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help! system removal virus!


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help. I woke up and went to my computer today, woke it up from hibernation, it was fine, went to the bathroom, and when i came back all the icons were gone and i got a system removal thing with the fake scan and such, ive had this before but i didnt loose my icons, i followed a step by step from online telling me to use rkill, tdsskiller, and then malwarebytes, but when i try to load malwarebytes it says access denied at the end of the installation, how do i fix this and am i doing the right steps to fix the problem. thanks

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Welcome to the forum.

See if following this guide works.

if not...........

Please download OTL from one of the links below:


http://oldtimer.geekstogo.com/OTL.com (<---renamed version)

Save it to your desktop.

Double click on the icon on your desktop.

Click the Scan All Users checkbox.

Push the Quick Scan button.

Two reports will open, copy and paste them in a reply here: (or attach them as .txt files)

OTL.txt <-- Will be opened

Extra.txt <-- Will be minimized


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