Maurice Naggar

On this machine, you need to insure that Chrome browser is the Latest Release version. Google Chrome v.120.0.6099.225 Warning! Download Update [/color] [/b] Now, we can wrap up on this case, on this machine. 👌💢 Temporarily disable Microsoft SmartScreen to download the next software below Let's go ahead and do some clean-up work and remove the tools and logs we've run. Please download KpRm by kernel-panik and save it to your desktop. right-click kprm_2-15.exe and select Run as Administrator. Read and accept the disclaimer. When the tool opens, ensure all boxes under Actions are checked. Under Delete Quarantines select Delete Now, then click Run. Once complete, click OK. After that completes, Delete mb-support-1.9.7.1002.exe Delete mbst-grab-results.zip on the Desktop. Your system is good-to-go. 😎 Sincerely.

Kaspersky KVRT found no virus, no threat. How is the system at this point ? The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted items from a system. This tool does not install. It is run on-demand. This link is for the 64-bit version of MSERT.exe . Be sure you save the file first Upon completion of the save, Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan. That goes especially for web browsers, make sure all are fully exited out of and messenger programs are exited and closed as well Launch MSERT.exe Accept the agreement terms of Microsoft Select CUSTOM scan Look on Scan Options & select CUSTOM scan & then select the C drive to be scanned. Then start the scan. Have lots of patience. Once you start the scan & you see it started, then leave it be. Once you see it has started, take a long long break; walk away. Do not pay credence if you see some intermediate early flash messages on screen display. The only things that count are the End result at the end of the run. Again, any on-screen display about repeat 'infection' is not to be relied on. Ignore those. We only rely on the end result that is on the log-report-file. This is likely to run for many hours ( depending on number of files on your machine & the speed of hardware.) The log is named MSERT.log the log will be at Windows\debug\msert.log Please attach that log with your reply It is normal for the Microsoft Safety Scanner to show 'detections' during the scan process on the screen itself. It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection. That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not.

I had you run scans with ESET Onlinescanner and with Trendmicro Housecall. Malwarebytes detected and removed one file named PROFESSIONALSINGLELANGUAGE.DAT Now a different scan with another security scanner. You should first Close as many of your open-user app-screens as possible. That is to say, Exit all that you do not need to have open. This with Kaspersky KVRT tool. Download Kaspersky Virus Removal Tool (KVRT) from here: https://www.kaspersky.com/downloads/thank-you/free-virus-removal-tool and save to your Desktop. Next, Select the Windows Key and R Key together, the "Run" box should open. Drag and Drop KVRT.exe into the Run Box. C:\Users\liams\DESKTOP\KVRT.exe will now show in the run box. add -dontencrypt Note the space between KVRT.exe and -dontencrypt C:\Users\liams\DESKTOP\KVRT.exe -dontencrypt should now show in the Run box. That addendum to the run command is very important. To start the scan select OK in the "Run" box. The Windows Protected your PC window "may" open, IF SO then select "More Info" A new Window will open, select "Run anyway" A EULA window will open, tick both confirmation boxes then select "Accept" Go slow & careful on this part. In the new window select "Change Parameters" In the new window ensure the following boxes are ticked: System memory Startup objects Boot sectors System drive Then select "OK" and "Start scan“. The Kaspersky tool is very thorough so will take a considerable time to complete, please allow it to finish. Also while Kaspersky runs do not use your PC for anything else.. you completed: If entries are found, there will be options to choose. If "Cure" is offered, leave as it is. For any other options change to "Delete", then select "Continue". Usually, your system needs a reboot to finish the removal process. Logfiles can be found on your systemdrive (usually C: ), similar like this: Reports are saved here C:\KVRT2020_Data\Reports and look similar to this report_20240202_203000.klr Right click direct onto those reports, select > open with > Notepad. Save the files and attach them with your next reply Have lots of patience, as this will most likely run for many hours. Also, be aware I am a volunteer here. I help here as personal time permits. I am not on all the time.

