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WHairstonLOI

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Everything posted by WHairstonLOI

  1. @djacobson My understanding from testing with LT was that the actual end-user installation files used by the LT plugin were downloaded from a MB server as needed and installed. I put LT Tech Support through extensive testing on this issue some months ago, and we could not find ANY of the installation files on our LT server. Moreover, as MBAM updates have been released, the newer versions of them have always been downloaded and installed by the LT plugin on NEW clients' computers. If this is truly the case, that the LT plugin merely downloads and installs the various program installers as
  2. @djacobson So how do those of us who purchased via LabTech get automatically notified of such updates? I personally never come to this forum unless I have an issue, and I don't receive ANY current newsletters from MB. Am I supposed to make a habit now of visiting this forum and scanning posts on a regular basis just to see if there is a new MBARW installer in the future? Moreover, will these "new installers" again require us to download new installation files, transfer those files to our LT servers, write and test new installation scripts in LT, etc? I thought this product was suppos
  3. @djacobson Appreciate your responses to this topic. Please elaborate: 1. When we push NEW installations of MBARW using our EXISTING LT plugins, I'm still seeing the OLD version of MBARW deployed. Am I correct that this will be the standard behavior until a NEW or UPDATED LT plugin is developed and distributed? 2. If we apply the update of MBARW (either manually or via the .MSI file you've referenced), will that cause any issues with the EXISTING LT plugin? (ex: installations no longer recognized, etc.) 3. Per the question posed by @jpereboom above, after the update of MBARW is i
  4. For those of us who are MSPs using the Malwarebytes plugin with Connectwise Automate (formerly LabTech), is this update going to be automatically applied to the client workstations, do we need an updated plugin, or are we stuck with having to field phone calls from all of our end users and installing this update manually? So far today, it was the latter. Like many of the above posters, VERY UNHAPPY to learn about this via a barrage of phone calls from end-user clients and to see that the update was not silently installed like the Anti-Exploit software usually is! On a rel
  5. I originally replied to another thread with the same name (there are now 2 on this message board). My post showed as a reply for a few hours, then suddenly there was this new thread. The "Labtech message" you refer to is produced by the plug-in, which Malwarebytes authored; thus, my request to Malwarebytes for a more meaningful error message. For what it's worth, I've already notified LabTech about this too.
  6. (Apparently, you've created a new thread from my previous post, which is unfortunate because it is EXACTLY the same issue that others were having in the previous thread and introduces VALUABLE new information to that topic.) Maybe you don't understand how LabTech works; it simply downloads the Malwarebytes-supplied installer, then executes it on the target machine. The installation file is downloaded from a Malwarebytes-controlled location, NOT our LabTech server (as LabTech tech support confirmed for us yesterday). I will also note that Malwarebytes develops the plug-in for LabTech (conf
  7. Like others, I've spent multiple days trying to resolve this, both on my own and with tech support from LabTech/ConnectWise, as we push Malwarebytes Endpoint Security installations from within the LabTech/ConnectWise Automate MSP system to systems we manage remotely. Coincidentally, we have only experienced this issue with Anti-Exploit, as Anti-Malware seems to install just fine in the absence of .NET 3.5. What's worse: after installing Anti-Exploit, we can uninstall .NET 3.5 and Anti-Exploit continues to run normally (as far as we can tell). It appears that .NET 3.5 is only necessary DUR
  8. PLEASE add the capability for MBAM to auto-upgrade the program (or at least give us the ability to push program upgrades) within the Labtech/MSP plugin !!! After Malwarebytes recently released a new MSP/business version of Malwarebytes Anti-Malware (supposedly fixing MAJOR compatibility issues with Windows 10), I realized that there is NO way to upgrade the software on previously-installed computers using the Malwarebytes/Labtech plugin. The majority of my workstations (all previously-installed) now remain on v1.80.0.1010, while the new, more compatible v1.80.2.1012 is only installed
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