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Crimsoncricket

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  1. Thanks for the additional suggestions! I'll keep those in mind if somebody from the MBAM team doesn't chime in soon. In fact, the only reason I haven't tried something like this yet is because I want to see if they need any more logs.
  2. Sadly the only download links there seem to go through Cnet and rackcdn.com. It's a shame, as Revo Uninstaller did sound like a promising option.
  3. Thanks for the advice. I downloaded my version from https://malwarebytes.box.com/s/bg0dpoeyrw35d1e4jvjs7urin499knsp. I looked into Revo Uninstaller, but the only download options I could find were through cnet (no thank you) and rackcdn.com (which brings up some worrying results when I Googled it). Do you know of another way I can download it? Alternately, does anyone know what I should look for and remove manually after going through the standard uninstall process?
  4. I followed the instructions in this forum's "Read Me First" thread and installed Malwarebytes Anti-Exploit 1.12.1.81 (after uninstalling the previous version using the Control Panel and running clean_mbae). I'm on a 64 bit computer running Windows 7. After installing, the program icon did not appear in my system tray and the program refused to open when I tried accessing it through "All Programs." After stopping mbae.exe in Task Manager, I went to Services to try manually starting it. This is the message I got: "Windows could not start the Malwarebytes Anti-Exploit Service service on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion" I rebooted and still had no luck. I went back to Services and tried refreshing Malwarebytes Anti-Exploit. Nothing. Trying to start it through services resulted in a different error message: "Windows could not start the Malwarebytes Anti-Exploit Service service on Local Computer. Error 2: The system cannot find the file specified" I'm stumped and have attached the following to aid in technical support: Malwarebytes Anti-Exploit.zip
  5. I'm a Windows 7 user on a 64 bit system. I've had MBAE flake out on me before, but usually a reboot or uninstalling (and running clean_mbae prior to reinstalling) fixed it. But neither worked today. I even tried downloading a different version from Bleeping Computer, but the system tray icon vanished once I put my cursor on it after the installation finished! I tried activating it manually using Services, but I got the following message when I clicked "Start": "Windows could not start the Malwarebytes Anti-Exploit Service service on Local Computer. Error 2: The system cannot find the file specified" What should I do now?
  6. Everything seems okay. Thanks for all of your help!
  7. Thanks for clarifying. Here are the latest logs: mbar-log-2018-01-16 (11-16-52).txt mbam3scan3.txt
  8. I did what you said and Malwarebytes ran without a problem. Do you want the "mb-clean-results.txt" log as well? I have a few other questions too. Will this version of Malwarebytes expire and require the purchase of a subscription? Should I delete and reinstall Malwarebytes Anti-Rootkit to see if it runs without issue now? mbam3scan.txt
  9. Thanks! I got the "Error: Malwarebytes is unable to load the Anti-Rootkit Driver. Error code:20026. Do you want to continue the scan without anti-rootkit support?" message during my first attempt to run the Malwarebytes scan with the rootkit scanning option enabled. Attempting to continue the scan would result in me being brought back to the dashboard and I was only allowed to see the scan progress on that screen. I could only run scans in a normal manner and get logs by disabling the rootkit option. Here are all the logs: roguekillerremovallog.txt mbscanattempt1.txt mbscanattempt2.txt mbscanattempt3.txt AdwCleaner[S159].txt mrtscanresults.txt
  10. I noticed the files Roguekiller detected are linked to Trendmicro's "Housecall" on demand scanner. Will removing them prevent me from using that program in the future?
  11. Here are the logs you requested: Fixlog.txt roguekillerlog.txt
  12. I can't find the fixlist.txt attachment in your message. Could you please try posting it again so I can follow the rest of your instructions?
  13. Hi kevinf80, Thanks for clearing that up. I've previously only seen forums ask for attachments in situations where only the moderators can access them and was confused. Here are the requested scan logs: FRST.txt Addition.txt mbamscan.txt
  14. I'm running Windows 7 Home Premium on a 64 bit desktop. While trying to perform some scans, Malwarebytes Anti-Rootkit Beta v1.09.3.1001 failed to scan and gave me this error message: "The system volume seems inaccessible or encrypted." I tried rebooting and installed the latest updates, but no luck. Since I have Malwarebytes Free Version 2.2.1.1043, I tried enabling rootkit detection. But the scan failed and displayed an error message which read "Error: Malwarebytes is unable to load the Anti-Rootkit Driver. Error code:20026. Do you want to continue the scan without anti-rootkit support?" Upon completion of the scan, I got another message: "SDK Scanning Error: 20026". Searching the forum archives for that error code found cases where turning off Bitlocker resolved the issue, but I don't have that program. I don't have any encryption enabled and even tried temporarily disabling Avast to see if there was a conflict. There wasn't and I'm wondering if some sort of rootkit or other infection is to blame. Also, does attaching scan logs make them visible to everyone or can only moderators access them?
  15. It looks like I have posted this in the wrong area, as my confidence about a lack of infection has dropped. I'm now moving my issue to the "Malware Removal for Windows" section where it belongs.
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