First, recall that I have already had you run a fair number of scanners. This next part is only just for one time. First, do a Windows RESTART. Please run the following custom script. Read all of this before you start. The meaning of the "Fix button" operation here is just to run a custom script just for this particular machine. Please Close all open work before you actually do begin this run. Farbar FRSTENGLISH program location: Downloads folder. The tool is already on system. That is what we will use. Please download the attached fixlist.txt file and save it to Downloads Fixlist.txt <- < - - - - NOTE. It's important that both files, FRSTENGLISH, and fixlist.txt are in the same location or the fix will not work. Right-click with your mouse on FRSTENGLISH and select "Run as Administrator" and reply Yes and allow it to proceed when prompted. That is important. next, press the Fix button just once and wait. You will see a green-color scroll display while FRST is running. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Downloads folder (Fixlog.txt) . Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. The system will be rebooted after the fix has run. Attach FIXLOG.txt with next reply.

NO. I meant that if that .iso was still present on the E drive at that location, then delete it from that location.

Please do the following actions, so that Microsoft Defender antivirus runs side-by-side along with Malwarebytes. Start Malwarebytes. Click Settings ( gear ) icon. Next, lets make real sure that Malwarebytes does NOT register with Windows Security Center Click the Security Tab. Scroll down to "Windows Security Center" Click the selection to the left for the line "Always register Malwarebytes in the Windows Security Center". { We want that to be set as Off .... be sure that line's radio-button selection is all the way to the Left. thanks. } IF that line-selection is greyed-out unavailable, do not fret. Just skip over that. This will not affect any real-time protection of the Malwarebytes for Windows 😃. Close Malwarebytes. > Next, Please do a Windows Restart. Next Please run the following custom script. Read all of this before you start. The meaning of the "Fix button" operation here is just to run a custom script just for this particular machine. NOTE-1: This custom fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. This removes a GoogleUpdater pest infection that is on this machine. It will attempt to run some scans with Microsoft Defender antivirus. It will attempt to clear Cache files of web browsers. It will attempt to clear temporary file areas. It rebuilds the Winsock. Depending on the speed of your computer this fix may take 50-55 minutes or more. Please Close all open work before you actually do begin this run. FRSTENGLISH,exe program location: Downloads folder. The tool is already on system. That is what we will use. Please download the attached fixlist.txt file and save it to Downloads Fixlist.txt<- < - - - - NOTE. It's important that both files, FRSTENGLISH, and fixlist.txt are in the same location or the fix will not work. Right-click with your mouse on FRSTENGLISH and select "Run as Administrator" and reply Yes and allow it to proceed when prompted. That is important. next, press the Fix button just once and wait. You will see a green-color scroll display while FRST is running. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Downloads folder (Fixlog.txt) . Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. The system will be rebooted after the fix has run. Attach FIXLOG.txt with next reply. NOTICE: For potential outside readers, This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause harm. Try to remember what you downloaded recently, because that is the likely source of the GoogleUpdater infection.

The Safety Scanner scan result is all good. Results Summary: ---------------- No infection found. Successfully Submitted Heartbeat Report Microsoft Safety Scanner Finished On Wed Jan 31 21:52:12 2024 We can do other checks. Malwarebytes can detect and remove most malware with no further actions required for free. Please download, install, update Malwarebytes from this link and do a Threat Scan with Malwarebytes see guide link and post back the log as shown below. Then, locate the Scan run report; export out a copy; & then attach in with your reply. See see how-to link Next I would like a report set for review. This is a report only. This is the first beginning step so I can see what is what on this particular machine. Please download MALWAREBYTES MBST Support Tool Once you start it click Advanced >>> then Gather Logs Have patience till the run has finished. Attach the mbst-grab-results.zip from the Desktop to your reply..

