gtyhfy
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Posts posted by gtyhfy
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Hello Bomba689,
Please read and perform the suggested action at issue 15 of Section A in the pinned topic Common Issues, Questions, and their Solutions.
Please post back if you have further questions.
Thank You
PS
1. Please use the "ADDREPLY"
button at bottom of forum window instead of other ones when you start replying. It makes the whole topic easier to read. 
2. For other members who have similar issue and need someone to assist you, please click the button
below and post your problem as a new topic. Thanks -
Hello Fairy,
If you use the Add-On Pack in the Norton, please update it to the latest version first, and see if MBAM can update. If not, then please temporarily disable the Add-On Pack and see if MBAM can update.
By the way, as the version of MBAM in your computer is old, please follow the instructions, and pay attention to the third point of the note below, to install the latest version of MBAM:
For Windows XP:
- Click on Start and select Control Panel
- Open Add/Remove Programs
- Uninstall Malwarebytes' Anti-Malware
- Restart your computer very important
- Download and run mbam-clean.exe from here
- It will ask to restart your computer, please allow it to do so very important
- After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here. Remember to enable your Anti-Virus after installation.
Note:
- You will need to reactivate the program using the license you were sent via email if using the Pro version
- Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray if using the Pro version. - Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides, especially Section H, posted in the FAQ's here or ask and we'll explain how to do it.
Please post back if you have further questions.
Thank You
PS
1. Please use the "ADDREPLY"
button at bottom of forum window instead of other ones when you start replying. It makes the whole topic easier to read. 2. For other members who have similar issue and need someone to assist you, please click the button
below and post your problem as a new topic. Thanks - Click on Start and select Control Panel
-
Hello climbingfool2008,
Have you ever added the exceptions in your antivirus/internet security software? If not, go ahead and add them and see if it corrects the issue -
For Windows XP:
- C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
- C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
- C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
- C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
- C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
- C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
- C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
- C:\Windows\System32\drivers\mbam.sys
- C:\Windows\System32\drivers\mbamswissarmy.sys
For Windows Vista or Windows 7:
- C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
- C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
- C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
- C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
- C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
- C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
- C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
- C:\Windows\System32\drivers\mbam.sys
- C:\Windows\System32\drivers\mbamswissarmy.sys
For 64 bit versions of Windows Vista or Windows 7:
- C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
- C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
- C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
- C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll
- C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
- C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
- C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
- C:\Windows\System32\drivers\mbam.sys
- C:\Windows\SysWoW64\drivers\mbamswissarmy.sys
Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well
The FAQ contains examples of setting file exclusions for some known AV products
If you use Norton and have the Add-on Pack, please update it and see if it corrects the issue too.
If the above instruction cannot solve the problem, please also state the operating system, the antivirus/ internet security, firewall and other security software you have on the system.
Please post back if you have further questions.
Thank You
PS
1. Please use the "ADDREPLY"
button at bottom of forum window instead of other ones when you start replying. It makes the whole topic easier to read. 2. For other members who have similar issue and need someone to assist you, please click the button
below and post your problem as a new topic. Thanks - C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
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- Same content with the post above. Admin/Mod may want to delete this one. For furtz, please follow the instruction above, thanks. -
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Hello Pinknwhite90,
You go to a near correct place now. Please follow the instructions below so that someone will help you at another place -
As we don't work on Malware removal or diagnostics in this forum, please read carefully and follow the directions below so that a qualified expert helper will help you to clean those nasty malware for free at the malware removal forum -
- If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay working with the helper from that site until the issue is resolved.
- Please print out, read, and follow the directions here, skipping any steps you are unable to complete.
- Then post a NEW topic here, remember to describe your problem along with the necessary logs (MBAM ,DDS, GMER) in that topic. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.
- One of the expert helpers there will give you one-on-one assistance when one becomes available.
