Malwarebytes crashes after a few minutes....Pls Help!

[betty2000]

I just deleted and reinstalled Malwarebytes. After about 6 minutes, it does one of the following:

1. Most of the time, it freezes and i have to restart.

2. Sometimes, it would show a window that says "logon failure"

3. At one time, it just restarted the computer automatically.

Recently, it froze at this point of the scan: c:\PROGRAMDATA\ntuser.dat.LOG1

[noknojon]

Please try this following method if you are using the Free version -

First uninstall the program from Add/Remove or Programs and Features

Next >>

1.Download and run this utility. mbam-clean.exe

2.It will ask to restart your computer (please allow it to).

3.Then Reinstall MBAM here Malwarebytes Anti-Malware Free

[FIXNPCS]

I am having the exact same issue on a customer PC. It is a new (about a 1 month old Lenovo laptop) running Win7 x64. I have disabled all start up items in MSCONFIG, ran a full scan in Safe Mode with MWB and Avast and with TDSS KIller and the PC was clean on all counts. I have removed Avast and it still does it. I created a new user account and tested there and it still does it (freezes after a few minutes of just simply sitting there). The PC freezes before anything is logged to the Event Viewer so I cannot see what is causing it to freeze. The 2 mbam services in services.msc are set to delayed start.

Anything else I should try?

THANKS!!!!!!!!!!!!!! :-)

[FIXNPCS]

Oh! And I have uninstalled and reinstalled MWB using the mbam-clean utility. I also ran the Avast removal utility too when I removed it.

(All this is regarding a MWB Pro installation BTW)

[noknojon]

First uninstall the program from Add/Remove or Programs and Features

The uninstall etc. given above is not usually required these days, just the MBAM clean.exe

I only added this so you would check it was removed from Add / Remove / Programs area -

ran a full scan in Safe Mode with MWB << Note that this will produce a log but rarely remove many infections.

Many / most infections are not available for removal as Safe Mode will only load basic information.

Once you have attempted to reinstall Malwarebytes, see below if infections mat be a cause -

Please note that this area of the forum is not for Infected Computers -

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested as this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

• Option 1 —— Free Expert advice in the Malware Removal Forum
  
• Option 2 —— Paying customer -- Contact Support via email
  
• Option 3 —— Premium, Fee-Based Support
  

OPTION 1

• 
  As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the
  Malware Removal forum so a qualified helper can help you fix any malware related problems or infections you may have.
  

• Please read and follow the directions here, skipping any steps you are unable to complete.
  
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• 
  
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OPTION 2

• Alternatively, as a paying customer, you can contact the help desk Here
  

OPTION 3

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Please be patient, someone will assist you as soon as possible.

While you are waiting, please read http://forums.malwar...ndpost&p=434001 for other information -

Thank You -