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Slow Computer


ilikepandas
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I read the slow PC page to find out that I do those things almost everyday.

I use CCleaner everyday and also had Defraggler. I don't save history on the internet, nothing at all.

I recently uninstalled some programs/games that took up the most space on my disk. I barly use any memory on my computer in general hoping that it will run faster (and I just got it last year) so it confuses me even further why my computer will sometimes lag.

Also I'm wondering if its maybe part because of my fan because it's always making noise when i have 1 program on (I'm assuming I need to change it?) I used to have a laptop cooler but it broke and am guilty of just using it on surfaces where it will easily heat up.

It's just frustrating when I actually clean my computer everday yet it still lags/close programs because it freezes and it is not a an old laptop.

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  • Root Admin

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the

Malware Removal forum

so a qualified helper can help you fix any malware related problems or infections you may have.
  • Please read and follow the directions here, skipping any steps you are unable to complete.
  • After posting your new post, make sure under options, you select Follow this topic and choose Instantly,
    so that you're alerted when someone has replied to your post.

NOTE: Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.


    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
      Or
    • You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk
here

OPTION 3

If you would like to use our
Malwarebytes Premium Consumer Services
partner, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
Malwarebytes Premium Services
support site.

Please be patient, someone will assist you as soon as possible.

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  • Root Admin

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.


    When done, DDS will open two (2) logs:
  1. DDS.txt
  2. Attach.txt

  • Save both reports to your desktop
  • Please include the following logs in your next reply: DDS.txt and Attach.txt
    You can ignore the note about zipping the Attach.txt file in most cases.

Next

Please download MiniToolBox, save it to your desktop and run it.

http://www.bleepingcomputer.com/download/minitoolbox/dl/65/

Checkmark the following checkboxes:

Flush DNS

Report IE Proxy Settings

Reset IE Proxy Settings

Report FF Proxy Settings

Reset FF Proxy Settings

List content of Hosts

List IP configuration

List Winsock Entries

List last 10 Event Viewer log

List Installed Programs

List Devices

List Users, Partitions and Memory size.

List Minidump Files

Click Go and send back the Result.txt.

A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

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MiniToolBox by Farbar Version: 23-07-2012

Ran by Camila (administrator) on 18-10-2012 at 00:51:07

Microsoft Windows 7 Home Premium Service Pack 1 (X64)

Boot Mode: Network

***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.

No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"network.proxy.type", 0

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

Realtek RTL8188CE 802.11b/g/n WiFi Adapter = Wireless Network Connection (Connected)

Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20) = Local Area Connection (Media disconnected)

Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)

# ----------------------------------

# IPv4 Configuration

# ----------------------------------

pushd interface ipv4

reset

set global icmpredirects=enabled

popd

# End of IPv4 configuration

Windows IP Configuration

Host Name . . . . . . . . . . . . : Camila-HP

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : hsd1.va.comcast.net.

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter

Physical Address. . . . . . . . . : 1C-65-9D-DE-D1-13

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : hsd1.va.comcast.net.

Description . . . . . . . . . . . : Realtek RTL8188CE 802.11b/g/n WiFi Adapter

Physical Address. . . . . . . . . : 1C-65-9D-DE-D1-13

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Link-local IPv6 Address . . . . . : fe80::f012:e7f6:8001:63c8%13(Preferred)

IPv4 Address. . . . . . . . . . . : 10.0.0.4(Preferred)

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Lease Obtained. . . . . . . . . . : Thursday, October 18, 2012 12:00:47 AM

Lease Expires . . . . . . . . . . : Thursday, October 25, 2012 12:47:22 AM

Default Gateway . . . . . . . . . : 10.0.0.1

DHCP Server . . . . . . . . . . . : 10.0.0.1

DHCPv6 IAID . . . . . . . . . . . : 320628125

DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-8A-EB-4E-64-31-50-9F-1B-EA

DNS Servers . . . . . . . . . . . : 75.75.75.75

75.75.76.76

NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)