- After posting your new topic, make sure under options (top right of your topic screen), you select Track this topic and choose one of the Email options (prefer Immediate Email Notification) so that you're alerted when someone has replied to your post.
- Please be patient when waiting for an expert help as the expert helpers can get a bit busy.
- Please try not to post back (bump) your topic within the first 48 hours. Expert helpers will find the topics which has a zero post count first. If you bump your topic, expert helpers may think the topic is replied and jump to other posts.
If there is no reply from any experts after 48 hours, you can reply the topic for asking help again or send a Private Message to a Moderator asking for assistance. - Please do not alter the system (eg install or uninstall any software, conduct some fixes, use any removal/scanning tool) after posting unless it is told by the expert helper. Using these other tools often makes the cleanup task more difficult and time consuming.
Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via here for a prioritized support. Please remember to quote your cleverbridge Reference Number from the confirmation e-mail when requesting assistance.
If you're a Corporate or Technician Licensed customer seeking assistance please send an email to corporate-support@malwarebytes.org. Please quote your order reference number when you send the request.
NOTE: If for some reason you're unable to run some of the tools in the first link, then skip that step and move on to the next one. If you can't even run any tools in safe mode, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.
Thank You
PS
1. Please use the "ADDREPLY"
button at bottom of forum window instead of other ones when you start replying. It makes the whole topic easier to read. 2. For other members who have similar issue and need someone to assist you, please click the button
below and post your problem as a new topic. Thanks - If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay working with the helper from that site until the issue is resolved.
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Hello Tony Indel,
I have contacted a Malwarebytes staff to view this topic. Please stay tuned.
Edit - *Correct typo.
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- duplicate one, please read the post above, thanks. -
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Hello chabboa,
If you are in doubt, you can upload the file to a online scanner and see if it is virus:
Then if it comes out it is clean, you may follow the instructions HERE, post the developer log in False Positives forum, and attach zipped file(s) in question if possible. The developer will investigate then.
Please post back if you have further questions.
Thank You
PS
1. Please use the "ADDREPLY"
button at bottom of forum window instead of other ones when you start replying. 2. For other members who have similar issue and need someone to assist you, please click the button
below and post your problem as a new topic. Thanks -
Hello crgibson,
/runupdate does not work as this *parameter is removed. If you need to use the function, please use /update instead.
Please refer to the help file for the parameters and switches you can use in free and paid versions.
Thanks.
Edit - *correct the name.
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Unless the problem is NOT caused by active malware present in the system, please follow the instructions of posting a diagnostics of malware posted by noknojon at post #2.
Otherwise, please perform what noknojon asks at post #4 below -
Please check your internet connections and make sure you have excluded Malwarebytes from all Firewalls and Filters -I can only add the exclusions again and if this makes no change then you Still have the infection
Then if it cannot solve, since you did mention something about the tracing utility and TCPView (hopefully you have MBAM version 1.45 or above when you did these stuff), please post the following items in the next reply so that a MBAM staff will help you with the problem:
1. Whether you can see the 4-digit number in this link
2. traceout log from the traceroute utility
3. the line of mbam.exe shown in the TCPView when you try to update.
Thank You
PS
1. Please use the "ADDREPLY"
button at bottom of forum window instead of other ones when you start replying. 2. For other members who have similar issue and need someone to assist you, please click the button
below and post your problem as a new topic. Thanks -
Hello again,
Can you search the file "rules.def" by using the search function built with windows?
Here is the guide from Microsoft if you want to know how to perform a search in Windows XP:
http://support.microsoft.com/kb/308895
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Hello gggerry,
See if the following steps will help you to clear the problem:
Show Hidden Files and Folders in Windows XP:
- Click Start and select My Computer
- Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
- Select Folder Options
- Click the View tab and make sure Show hidden files and folders is selected under Hidden files and folders
- Next, uncheck the box next to Hide protected operating system files (Recommended)
- Then, uncheck the box next to Hide extensions for known filetypes
- Click Apply then click OK
Show Hidden Files and Folders in Windows Vista and Windows 7:
- Click on the Start
button and select Computer - Press the Alt key on your keyboard and click on Tools
- Select Folder Options
- Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders
- Next, uncheck the box next to Hide protected operating system files (Recommended)
- Then, uncheck the box next to Hide extensions for known filetypes
- Click Apply then click OK
Delete Denifition Database:
Go to:
Windows XP and 2000:
* C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
Windows Vista and Windows 7:
* C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
and delete the "rules.ref" file. Once you've done that, start MBAM and when it shows the error and asks to update.