Alright, we are done with TrendMicro Housecall. Tell me, Today, was there a Block notice by Malwarebytes about IP Address: 194.26.135.180 ??? First some housekeeping, and then one Scan. Start Malwarebytes. Click Settings ( gear ) icon. Next, let us make real sure that Malwarebytes does NOT register with Windows Security Center Click the Security Tab. Scroll down to "Windows Security Center" Click the selection to the left for the line "Always register Malwarebytes in the Windows Security Center". { We want that to be set as Off .... be sure that line's radio-button selection is all the way to the Left. thanks. } This will not affect any real-time protection of the Malwarebytes for Windows 😃. now Click the General tab. Under Application updates, click the Check for updates button. When it shows a new version available, Accept it and let it proceed forward. Be sure it succeeds. If prompted to do a Restart, just please follow all directions. Let me know how that goes. Next, the Malwarebytes scan Next, click the small x on the Settings line to go to the main Malwarebytes Window. Next click the blue button marked Scan. When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical. >>>>>> 👉 You can actually click the topmost left check-box on the very top line to get ALL lines ticked ( all selected). <<<< 💢 Please double verify you have that TOP check-box tick marked. and that then, all lines have a tick-mark Then click on Quarantine button. Then, locate the Scan run report; export out a copy; & then attach in with your reply. See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4

If this file is still on the E drive, then you should delete it E:\Descargas\Programas\3ds Max\3dsmax 2021\3ds Max 2021\Autodesk_3ds_Max_2021_1_Win_64bit.iso This next part, I would like for you to scan the E drive with ESET Onlinescanner. As a next step, I suggest the following: This is for a scan with ESET Onlinescanner (free). ESET is a well-respected, well-known entity and tool. ESET Onlinescanner checks for viruses, other malware, adwares, & potentially unwanted applications. This here you can start & once it is under way, you can leave the machine alone & let it run over-night. No need to keep watch once it starts the actual scan run. Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe It will start a download of "esetonlinescanner.exe" Save the file to your system, such as the Downloads folder, or else to the Desktop. Go to the saved file, and double click it to get it started. If upon launching the Esetonlinescanner, there is a windows-message box displaying A driver cannot load on this device. Driver ehdrv.sys then, please, TICK the check-box "Don't show this message again" and then, click the Close button on that window-box. The ESET scan will proceed forward. When presented with the initial ESET options, click on "Computer Scan". Next, when prompted by Windows, allow it to start by clicking Yes When prompted for scan type, Click on CUSTOM scan and select E drive to be scanned Look at & tick ( select ) the radio selection "Enable ESET to detect and quarantine potentially unwanted applications" and click on Start scan button. Have patience. The entire process may take an hour or more. There is an initial update download. There is a progress window display. You may step away from machine &. Let it be. That is, once it is under way, you should leave it running. It will run for several hours. At screen "Detections occurred and resolved" click on blue button "View detected results" On next screen, at lower left, click on blue "Save scan log" View where file is to be saved. Provide a meaningful name for the "File name:" On last screen, set to Off (left) the option for Periodic scanning Click "save and continue" Please attach the report file so I can review

Hello. My name is Maurice. I will guide you. Removing pesky malware can be an involved set of tasks over separate runs. Have much patience. Follow my directions. Please don't run any other scans, download, install or uninstall any programs while I'm working with you. Only run the tools I guide you to. Do not run online games while case is on-going. Do not do any free-wheeling web-surfing. The removal of malware isn't instantaneous, please be patient. Cracked or or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also big source of current trojan infections. Please uninstall them now, if any are here, before we start the cleaning procedure. Please stick with me until I give you the "all clear". If your system is running Discord, please be sure to Exit out of it while this case is on-going. Do these 2 steps so that ALL folders & Files are set to SHOW, plus also, Turn OFF Windows Fast start. 1. Show-Hidden-Folders-Files-Extensions https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/ 2. Disable-Fast-Startup https://forums.malwarebytes.com/topic/299350-disable-fast-startup/ 3. At this point, be sure you do a Windows Restart. Next The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted items from a system. This tool does not install. It is run on-demand. This link is for the 64-bit version of MSERT.exe . Be sure you save the file first Upon completion of the save, Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan. That goes especially for web browsers, make sure all are fully exited out of and messenger programs are exited and closed as well Launch MSERT.exe Accept the agreement terms of Microsoft Select CUSTOM scan Look on Scan Options & select CUSTOM scan & then select the C drive to be scanned. Then start the scan. Have lots of patience. Once you start the scan & you see it started, then leave it be. Once you see it has started, take a long long break; walk away. Do not pay credence if you see some intermediate early flash messages on screen display. The only things that count are the End result at the end of the run. Again, any on-screen display about repeat 'infection' is not to be relied on. Ignore those. We only rely on the end result that is on the log-report-file. This is likely to run for many hours ( depending on number of files on your machine & the speed of hardware.) The log is named MSERT.log the log will be at Windows\debug\msert.log Please attach that log with your reply It is normal for the Microsoft Safety Scanner to show 'detections' during the scan process on the screen itself. It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection. That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not.

