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Steve3NJ MBAM update issue


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DDS (Ver_2011-08-26.01) - NTFSAMD64

Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_31

Run by SteveF3 at 8:10:18 on 2012-08-08

Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.8183.5685 [GMT -4:00]

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AV: Norton 360 *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: Norton 360 *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}

FW: Norton 360 *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}

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============== Running Processes ===============

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C:\Windows\system32\wininit.exe

C:\Windows\system32\lsm.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\system32\atiesrxx.exe

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\atieclxx.exe

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\System32\spoolsv.exe

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Program Files (x86)\Common Files\AVerMedia\Service\AVerRemote.exe

C:\Windows\system32\taskhost.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files (x86)\Common Files\AVerMedia\Service\AVerScheduleService.exe

C:\Program Files (x86)\Bonjour\mDNSResponder.exe

C:\Program Files (x86)\Common Files\Portrait Displays\Shared\DTSRVC.exe

C:\Program Files (x86)\Common Files\AVerMedia\AVerQuick\AVerHIDReceiver.exe

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe

C:\Program Files (x86)\Monsoon Multimedia\Vulkano\Common\havasvc.exe

C:\Windows\SysWOW64\svchost.exe -k hpdevmgmt

C:\Program Files (x86)\Verizon\IHA_MessageCenter\Bin\Verizon_IHAMessageCenter.exe

C:\Program Files (x86)\AWS\WeatherBug\Weather.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Program Files (x86)\Creative\MediaSource5\MtdAcqu.exe

C:\Program Files (x86)\FireTrust\MailWasher\MailWasherPro.exe

C:\Users\SteveF3\AppData\Local\Google\Update\1.3.21.115\GoogleCrashHandler.exe

C:\Users\SteveF3\AppData\Local\Google\Update\1.3.21.115\GoogleCrashHandler64.exe

c:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe

C:\Program Files (x86)\Common Files\Motive\McciCMService.exe

C:\Program Files\Common Files\Motive\McciCMService.exe

C:\Program Files (x86)\Norton 360\Engine\6.2.1.5\ccSvcHst.exe

C:\Windows\System32\svchost.exe -k HPZ12

C:\Program Files (x86)\HTC\Internet Pass-Through\PassThruSvr.exe

C:\Windows\System32\svchost.exe -k HPZ12

C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe

C:\Windows\system32\svchost.exe -k imgsvc

C:\Program Files (x86)\TeamViewer\Version7\TeamViewer_Service.exe

C:\Program Files (x86)\Norton 360\Engine\6.2.1.5\ccSvcHst.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

C:\Windows\system32\svchost.exe -k HPService

C:\Windows\system32\SearchIndexer.exe

C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

C:\Windows\system32\WUDFHost.exe

C:\Windows\system32\taskeng.exe

c:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe

C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Program Files (x86)\Mozilla Firefox\firefox.exe

C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe

C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_3_300_270.exe

C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_3_300_270.exe

C:\EUDORA~1\Eudora.exe

C:\Windows\splwow64.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Windows\system32\vssvc.exe

C:\Windows\System32\svchost.exe -k swprv

C:\Windows\SysWOW64\NOTEPAD.EXE

C:\Windows\SysWOW64\NOTEPAD.EXE

C:\Windows\system32\SearchProtocolHost.exe

C:\Windows\system32\SearchFilterHost.exe

C:\Windows\system32\DllHost.exe

C:\Windows\system32\DllHost.exe

C:\Windows\SysWOW64\cmd.exe

C:\Windows\system32\conhost.exe

C:\Windows\SysWOW64\cscript.exe

C:\Windows\system32\wbem\wmiprvse.exe

.

============== Pseudo HJT Report ===============

.

uSearch Bar = Preserve

uStart Page = about:blank

uInternet Settings,ProxyOverride = *.local

mWinlogon: Userinit=userinit.exe,

BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO: Norton Identity Protection: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - C:\Program Files (x86)\Norton 360\Engine\6.2.1.5\coIEPlg.dll

BHO: Norton Vulnerability Protection: {6d53ec84-6aae-4787-aeee-f4628f01010c} - C:\Program Files (x86)\Norton 360\Engine\6.2.1.5\IPS\IPSBHO.DLL

BHO: Java Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll

BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - C:\PROGRA~2\MICROS~2\Office14\URLREDIR.DLL

BHO: Microsoft Live Search Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll

BHO: SimpleAdblock Class: {ffcb3198-32f3-4e8b-9539-4324694ed664} - C:\Program Files (x86)\Common Files\Simple Adblock\SimpleAdblock.dll

BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll

TB: Microsoft Live Search Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll

TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - C:\Program Files (x86)\Norton 360\Engine\6.2.1.5\coIEPlg.dll

TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File

EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll

uRun: [Weather] C:\Program Files (x86)\AWS\WeatherBug\Weather.exe 1

uRun: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

uRun: [Google Update] "C:\Users\SteveF3\AppData\Local\Google\Update\GoogleUpdate.exe" /c

uRun: [MtdAcqu] "C:\Program Files (x86)\Creative\MediaSource5\MtdAcqu.exe" /s

mRun: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" UNATTENDED

mRun: [<NO NAME>]

StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\MAILWA~1.LNK - C:\Program Files (x86)\FireTrust\MailWasher\MailWasherPro.exe

mPolicies-explorer: NoActiveDesktop = 1 (0x1)

mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)

mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)

mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)

mPolicies-system: EnableUIADesktopToggle = 0 (0x0)

IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBC} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll

IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll

DPF: Garmin Communicator Plug-In - hxxps://static.garmincdn.com/gcp/ie/3.0.1.0/GarminAxControl.CAB

DPF: vzTCPConfig - hxxp://my.verizon.com/micro/speedoptimizer/fios/vzTCPConfig.CAB

DPF: {1851174C-97BD-4217-A0CC-E908F60D5B7A} - hxxps://h50203.www5.hp.com/CSMWeb/Customer/cabs/HPISDataManager.CAB

DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - hxxp://h20614.www2.hp.com/ediags/gmd/Install/Cab/hpdetect118.cab

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab

TCP: Interfaces\{588FFEFA-9D51-4822-A0DA-3652C5F256A9} : NameServer = 192.168.1.1,4.2.2.2

Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL

Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL

Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

BHO-X64: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll

BHO-X64: HP Print Enhancer - No File

BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO-X64: AcroIEHelperStub - No File

BHO-X64: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\6.2.1.5\coIEPlg.dll

BHO-X64: Norton Identity Protection - No File

BHO-X64: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\6.2.1.5\IPS\IPSBHO.DLL

BHO-X64: Norton Vulnerability Protection - No File

BHO-X64: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll

BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO-X64: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

BHO-X64: SkypeIEPluginBHO - No File

BHO-X64: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~2\Office14\URLREDIR.DLL

BHO-X64: URLRedirectionBHO - No File

BHO-X64: Microsoft Live Search Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll

BHO-X64: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll

BHO-X64: SimpleAdblock Class: {FFCB3198-32F3-4E8B-9539-4324694ED664} - C:\Program Files (x86)\Common Files\Simple Adblock\SimpleAdblock.dll

BHO-X64: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll

BHO-X64: HP Smart BHO Class - No File

TB-X64: Microsoft Live Search Toolbar: {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll

TB-X64: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\6.2.1.5\coIEPlg.dll

TB-X64: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File

EB-X64: {555D4D79-4BD2-4094-A395-CFC534424A05} - No File

mRun-x64: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" UNATTENDED

mRun-x64: [(Default)]

IE-X64: {638F11AA-DF27-433b-BA2E-7281CE561D71} - C:\Program Files (x86)\Xmarks\IE Extension\xmarkssync.exe

.

================= FIREFOX ===================

.

FF - ProfilePath - C:\Users\SteveF3\AppData\Roaming\Mozilla\Firefox\Profiles\0ipwhf7y.default\

FF - plugin: C:\PROGRA~2\MICROS~2\Office14\NPAUTHZ.DLL

FF - plugin: C:\PROGRA~2\MICROS~2\Office14\NPSPWRAP.DLL

FF - plugin: C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AIR\nppdf32.dll

FF - plugin: C:\Program Files (x86)\Common Files\Motive\npMotive.dll

FF - plugin: C:\Program Files (x86)\DivX\DivX Plus Web Player\npdivx32.dll

FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll

FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.111\npGoogleUpdate3.dll

FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.115\npGoogleUpdate3.dll

FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.79\npGoogleUpdate3.dll

FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.99\npGoogleUpdate3.dll

FF - plugin: C:\Program Files (x86)\Java\jre6\bin\plugin2\npdeployJava1.dll

FF - plugin: C:\Program Files (x86)\Java\jre6\bin\plugin2\npjp2.dll

FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.10411.0\npctrlui.dll

FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npdnu.dll

FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npdnupdater2.dll

FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll

FF - plugin: C:\Users\Default\AppData\Local\HuluDesktop\instances\0.9.9.1\nphdplg.dll

FF - plugin: C:\Users\SteveF3\AppData\Local\Google\Update\1.3.21.115\npGoogleUpdate3.dll

FF - plugin: C:\Users\SteveF3\AppData\Roaming\Mozilla\Firefox\Profiles\0ipwhf7y.default\extensions\{195A3098-0BD5-4e90-AE22-BA1C540AFD1E}\plugins\npGarmin.dll

FF - plugin: C:\Users\SteveF3\AppData\Roaming\Mozilla\Firefox\Profiles\0ipwhf7y.default\extensions\{ab91efd4-6975-4081-8552-1b3922ed79e2}\plugins\npAclmPlugin.dll

FF - plugin: C:\Users\SteveF3\AppData\Roaming\Mozilla\Firefox\Profiles\0ipwhf7y.default\extensions\{ab91efd4-6975-4081-8552-1b3922ed79e2}\plugins\npProductDetectPlugin.dll

FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_3_300_270.dll

.