Physical Address. . . . . . . . . : 64-31-50-9F-1B-EA

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.hsd1.va.comcast.net.:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft ISATAP Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft 6to4 Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Server: cdns01.comcast.net

Address: 75.75.75.75

Name: google.com

Addresses: 2607:f8b0:4006:800::1006

74.125.137.138

74.125.137.101

74.125.137.102

74.125.137.139

74.125.137.100

74.125.137.113

Pinging google.com [74.125.228.98] with 32 bytes of data:

Reply from 74.125.228.98: bytes=32 time=27ms TTL=55

Reply from 74.125.228.98: bytes=32 time=963ms TTL=55

Ping statistics for 74.125.228.98:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 27ms, Maximum = 963ms, Average = 495ms

Server: cdns01.comcast.net

Address: 75.75.75.75

Name: yahoo.com

Addresses: 98.139.183.24

98.138.253.109

72.30.38.140

Pinging yahoo.com [98.139.183.24] with 32 bytes of data:

Reply from 98.139.183.24: bytes=32 time=169ms TTL=49

Reply from 98.139.183.24: bytes=32 time=147ms TTL=51

Ping statistics for 98.139.183.24:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 147ms, Maximum = 169ms, Average = 158ms

Server: cdns01.comcast.net

Address: 75.75.75.75

Name: bleepingcomputer.com

Address: 208.43.87.2

Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:

Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================

Interface List

15...1c 65 9d de d1 13 ......Microsoft Virtual WiFi Miniport Adapter

13...1c 65 9d de d1 13 ......Realtek RTL8188CE 802.11b/g/n WiFi Adapter

11...64 31 50 9f 1b ea ......Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)

1...........................Software Loopback Interface 1

16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter

12...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter

14...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface

===========================================================================

IPv4 Route Table

===========================================================================

Active Routes:

Network Destination Netmask Gateway Interface Metric

0.0.0.0 0.0.0.0 10.0.0.1 10.0.0.4 25

10.0.0.0 255.255.255.0 On-link 10.0.0.4 281

10.0.0.4 255.255.255.255 On-link 10.0.0.4 281

10.0.0.255 255.255.255.255 On-link 10.0.0.4 281

127.0.0.0 255.0.0.0 On-link 127.0.0.1 306

127.0.0.1 255.255.255.255 On-link 127.0.0.1 306

127.255.255.255 255.255.255.255 On-link 127.0.0.1 306

224.0.0.0 240.0.0.0 On-link 127.0.0.1 306

224.0.0.0 240.0.0.0 On-link 10.0.0.4 281

255.255.255.255 255.255.255.255 On-link 127.0.0.1 306

255.255.255.255 255.255.255.255 On-link 10.0.0.4 281

===========================================================================

Persistent Routes:

None

IPv6 Route Table

===========================================================================

Active Routes:

If Metric Network Destination Gateway

1 306 ::1/128 On-link

13 281 fe80::/64 On-link

13 281 fe80::f012:e7f6:8001:63c8/128

On-link

1 306 ff00::/8 On-link

13 281 ff00::/8 On-link

===========================================================================

Persistent Routes:

None

========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)

Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)

Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)

Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)

Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)

Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)

Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)

Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)

Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)

Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)

Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)

Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)

Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)

Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)

Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)

Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)

Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)

Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)

Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)

x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)

x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)

x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)

x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)

x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)

x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)

x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)

x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)

x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:

==================

Error: (10/18/2012 00:46:22 AM) (Source: MsiInstaller) (User: Camila-HP)Camila-HP

Description: Product: Microsoft Office Office 64-bit Components 2010 -- Error 1920. Service 'Office Software Protection Platform' (osppsvc) failed to start. Verify that you have sufficient privileges to start system services.