We're glad that we were able to assist you. The following information will help you to keep your computer and data safer as well as improve your overall privacy Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site. https://www.howtogeek.com/780233/best-password-manager/ Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/ Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download https://patchmypc.com/about-us Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2 Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security Malwarebytes Browser Guard Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/ uBlock Origin Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin Cybersecurity basics & protection Everything you need to know about cybercrime https://www.malwarebytes.com/cybersecurity Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog https://blog.malwarebytes.com/ Hopefully, we've been able to assist you with correcting your system issues. Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you

Yes, it is good to go. The Microsoft Defender antivirus is ON, enabled, and running. It is up-to-date. Make sure to make time and do a Full system Backup to offline storage media. Backup is your best friend. This here is for cleanup of tools I had you use. 👌💢 Temporarily disable Microsoft SmartScreen to download the next software below Let's go ahead and do some clean-up work and remove the tools and logs we've run. Please download KpRm by kernel-panik and save it to your desktop. right-click kprm_2-15.exe and select Run as Administrator. Read and accept the disclaimer. When the tool opens, ensure all boxes under Actions are checked. Under Delete Quarantines select Delete Now, then click Run. Once complete, click OK. After that completes, Delete mb-support-1.9.7.1002.exe Delete mbst-grab-results.zip on the Desktop. Your system is good-to-go. 😎 Sincerely.

Keep the standard normal settings in Malwarebytes. That is to say, do not go changing protection settings of Malwarebytes. The custom-run is good. The Windows System File Checker has made some corrections. Windows Resource Protection found corrupt files and successfully repaired them. This last run has completed what was originally intended. Keep in mind, this Topic thread is just for the machine labeled RPTP7ML For your other machine, if it has issues, you could run the scanners I had listed here. BUT do not in any way use the custom-Fix, that is totally customized for one machine only,. So, in preparation of wrapping up this original case, we do this. This is just a report. SecurityCheck by glax24 I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications. Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe If Microsoft SmartScreen blocks the download, click through to save the file This tool is safe. Smartscreen is overly sensitive. If SmartScreen blocks the file from running click on More info and Run anyway Right-click with your mouse on the Securitycheck.exe and select "Run as administrator" and reply YES to allow to run & go forward Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file. Attach it with your next reply. You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt Thank you