---- FIREFOX POLICIES ----

FF - user.js: network.protocol-handler.warn-external.dnupdate - false

FF - user.js: browser.sessionstore.resume_from_crash - false

FF - user.js: network.protocol-handler.warn-external.dnupdate - false

FF - user.js: network.http.max-persistent-connections-per-server - 4

FF - user.js: network.protocol-handler.warn-external.dnupdate - false

============= SERVICES / DRIVERS ===============

.

R0 SmartDefragDriver;SmartDefragDriver;C:\Windows\system32\Drivers\SmartDefragDriver.sys --> C:\Windows\system32\Drivers\SmartDefragDriver.sys [?]

R0 SymDS;Symantec Data Store;C:\Windows\system32\drivers\N360x64\0602010.005\SYMDS64.SYS --> C:\Windows\system32\drivers\N360x64\0602010.005\SYMDS64.SYS [?]

R0 SymEFA;Symantec Extended File Attributes;C:\Windows\system32\drivers\N360x64\0602010.005\SYMEFA64.SYS --> C:\Windows\system32\drivers\N360x64\0602010.005\SYMEFA64.SYS [?]

R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.0.1.2\Definitions\BASHDefs\20120803.001\BHDrvx64.sys [2012-8-7 1161376]

R1 ccSet_N360;Norton 360 Settings Manager;C:\Windows\system32\drivers\N360x64\0602010.005\ccSetx64.sys --> C:\Windows\system32\drivers\N360x64\0602010.005\ccSetx64.sys [?]

R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.0.1.2\Definitions\IPSDefs\20120807.001\IDSviA64.sys [2012-8-7 509088]

R1 SymIRON;Symantec Iron Driver;C:\Windows\system32\drivers\N360x64\0602010.005\Ironx64.SYS --> C:\Windows\system32\drivers\N360x64\0602010.005\Ironx64.SYS [?]

R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\system32\Drivers\N360x64\0602010.005\SYMNETS.SYS --> C:\Windows\system32\Drivers\N360x64\0602010.005\SYMNETS.SYS [?]

R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]

R2 {55662437-DA8C-40c0-AADA-2C816A897A49};Power Control [2010/10/21 14:02:21];C:\Program Files (x86)\Hewlett-Packard\Media\DVD\000.fcl [2010-10-21 146928]

R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\system32\atiesrxx.exe --> C:\Windows\system32\atiesrxx.exe [?]

R2 AVerRemote;AVerRemote;C:\Program Files (x86)\Common Files\AVerMedia\Service\AVerRemote.exe [2010-8-9 348160]

R2 AVerScheduleService;AVerScheduleService;C:\Program Files (x86)\Common Files\AVerMedia\Service\AVerScheduleService.exe [2010-8-9 393216]

R2 havasvc;Vulkano Service;C:\Program Files (x86)\Monsoon Multimedia\Vulkano\Common\havasvc.exe [2011-5-23 146432]

R2 IHA_MessageCenter;IHA_MessageCenter;C:\Program Files (x86)\Verizon\IHA_MessageCenter\Bin\Verizon_IHAMessageCenter.exe [2011-7-1 335888]

R2 McciCMService64;McciCMService64;C:\Program Files\Common Files\Motive\McciCMService.exe [2010-8-8 517632]

R2 N360;Norton 360;C:\Program Files (x86)\Norton 360\Engine\6.2.1.5\ccsvchst.exe [2012-5-18 138232]

R2 PassThru Service;Internet Pass-Through Service;C:\Program Files (x86)\HTC\Internet Pass-Through\PassThruSvr.exe [2012-3-23 87040]

R2 Skype C2C Service;Skype C2C Service;C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe [2012-7-5 3048136]

R2 TeamViewer7;TeamViewer 7;C:\Program Files (x86)\TeamViewer\Version7\TeamViewer_Service.exe [2012-2-8 3027840]

R3 amdkmdag;amdkmdag;C:\Windows\system32\DRIVERS\atikmdag.sys --> C:\Windows\system32\DRIVERS\atikmdag.sys [?]