Error: (10/18/2012 00:45:44 AM) (Source: Application Error) (User: )

Description: Faulting application name: MsiExec.exe, version: 5.0.7601.17514, time stamp: 0x4ce792c4

Faulting module name: MSI4B50.tmp_unloaded, version: 0.0.0.0, time stamp: 0x4d65d7ec

Exception code: 0xc0000005

Fault offset: 0x655f7383

Faulting process id: 0xa4c

Faulting application start time: 0xMsiExec.exe0

Faulting application path: MsiExec.exe1

Faulting module path: MsiExec.exe2

Report Id: MsiExec.exe3

Error: (10/18/2012 00:45:20 AM) (Source: System Restore) (User: )

Description: Failed to create restore point (Process = C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe" -Embedding; Description = Configured Microsoft Office Professional 2010; Error = 0x8007043c).

Error: (10/18/2012 00:38:24 AM) (Source: MsiInstaller) (User: Camila-HP)Camila-HP

Description: Product: Microsoft Office Office 64-bit Components 2010 -- Error 1920. Service 'Office Software Protection Platform' (osppsvc) failed to start. Verify that you have sufficient privileges to start system services.

Error: (10/18/2012 00:37:46 AM) (Source: System Restore) (User: )

Description: Failed to create restore point (Process = C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe" -Embedding; Description = Configured Microsoft Office Professional 2010; Error = 0x8007043c).

Error: (10/18/2012 00:35:10 AM) (Source: System Restore) (User: )

Description: Failed to create restore point (Process = C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe" -Embedding; Description = Configured Microsoft Office Professional 2010; Error = 0x8007043c).

Error: (10/18/2012 00:02:22 AM) (Source: WinMgmt) (User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/17/2012 11:55:14 PM) (Source: Windows Search Service) (User: )

Description: Unable to initialize the filter host process. Terminating.

Details:

This operation returned because the timeout period expired. (HRESULT : 0x800705b4) (0x800705b4)

Error: (10/17/2012 11:43:52 PM) (Source: Windows Search Service) (User: )

Description: Unable to initialize the filter host process. Terminating.

Details:

This operation returned because the timeout period expired. (HRESULT : 0x800705b4) (0x800705b4)

Error: (10/17/2012 11:33:16 PM) (Source: WinMgmt) (User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

System errors:

=============

Error: (10/18/2012 00:01:05 AM) (Source: DCOM) (User: )

Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (10/18/2012 00:01:05 AM) (Source: DCOM) (User: )

Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}

Error: (10/18/2012 00:01:04 AM) (Source: DCOM) (User: )

Description: 1084EventSystem{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (10/18/2012 00:00:59 AM) (Source: DCOM) (User: )

Description: 1084ShellHWDetection{DD522ACC-F821-461A-A407-50B198B896DC}

Error: (10/18/2012 00:00:45 AM) (Source: Service Control Manager) (User: )

Description: The following boot-start or system-start driver(s) failed to load:

aswSnx

aswSP

aswTdi

discache

MpFilter

spldr

Wanarpv6

Error: (10/18/2012 00:00:38 AM) (Source: EventLog) (User: )

Description: The previous system shutdown at 11:59:23 PM on ?10/?17/?2012 was unexpected.

Error: (10/17/2012 11:39:56 PM) (Source: Service Control Manager) (User: )

Description: The Intel® Management and Security Application User Notification Service service failed to start due to the following error:

%%1053

Error: (10/17/2012 11:39:56 PM) (Source: Service Control Manager) (User: )

Description: A timeout was reached (30000 milliseconds) while waiting for the Intel® Management and Security Application User Notification Service service to connect.

Error: (10/17/2012 11:31:58 PM) (Source: Application Popup) (User: )

Description: \??\C:\Windows\TEMP\mc28507.tmp has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

Error: (10/17/2012 00:17:18 PM) (Source: Microsoft Antimalware) (User: )

Description: %Camila-HP60 has encountered an error trying to delete an item from quarantine.