After performing the steps above, do the following to hide the hidden and system folders again:
Reset Hidden Files and Folders in Windows XP:
- Click on Start
- Click Start and select My Computer
- Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
- Select Folder Options
- Click the View tab and make sure Do not show hidden files and folders is selected under Hidden files and folders
- Next, check the box next to Hide protected operating system files (Recommended)
- Then, check the box next to Hide extensions for known filetypes
- Click Apply then click OK
Reset Hidden Files and Folders in Windows Vista and Windows 7:
- Click on the Start button and select Computer
- Press the Alt key on your keyboard and click on Tools
- Select Folder Options
- Click the View tab and make sure that Do not show hidden files and folders is selected under Hidden files and folders
- Next, check the box next to Hide protected operating system files (Recommended)
- Then, check the box next to Hide extensions for known filetypes
- Click Apply then click OK
Please post back if you have further questions.
Thank You
PS
1. Please use the "ADDREPLY"
button at bottom of forum window instead of other ones when you start replying. 2. For other members who have similar issue and need someone to assist you, please click the button
below and post your problem as a new topic. Thanks - Click Start and select My Computer
-
Hello Senior,
If there is no P2P software like Limeware, BitTorrent, or Skype running at background when you have the IP block message, I would suggest to have the system checked.
Since you are a paying customer, you can contact the help desk at support@malwarebytes.org or via here for a prioritized support. Please remember to quote your cleverbridge Reference Number from the confirmation e-mail when requesting assistance.
Please post back if you have further questions.
Thank You
PS
1. Please use the "ADDREPLY"
button at bottom of forum window instead of other ones when you start replying. 2. For other members who have similar issue and need someone to assist you, please click the button
below and post your problem as a new topic. If it is about problem with Malwarebytes' Antimalware, please post your questions at the General Malwarebytes' Anti-Malware Forum. Thanks -
Hello jedimasterk,
As we don't work on Malware removal or diagnostics in this forum, please read carefully and follow the directions below so that a qualified expert helper will help you to clean those nasty malware for free at the malware removal forum -
- If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay working with the helper from that site until the issue is resolved.
- Please print out, read, and follow the directions here, skipping any steps you are unable to complete.
- Then post a NEW topic here, remember to describe your problem along with the necessary logs (MBAM ,DDS, GMER) in that topic. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.
- One of the expert helpers there will give you one-on-one assistance when one becomes available.
- After posting your new topic, make sure under options (top right of your topic screen), you select Track this topic and choose one of the Email options (prefer Immediate Email Notification) so that you're alerted when someone has replied to your post.
- Please be patient when waiting for an expert help as the expert helpers can get a bit busy.
- Please try not to post back (bump) your topic within the first 48 hours. Expert helpers will find the topics which has a zero post count first. If you bump your topic, expert helpers may think the topic is replied and jump to other posts.
If there is no reply from any experts after 48 hours, you can reply the topic for asking help again or send a Private Message to a Moderator asking for assistance. - Please do not alter the system (eg install or uninstall any software, conduct some fixes, use any removal/scanning tool) after posting unless it is told by the expert helper. Using these other tools often makes the cleanup task more difficult and time consuming.
Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via here for a prioritized support. Please remember to quote your cleverbridge Reference Number from the confirmation e-mail when requesting assistance.
If you're a Corporate or Technician Licensed customer seeking assistance please send an email to corporate-support@malwarebytes.org. Please quote your order reference number when you send the request.
