Poor wittwe baby. Did I hurt your feewings? Awwww. I'm sowwy.
First of all, shame on you for your less than eloquent reply. As a Director, in a large organization, you're expected to deal with a full spectrum of customer reactions without resorting to hurt feelings. Suck it up, Buttercup. You need to be less sensitive and more objective.
Second, I am NOT expected to do your job for you. Your product is my line of defence against malware and viruses. So, when it fails me, I will say whatever the F I want to say. You should be more proactive in dealing with these situations. As a consumer, and one who has purchased 3 licenses for your product, I can say that it sucks, bites, blows and you just apologize for the inconvenience, and "hup to" and find a resolution.
Third and final, I wasn't going to wait to send you screenshots, have you look it up on google, and figure out what your next course of action would be. I used another antivirus program, unrelated to MB, to find and remove it. I'm, obviously, not as laid back and relaxed as you, when there's a threat on my device.