gtyhfy

August 10, 2010

Hello Tony Indel,

See if the following steps can help to connect to the update server -

As long as it is NOT due to current live Malware preventing the update then this method may help restore the ability to run updates

After each step please try to run the Update again in the MBAM program.

STEP 01

Backup the Registry:

Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

Please download ERUNT from here
ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
Double click on erunt-setup.exe to Install ERUNT by following the prompts.
Use the default install settings but say NO to the portion that asks you to add ERUNT to the Start-Up folder. You can enable this option later if you wish.
Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
Choose a location for the backup.
Note: the default location is C:\Windows\ERDNT which is acceptable.
Make sure that at least the first two check boxes are selected.
Click on OK
Then click on YES to create the folder.

Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

Once you've completed backing up your Registry, please perform the following fixes until fixed or all methods have been tried

Open Internet Explorer
Note: It MUST be Internet Explorer, not Firefox, Opera, Chrome or any other internet browser
Click on Tools at the top and select Internet Options
Note: If you do not see Tools, press the Alt key on your keyboard and it will show up
Click on the Connections tab
Click on the LAN settings button
Under Automatic configuration make sure that the box next to Automatically detect settings is checked, if it is not, then click the box next to it to check it
Click on the OK button to close the Local Area Network (LAN) Settings window
Click on the OK button to close the Internet Options window
Use this diagram as a guide
Try updating Malwarebytes' Anti-Malware again and if it does not work then please proceed to Step 02

STEP 02

Disable Internet Explorer Proxy Settings and Reset TCP/IP

It is very important that these steps be carried out exactly as shown otherwise the fix will not work.

If you have any questions please ask before moving on.

Please start Notepad and using your mouse make sure you select and copy all the information below in the Code box into your new document.
Then save the file as "fixme.bat" to your Desktop - The .bat extension is important

In the drop down box for Save as type: make sure you select All Files (*.*) and keep the quotes on the name as well. Then close the new file.

@ECHO OFF
reg delete "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyServer /f
reg delete "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyOverride /f
reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyEnable  /t REG_DWORD /d 0 /f
reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v GlobalUserOffline /t REG_DWORD /d 0 /f
netsh int ip reset resetlog.txt

On Windows XP you can double-click the file to run it.
This will flash a black DOS box very quickly and go away, this is normal.
Restart your computer now.
Launch Internet Explorer and see if you can connect to the Internet.
Launch MBAM and check for Updates

STEP 03

Ping the Content Delivery Network

For Windows XP:

Click on START - RUN and type in or Copy/Paste the following and verify that you get a response -

CMD.EXE /K PING mbam-cdn.malwarebytes.org

If all the pings failed then please try running the following command -

TRACERT mbam-cdn.malwarebytes.org

Then copy and paste back the results on your next reply.

STEP 04

Exclude Malwarebytes' Anti-Malware's Files and Folders From Other Active Security Programs:

For Windows XP:

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
C:\Windows\System32\drivers\mbam.sys
C:\Windows\System32\drivers\mbamswissarmy.sys

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well

The FAQ contains examples of setting file exclusions for some known AV products

Please post back if you have further questions.

Thank You

PS Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying.

August 10, 2010

Hello gureko,

You may try to re-install MBAM, and add exclusions to some MBAM files (the words in purple) to your antivirus(avast) to see if it can solve the freezing problem ...

For Windows Vista and Windows 7:

Click on the Start button and select Control Panel
Click on Programs and Features
Uninstall Malwarebytes' Anti-Malware
Restart your computer very important
Download and run mbam-clean.exe from here
It will ask to restart your computer, please allow it to do so very important
After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here. Remember to enable your Anti-Virus after installation.

Note:

You will need to reactivate the program using the license you were sent via email if using the Pro version
Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray if using the Pro version.
Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides, especially Section H, posted in the FAQ's here or ask and we'll explain how to do it.

