010 (KB2553488) 32-Bit Edition

Shredder

Synaptics Pointing Device Driver

The Price is Right

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217)

Update for Microsoft Office 2010 (KB2494150)

Update for Microsoft Office 2010 (KB2553065)

Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553272) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition

Update for Microsoft Office 2010 (KB2566458)

Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition

Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition

Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition

Update for Microsoft OneNote 2010 (KB2687277) 32-Bit Edition

Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition

Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition

Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition

Virtual Families

Virtual Villagers - A New Home

Visual Studio 2008 x64 Redistributables

Vuze

Vuze Remote Toolbar

Welcome Center

Windows Live Communications Platform

Windows Live Essentials

Windows Live ID Sign-in Assistant

Windows Live Installer

Windows Live Language Selector

Windows Live Mail

Windows Live Messenger

Windows Live MIME IFilter

Windows Live Movie Maker

Windows Live Photo Common

Windows Live Photo Gallery

Windows Live PIMT Platform

Windows Live SOXE

Windows Live SOXE Definitions

Windows Live Sync

Windows Live UX Platform

Windows Live UX Platform Language Pack

Windows Live Writer

Windows Live Writer Resources

WinRAR 4.01 (32-bit)

WinZip 15.5

Yahtzee

Zuma Deluxe

.

==== Event Viewer Messages From Past Week ========

.

11/19/2012 9:32:14 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {C97FCC79-E628-407D-AE68-A06AD6D8B4D1} and APPID {344ED43D-D086-4961-86A6-1106F4ACAD9B} to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.

11/18/2012 8:47:39 AM, Error: Tcpip [4199] - The system detected an address conflict for IP address 192.168.1.122 with the system having network hardware address E8-B7-48-BA-56-6C. Network operations on this system may be disrupted as a result.

11/18/2012 2:25:20 PM, Error: Service Control Manager [7034] - The Client Virtualization Handler service terminated unexpectedly. It has done this 1 time(s).

11/18/2012 2:23:49 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Intel® Rapid Storage Technology service to connect.

11/18/2012 2:23:49 PM, Error: Service Control Manager [7000] - The Intel® Rapid Storage Technology service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

11/14/2012 5:04:53 PM, Error: bowser [8003] - The master browser has received a server announcement from the computer DG-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{BE4F799E-D4F4-4B5B-9E31-0EFD654F9858}. The master browser is stopping or an election is being forced.

11/14/2012 4:19:24 PM, Error: Service Control Manager [7022] - The Windows Update service hung on starting.

.

==== End Of File ===========================

RogueKiller

RogueKiller V8.3.1 [Nov 20 2012] by Tigzy

mail: tigzyRK<at>gmail<dot>com

Feedback: http://www.geekstogo.com/forum/files/file/413-roguekiller/

Website: http://tigzy.geekstogo.com/roguekiller.php

Blog: http://tigzyrk.blogspot.com

Operating System: Windows 7 (6.1.7601 Service Pack 1) 64 bits version

Started in : Normal mode

User : Tanya [Admin rights]

Mode : Scan -- Date : 11/21/2012 15:08:16

¤¤¤ Bad processes : 3 ¤¤¤

[sUSP PATH] dds.com -- C:\Users\Tanya\Desktop\dds.com -> KILLED [TermProc]

[sUSP PATH] PEV.DAT -- C:\Users\Tanya\AppData\Local\Temp\nsn425D.tmp\PEV.DAT -> KILLED [TermProc]

[RESIDUE] Dropbox.exe -- C:\Users\Tanya\AppData\Roaming\Dropbox\bin\Dropbox.exe -> KILLED [TermProc]

¤¤¤ Registry Entries : 7 ¤¤¤

[RUN][sUSP PATH] HKCU\[...]\Run : SkyDrive ("C:\Users\Tanya\AppData\Local\Microsoft\SkyDrive\SkyDrive.exe" /background) -> FOUND

[RUN][sUSP PATH] HKUS\S-1-5-21-1279665567-1158919054-642309598-1001[...]\Run : SkyDrive ("C:\Users\Tanya\AppData\Local\Microsoft\SkyDrive\SkyDrive.exe" /background) -> FOUND

