longbeachlouise
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Posts posted by longbeachlouise
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Is this the right download page for me?
http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_134477_1
First, I download the drivers from hp.com.
Then, I delete the current drivers? Would you please walk me through that?
Thank you so much for everything!
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Okay, I updated the optional updates:
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Would you like me to update the optional updates?
I just rebooted after following the instructions to set minidump.
Let me ask for my brother's help to download the wireless drivers from HP . . .
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Here are the search results on the extensions you listed:
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Hi, This is the windows update screen:
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On 1/21/2017 at 2:14 AM, usasma said:
Just FYI - Office doesn't come with Windows. On some systems there will be an option to install it - but you'll have to pay for it.
The .xls stuff is documents (spreadsheets) that are saved after using Office. If the .xls documents have disappeared, there's a serious problem here.
No .xls documents disappeared! My brother has Office, and can install it, later. But, I don't want it, except the spreadsheet.
My brother explained, I have to right-click and select, Send To compressed (zip) folder to zip. I used to have 7zip. I thought I had to download zip software, but I was wrong!
This refurbished laptop is a Windows 7 64-bit SP1
Intel Core i5-3320M CPU @ 2.60GHz, 8.0GB RAM, Intel HD Graphics 4000Hewlett Packard Probook 6470b
NBK/HP:6470B/COR.15:2.6/8
GB/128SS/DVRW/Win7P64 BitHow old is it? It used to be state-of-the-art . . . seven years ago? I don't know.
SysnativeFileCollectionApp.zip
Edited to say, I looked up a review, which is dated December 2012:
Review HP ProBook 6470b Notebook
http://www.notebookcheck.net/Review-HP-ProBook-6470b-Notebook.86802.0.html -
Thank you so much for your quick response. I have a refurbished laptop, and lots of software that comes with Windows is missing on it. For instance, .xls and other Office software. My brother will help me add zip software. Please expect the zipped report on Monday!
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Would you show me where to download zip? Didn't come with this laptop!
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Is this the right forum? This is the 2nd time my PC shut down unexpectedly. It is fairly new, refurbished Probook 6470b. I downloaded Leawo Video Converter as a free New Years promotional within a week ago. Now, my PC has shut down unexpectedly a couple of times. Here is the message on the Windows Pop up box:
Windows has recovered from an unexpected shutdown.
Windows can check online for a solution to the problem the next time you go online.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF880018C5B57
BCP3: FFFFF88003BB08C8
BCP4: FFFFF88003BB0120
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1Files that help describe the problem:
C:\Windows\Minidump\011717-6661-01.dmp
C:\Users\Louise\AppData\Local\Temp\WER-9469-0.sysdata.xmlRead our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt -
My mouse doesn't appear to have an, "off," button. It has a button which ejects the cover to the battery. If replacing the mouse is all I have to do, then that isn't the worst thing.
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R U serious? I supplied a lot of info. It seems like it could be handled in the bios. I shouldn't have to pull out the mouse usb every time I walk away from the computer.
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The mouse and the keyboard are individually wireless. When I remove the mouse usb connector, the pc sleeps.
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Hi, I am glad there is a thread for general PC help. Following some Microsoft support threads, I did an energy test on my laptop, which generated 8 mistakes. Here is the report:
Power Efficiency Diagnostics Report
Computer Name
LOUISE-PC
Scan Time
2016-09-30T04:13:27Z
Scan Duration
60 seconds
System Manufacturer
Hewlett-Packard
System Product Name
HP ProBook 6470b
BIOS Date
01/31/2013
BIOS Version
68ICE Ver. F.40
OS Build
7601
Platform Role
PlatformRoleMobile
Plugged In
true
Process Count
72
Thread Count
960
Report GUID
{6846a659-f8ed-4187-a775-28a17bf95083}
Analysis Results
Errors
System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.