If it cannot solve, since there are some malware/virus onboard, and as malware removal expert helpers don't work on Malware removal or diagnostics in this forum, please read carefully and follow the directions below so that a qualified helper will help you to clean those nasty malware for free at the malware removal forum -

If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay working with the helper from that site until the issue is resolved.
Please print out, read, and follow the directions here, skipping any steps you are unable to complete.
Then post a NEW topic here, remember to describe your problem along with the necessary logs (MBAM ,DDS, GMER) in that topic. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.
One of the expert helpers there will give you one-on-one assistance when one becomes available.
After posting your new topic, make sure under options (top right of your topic screen), you select Track this topic and choose one of the Email options (prefer Immediate Email Notification) so that you're alerted when someone has replied to your post.
Please be patient when waiting for an expert help as the expert helpers can get a bit busy.
Please try not to post back (bump) your topic within the first 48 hours. Expert helpers will find the topics which has a zero post count first. If you bump your topic, expert helpers may think the topic is replied and jump to other posts.
If there is no reply from any experts after 48 hours, you can reply the topic for asking help again or send a Private Message to a Moderator asking for assistance.
Please do not alter the system (eg install or uninstall any software, conduct some fixes, use any removal/scanning tool) after posting unless it is told by the expert helper. Using these other tools often makes the cleanup task more difficult and time consuming.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via here for a prioritized support. Please remember to quote your cleverbridge Reference Number from the confirmation e-mail when requesting assistance.

If you're a Corporate or Technician Licensed customer seeking assistance please send an email to corporate-support@malwarebytes.org. Please quote your order reference number when you send the request.

NOTE: If for some reason you're unable to run some of the tools in the first link, then skip that step and move on to the next one. If you can't even run any tools in safe mode, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

Thank You

PS Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying.

August 8, 2010

Hello random.user,

As we don't work on Malware removal or diagnostics in this forum, please read carefully and follow the directions below so that a qualified expert helper will help you to clean those nasty malware for free at the malware removal forum -

If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay working with the helper from that site until the issue is resolved.
Please print out, read, and follow the directions here, skipping any steps you are unable to complete.
Then post a NEW topic here, remember to describe your problem along with the necessary logs (MBAM ,DDS, GMER) in that topic. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.
One of the expert helpers there will give you one-on-one assistance when one becomes available.
After posting your new topic, make sure under options (top right of your topic screen), you select Track this topic and choose one of the Email options (prefer Immediate Email Notification) so that you're alerted when someone has replied to your post.
Please be patient when waiting for an expert help as the expert helpers can get a bit busy.
Please try not to post back (bump) your topic within the first 48 hours. Expert helpers will find the topics which has a zero post count first. If you bump your topic, expert helpers may think the topic is replied and jump to other posts.
If there is no reply from any experts after 48 hours, you can reply the topic for asking help again or send a Private Message to a Moderator asking for assistance.
Please do not alter the system (eg install or uninstall any software, conduct some fixes, use any removal/scanning tool) after posting unless it is told by the expert helper. Using these other tools often makes the cleanup task more difficult and time consuming.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via here for a prioritized support. Please remember to quote your cleverbridge Reference Number from the confirmation e-mail when requesting assistance.

If you're a Corporate or Technician Licensed customer seeking assistance please send an email to corporate-support@malwarebytes.org. Please quote your order reference number when you send the request.

NOTE: If for some reason you're unable to run some of the tools in the first link, then skip that step and move on to the next one. If you can't even run any tools in safe mode, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

Thank You

PS Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying.

August 7, 2010

Hello cramit02,

Try some of these steps, though not sure if they will be the same:

CA 2010

Open 'My Internet' section.
If so open that up and click 'View Settings'.
Look for 'Identity Protection'
Scroll down to 'Trusted and Untrusted Sites'
Paste in the following:
data-cdn.mbamupdates.com
Tick 'Trusted Site-always allow'
Click 'Add'
Click 'Apply' and reboot

In CA ISS 2007 and 2008:

Open the CA Personal Firewall GUI;
Click the 'Privacy' icon;
On the tab: "Internet Browser Protection", click the "Manage Sites" button;
In the 'manage sites' dialog box, click "Add";
In the 'URL' field, paste this URL:
data-cdn.mbamupdates.com
In each tab of that dialog box, make sure that no boxes are checked;
Click OK;
On the 'manage sites' dialog box, click 'Close";
Close CA Personal Firewall GUI.