Now a different scan with another security scanner. You should first Close as many of your open-user app-screens as possible. That is to say, Exit all that you do not need to have open. This with Kaspersky KVRT tool. Download Kaspersky Virus Removal Tool (KVRT) from here: https://www.kaspersky.com/downloads/thank-you/free-virus-removal-tool and save to your Desktop. Next, Select the Windows Key and R Key together, the "Run" box should open. Drag and Drop KVRT.exe into the Run Box. C:\Users\Trading\DESKTOP\KVRT.exe will now show in the run box. add -dontencrypt Note the space between KVRT.exe and -dontencrypt C:\Users\Trading\DESKTOP\KVRT.exe -dontencrypt should now show in the Run box. That addendum to the run command is very important. To start the scan select OK in the "Run" box. The Windows Protected your PC window "may" open, IF SO then select "More Info" A new Window will open, select "Run anyway" A EULA window will open, tick both confirmation boxes then select "Accept" Go slow & careful on this part. In the new window select "Change Parameters" In the new window ensure the following boxes are ticked: System memory Startup objects Boot sectors System drive Then select "OK" and "Start scan“. The Kaspersky tool is very thorough so will take a considerable time to complete, please allow it to finish. Also while Kaspersky runs do not use your PC for anything else.. you completed: If entries are found, there will be options to choose. If "Cure" is offered, leave as it is. For any other options change to "Delete", then select "Continue". Usually, your system needs a reboot to finish the removal process. Logfiles can be found on your systemdrive (usually C: ), similar like this: Reports are saved here C:\KVRT2020_Data\Reports and look similar to this report_20240201_203000.klr Right click direct onto those reports, select > open with > Notepad. Save the files and attach them with your next reply Have lots of patience, as this will most likely run for many hours. Also, be aware I am a volunteer here. I help here as personal time permits. I am not on all the time.

I believe that Norton Lifelock is the parent corporation of Norton softwares. Here is a verbatim listing of how the program is reported by Windows Norton 360 (HKLM-x32\...\NGC) (Version: 22.23.10.10 - NortonLifeLock Inc)

Here are the applications that need your attention. AMD Software v.23.7.1 Warning! Download Update Notepad++ (64-bit x64) v.8.6.1 Warning! Download Update Microsoft 365 - en-us v.16.0.17029.20140 Warning! Download Update How Install Office updates? Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.36.32532 v.14.36.32532.0 Warning! Download Update Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.36.32532 v.14.36.32532.0 Warning! Download Update Signal 6.44.0 v.6.44.0 Warning! Download Update Discord v.1.0.9030 Warning! Download Update Microsoft Teams classic v.1.6.00.33567 Warning! Download Update[/color] Tell me, are you ready to wrap this up ? Were there any website Block notice events Today by Malwarebytes ?

The Norton report is all good. Total security risks detected: 0 Total items resolved: 0 Total items that require attention: 0 Resolved Threats: No risks have been resolved Unresolved Threats: No unresolved risks To date, we have done one custom-fix script and have scanned with several different scanners. Now I would suggest running a special diagnostic report. It does not make changes. It is just a report. SecurityCheck by glax24 I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications. Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe If Microsoft SmartScreen blocks the download, click through to save the file This tool is safe. Smartscreen is overly sensitive. If SmartScreen blocks the file from running click on More info and Run anyway Right-click with your mouse on the Securitycheck.exe and select "Run as administrator" and reply YES to allow to run & go forward Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file. Attach it with your next reply. You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt Thank you

Per the SecurityCheck report, thse applications need your attention and follow-up. Microsoft Visual Studio Code (User) v.1.83.0 Warning! Download Update Microsoft Office Enterprise 2007 v.12.0.6612.1000 Warning! This software is no longer supported. Please use latest Microsift Office, Office Online or LibreOffice Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.36.32532 v.14.36.32532.0 Warning! Download Update Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.36.32532 v.14.36.32532.0 Warning! Download Update Microsoft Office 2007 Service Pack 3 (SP3) Warning! This software is no longer supported. Please use latest Microsift Office, Office Online or LibreOffice 7-Zip 22.00 (x64) v.22.00 Warning! Download Update Uninstall old version and install new one. WinRAR 4.00 (64-bit) v.4.00.0 Warning! Download Update WinRAR 5.91 (32-bit) v.5.91.0 Warning! Download Update Java 8 Update 251 v.8.0.2510.8 Warning! Download Update Uninstall old version and install new one (jre-8u401-windows-i586.exe). VLC media player v.3.0.17.4 Warning! Download Update K-Lite Codec Pack 17.6.0 Full v.17.6.0 Warning! Download Update Mozilla Firefox (x64 en-US) v.119.0.1 Warning! Download Update Google Chrome v.120.0.6099.227 Warning! Download Update NOTE that the Microsoft Defender antivirus is reported as Running. And the FSS report is all good, as concerns MS Defender.