NOTE: If for some reason you're unable to run some of the tools in the first link, then skip that step and move on to the next one. If you can't even run any tools in safe mode, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.
Thank You
PS Please use the "ADDREPLY"
button at bottom of forum window instead of other ones when you start replying. - If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay working with the helper from that site until the issue is resolved.
-
Hello Tony again,
For a short-term solution, you may find another machine that have installed MBAM and get a recent definition database -
ISSUE: I need to get the latest database onto a computer that cannot access the Internet.
SOLUTION: You can manually copy the database from a working computer using a flash drive or CD onto the infected PC. Our database file is stored in the following locations.
- Windows XP and 2000
- C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
- Windows Vista and Windows 7:
- C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
You can also download a manual update from here - NOTE: This manual update will always be way behind in version level compared to updates from within the program
But please follow the steps below and a Malwarebtyes staff will help you from the information you gave -
Step 01
Click onand post back what it says. It should be just a 4-digit number showing in the upper-left corner of your browser window.Step 02
Please download and run the traceroute utility at. It will run a traceroute to our update servers to see if it can find the connection issue, and then it will write it to a log, and open that log in Notepad when it is done. Please either save the log as a Text File and then attach it to a reply, or copy and paste it into a reply.Note that it may take several minutes to run, and it may look like it is not doing anything for a few minutes. Normally it takes longer when there are errors that it has to log, but it's rare for it to go more than 10 minutes.Step 03
Please download TCPView from Microsoft at.This utility will monitor everything that is accessing the Internet or your local network. All you have to do is run TCPView, and then run Malwarebytes' Anti-Malware and start the update. Watch TCPView to see if mbam.exe shows up in the list. It will be pretty obvious, because it highlights it in green.We need to know what "Remote Address" Malwarebytes' Anti-Malware is trying to connect to. Once it shows up in the list, you can right-click on the line for mbam.exe, and select 'Copy' in order to paste it into a reply. Below is an example of what the line you are looking for will look like inside the following code box:mbam.exe:3656 TCP vista-x64:52135 cdn-208-111-168-7.ord.llnw.net:http ESTABLISHEDThings to be post in the next reply:
1. Whether you can see the 4-digit number in step 01
2. traceout log
3. the line of mbam.exe shown in the TCPView
Thank you
PS For other members having similar problems, please click the button
below and post your problem as a new topic. Thanks. - Windows XP and 2000
-
Hello BAMBI,
As we don't work on Malware removal or diagnostics in this forum, please read carefully and follow the directions below so that a qualified expert helper will help you to clean those nasty malware for free at the malware removal forum -
- If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay working with the helper from that site until the issue is resolved.
- Please print out, read, and follow the directions here, skipping any steps you are unable to complete.
- Then post a NEW topic here, remember to describe your problem along with the necessary logs (MBAM ,DDS, GMER) in that topic. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.
- One of the expert helpers there will give you one-on-one assistance when one becomes available.
- After posting your new topic, make sure under options (top right of your topic screen), you select Track this topic and choose one of the Email options (prefer Immediate Email Notification) so that you're alerted when someone has replied to your post.
- Please be patient when waiting for an expert help as the expert helpers can get a bit busy.
- Please try not to post back (bump) your topic within the first 48 hours. Expert helpers will find the topics which has a zero post count first. If you bump your topic, expert helpers may think the topic is replied and jump to other posts.
If there is no reply from any experts after 48 hours, you can reply the topic for asking help again or send a Private Message to a Moderator asking for assistance. - Please do not alter the system (eg install or uninstall any software, conduct some fixes, use any removal/scanning tool) after posting unless it is told by the expert helper. Using these other tools often makes the cleanup task more difficult and time consuming.
Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via here for a prioritized support. Please remember to quote your cleverbridge Reference Number from the confirmation e-mail when requesting assistance.