2007 Identity Protection:

Open GUI
Click 'Privacy' button
On the left side, click 'Manage Sites' button
At the top right side, add the following url:
data-cdn.mbamupdates.com
Click 'Ok' close software

See if that helps.

Please post back if you have further questions.

Thank You B)

PS Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying.

August 7, 2010

Hello w33d3r,

I will leave a reply from a MBAM staff in another post to answer your question -

[...] Malwarebytes' Anti-Malware doesn't currently scan archives (zip, rar, ace etc) because it only looks for active infections. I do believe the developers have mentioned that they do plan to implement scanning within archives at some point in the future though, although I do not know when.

Please post back if you have further questions.

Thank You B)

PS Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying.

August 7, 2010

Hello again,

Just to ensure a thing - is that IP block only occur when you start your Firefox?

If yes, is there any default page set at the startup?

If yes too, what is the website/page then? (please put the address of the site in a code tag please )

And one more thing, do you have ask toolbar installed on your machine (esp. an add-on in Firefox)?

Thanks

Edit - adding question.

August 6, 2010

Hello James,

Here is the link to the section about adding exclusions to MSE:

http://forums.malwarebytes.org/index.php?s...st&p=181018

In Vista it is Automatic (delayed start), which I believe is the default setting.

Please post back if you have further questions.

Thank You

August 6, 2010

Hello Bohlen,

Do you have any P2P software (eg BitTorrent/ Limewire/uTorrent), Skype or software like Wise Disk Cleaner running while you receieve the IP block?

Please post back if you have further questions.

Thank You

PS Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying.

August 5, 2010

Hello all4me123, :rolleyes:

What is the exact wordings of the message? And which file was scanning just before the crash?

And if you need to scan the system to see if the computer is infected, use "quick scan" is enough. Full scan is used only if you need to find the orphaned items (although it do searches other active items that quick scan will also do), and it is slower than quick scan.

Anyway, we may first try a re-install of MBAM, then you can continue with the instructions Firefox given below. Please follow the instructions below, and remember to read the last point in the note:

For Windows XP:

Click on Start and select Control Panel
Open Add/Remove Programs
Uninstall Malwarebytes' Anti-Malware
Restart your computer very important
Download and run mbam-clean.exe from here
It will ask to restart your computer, please allow it to do so very important
After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here. Remember to enable your Anti-Virus after installation.

For Windows Vista and Windows 7:

Click on the Start button and select Control Panel
Click on Programs and Features
Uninstall Malwarebytes' Anti-Malware
Restart your computer very important
Download and run mbam-clean.exe from here
It will ask to restart your computer, please allow it to do so very important
After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here. Remember to enable your Anti-Virus after installation.

Note:

You will need to reactivate the program using the license you were sent via email if using the Pro version
Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray if using the Pro version.
Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted, especially Section H, in the FAQ's here or ask and we'll explain how to do it.

Please post back if you have further questions.

Thank You :lol:

PS Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying. :lol:

Edit - adding re-install info., and pointing to the post below.

August 3, 2010

Hello bhp3, :rolleyes:

It is likely there are someting left behind that block the use of MBAM. Please read carefully and follow the directions below so that a qualified expert helper will help you to clean those nasty malware for free at the malware removal forum -

If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay working with the helper from that site until the issue is resolved.
Please print out, read, and follow the directions here, skipping any steps you are unable to complete.
Then post a NEW topic here, remember to describe your problem along with the necessary logs (MBAM ,DDS, GMER) in that topic. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.
One of the expert helpers there will give you one-on-one assistance when one becomes available.
After posting your new topic, make sure under options (top right of your topic screen), you select Track this topic and choose one of the Email options (prefer Immediate Email Notification) so that you're alerted when someone has replied to your post.
Please be patient when waiting for an expert help as the expert helpers can get a bit busy.
Please try not to post back (bump) your topic within the first 48 hours. Expert helpers will find the topics which has a zero post count first. If you bump your topic, expert helpers may think the topic is replied and jump to other posts.
If there is no reply from any experts after 48 hours, you can reply the topic for asking help again or send a Private Message to a Moderator asking for assistance.
Please do not alter the system (eg install or uninstall any software, conduct some fixes, use any removal/scanning tool) after posting unless it is told by the expert helper. Using these other tools often makes the cleanup task more difficult and time consuming.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via here for a prioritized support. Please remember to quote your cleverbridge Reference Number from the confirmation e-mail when requesting assistance.