R3 amdkmdap;amdkmdap;C:\Windows\system32\DRIVERS\atikmpag.sys --> C:\Windows\system32\DRIVERS\atikmpag.sys [?]

R3 AVerFx2hbtv64;AVerMedia H826 USB Hybrid Tuner;C:\Windows\system32\drivers\AVerFx2hbtv64.sys --> C:\Windows\system32\drivers\AVerFx2hbtv64.sys [?]

R3 e1yexpress;Intel® Gigabit Network Connections Driver;C:\Windows\system32\DRIVERS\e1y62x64.sys --> C:\Windows\system32\DRIVERS\e1y62x64.sys [?]

R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2012-5-31 138912]

R3 havabus;HAVA Bus Enumerator;C:\Windows\system32\DRIVERS\havabus.sys --> C:\Windows\system32\DRIVERS\havabus.sys [?]

R3 HAVATV;Hava Video Device;C:\Windows\system32\DRIVERS\HAVATV.sys --> C:\Windows\system32\DRIVERS\HAVATV.sys [?]

R3 HavaTV_10;Hava Remote Video Device;C:\Windows\system32\DRIVERS\HavaTV_10.sys --> C:\Windows\system32\DRIVERS\HavaTV_10.sys [?]

R3 LVUVC64;Logitech Webcam Pro 9000(UVC);C:\Windows\system32\DRIVERS\lvuvc64.sys --> C:\Windows\system32\DRIVERS\lvuvc64.sys [?]

R3 SMIGrabber3C;SMI Grabber Device Tuner Filter 3C;C:\Windows\system32\Drivers\SmiUsbGrabber3C.sys --> C:\Windows\system32\Drivers\SmiUsbGrabber3C.sys [?]

R3 WSDPrintDevice;WSD Print Support via UMB;C:\Windows\system32\DRIVERS\WSDPrint.sys --> C:\Windows\system32\DRIVERS\WSDPrint.sys [?]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]

S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-8-7 136176]

S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2012-6-5 160944]

S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-3-30 250056]

S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-8-7 136176]

S3 htcnprot;HTC NDIS Protocol Driver;C:\Windows\system32\DRIVERS\htcnprot.sys --> C:\Windows\system32\DRIVERS\htcnprot.sys [?]

S3 LEqdUsb;Logitech SetPoint Unifying KMDF USB Filter;C:\Windows\system32\DRIVERS\LEqdUsb.Sys --> C:\Windows\system32\DRIVERS\LEqdUsb.Sys [?]

S3 LHidEqd;Logitech SetPoint Unifying KMDF HID Filter;C:\Windows\system32\DRIVERS\LHidEqd.Sys --> C:\Windows\system32\DRIVERS\LHidEqd.Sys [?]

S3 LVRS64;Logitech RightSound Filter Driver;C:\Windows\system32\DRIVERS\lvrs64.sys --> C:\Windows\system32\DRIVERS\lvrs64.sys [?]

S3 MozillaMaintenance;Mozilla Maintenance Service;C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe [2012-4-25 113120]

S3 nosGetPlusHelper;getPlus® Helper 3004;C:\Windows\System32\svchost.exe -k nosGetPlusHelper [2009-7-13 20992]

S3 osppsvc;Office Software Protection Platform;C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-1-9 4925184]

S3 rcmirror;rcmirror;C:\Windows\system32\DRIVERS\rcmirror.sys --> C:\Windows\system32\DRIVERS\rcmirror.sys [?]

S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]

S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]

S3 WMZuneComm;Zune Windows Mobile Connectivity Service;C:\Program Files\Zune\WMZuneComm.exe [2011-8-5 306400]

S4 Creative Audio Pack Licensing Service;Creative Audio Pack Licensing Service;C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\APLicensing.exe [2011-9-22 72704]

S4 TivoBeacon2;TiVo Beacon Service;C:\Program Files (x86)\TiVo\Desktop\TiVoBeacon.exe [2010-8-24 1104656]

.

=============== Created Last 30 ================

.

2012-07-31 14:50:39 -------- d-----w- C:\Users\SteveF3\AppData\Roaming\Malwarebytes

2012-07-31 14:50:27 -------- d-----w- C:\ProgramData\Malwarebytes

2012-07-31 14:50:26 24904 ----a-w- C:\Windows\System32\drivers\mbam.sys

2012-07-31 14:50:26 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware

2012-07-21 16:11:59 -------- d-----w- C:\Program Files (x86)\Blistering

2012-07-15 15:51:53 -------- d-----w- C:\Users\SteveF3\AppData\Roaming\GlarySoft

2012-07-11 11:18:08 3148800 ----a-w- C:\Windows\System32\win32k.sys

2012-07-11 11:10:56 96768 ----a-w- C:\Windows\SysWow64\sspicli.dll

.