Driver Name
\FileSystem\srvnet
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name
USB Root Hub
Host Controller ID
PCI\VEN_8086&DEV_1E2D
Host Controller Location
PCI bus 0, device 26, function 0
Device ID
USB\VID_8086&PID_1E2D
Port Path
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name
USB Root Hub
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_8086&PID_1E26
Port Path
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name
Generic USB Hub
Host Controller ID
PCI\VEN_8086&DEV_1E2D
Host Controller Location
PCI bus 0, device 26, function 0
Device ID
USB\VID_8087&PID_0024
Port Path
1
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name
Generic USB Hub
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_8087&PID_0024
Port Path
1
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name
USB Input Device
Host Controller ID
PCI\VEN_8086&DEV_1E2D
Host Controller Location
PCI bus 0, device 26, function 0
Device ID
USB\VID_045E&PID_00E1
Port Path
1,2
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name
USB Composite Device
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_046D&PID_C52B
Port Path
1,3
Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
Warnings
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Information
Platform Timer Resolution:Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units)
156000
Power Policy:Active Power Plan
The current power plan in use
Plan Name
OEM Balanced
Plan GUID
{381b4222-f694-41f0-9685-ff5bb260df2e}
Power Policy:Power Plan Personality (On Battery)
The personality of the current power plan when the system is on battery power.
Personality
Balanced
Power Policy:Video Quality (On Battery)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode
Balance Video Quality and Power Savings
Power Policy:Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality
Balanced
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode
Optimize for Video Quality
CPU Utilization:Processor utilization is low
The average processor utilization during the trace was very low. The system will consume less power when the average processor utilization is very low.
Average Utilization (%)
1.46
Battery:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported
false
S2 Sleep Supported
false
S3 Sleep Supported
true
S4 Sleep Supported
true
Platform Power Management Capabilities:Adaptive Display Brightness is supported.
This computer enables Windows to automatically control the brightness of the integrated display.
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
0
Idle (C) State Count
2
Performance (P) State Count
16
Throttle (T) State Count
8
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
1
Idle (C) State Count
2
Performance (P) State Count
16
Throttle (T) State Count
8
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
2
Idle (C) State Count
2
Performance (P) State Count
16
Throttle (T) State Count
8
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
3
Idle (C) State Count
2
Performance (P) State Count
16
Throttle (T) State Count
8
***********************End Paste*********************************************
Unplugging the mouse and keyboard allows the laptop to go into sleep mode, with the energy light blinking.
You guys are great. Would you kindly help me figure it out?
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Okay. I'll PM you if in further need of assistance, right? Thank you for everything!
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That's great! I never did that before. Now, I know. I thought, you meant, I had to grab a hard drive, and back up my whole C drive onto the hard drive, which takes a long time . . .
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When you said, "system restore," I had forgotten what that is. Are there commands on Windows to do this quickly?
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Wait! I haven't uploaded Photoshop and run a defrag. yet. This week.
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Okay, thanx! I am testing the Screen Virtuoso, and it looks pretty good!
http://emergingdomains.com/0004.swf
The plain .swf file only shows a tiny thumbnail on this BB.
I had to create a youtube video to upload a viewable movie.
8:44PM Editing to say, the recorder doesn't record, "what I hear." Hypercam automatically recorded, "what I hear," through speakers, when I play a video. Screen Virtuoso records keystrokes and whatever the mic captures. Screen Virtuoso suggests to download:
Virtual Audio Cable
http://www.fox-magic.com/vac.php
Does that link look okay to you? Thanx!
8:56PM Look! I checked it on VirusTotal:
Looks clean!
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Thanx so much for those! Trying to find the download link . . .
I downloaded this one: ScreenVirtuoso PRO 4.6.1.3195 , but I didn't execute it, yet.
The one previously before I recovered this PC was HyperCam. It downloaded, Conduit. It's a pup. I still have Hypercam saved on the backup device, but I don't know if I want to mess with it. Beware of the free version of Hypercam.
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I downloaded one, then unplugged my internet to install it, but a popup said, Please put your internet connection to install, so I deleted it.
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Would you recommend a free video software to record desktop activity, that doesn't download stuff? The last one I downloaded from ZDNet put Conduit on my computer, though I left those boxes unchecked.
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Okay. This is going to take me a couple of days. Do you want to close this thread, and if I have any more questions, I could PM you and you could reopen it? Thanx for all your help!
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So, should I install Photoshop first, then run a defrag? Or, should I run a defrag first, install Photoshop, and then run another defrag?
Am I okay to run a defrag? Is everything in order?
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You should be able to check and verify from this link
Thanx for that link. I ran it, and it said the same as above, plus:
No out-of-date versions of Java were found.
Problem Event Name: BlueScreen - Is This the Right Forum?
in BSOD, Crashes, Kernel Debugging
Posted
Thank you for that - I downloaded them!
Please would you review my currently installed programs, and tell me which one to uninstall?
Scrolling down,