If you're a Corporate or Technician Licensed customer seeking assistance please send an email to corporate-support@malwarebytes.org. Please quote your order reference number when you send the request.
NOTE: If for some reason you're unable to run some of the tools in the first link, then skip that step and move on to the next one. If you can't even run any tools in safe mode, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.
Thank You
PS Please use the "ADDREPLY"
button at bottom of forum window instead of other ones when you start replying. - If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay working with the helper from that site until the issue is resolved.
-
Hello scubashadyw,
As we don't work on Malware removal or diagnostics in this forum, please read carefully and follow the directions below so that a qualified expert helper will help you to clean those nasty malware for free at the malware removal forum -
- If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay working with the helper from that site until the issue is resolved.
- Please print out, read, and follow the directions here, skipping any steps you are unable to complete.
- Then post a NEW topic here, remember to describe your problem along with the necessary logs (MBAM ,DDS, GMER logs) in that topic. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.
- One of the expert helpers there will give you one-on-one assistance when one becomes available.
- After posting your new topic, make sure under options (top right of your topic screen), you select Track this topic and choose one of the Email options (prefer Immediate Email Notification) so that you're alerted when someone has replied to your post.
- Please be patient when waiting for an expert help as the expert helpers can get a bit busy.
- Please try not to post back (bump) your topic within the first 48 hours. Expert helpers will find the topics which has a zero post count first. If you bump your topic, expert helpers may think the topic is replied and jump to other posts.
If there is no reply from any experts after 48 hours, you can reply the topic for asking help again or send a Private Message to a Moderator asking for assistance. - Please do not alter the system (eg install or uninstall any software, conduct some fixes, use any removal/scanning tool) after posting unless it is told by the expert helper. Using these other tools often makes the cleanup task more difficult and time consuming.
Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via here for a prioritized support. Please remember to quote your cleverbridge Reference Number from the confirmation e-mail when requesting assistance.
If you're a Corporate or Technician Licensed customer seeking assistance please send an email to corporate-support@malwarebytes.org. Please quote your order reference number when you send the request.
NOTE: If for some reason you're unable to run some of the tools in the first link, then skip that step and move on to the next one. If you can't even run any tools in safe mode, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.
Please post back if you have further questions.
Thank You
PS Please use the "ADDREPLY"
button at bottom of forum window instead of other ones when you start replying. - If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay working with the helper from that site until the issue is resolved.
-
Hello jhakie,
Please do not use ComboFix on your own without the direct guidence of malware fighters/experts. The tool is so powerful that it may cause system failure if use improperly. (You can get a better understanding why I said so in this post at bleeping computer:
http://www.bleepingcomputer.com/forums/topic273628.html).
If the system has any further problems related to malware, please still follow the instructions posted by mountaintree16 above.
Thank you.
-
Hello force,
Thanks for providing new malware samples to Malwarebytes
You can click My Controls -> Manage Your Attachments, then you can delete the files that have been reviewed by the MBAM researchers
Please post back if you have further questions.
Thank You
PS Please use the "ADDREPLY"
button at bottom of forum window instead of other ones when you start replying. -
Hello andy1218,
As it is an old error code from older version (current version at the time of posting is 1.46), please follow the instructions below, according to the your version of Windows, to install the most recent version (and please pay attention to the third point of the note below) -
For Windows XP:
- Click on Start and select Control Panel
- Open Add/Remove Programs
- Uninstall Malwarebytes' Anti-Malware
- Restart your computer very important
- Download and run mbam-clean.exe from here
- It will ask to restart your computer, please allow it to do so very important
- After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here. Remember to enable your Anti-Virus after installation.
For Windows Vista and Windows 7:
- Click on the Start button and select Control Panel
- Click on Programs and Features
- Uninstall Malwarebytes' Anti-Malware
- Restart your computer very important
- Download and run mbam-clean.exe from here
- It will ask to restart your computer, please allow it to do so very important
- After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here. Remember to enable your Anti-Virus after installation.
