[Appcheck False Positive]

I scanned the file you provided and did not see a detection. Can you send a log showing the detection? Thanks.

[ransomware false positive on Vacation RentPro software]

Thanks for reporting this should be fixed now. 

[ransomware false positive on Vacation RentPro software]

This was an RTP detection, so it won't be in the Scan Results folder.

Please go into your Detection History and select the detection event. Double click to view the event and select export on the bottom left corner of the pop-up. Select Export to TXT and attach it to the thread.

Thanks.

[ransomware false positive on Vacation RentPro software]

Please ask the customer for their log file (5FA5A7DE-C02F-11EC-9A64-BC8385D31E32.JSON). Thanks.

[False Positive? Telegram Uninstaller]

Thanks for reporting this will be fixed in 10 minutes.

[False Positive: "Environment Modules" generated by our update system]

Thanks for reporting, this will be fixed in 10 minutes.

[NSIS Setup False Positive]

I checked the files and they aren't detected locally. Thanks for reporting.

[False positive?]

Glad you figured it out. :)

[MachineLearning/Anomalous.100%]

Thanks for reporting, this will be fixed in 10 minutes. 

Quote

Also, If you are a developer, while building your application,  I suggest you exclude the working/building directory from detection via the exclusion settings in Malwarebytes. This since our Anomaly detection might possibly detect some of the files you are building.
Once the application/project is final and ready to be shared with others, in most cases it won't be detected anymore since it won't be triggered as "anomalous" anymore either.

In case a "final project" is still detected, please let us know (include the sample), so we can add it to our database of known good apps as well to prevent this in the future.

For more information, please visit MachineLearning/Anomalous Detections and Explanation.

[Programs coded in LabVIEW are marked as MachineLearning/Anomalous.100%]

Thanks for reporting they should no longer be detected. 

Quote

Also, If you are a developer, while building your application,  I suggest you exclude the working/building directory from detection via the exclusion settings in Malwarebytes. This since our Anomaly detection might possibly detect some of the files you are building.
Once the application/project is final and ready to be shared with others, in most cases it won't be detected anymore since it won't be triggered as "anomalous" anymore either.

In case a "final project" is still detected, please let us know (include the sample), so we can add it to our database of known good apps as well to prevent this in the future.

For more information, please visit MachineLearning/Anomalous Detections and Explanation.

[Steam files in malware result]

Thanks for reporting, this should be fixed in 10 minutes.

[so a steam file is listed as Malware, possible FP?]

Thanks for reporting, this should no longer be detected.

[Submitted files to VirusTotal are flagged as threats]

Thanks for reporting. I'm not seeing a detection when scanning locally. 

Our engine format and configuration in VirusTotal is different than our products' default configuration. In VirusTotal we use a command-line engine with more aggressive detection techniques and heuristics which might detect more than the commercial product. This is the norm with most if not all other antivirus vendors in VirusTotal.

If your customers are seeing a detection, please let us know.

[Malware Heuristic]

For logs, please follow the directions in Upload Malwarebytes Support Tool logs offline.

For the files, please restore them from quarantine and upload them in a zip file.

Thanks.

[Malware Heuristic]

Do you have logs and the file detected? Thanks.

[Nvidia Files Flagged as "Trojan.StolenCert"]

Thanks for reporting. This was a false positive and has been fixed. 

[Nvidia Files Flagged as "Trojan.StolenCert"]

Sure, attach the .quar files and plain text report. Thanks.

[Nvidia Files Flagged as "Trojan.StolenCert"]

Please attach the files that were detected as well as the logs. The logs can be retrieved by following directions in Upload Malwarebytes Support Tool logs offline. Thanks.

[Nvidia Files Flagged as "Trojan.StolenCert"]

Can you attach the file and logs? Thanks.

[Curiosity detected as false positive]

Can you attach the sample and logs? Thanks.

[False positive: Home center client]

Thanks for reporting, this will be fixed in 10 minutes.

[False Positive: Trojan.MalPack. Log attached.]

Thanks for reporting, this will be fixed in 10 minutes.

[zzzPAT viewer generating a false positive]

I see. Do you know the exact detection name?

[Digital Volcano DuplicateCleaner5 version 5.14]

I see. Thanks for the information and reporting back. 

[zzzPAT viewer generating a false positive]

Do you have logs from the detection? You can find directions in Upload Malwarebytes Support Tool logs offline.

Thanks.