For more information please see the following:

%Camila-HP605

Name: %Camila-HP601

ID: %Camila-HP602

Severity: 4.1.0522.05

Category: 4.1.0522.06

Path: %Camila-HP606

User: Camila-HP\Camila

Error Code: 0x8050800c

Error description: An unexpected problem occurred. Install any available updates, and then try to start the program again. For information on installing updates, see Help and Support.

Signature Version: 4.1.0522.07

Engine Version: 4.1.0522.08

Microsoft Office Sessions:

=========================

Error: (10/18/2012 00:46:22 AM) (Source: MsiInstaller)(User: Camila-HP)Camila-HP

Description: Product: Microsoft Office Office 64-bit Components 2010 -- Error 1920. Service 'Office Software Protection Platform' (osppsvc) failed to start. Verify that you have sufficient privileges to start system services.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (10/18/2012 00:45:44 AM) (Source: Application Error)(User: )

Description: MsiExec.exe5.0.7601.175144ce792c4MSI4B50.tmp_unloaded0.0.0.04d65d7ecc0000005655f7383a4c01cdaceb65629f5aC:\Windows\syswow64\MsiExec.exeMSI4B50.tmpacc6a839-18de-11e2-8efb-6431509f1bea

Error: (10/18/2012 00:45:20 AM) (Source: System Restore)(User: )

Description: C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe" -EmbeddingConfigured Microsoft Office Professional 20100x8007043c

Error: (10/18/2012 00:38:24 AM) (Source: MsiInstaller)(User: Camila-HP)Camila-HP

Description: Product: Microsoft Office Office 64-bit Components 2010 -- Error 1920. Service 'Office Software Protection Platform' (osppsvc) failed to start. Verify that you have sufficient privileges to start system services.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (10/18/2012 00:37:46 AM) (Source: System Restore)(User: )

Description: C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe" -EmbeddingConfigured Microsoft Office Professional 20100x8007043c

Error: (10/18/2012 00:35:10 AM) (Source: System Restore)(User: )

Description: C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe" -EmbeddingConfigured Microsoft Office Professional 20100x8007043c

Error: (10/18/2012 00:02:22 AM) (Source: WinMgmt)(User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/17/2012 11:55:14 PM) (Source: Windows Search Service)(User: )

Description: Details:

This operation returned because the timeout period expired. (HRESULT : 0x800705b4) (0x800705b4)

Error: (10/17/2012 11:43:52 PM) (Source: Windows Search Service)(User: )

Description: Details:

This operation returned because the timeout period expired. (HRESULT : 0x800705b4) (0x800705b4)

Error: (10/17/2012 11:33:16 PM) (Source: WinMgmt)(User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

=========================== Installed Programs ============================

64 Bit HP CIO Components Installer (Version: 8.2.1)

Ad-Aware Antivirus (Version: 10.3.45.3935)

Ad-Aware Security Add-on (Version: 2.2.0.11)

Adobe AIR (Version: 3.0.0.4080)

Adobe Flash Player 11 ActiveX (Version: 11.4.402.287)

Adobe Flash Player 11 Plugin (Version: 11.4.402.287)

Adobe Photoshop Elements 8.0 (Version: 8.0)

Adobe Photoshop.com Inspiration Browser (Version: 3.04)

Adobe Reader X (10.1.1) (Version: 10.1.1)

Adobe Shockwave Player 11.6 (Version: 11.6.1.629)

Apple Application Support (Version: 2.2.2)

Apple Mobile Device Support (Version: 6.0.0.59)

Apple Software Update (Version: 2.1.3.127)

Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.1.42)

Autodesk SketchBookExpress 2011 (Version: 5.00.0000)

avast! Free Antivirus (Version: 7.0.1466.0)

AVG 2013 (Version: 13.0.2591)

Bamboo (Version: 5.2.5-5)

Bamboo Dock (Version: 3.9)

Bamboo Dock (Version: 4.0.0)

Bonjour (Version: 3.0.0.10)

CCleaner (Version: 3.22)

Cisco EAP-FAST Module (Version: 2.2.14)

Cisco LEAP Module (Version: 1.0.19)