Results Summary: ---------------- Found HackTool:Win32/Keygen, partially removed. Found HackTool:Win32/Crack!pz, partially removed. Be sure you uninstall any application that was got thru illegal or pirated means. I would urge you highly to stay far away from hack / cracked software of any sort. Whether a so called free program or free game, or whatever. Hidden risks in pirated software https://news.microsoft.com/apac/2019/01/08/hidden-risks-in-pirated-software/ Why You Shouldn't Use Pirated Software https://www.computer.org/publications/tech-news/trends/why-you-shouldnt-use-pirated-software Torrenting & filesharing. Try to not do that, as a general security matter. All it takes is one malicious file to lead to tragedy & loss. https://informationsecuritybuzz.com/articles/torrenting-know-risks-take/ DON'T FALL FOR THE MONEY-SAVING LURE OF CRACKED SOFTWARE https://scambusters.org/crackedsoftware.html Next, you can use the Microsoft Safety Scanner to scan the C drive. Launch MSERT.exe Accept the agreement terms of Microsoft Select CUSTOM scan Look on Scan Options & select CUSTOM scan & then select the C drive to be scanned. Then start the scan. Have lots of patience. Once you start the scan & you see it started, then leave it be. Once you see it has started, take a long long break; walk away. Do not pay credence if you see some intermediate early flash messages on screen display. The only things that count are the End result at the end of the run. Again, any on-screen display about repeat 'infection' is not to be relied on. Ignore those. We only rely on the end result that is on the log-report-file. This is likely to run for many hours ( depending on number of files on your machine & the speed of hardware.) The log is named MSERT.log the log will be at Windows\debug\msert.log Please attach that log with your reply It is normal for the Microsoft Safety Scanner to show 'detections' during the scan process on the screen itself. It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection. That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not.

Please do the following actions, so that Microsoft Defender antivirus runs side-by-side along with Malwarebytes. Start Malwarebytes. Click Settings ( gear ) icon. Next, lets make real sure that Malwarebytes does NOT register with Windows Security Center Click the Security Tab. Scroll down to "Windows Security Center" Click the selection to the left for the line "Always register Malwarebytes in the Windows Security Center". { We want that to be set as Off .... be sure that line's radio-button selection is all the way to the Left. thanks. } IF that line-selection is greyed-out unavailable, do not fret. Just skip over that. This will not affect any real-time protection of the Malwarebytes for Windows 😃. Close Malwarebytes. > The following should squash a rogue pest GoogleUpdater Please run the following custom script. Read all of this before you start. The meaning of the "Fix button" operation here is just to run a custom script just for this particular machine. NOTE-1: It removes the rogue GoogleUpdater. This custom fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will attempt to run some scans with Microsoft Defender antivirus. It will attempt to clear Cache files of web browsers. It will attempt to clear temporary file areas. It rebuilds the Winsock. Depending on the speed of your computer this fix may take 50-55 minutes or more. Please Close all open work before you actually do begin this run. FRSTENGLISH program location: Downloads folder. The tool is already on system. That is what we will use. Please download the attached fixlist.txt file and save it to Downloads Fixlist.txt<- < - - - - NOTE. It's important that both files, FRSTENGLISH, and fixlist.txt are in the same location or the fix will not work. Right-click with your mouse on FRSTENGLISH and select "Run as Administrator" and reply Yes and allow it to proceed when prompted. That is important. next, press the Fix button just once and wait. You will see a green-color scroll display while FRST is running. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Downloads folder (Fixlog.txt) . Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. The system will be rebooted after the fix has run. Attach FIXLOG.txt with next reply. NOTICE: For potential outside readers, This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause harm. Try to remember what app or tweak or game you downloaded before the current troubles began. NOTE: After this run I would expect the IP Block events to cease, and I expect your system to be running better than before.