==================== Find3M ====================

.

2012-08-03 13:44:21 70344 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl

2012-08-03 13:44:21 426184 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe

2012-06-25 20:04:24 1394248 ----a-w- C:\Windows\SysWow64\msxml4.dll

2012-06-06 06:06:16 2004480 ----a-w- C:\Windows\System32\msxml6.dll

2012-06-06 06:06:16 1881600 ----a-w- C:\Windows\System32\msxml3.dll

2012-06-06 06:02:54 1133568 ----a-w- C:\Windows\System32\cdosys.dll

2012-06-06 05:05:52 1390080 ----a-w- C:\Windows\SysWow64\msxml6.dll

2012-06-06 05:05:52 1236992 ----a-w- C:\Windows\SysWow64\msxml3.dll

2012-06-06 05:03:06 805376 ----a-w- C:\Windows\SysWow64\cdosys.dll

2012-06-02 22:15:31 2622464 ----a-w- C:\Windows\System32\wucltux.dll

2012-06-02 22:15:08 99840 ----a-w- C:\Windows\System32\wudriver.dll

2012-06-02 19:19:42 186752 ----a-w- C:\Windows\System32\wuwebv.dll

2012-06-02 19:15:12 36864 ----a-w- C:\Windows\System32\wuapp.exe

2012-06-02 12:12:17 2311680 ----a-w- C:\Windows\System32\jscript9.dll

2012-06-02 12:05:28 1392128 ----a-w- C:\Windows\System32\wininet.dll

2012-06-02 12:04:50 1494528 ----a-w- C:\Windows\System32\inetcpl.cpl

2012-06-02 12:01:40 173056 ----a-w- C:\Windows\System32\ieUnatt.exe

2012-06-02 11:57:08 2382848 ----a-w- C:\Windows\System32\mshtml.tlb

2012-06-02 08:33:25 1800192 ----a-w- C:\Windows\SysWow64\jscript9.dll

2012-06-02 08:25:08 1129472 ----a-w- C:\Windows\SysWow64\wininet.dll

2012-06-02 08:25:03 1427968 ----a-w- C:\Windows\SysWow64\inetcpl.cpl

2012-06-02 08:20:33 142848 ----a-w- C:\Windows\SysWow64\ieUnatt.exe

2012-06-02 08:16:52 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb

2012-06-02 05:50:10 458704 ----a-w- C:\Windows\System32\drivers\cng.sys

2012-06-02 05:48:16 95600 ----a-w- C:\Windows\System32\drivers\ksecdd.sys

2012-06-02 05:48:16 151920 ----a-w- C:\Windows\System32\drivers\ksecpkg.sys

2012-06-02 05:45:31 340992 ----a-w- C:\Windows\System32\schannel.dll

2012-06-02 05:44:21 307200 ----a-w- C:\Windows\System32\ncrypt.dll

2012-06-02 04:40:42 22016 ----a-w- C:\Windows\SysWow64\secur32.dll

2012-06-02 04:40:39 225280 ----a-w- C:\Windows\SysWow64\schannel.dll

2012-06-02 04:39:10 219136 ----a-w- C:\Windows\SysWow64\ncrypt.dll

.

============= FINISH: 8:10:32.70 ===============

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.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2011-08-26.01)

.

Microsoft Windows 7 Home Premium

Boot Device: \Device\HarddiskVolume1

Install Date: 8/4/2010 8:42:25 AM

System Uptime: 8/8/2012 7:02:40 AM (3 hours ago)

.

Motherboard: PEGATRON CORPORATION | | TRUCKEE

Processor: Intel® Core i7 CPU 930 @ 2.80GHz | CPU 1 | 2801/133mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 920 GiB total, 783.927 GiB free.

D: is FIXED (NTFS) - 11 GiB total, 1.603 GiB free.

F: is CDROM ()

G: is Removable

H: is Removable

I: is Removable

J: is Removable

.

==== Disabled Device Manager Items =============

.

Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}

Description: Officejet 6500 E710n-z

Device ID: ROOT\MULTIFUNCTION\0000

Manufacturer: HP

Name: Officejet 6500 E710n-z

PNP Device ID: ROOT\MULTIFUNCTION\0000

Service:

.

==== System Restore Points ===================

.

RP362: 7/27/2012 11:34:13 AM - Revo Uninstaller's restore point - BB Lite

RP363: 7/27/2012 11:34:22 AM - Removed BB Lite

RP364: 7/28/2012 7:58:33 AM - Revo Uninstaller's restore point - Malwarebytes Anti-Malware version 1.62.0.1300

RP365: 7/31/2012 6:52:12 AM - Revo Uninstaller's restore point - Malwarebytes Anti-Malware version 1.62.0.1300

RP366: 8/3/2012 6:51:20 AM - Norton 360 Registry Clean

.

