Cannot open Malwarebytes - vbAccelerator and run-time errors

[MsMeeska]

Hi, I'm running Windows 2000 Professional and this old laptop computer sat unused until I used it to hook up my new DSL yesterday, and didn't allow for all of the updates before uninstalling programs and downloading Firefox. When I finally got everything updated and installed malwarebytes, I couldn't get malwarebytes open. In Chameleon mode, it says it's Malwarebytes is running, but I only get a vbAccelerator SGrid II Control" error followed by a Run-time error '440' no matter what I do. My other programs seems to be working OK, but obviuosly there's still a problem(s).

I can't use Combofix on my operating system, nor could I even do a repair installation if need be, but I'm hoping someone can help me with this. I did run a scan on my antivirus, but I have this old Etrust program that a PC Tech installed years ago, so I'm not sure if it's any good. I'm going to try to run Avast, but I have a feeling that whatever is on my PC is blocking any new installations of anti-virus/malware removal programs. Thanks in advance for your help.

Here's My HiJackThis Log:

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 4:39:06 AM, on 2/2/2012

Platform: Windows 2000 SP4 (WinNT 5.00.2195)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Boot mode: Normal

Running processes:

C:\WINNT\System32\smss.exe

C:\WINNT\system32\winlogon.exe

C:\WINNT\system32\services.exe

C:\WINNT\system32\lsass.exe

C:\WINNT\System32\ibmpmsvc.exe

C:\WINNT\system32\svchost.exe

C:\WINNT\System32\svchost.exe

C:\WINNT\system32\spoolsv.exe

C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe

C:\Program Files\CA\eTrust Antivirus\InoRpc.exe

C:\Program Files\CA\eTrust Antivirus\InoRT.exe

C:\Program Files\CA\eTrust Antivirus\InoTask.exe

C:\Program Files\CA\SharedComponents\CA_LIC\LogWatNT.exe

C:\oracle\ora81\BIN\TNSLSNR.exe

c:\oracle\ora81\bin\ORACLE.EXE

C:\WINNT\system32\regsvc.exe

C:\WINNT\system32\MSTask.exe

C:\WINNT\wanmpsvc.exe

C:\WINNT\System32\WBEM\WinMgmt.exe

C:\WINNT\System32\mspmspsv.exe

C:\WINNT\system32\svchost.exe

C:\WINNT\System32\svchost.exe

C:\WINNT\Explorer.EXE

C:\PROGRA~1\ThinkPad\UTILIT~1\tphkmgr.exe

C:\WINNT\system32\tp4serv.exe

C:\PROGRA~1\CA\ETRUST~1\realmon.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\program files\quicktime\qttask.exe

C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe

C:\Program Files\Common Files\AOL\1252391614\ee\AOLSoftware.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by America Online

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = actsvr.comcastonline.com:8100

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = actsvr.comcastonline.com

O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll

O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll

O4 - HKLM\..\Run: [synchronization Manager] mobsync.exe /logon

O4 - HKLM\..\Run: [Promon.exe] Promon.exe

O4 - HKLM\..\Run: [XircWinModem4] ltcm000c.exe 9

O4 - HKLM\..\Run: [TpHotkey] C:\PROGRA~1\ThinkPad\UTILIT~1\tphkmgr.exe

O4 - HKLM\..\Run: [TrackPointSrv] tp4serv.exe

O4 - HKLM\..\Run: [Realtime Monitor] C:\PROGRA~1\CA\ETRUST~1\realmon.exe -s

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\program files\quicktime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"

O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1252391614\ee\AOLSoftware.exe

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

O8 - Extra context menu item: LimeShop Preferences - file://C:\Program Files\LimeShop\System\Temp\limeshop_script0.htm

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINNT\system32\msjava.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINNT\system32\msjava.dll

O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm

O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINNT\System32\Shdocvw.dll

O9 - Extra button: Software Installer - {D1A4DEBD-C2EE-449f-B9FB-E8409F9A0BC5} - C:\Program Files\Lenovo\PkgMgr\\PkgMgr.exe

O12 - Plugin for .asx: C:\Program Files\Netscape\Communicator\Program\PLUGINS\npdsplay.dll

O14 - IERESET.INF: START_PAGE_URL=http://www.aol.com

O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll

O16 - DPF: {74FFE28D-2378-11D5-990C-006094235084} (IBM Access Support) - https://www-3.ibm.com/pc/support/access/aslibmain/aslib/content/IbmEgath.cab