[RUN][sUSP PATH] HKCU\[...]\RunOnce : Uninstall C:\Users\Tanya\AppData\Local\Microsoft\SkyDrive\16.4.6013.0910_1\amd64 (C:\Windows\system32\cmd.exe /q /c rmdir /s /q "C:\Users\Tanya\AppData\Local\Microsoft\SkyDrive\16.4.6013.0910_1\amd64") -> FOUND

[RUN][sUSP PATH] HKUS\S-1-5-21-1279665567-1158919054-642309598-1001[...]\RunOnce : Uninstall C:\Users\Tanya\AppData\Local\Microsoft\SkyDrive\16.4.6013.0910_1\amd64 (C:\Windows\system32\cmd.exe /q /c rmdir /s /q "C:\Users\Tanya\AppData\Local\Microsoft\SkyDrive\16.4.6013.0910_1\amd64") -> FOUND

[sTARTUP][sUSP PATH] Dropbox.lnk @Tanya : C:\Users\Tanya\AppData\Roaming\Dropbox\bin\Dropbox.exe -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED] ¤¤¤

¤¤¤ HOSTS File: ¤¤¤

--> C:\Windows\system32\drivers\etc\hosts

127.0.0.1 www.007guard.com

127.0.0.1 007guard.com

127.0.0.1 008i.com

127.0.0.1 www.008k.com

127.0.0.1 008k.com

127.0.0.1 www.00hq.com

127.0.0.1 00hq.com

127.0.0.1 010402.com

127.0.0.1 www.032439.com

127.0.0.1 032439.com

127.0.0.1 www.0scan.com

127.0.0.1 0scan.com

127.0.0.1 www.1000gratisproben.com

127.0.0.1 1000gratisproben.com

127.0.0.1 1001namen.com

127.0.0.1 www.1001namen.com

127.0.0.1 100888290cs.com

127.0.0.1 www.100888290cs.com

127.0.0.1 www.100sexlinks.com

127.0.0.1 100sexlinks.com

[...]

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: WDC WD5000BEVT-22A0RT0 +++++

--- User ---

[MBR] 93aed65ecf9781df2f584d51e2ccfc78

[bSP] a6d3f7d8ba11dd9db5c6a3a4797a1c62 : Windows 7/8 MBR Code

Partition table:

0 - [XXXXXX] ACER (0x27) [VISIBLE] Offset (sectors): 63 | Size: 14339 Mo

1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 29366820 | Size: 101 Mo

2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 29575665 | Size: 462497 Mo

User = LL1 ... OK!

User = LL2 ... OK!

Finished : << RKreport[1]_S_11212012_02d1508.txt >>

RKreport[1]_S_11212012_02d1508.txt

Thank you for your help!

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Not much showing, lets run some scans.......

Please read the directions carefully so you don't end up deleting something that is good!!

Please note that TDSSKiller can be run in safe mode if needed.

Here's a video that explains how to run it if needed:

Please download the latest version of TDSSKiller from here and save it to your Desktop.

  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
    image000q.png
  • Put a checkmark beside loaded modules.
    2012081514h0118.png
  • A reboot will be needed to apply the changes. Do it.
  • TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
  • Then click on Change parameters in TDSSKiller.
  • Check all boxes then click OK.
    clip.jpg
  • Click the Start Scan button.
    19695967.jpg
  • The scan should take no longer than 2 minutes.
  • If a suspicious object is detected, the default action will be Skip, click on Continue.
    67776163.jpg
    Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
    Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
    62117367.jpg
    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
  • A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here. There may be 3 logs > so post or attach all of them.
  • Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.

Here's a summary of what to do if you would like to print it out:

If a suspicious object is detected, the default action will be Skip, click on Continue

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

~~~~~~~~~~~~~~~~~~~~

You can attach the logs if they're too long:

Bottom right corner of this page.

more-reply-options.jpg

New window that comes up.

choose-files1.jpg

MrC

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We have to run these scans to check for infections, there's a certain approach I take to dealing with this infections. So please bear with me.

~~~~~~~~~~~~~~~~~~~~~~~~~

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingc...to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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