==== Installed Programs ======================

.

6300

6300_Help

6300Trb

Adobe AIR

Adobe Connect Add-in

Adobe Download Manager

Adobe Flash Player 11 ActiveX

Adobe Flash Player 11 Plugin

Adobe Reader 9.5.1

AIM 7

AIO_CDB_ProductContext

AIO_CDB_Software

AIO_Scan

Amazon MP3 Downloader 1.0.12

AMIP (remove only)

AnswerWorks 5.0 English Runtime

APC PowerChute Personal Edition v2.2

Apple Application Support

Apple Software Update

AVer Media Center

AVerMedia H826 series driver 2.0.64.126

AVerMedia Media Center Plug-ins 2.0.8.0

Avery Wizard 4.0

B3V Viewer

BufferChm

Catalyst Control Center - Branding

Catalyst Control Center Core Implementation

Catalyst Control Center Graphics Full Existing

Catalyst Control Center Graphics Full New

Catalyst Control Center Graphics Light

Catalyst Control Center Graphics Previews Common

Catalyst Control Center Graphics Previews Vista

Catalyst Control Center HydraVision Full

Catalyst Control Center InstallProxy

Catalyst Control Center Localization All

ccc-core-static

CCC Help Chinese Standard

CCC Help Chinese Traditional

CCC Help Czech

CCC Help Danish

CCC Help Dutch

CCC Help English

CCC Help Finnish

CCC Help French

CCC Help German

CCC Help Greek

CCC Help Hungarian

CCC Help Italian

CCC Help Japanese

CCC Help Korean

CCC Help Norwegian

CCC Help Polish

CCC Help Portuguese

CCC Help Russian

CCC Help Spanish

CCC Help Swedish

CCC Help Thai

CCC Help Turkish

CodeStuff Starter

Compatibility Pack for the 2007 Office system

Copy

Coupon Printer for Windows

Creative Audio Pack

Creative MediaSource 5

Crypto! version 4.2

CyberLink DVD Suite Deluxe

D3DX10

Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition

Destinations

DeviceDiscovery

DFX for MediaMonkey

DFX for Windows Media Player

Digital Aquarium Screensaver

DirectX for Managed Code Update (Summer 2004)

DivX Setup

DocProc

Download Updater (AOL LLC)

DVD Menu Pack for HP MediaSmart Video

eReg

Eudora

EVEREST Home Edition v2.20

Fax

Garmin USB Drivers

Garmin VoiceStudio v2.10

Garmin WebUpdater

Glary Utilities 2.47.0.1539

Google Chrome

Google Earth

Google Update Helper

HiJackThis

Hoyle® Puzzle & Board 2009

HP Advisor

HP Customer Experience Enhancements

HP Games

HP MediaSmart Demo

HP MediaSmart DVD

HP MediaSmart Music/Photo/Video

HP MediaSmart/TouchSmart Netflix

HP My Display

HP Odometer

HP Officejet 6500 E710n-z Help

HP Product Detection

HP RC Mirror Driver

HP Remote Solution

HP Setup

HP Support Assistant

HP Support Information

HP Update

HPPhotoGadget

HPPhotoSmartDiscLabelContent1

HPPhotosmartEssential

HPSSupply

HTC BMP USB Driver

HTC Driver Installer

HTC Sync

Hulu Desktop

HydraVision

I.R.I.S. OCR

IHA_MessageCenter

Java Auto Updater

Java 6 Update 31

Junk Mail filter update

LabelPrint

LightScribe System Software

LimeWire 5.5.13

Logitech Harmony Remote Software 7

Lotus SmartSuite Release 9

MailWasherPro

Malwarebytes Anti-Malware version 1.62.0.1300

MarketResearch

Marketsplash Shortcuts

MediaMonkey 4.0

Microsoft Live Search Toolbar

Microsoft Office 2010 Service Pack 1 (SP1)

Microsoft Office Access MUI (English) 2010

Microsoft Office Access Setup Metadata MUI (English) 2010

Microsoft Office Excel MUI (English) 2010

Microsoft Office Home and Student 2010

Microsoft Office OneNote MUI (English) 2010

Microsoft Office Outlook MUI (English) 2010

Microsoft Office PowerPoint MUI (English) 2010

Microsoft Office PowerPoint Viewer 2007 (English)

Microsoft Office Proof (English) 2010

Microsoft Office Proof (French) 2010

Microsoft Office Proof (Spanish) 2010

Microsoft Office Proofing (English) 2010

Microsoft Office Publisher MUI (English) 2010

Microsoft Office Shared MUI (English) 2010

Microsoft Office Shared Setup Metadata MUI (English) 2010

Microsoft Office Single Image 2010

Microsoft Office Word MUI (English) 2010

Microsoft SOAP Toolkit 3.0

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Works

mIRC

Mitto Password Manager

Movie Theme Pack for HP MediaSmart Video

Mozilla Firefox 14.0.1 (x86 en-US)