If you're a Corporate or Technician Licensed customer seeking assistance please send an email to corporate-support@malwarebytes.org. Please quote your order reference number when you send the request.

NOTE: If for some reason you're unable to run some of the tools in the first link, then skip that step and move on to the next one. If you can't even run any tools in safe mode, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

Thank You :lol:

PS Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying. :lol:

August 3, 2010

Hello Smallfry32, :rolleyes:

First, please don't reply any topics in the malware removal- HiJackThis forum unless you are the topic starter (the person who made the topic).

Then, are you trying to remove the malware in your system? If so, first please read FireFox suggestions below, and get the setup file run. Then use run MBAM to clean the system. If it is not successful, please read the following, get the tools run from the instructions at the 1st link, then post your problem description and logs produced as a new topic from the 2nd link below -

As we don't work on Malware removal or diagnostics in this forum, please read carefully and follow the directions below so that a qualified expert helper will help you to clean those nasty malware for free at the malware removal forum -

If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay working with the helper from that site until the issue is resolved.
Please print out, read, and follow the directions here, skipping any steps you are unable to complete.
Then post a NEW topic here, remember to describe your problem along with the necessary logs (MBAM ,DDS, GMER) in that topic. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.
One of the expert helpers there will give you one-on-one assistance when one becomes available.
After posting your new topic, make sure under options (top right of your topic screen), you select Track this topic and choose one of the Email options (prefer Immediate Email Notification) so that you're alerted when someone has replied to your post.
Please be patient when waiting for an expert help as the expert helpers can get a bit busy.
Please try not to post back (bump) your topic within the first 48 hours. Expert helpers will find the topics which has a zero post count first. If you bump your topic, expert helpers may think the topic is replied and jump to other posts.
If there is no reply from any experts after 48 hours, you can reply the topic for asking help again or send a Private Message to a Moderator asking for assistance.
Please do not alter the system (eg install or uninstall any software, conduct some fixes, use any removal/scanning tool) after posting unless it is told by the expert helper. Using these other tools often makes the cleanup task more difficult and time consuming.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via here for a prioritized support. Please remember to quote your cleverbridge Reference Number from the confirmation e-mail when requesting assistance.

If you're a Corporate or Technician Licensed customer seeking assistance please send an email to corporate-support@malwarebytes.org. Please quote your order reference number when you send the request.

NOTE: If for some reason you're unable to run some of the tools in the first link, then skip that step and move on to the next one. If you can't even run any tools in safe mode, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

Please post back if you have further questions.

Thank You :lol:

PS Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying. :lol:

Edit - Pointing member to read the post below.

August 3, 2010

Hello rems, :rolleyes:

You may ask a mod/admin to move this topic (or repost the logs) to the malware removal -HJT Logs forum, as expert helpers do not analyse logs in this forum (this forum is to serve customers about questions on MBAM).

Just a few notes for you when you post your logs in malware removal forum -

If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay working with the helper from that site until the issue is resolved.
Then post a NEW topic here, remember to describe your problem along with the necessary logs (MBAM ,DDS, GMER) in that topic. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.
One of the expert helpers there will give you one-on-one assistance when one becomes available.
After posting your new topic, make sure under options (top right of your topic screen), you select Track this topic and choose one of the Email options (prefer Immediate Email Notification) so that you're alerted when someone has replied to your post.
Please be patient when waiting for an expert help as the expert helpers can get a bit busy.
Please try not to post back (bump) your topic within the first 48 hours. Expert helpers will find the topics which has a zero post count first. If you bump your topic, expert helpers may think the topic is replied and jump to other posts.
If there is no reply from any experts after 48 hours, you can reply the topic for asking help again or send a Private Message to a Moderator asking for assistance.
Please do not alter the system (eg install or uninstall any software, conduct some fixes, use any removal/scanning tool) after posting unless it is told by the expert helper. Using these other tools often makes the cleanup task more difficult and time consuming.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via here for a prioritized support. Please remember to quote your cleverbridge Reference Number from the confirmation e-mail when requesting assistance.