Cisco PEAP Module (Version: 1.1.6)

CyberLink YouCam (Version: 3.5.1.3908)

D3DX10 (Version: 15.4.2368.0902)

Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition

Defraggler (Version: 2.10)

Energy Star Digital Logo (Version: 1.0.1)

ESU for Microsoft Windows 7 (Version: 1.0.0)

FYZip 1.00 (Version: 1.00)

Google Chrome (Version: 18.0.1025.152)

HP 3D DriveGuard (Version: 4.1.1.6)

HP Auto (Version: 1.0.12935.3667)

HP Client Services (Version: 1.1.12938.3539)

HP Connection Manager (Version: 4.1.4.1)

HP CoolSense (Version: 2.0.0)

HP Customer Experience Enhancements (Version: 6.0.1.7)

HP Documentation (Version: 1.1.0.0)

HP On Screen Display (Version: 1.1.2)

HP Power Manager (Version: 1.2.3)

HP Quick Launch (Version: 2.3.6)

HP Setup (Version: 8.6.4530.3651)

HP Setup Manager (Version: 1.1.13253.3682)

HP Software Framework (Version: 4.1.8.1)

IDT Audio (Version: 1.0.6330.0)

Intel® Control Center (Version: 1.2.1.1007)

Intel® Management Engine Components (Version: 7.0.0.1144)

Intel® Processor Graphics (Version: 8.15.10.2291)

Intel® Rapid Storage Technology (Version: 10.1.2.1004)

iTunes (Version: 10.7.0.21)

Java Auto Updater (Version: 2.0.6.1)

Java 6 Update 24 (64-bit) (Version: 6.0.240)

Java 6 Update 29 (Version: 6.0.290)

JMicron Flash Media Controller Driver (Version: 1.0.57.2)

Junk Mail filter update (Version: 15.4.3502.0922)

K-Lite Codec Pack 7.0.0 (Standard) (Version: 7.0.0)

Mesh Runtime (Version: 15.4.5722.2)

Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)

Microsoft Application Error Reporting (Version: 12.0.6015.5000)

Microsoft Office 2010 (Version: 14.0.4763.1000)

Microsoft Office 2010 Service Pack 1 (SP1)

Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)

Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)

Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)

Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)

Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)

Microsoft Office Outlook Connector (Version: 14.0.6106.5001)

Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)

Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)

Microsoft Office Professional 2010 (Version: 14.0.6029.1000)

Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)

Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)

Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)

Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)

Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)

Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)

Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)

Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)

Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)

Microsoft Office Single Image 2010 (Version: 14.0.6029.1000)

Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)

Microsoft Outlook Social Connector Provider for Windows Live Messenger 32-bit (Version: 14.0.5120.5000)

Microsoft Security Client (Version: 4.1.0522.0)

Microsoft Security Essentials (Version: 4.1.522.0)

Microsoft Silverlight (Version: 4.1.10329.0)

Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)

Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)

Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)

Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (Version: 10.0.40219)

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)

Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)

Mozilla Firefox 15.0.1 (x86 en-US) (Version: 15.0.1)

Mozilla Maintenance Service (Version: 15.0.1)

MSVCRT (Version: 15.4.2862.0708)

MSVCRT_amd64 (Version: 15.4.2862.0708)

MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)

MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)

ooVoo (Version: 3.0.7008)

Pando Media Booster (Version: 2.6.0.2)

PlayReady PC Runtime x86 (Version: 1.3.0)

QuickTime (Version: 7.72.80.56)

REALTEK Wireless LAN Driver (Version: 1.00.11.0706)

Recovery Manager (Version: 2.0.0)

Skype™ 5.10 (Version: 5.10.116)

swMSM (Version: 12.0.0.1)

Synaptics Pointing Device Driver (Version: 15.2.9.0)

Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)

Update for Microsoft Office 2010 (KB2494150)

Update for Microsoft Office 2010 (KB2553065)

Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553272) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition

Update for Microsoft Office 2010 (KB2566458)

Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition

Update for Microsoft Office 2010 (KB2598289) 32-Bit Edition

Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition

Update for Microsoft OneNote 2010 (KB2589345) 32-Bit Edition

Update for Microsoft Outlook 2010 (KB2553248) 32-Bit Edition

Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition

Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)

VLC media player 2.0.1 (Version: 2.0.1)

WebTablet FB Plugin (Version: 2.0.0.1)

WebTablet IE Plugin (Version: 1.1.0.12)

WebTablet Netscape Plugin (Version: 1.1.0.10)

Windows Live Communications Platform (Version: 15.4.3502.0922)

Windows Live Essentials (Version: 15.4.3502.0922)

Windows Live Essentials (Version: 15.4.3555.0308)

Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)

Windows Live Installer (Version: 15.4.3502.0922)

Windows Live Language Selector (Version: 15.4.3555.0308)

Windows Live Mail (Version: 15.4.3502.0922)

Windows Live Mesh (Version: 15.4.3502.0922)

Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)

Windows Live Messenger (Version: 15.4.3538.0513)

Windows Live MIME IFilter (Version: 15.4.3502.0922)

Windows Live Movie Maker (Version: 15.4.3502.0922)

Windows Live Photo Common (Version: 15.4.3502.0922)

Windows Live Photo Gallery (Version: 15.4.3502.0922)

Windows Live PIMT Platform (Version: 15.4.3508.1109)

Windows Live Remote Client (Version: 15.4.5722.2)

Windows Live Remote Client Resources (Version: 15.4.5722.2)

Windows Live Remote Service (Version: 15.4.5722.2)

Windows Live Remote Service Resources (Version: 15.4.5722.2)

Windows Live SOXE (Version: 15.4.3502.0922)

Windows Live SOXE Definitions (Version: 15.4.3502.0922)

Windows Live UX Platform (Version: 15.4.3502.0922)

Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)

Windows Live Writer (Version: 15.4.3502.0922)

Windows Live Writer Resources (Version: 15.4.3502.0922)

WinRAR 4.20 (64-bit) (Version: 4.20.0)

========================= Devices: ================================

Name: avast! Network Shield Support

Description: avast! Network Shield Support

Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}

Manufacturer:

Service: aswTdi

Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)

Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.

Devices stay in this state if they have been prepared for removal.

After you remove the device, this error disappears.Remove the device, and this error should be resolved.

Name: Security Processor Loader Driver

Description: Security Processor Loader Driver

Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}

Manufacturer:

Service: spldr

Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)

Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.

Devices stay in this state if they have been prepared for removal.

After you remove the device, this error disappears.Remove the device, and this error should be resolved.

========================= Memory info: ===================================

Percentage of memory in use: 16%

Total physical RAM: 6091.86 MB

Available physical RAM: 5116.02 MB

Total Pagefile: 12181.91 MB

Available Pagefile: 11339.89 MB

Total Virtual: 4095.88 MB

Available Virtual: 3979.48 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:449.82 GB) (Free:375.73 GB) NTFS

2 Drive d: (RECOVERY) (Fixed) (Total:15.65 GB) (Free:1.72 GB) NTFS

========================= Users: ========================================

User accounts for \\CAMILA-HP

Administrator Camila Guest

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

17-10-2012 02:49:30 Clean after removing svchost trojan

17-10-2012 03:04:14 Removed Sophos Anti-Virus

17-10-2012 03:05:35 Removed Sophos Remote Management System

17-10-2012 03:06:32 Removed Sophos AutoUpdate

17-10-2012 03:44:45 avast! Free Antivirus Setup

17-10-2012 03:55:23 Windows Update

**** End of log ****

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  • Root Admin

Well the logs sure seem to indicate that the computer is still infected.

Please contact the help desk and ask for me and I'll assist you in working on this again.

http://www.malwarebytes.org/contact_consumer/

Please reference your post here in your help desk ticket

http://forums.malwarebytes.org/index.php?showtopic=117458

Thanks

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