Note:
- You will need to reactivate the program using the license you were sent via email if using the Pro version
- Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray if using the Pro version. - Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides, especially Section H, posted in the FAQ's here or ask and we'll explain how to do it.
Please post back if you have further questions.
Thank You
PS Please use the "ADDREPLY"
button at bottom of forum window instead of other ones when you start replying. - Click on Start and select Control Panel
-
Hello John ,
As we don't work on Malware removal or diagnostics in this forum, please read carefully and follow the directions below so that a qualified expert helper will help you to clean those nasty malware for free at the malware removal forum -
- If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay working with the helper from that site until the issue is resolved.
- Please print out, read, and follow the directions here, skipping any steps you are unable to complete.
- Then post a NEW topic here, remember to describe your problem along with the necessary logs (MBAM ,DDS, GMER) in that topic. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.
- One of the expert helpers there will give you one-on-one assistance when one becomes available.
- After posting your new topic, make sure under options (top right of your topic screen), you select Track this topic and choose one of the Email options (prefer Immediate Email Notification) so that you're alerted when someone has replied to your post.
- Please be patient when waiting for an expert help as the expert helpers can get a bit busy.
- Please try not to post back (bump) your topic within the first 48 hours. Expert helpers will find the topics which has a zero post count first. If you bump your topic, expert helpers may think the topic is replied and jump to other posts.
If there is no reply from any experts after 48 hours, you can reply the topic for asking help again or send a Private Message to a Moderator asking for assistance. - Please do not alter the system (eg install or uninstall any software, conduct some fixes, use any removal/scanning tool) after posting unless it is told by the expert helper. Using these other tools often makes the cleanup task more difficult and time consuming.
Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via here for a prioritized support. Please remember to quote your cleverbridge Reference Number from the confirmation e-mail when requesting assistance.
If you're a Corporate or Technician Licensed customer seeking assistance please send an email to corporate-support@malwarebytes.org. Please quote your order reference number when you send the request.
NOTE: If for some reason you're unable to run some of the tools in the first link, then skip that step and move on to the next one. If you can't even run any tools in safe mode, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.
Thank You
PS Please use the "ADDREPLY"
button at bottom of forum window instead of other ones when you start replying. - If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay working with the helper from that site until the issue is resolved.
-
Hello daveway,
Is this a setting in environment like academics, organizations or companies? If yes, please send an email to Corporate Support Team <corporate-support@malwarebytes.org> with your Cleverbridge order reference number and they will assist you.
Thank you.
-
Happy birthday
Hope you have a nice day
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Im currently using windows Xp, not sure which service pack.?????????????????????????
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PS for other users which has similar issues, please post your problem as a new topic (press the button
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in Malwarebytes for Windows Support Forum
Posted
Hello Krisblack,
Just a note before the speech below - there are some new kinds of scanning tools (no longer HiJackThis) that need to run now. So please go to the 1st link below and go through those tools ...
As we don't work on Malware removal or diagnostics in this forum, please read carefully and follow the directions below so that a qualified expert helper will help you to clean those nasty malware for free at the malware removal forum -
If there is no reply from any experts after 48 hours, you can reply the topic for asking help again or send a Private Message to a Moderator asking for assistance.
Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via here for a prioritized support. Please remember to quote your cleverbridge Reference Number from the confirmation e-mail when requesting assistance.
If you're a Corporate or Technician Licensed customer seeking assistance please send an email to corporate-support@malwarebytes.org. Please quote your order reference number when you send the request.
NOTE: If for some reason you're unable to run some of the tools in the first link, then skip that step and move on to the next one. If you can't even run any tools in safe mode, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.
Please post back if you have further questions.
Thank You
PS
1. Please use the "ADDREPLY"
button at bottom of forum window instead of other ones when you start replying. It makes the whole topic easier to read. 
2. For other members who have similar issue and need someone to assist you, please click the button
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