Five trojans removed on the C drive. Two items deleted as threats on the E drive. The deletion of autorun.inf on E drive is a good cleanup. Next, you can use the Microsoft Safety Scanner to scan the E drive. The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted items from a system. This tool does not install. It is run on-demand. This link is for the 64-bit version of MSERT.exe . Be sure you save the file first Upon completion of the save, Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan. That goes especially for web browsers, make sure all are fully exited out of and messenger programs are exited and closed as well Launch MSERT.exe Accept the agreement terms of Microsoft Select CUSTOM scan Look on Scan Options & select CUSTOM scan & then select the E drive to be scanned. Then start the scan. Have lots of patience. Once you start the scan & you see it started, then leave it be. Once you see it has started, take a long long break; walk away. Do not pay credence if you see some intermediate early flash messages on screen display. The only things that count are the End result at the end of the run. Again, any on-screen display about repeat 'infection' is not to be relied on. Ignore those. We only rely on the end result that is on the log-report-file. This is likely to run for many hours ( depending on number of files on your machine & the speed of hardware.) The log is named MSERT.log the log will be at Windows\debug\msert.log Please attach that log with your reply It is normal for the Microsoft Safety Scanner to show 'detections' during the scan process on the screen itself. It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection. That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not.

Hello. As a next step, I suggest the following: This is for a scan with ESET Onlinescanner (free). ESET is a well-respected, well-known entity and tool. ESET Onlinescanner checks for viruses, other malware, adwares, & potentially unwanted applications. This here you can start & once it is under way, you can leave the machine alone & let it run over-night. No need to keep watch once it starts the actual scan run. Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe It will start a download of "esetonlinescanner.exe" Save the file to your system, such as the Downloads folder, or else to the Desktop. Go to the saved file, and double click it to get it started. If upon launching the Esetonlinescanner, there is a windows-message box displaying A driver cannot load on this device. Driver ehdrv.sys then, please, TICK the check-box "Don't show this message again" and then, click the Close button on that window-box. The ESET scan will proceed forward. When presented with the initial ESET options, click on "Computer Scan". Next, when prompted by Windows, allow it to start by clicking Yes When prompted for scan type, Click on CUSTOM scan and select C drive to be scanned Look at & tick ( select ) the radio selection "Enable ESET to detect and quarantine potentially unwanted applications" and click on Start scan button. Have patience. The entire process may take an hour or more. There is an initial update download. There is a progress window display. You may step away from machine &. Let it be. That is, once it is under way, you should leave it running. It will run for several hours. At screen "Detections occurred and resolved" click on blue button "View detected results" On next screen, at lower left, click on blue "Save scan log" View where file is to be saved. Provide a meaningful name for the "File name:" On last screen, set to Off (left) the option for Periodic scanning Click "save and continue" Please attach the report file so I can review

Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Tips to help protect from infection Thanks

We're glad that we were able to assist you. The following information will help you to keep your computer and data safer as well as improve your overall privacy Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site. https://www.howtogeek.com/780233/best-password-manager/ Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/ Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download https://patchmypc.com/about-us Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2 Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security Malwarebytes Browser Guard Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/ uBlock Origin Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin Cybersecurity basics & protection Everything you need to know about cybercrime https://www.malwarebytes.com/cybersecurity Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog https://blog.malwarebytes.com/ Hopefully, we've been able to assist you with correcting your system issues. Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you

Hello. That is great news. This here is to cleanup the tools I had you use. 👌💢 Temporarily disable Microsoft SmartScreen to download the next software below Let's go ahead and do some clean-up work and remove the tools and logs we've run. Please download KpRm by kernel-panik and save it to your desktop. right-click kprm_2-15.exe and select Run as Administrator. Read and accept the disclaimer. When the tool opens, ensure all boxes under Actions are checked. Under Delete Quarantines select Delete Now, then click Run. Once complete, click OK. After that completes, Delete mb-support-1.9.7.1002.exe Delete mbst-grab-results.zip on the Desktop. Consider using PatchMyPC, keep all your software up-to-date - https://patchmypc.com/home-updater#download Your system is good-to-go. 😎 Sincerely.