O16 - DPF: {A031D222-B496-11D2-9CC8-00105A10AAF6} (WONWebLauncher Class) - http://www.flipside.com/cab/WONWebLauncherControl.cab

O16 - DPF: {E598AC61-4C6F-4F4D-877F-FAC49CA91FA3} (acpRunner Class) - https://www-3.ibm.com/pc/support/access/aslibmain/content/AcpControl.cab

O16 - DPF: {FA13A9FA-CA9B-11D2-9780-00104B242EA3} (WildTangent Control) - file://D:\games\WebDriverFullInstall.exe

O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINNT\System32\browseui.dll

O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINNT\System32\browseui.dll

O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe

O23 - Service: CA License Client (CA_LIC_CLNT) - Computer Associates - C:\Program Files\CA\SharedComponents\CA_LIC\lic98rmt.exe

O23 - Service: CA License Server (CA_LIC_SRVR) - Computer Associates - C:\Program Files\CA\SharedComponents\CA_LIC\lic98rmtd.exe

O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: IBM PM Service (IBMPMSVC) - Unknown owner - C:\WINNT\System32\ibmpmsvc.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: eTrust Antivirus RPC Server (InoRPC) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoRpc.exe

O23 - Service: eTrust Antivirus Realtime Server (InoRT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoRT.exe

O23 - Service: eTrust Antivirus Job Server (InoTask) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoTask.exe

O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Event Log Watch (LogWatch) - Computer Associates - C:\Program Files\CA\SharedComponents\CA_LIC\LogWatNT.exe

O23 - Service: OracleOraHome81Agent - Oracle Corporation - C:\oracle\ora81\bin\dbsnmp.exe

O23 - Service: OracleOraHome81ClientCache - Unknown owner - C:\oracle\ora81\BIN\ONRSD.EXE

O23 - Service: OracleOraHome81DataGatherer - Oracle Corporation - C:\oracle\ora81\bin\vppdc.exe

O23 - Service: OracleOraHome81HTTPServer - Unknown owner - C:\oracle\ora81\Apache\Apache\Apache.exe

O23 - Service: OracleOraHome81PagingServer - Unknown owner - C:\oracle\ora81/bin/pagntsrv.exe

O23 - Service: OracleOraHome81TNSListener - Unknown owner - C:\oracle\ora81\BIN\TNSLSNR.exe

O23 - Service: OracleServiceORACLE - Oracle Corporation - c:\oracle\ora81\bin\ORACLE.EXE

O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINNT\wanmpsvc.exe

--

End of file - 7649 bytes

[Firefox]

Hello and

That there is one old operating system (Windows 2000). For the error you are getting have a look in our FAQ HERE at issue #15 and see if that helps with getting Malwarebytes working for you.

Also make sure your antivirus software is updated before doing any scans, as you mentioned it has not been on/updated in quite some time.

[MsMeeska]

Thank you Mr. Forum Deity, I was able to install and run Avast and it did find Malware. I worked on my issue yesterday for hours before realizing that I had forgotten to check for and run automatic updates(the little planet icon is unrecognizable to me), and I'm embarrassed to say how many updates there were. I don't use this old Windows 2000 laptop, but my desktop is still hooked up to my cable internet service. We'll see if Malwarebytes works after Avast cleans up a bit. I do have the link you provided if not, thanks!

[Firefox]

Your quite welcome and please let us know how it goes....

[MsMeeska]

OK, I don't know if anyone is listening, but I followed the instructions for my issues, and no dice! I was able to download and run Spybot, and it found malware. Since removing it, I still am getting the same errors as before (even with Spybot but it still runs). I just can't get Malwarebytes to open at all. Help!!???

[Firefox]

If you found some malware, it could very well be some left over malware that is preventing Malwarebytes from working. Please follow the steps below....

Hello and welcome to Malwarebytes

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

• Option 1 —— Free Expert advice in the Malware Removal Forum
  
• Option 2 —— Paying customer -- Contact Support via email
  
• Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the

Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

• Please read and follow the directions here (http://www.malwarebytes.org/forums/index.php?showtopic=9573), skipping any steps you are unable to complete.
  
• After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification,
  so that you're alerted when someone has replied to your post.

NOTE: Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

• If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
  Or
  
• You may send a Private Message to a Moderator asking for assistance.
  

OPTION 2

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here (http://helpdesk.malwarebytes.org/home)

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site here (http://www.malwarebytes.org/premium-support.php)

Please be patient, someone will assist you as soon as possible.