Mozilla Maintenance Service

MSVC80_x86_v2

MSVC90_x86

MSVCRT

MSVCRT_amd64

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

MSXML 4.0 SP3 Parser (KB2721691)

MSXML 4.0 SP3 Parser (KB973685)

Norton 360

Norton Online Backup

PC Connectivity Solution

PictureMover

Pivot Software

Power2Go

PowerDirector

Quicken 2010

Quicken WillMaker Plus 2012

QuickTime

Realtek High Definition Audio Driver

Recovery Manager

Redist

Remote Control USB Driver

Revo Uninstaller 1.92

Scan

SDK

Security Update for CAPICOM (KB931906)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)

Security Update for Microsoft Excel 2010 (KB2597166) 32-Bit Edition

Security Update for Microsoft InfoPath 2010 (KB2553322) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2553091)

Security Update for Microsoft Office 2010 (KB2553096)

Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2598039) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition

Security Update for Microsoft PowerPoint 2010 (KB2553185) 32-Bit Edition

Security Update for Microsoft SharePoint Workspace 2010 (KB2566445)

Security Update for Microsoft Visio Viewer 2010 (KB2597981) 32-Bit Edition

SHOUTcast DNAS Server v2

SHOUTcast Transcoder v2

Simple Adblock

Skype Click to Call

Skype™ 5.9

Smart Defrag 2

SmartWebPrinting

SMI Grabber Device

Status

TeamViewer 7

TiVo Desktop 2.8.2

Toolbox

TrayApp

UnloadSupport

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217)

Update for Microsoft Office 2010 (KB2494150)

Update for Microsoft Office 2010 (KB2553065)

Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition

Update for Microsoft Office 2010 (KB2566458)

Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition

Update for Microsoft Office 2010 (KB2597091) 32-Bit Edition

Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition

Update for Microsoft OneNote 2010 (KB2589345) 32-Bit Edition

Update for Microsoft Outlook 2010 (KB2553248) 32-Bit Edition

Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition

VC80CRTRedist - 8.0.50727.4053

Verizon Help and Support Tool

Verizon Media Manager

VirtualDJ Home FREE

VLC media player 1.1.9

Vulkano Software

Vz In Home Agent

WeatherBug

WebReg

Winamp

Winamp Detector Plug-in

Windows Live Communications Platform

Windows Live Essentials

Windows Live Installer

Windows Live Mail

Windows Live Messenger

Windows Live Movie Maker

Windows Live Photo Common

Windows Live Photo Gallery

Windows Live PIMT Platform

Windows Live SOXE

Windows Live SOXE Definitions

Windows Live Sync

Windows Live UX Platform

Windows Live UX Platform Language Pack

Windows Live Writer

Windows Live Writer Resources

Windows Media Player Firefox Plugin

Xmarks for IE

.

==== Event Viewer Messages From Past Week ========

.

8/8/2012 7:04:03 AM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {C97FCC79-E628-407D-AE68-A06AD6D8B4D1} and APPID {344ED43D-D086-4961-86A6-1106F4ACAD9B} to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.

8/8/2012 6:59:29 AM, Error: Microsoft-Windows-WMPNSS-Service [14365] - Proximity detection failed due to unknown error '0x80004004'. The best proximity time detected was -1 milliseconds.

.

==== End Of File ===========================

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@Steve3NJ

Download >> Farbar's Service Scanner utility << and Save to your Desktop.

If using Windows 7 or Vista, Right-Click on fss.exe and select Run As Admisnitrator.

If using XP, double-click to start.

Answer Yes to ok when prompted.

If your firewall then puts out a prompt, again, allow it to run.

Once FSS is on-screen, be sure the following items are checkmarked:

  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center/Action Center
  • Windows Update
  • Windows Defender

Click on "Scan".

It will create a log (FSS.txt) in the same directory the tool is run.

Copy & Paste contents of FSS.txt into your reply.

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Farbar Service Scanner Version: 06-08-2012

Ran by SteveF3 (administrator) on 09-08-2012 at 11:16:38

Running from "C:\Users\SteveF3\Downloads"

Microsoft Windows 7 Home Premium Service Pack 1 (X64)

Boot Mode: Normal

****************************************************************

Internet Services:

============

Connection Status:

==============

Localhost is accessible.

LAN connected.

Google IP is accessible.

Google.com is accessible.

Yahoo IP is accessible.

Yahoo.com is accessible.