If you're a Corporate or Technician Licensed customer seeking assistance please send an email to corporate-support@malwarebytes.org. Please quote your order reference number when you send the request.

Thank You :lol:

PS Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying. :lol:

August 3, 2010

Hello pzahutt,

Since it is an old error code (ie you have an old version of MBAM), so please follow the instructions below to re-install MBAM:

For Windows XP:

Click on Start and select Control Panel
Open Add/Remove Programs
Uninstall Malwarebytes' Anti-Malware
Restart your computer very important
Download and run mbam-clean.exe from here
It will ask to restart your computer, please allow it to do so very important
After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here. Remember to enable your Anti-Virus after installation.

Note:

You will need to reactivate the program using the license you were sent via email if using the Pro version
Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray if using the Pro version.
Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

Please post back if you have further questions.

Thank You

PS Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying.

August 3, 2010

Hello Dr.Jaguar,

Please perform the following to see if it can correct the problem:

Show Hidden Files and Folders in Windows XP:

Click Start and select My Computer
Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
Select Folder Options
Click the View tab and make sure Show hidden files and folders is selected under Hidden files and folders
Next, uncheck the box next to Hide protected operating system files (Recommended)
Then, uncheck the box next to Hide extensions for known filetypes
Click Apply then click OK

Delete the definition database in Windows XP:

Go to:

C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref

and delete the "rules.ref" file. Once you've done that, start MBAM and when it shows the error and asks to update. Please let it update.

After performing the steps above, do the following to hide the hidden and system folders again:

Reset Hidden Files and Folders in Windows XP:

Click on Start
Click Start and select My Computer
Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
Select Folder Options
Click the View tab and make sure Do not show hidden files and folders is selected under Hidden files and folders
Next, check the box next to Hide protected operating system files (Recommended)
Then, check the box next to Hide extensions for known filetypes
Click Apply then click OK

If the above instruction cannot solve the problem, please also state the antivirus/ internet security, firewall and other security software you have on the system.

Please post back if you have further questions.

Thank You

PS Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying.

August 3, 2010

Glad to know it can be solved, please don't hesitate to ask if you have further questions

August 3, 2010

Hello BMK,

As the version of MBAM is old, please follow the instructions below to re-install the newest version of MBAM:

For Windows XP:

Click on Start and select Control Panel
Open Add/Remove Programs
Uninstall Malwarebytes' Anti-Malware
Restart your computer very important
Download and run mbam-clean.exe from here
It will ask to restart your computer, please allow it to do so very important
After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here. Remember to enable your Anti-Virus after installation.

Note:

You will need to reactivate the program using the license you were sent via email if using the Pro version
Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray if using the Pro version.
Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

If the above instruction cannot solve the problem, please also state the operating system, the antivirus/ internet security, firewall and other security software you have on the system.

Please post back if you have further questions.

Thank You

PS Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying.

August 2, 2010

Happy birthday Kenny!

August 2, 2010

Hello bhwpts,

If you haven't installed yet, just download from the main site and you can install it for free.

If you have the ID and key, then register it after install. Remember, one combination of ID and key can be used on one computer only.

Please post back if you have further questions.

Thank You

PS Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying.

August 1, 2010

Hello Esrek,

As we don't work on Malware removal or diagnostics in this forum, please read carefully and follow the directions below so that a qualified expert helper will help you to clean those nasty malware for free at the malware removal forum -

If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay working with the helper from that site until the issue is resolved.
Please print out, read, and follow the directions here, skipping any steps you are unable to complete.
Then post a NEW topic here, remember to describe your problem along with the necessary logs (MBAM ,DDS, GMER) in that topic. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.
One of the expert helpers there will give you one-on-one assistance when one becomes available.
After posting your new topic, make sure under options (top right of your topic screen), you select Track this topic and choose one of the Email options (prefer Immediate Email Notification) so that you're alerted when someone has replied to your post.
Please be patient when waiting for an expert help as the expert helpers can get a bit busy.
Please try not to post back (bump) your topic within the first 48 hours. Expert helpers will find the topics which has a zero post count first. If you bump your topic, expert helpers may think the topic is replied and jump to other posts.
If there is no reply from any experts after 48 hours, you can reply the topic for asking help again or send a Private Message to a Moderator asking for assistance.
Please do not alter the system (eg install or uninstall any software, conduct some fixes, use any removal/scanning tool) after posting unless it is told by the expert helper. Using these other tools often makes the cleanup task more difficult and time consuming.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via here for a prioritized support. Please remember to quote your cleverbridge Reference Number from the confirmation e-mail when requesting assistance.

