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Computer will not start after installing Norton Power Eraser


KMan2011
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Hello,

I was attempting to fix another computer of mine that recently had the Norton Suite installed. After installation, I received an error 5013, 3(Base Filtering Engine). After some searching, I was led to a Norton related website which instructed that the Norton Power Eraser. NPE then did some scanning and removed two items and it also created a restore point I believe. The next thing was to restart the computer, which I did and the computer hasn't been able to get pass the Windows loading screen. Any help would be greatly appreciated.

Thank You.

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Hello and welcome to Malwarebytes

If you think you are infected (which it certainly seems like you may be), here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

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OPTION 1

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Please be patient, someone will assist you as soon as possible.

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