Windows Firewall:

=============

Firewall Disabled Policy:

==================

System Restore:

============

System Restore Disabled Policy:

========================

Action Center:

============

Windows Update:

============

Windows Autoupdate Disabled Policy:

============================

Windows Defender:

==============

WinDefend Service is not running. Checking service configuration:

The start type of WinDefend service is set to Demand. The default start type is Auto.

The ImagePath of WinDefend service is OK.

The ServiceDll of WinDefend service is OK.

Windows Defender Disabled Policy:

==========================

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]

"DisableAntiSpyware"=DWORD:1

Other Services:

==============

File Check:

========

C:\Windows\System32\nsisvc.dll => MD5 is legit

C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit

C:\Windows\System32\dhcpcore.dll => MD5 is legit

C:\Windows\System32\drivers\afd.sys => MD5 is legit

C:\Windows\System32\drivers\tdx.sys => MD5 is legit

C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit

C:\Windows\System32\dnsrslvr.dll => MD5 is legit

C:\Windows\System32\mpssvc.dll => MD5 is legit

C:\Windows\System32\bfe.dll => MD5 is legit

C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit

C:\Windows\System32\SDRSVC.dll => MD5 is legit

C:\Windows\System32\vssvc.exe => MD5 is legit

C:\Windows\System32\wscsvc.dll => MD5 is legit

C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit

C:\Windows\System32\wuaueng.dll => MD5 is legit

C:\Windows\System32\qmgr.dll => MD5 is legit

C:\Windows\System32\es.dll => MD5 is legit

C:\Windows\System32\cryptsvc.dll => MD5 is legit

C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit

C:\Windows\System32\svchost.exe => MD5 is legit

C:\Windows\System32\rpcss.dll => MD5 is legit

**** End of log ****

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Hello Steve,

Tell me what antivirus program was installed before you got Norton360 ?

Did this system come with a pre-installed trial antivirus ? which one?

Was this system ever without an antivirus ?

Please answer that in your reply.

Step 1

1. Go >> Here << and download ERUNT

(ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.)

2. Install ERUNT by following the prompts

(use the default install settings but say no to the portion that asks you to add ERUNT to the start-up folder, if you like you can enable this option later)

3. Start ERUNT

(either by double clicking on the desktop icon or choosing to start the program at the end of the setup)

4. Choose a location for the backup

(the default location is C:\WINDOWS\ERDNT which is acceptable).

5. Make sure that at least the first two check boxes are ticked

6. Press OK

7. Press YES to create the folder.

Step 2

To show all files:

  • Go to your Desktop
  • Double-Click the Computer icon.
  • From the menu options, Select Tools, then Folder Options.
  • Next click the View tab.
  • Locate and uncheck Hide file extensions for known file types.
  • Locate and uncheck Hide protected operating system files (Recommended).
  • Locate and click Show hidden files and folders and drives.
  • Click Apply > OK.

Step 3

Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

For directions on how, see How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Do NOT turn off the firewall

Download aswMBR.exe ( 511KB ) to your desktop.

On Windows 7 or Vista, RIGHT click on aswMBR.exe and select Run As Administrator to start.

On Windows XP, double click the exe to start.

change the a-v scan to None.

uncheck trace disk IO calls

Click the "Scan" button to start scan

On completion of the scan (Note if the Fix button is enabled (not the FixMBR button) and tell me) click save log, save it to your desktop and post in your next reply

Step 4

Please read carefully and follow these steps.

  • Delete the prior copies of TDSSKILLER.zip & TDSSKILLER.exe that you may have.
  • Download TDSSKiller and save it to your Desktop.
  • If on Windows 7 or Vista, RIGHT-Click on TDSSKiller.exe and select Run As Administrator to run the application.
    If on Windows XP, double-click to start.
  • Click on "Change parameters" and place a checkmark next to Verify Driver Digital Signature and Detect TDLFS file system, then click OK
  • Then press Start Scan

When the scan is done, it will display a summary screen.

  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.

Step 5

  • Download & SAVE to your Desktop >> Tigzy's RogueKillerfrom here << or
    >> from here <<
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.
    For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on Scan button at upper right of screen.
  • Wait until the Status box shows "Scan Finished"
  • Click on Report and copy/paste the content of the Notepad into your next reply.
  • The log should be found in RKreport[1].txt on your Desktop
  • Exit/Close RogueKiller

Step 6

RE-Enable your antivirus program. :excl:

Then copy/paste the following into your post (in order):

  • the contents of aswMBR report;
  • the contents of TDSSKILLER log;
  • the contents of RKReport log;

Be sure to do a Preview prior to pressing Submit because all reports may not fit into 1 single reply. You may have to do more than 1 reply.

Do not use the attachment feature to place any of your reports. Always put them in-line inside the body of reply.

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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