NOTE: If for some reason you're unable to run some of the tools in the first link, then skip that step and move on to the next one. If you can't even run any tools in safe mode, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

Thank You

PS Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying.

July 31, 2010

Hello rodger39,

[...]i'm currently trying to get rid of this 'Malware Doctor' thing[...]

Most likely it is done by the malware. If you can find another computer that can update MBAM, you may copy the database and get the updated copy to the infected one.

ISSUE: I need to get the latest database onto a computer that cannot access the Internet.

SOLUTION: You can manually copy the database from a working computer using a flash drive or CD onto the infected PC. Our database file is stored in the following locations.

Windows XP and 2000
C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
Windows Vista and Windows 7:
C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref

If you wish to have your system checked by an expert heper, you may follow the instructions below -

As we don't work on Malware removal or diagnostics in this forum, please read carefully and follow the directions below so that a qualified expert helper will help you to clean those nasty malware for free at the malware removal forum -

If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay working with the helper from that site until the issue is resolved.
Please print out, read, and follow the directions here, skipping any steps you are unable to complete.
Then post a NEW topic here, remember to describe your problem along with the necessary logs (MBAM ,DDS, GMER) in that topic. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.
One of the expert helpers there will give you one-on-one assistance when one becomes available.
After posting your new topic, make sure under options (top right of your topic screen), you select Track this topic and choose one of the Email options (prefer Immediate Email Notification) so that you're alerted when someone has replied to your post.
Please be patient when waiting for an expert help as the expert helpers can get a bit busy.
Please try not to post back (bump) your topic within the first 48 hours. Expert helpers will find the topics which has a zero post count first. If you bump your topic, expert helpers may think the topic is replied and jump to other posts.
If there is no reply from any experts after 48 hours, you can reply the topic for asking help again or send a Private Message to a Moderator asking for assistance.
Please do not alter the system (eg install or uninstall any software, conduct some fixes, use any removal/scanning tool) after posting unless it is told by the expert helper. Using these other tools often makes the cleanup task more difficult and time consuming.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via here for a prioritized support. Please remember to quote your cleverbridge Reference Number from the confirmation e-mail when requesting assistance.

If you're a Corporate or Technician Licensed customer seeking assistance please send an email to corporate-support@malwarebytes.org. Please quote your order reference number when you send the request.

NOTE: If for some reason you're unable to run some of the tools in the first link, then skip that step and move on to the next one. If you can't even run any tools in safe mode, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

Please post back if you have further questions.

Thank You

PS Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying. :lol:

July 30, 2010

Hello LErekson,

As it is an old error code, the first thing we try will be a re-install of a new version of MBAM. Please follow the instructions below:

For Windows XP:

Click on Start and select Control Panel
Open Add/Remove Programs
Uninstall Malwarebytes' Anti-Malware
Restart your computer very important
Download and run mbam-clean.exe from here
It will ask to restart your computer, please allow it to do so very important
After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here. Remember to enable your Anti-Virus after installation.

For Windows Vista and Windows 7:

Click on the Start button and select Control Panel
Click on Programs and Features
Uninstall Malwarebytes' Anti-Malware
Restart your computer very important
Download and run mbam-clean.exe from here
It will ask to restart your computer, please allow it to do so very important
After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here. Remember to enable your Anti-Virus after installation.

Note:

You will need to reactivate the program using the license you were sent via email if using the Pro version
Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray if using the Pro version.
Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

If the above instruction cannot solve the problem, please also state the operating system, the antivirus/ internet security, firewall and other security software you have on the system.

Please post back if you have further questions.

Thank You

PS Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying.

