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database 1 day old

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i have two purchased copies on two computers.

on one it automatically updates the database just fine; this one never updates (out of date date by one day- do you want to update?) although the settings are the same; i have to manually select update.

I have everything checked on the protection module and both update and scan are set daily in scheduler. It appears the scan occurs but not the database update.

Anyone have any thoughts on how to fix?

OTOH it has worked great, with no malware since installing!

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Hello and :welcome:

Please do the following on the computer that is having the issue (install and configure while logged in as an administrator):

  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

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  • 4 weeks later...

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