July 30, 2010

Hello Michael,

Try running GMER in safe mode, and if it still crashes, skip that step. Remember those steps of the dds and gmer are not for curing the machine, but just capturing the status of the machine at the time of running those tools. So please follow what AdvancedSetup said and post what you can produce as a new topic in the malware removal forum.

Thanks.

Edit - adding instruction of posting in the other forum.

July 30, 2010

Hello justbob1000,

Have you tried scanning your computer by the antivirus installed in your computer and MBAM? If you haven't scan the system, go ahead and see if using both of them can cure the problem. If it cannot solve the redirect problem, please follow the directions below.

As we don't work on Malware removal or diagnostics in this forum, please read carefully and follow the directions below so that a qualified expert helper will help you to clean those nasty malware for free at the malware removal forum -

If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay working with the helper from that site until the issue is resolved.
Please print out, read, and follow the directions here, skipping any steps you are unable to complete.
Then post a NEW topic here, remember to describe your problem along with the necessary logs (MBAM ,DDS, GMER) in that topic. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.
One of the expert helpers there will give you one-on-one assistance when one becomes available.
After posting your new topic, make sure under options (top right of your topic screen), you select Track this topic and choose one of the Email options (prefer Immediate Email Notification) so that you're alerted when someone has replied to your post.
Please be patient when waiting for an expert help as the expert helpers can get a bit busy.
Please try not to post back (bump) your topic within the first 48 hours. Expert helpers will find the topics which has a zero post count first. If you bump your topic, expert helpers may think the topic is replied and jump to other posts.
If there is no reply from any experts after 48 hours, you can reply the topic for asking help again or send a Private Message to a Moderator asking for assistance.
Please do not alter the system (eg install or uninstall any software, conduct some fixes, use any removal/scanning tool) after posting unless it is told by the expert helper. Using these other tools often makes the cleanup task more difficult and time consuming.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via here for a prioritized support. Please remember to quote your cleverbridge Reference Number from the confirmation e-mail when requesting assistance.

If you're a Corporate or Technician Licensed customer seeking assistance please send an email to corporate-support@malwarebytes.org. Please quote your order reference number when you send the request.

NOTE: If for some reason you're unable to run some of the tools in the first link, then skip that step and move on to the next one. If you can't even run any tools in safe mode, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

Thank You

PS Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying.

July 30, 2010

Hello zapp21,

As we don't work on Malware removal or diagnostics in this forum, please read carefully and follow the directions below so that a qualified expert helper will help you to clean those nasty malware for free at the malware removal forum -

If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay working with the helper from that site until the issue is resolved.
Please print out, read, and follow the directions here, skipping any steps you are unable to complete.
Then post a NEW topic here, remember to describe your problem along with the necessary logs (MBAM ,DDS, GMER) in that topic. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.
One of the expert helpers there will give you one-on-one assistance when one becomes available.
After posting your new topic, make sure under options (top right of your topic screen), you select Track this topic and choose one of the Email options (prefer Immediate Email Notification) so that you're alerted when someone has replied to your post.
Please be patient when waiting for an expert help as the expert helpers can get a bit busy.
Please try not to post back (bump) your topic within the first 48 hours. Expert helpers will find the topics which has a zero post count first. If you bump your topic, expert helpers may think the topic is replied and jump to other posts.
If there is no reply from any experts after 48 hours, you can reply the topic for asking help again or send a Private Message to a Moderator asking for assistance.
Please do not alter the system (eg install or uninstall any software, conduct some fixes, use any removal/scanning tool) after posting unless it is told by the expert helper. Using these other tools often makes the cleanup task more difficult and time consuming.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via here for a prioritized support. Please remember to quote your cleverbridge Reference Number from the confirmation e-mail when requesting assistance.

If you're a Corporate or Technician Licensed customer seeking assistance please send an email to corporate-support@malwarebytes.org. Please quote your order reference number when you send the request.

NOTE: If for some reason you're unable to run some of the tools in the first link, then skip that step and move on to the next one. If you can't even run any tools in safe mode, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

Thank You

PS Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying.

July 27, 2010

edit - i misread the post and so please read the post by Firefox below....

Events

Profiles

Forums

Posts posted by gtyhfy

Important Information