[False positive MachineLearning/Anomalous.93%]

Thanks for reporting, this is no longer detected.

[NSIS setup false positive]

Thanks for reporting, this will be fixed in 10 minutes.

[False Positive (urgent)]

I just scanned the files and I'm not seeing a detection locally. Do you have detection logs? Thanks.

[False positive on strings1.exe]

Thanks for reporting, this should be fixed in 10 minutes.

[Reboot launcher's dll getting detecteed]

Can you attach the file and detection log? Thanks.

[Malwarebyte showing my files as virus ( False Positive )]

Thanks for reporting, this will be fixed in 10 minutes.

[Paint.net 5.0 Installer false positive]

Thanks for reporting this will be fixed in 10 minutes.

[False positive removal]

Thanks for reporting, this will be fixed in 10 minutes.

[Potential false positive]

Thanks for reporting, they should no longer be detected.

[false positive game executable file]

Thanks for reporting, this will be fixed in 10 minutes.

[DVD Fab Malware]

Thanks for reporting, this should no longer be detected.

[CG: False Positive Submission (Malware.Heuristic.1003)]

I scanned the file and it's not detected locally. 

Our engine format and configuration in VirusTotal is different than our products' default configuration. In VirusTotal we use a command-line engine with more aggressive detection techniques and heuristics which might detect more than the commercial product. This is the norm with most if not all other antivirus vendors in VirusTotal.

Thanks for reporting.

[Guess this could be a false positive, or not... DataShredder]

Thanks for reporting, this will be fixed in 10 minutes.

[Malwarebytes 4.5.15 stopping installation of PuTTYPortable_0.78_English.paf]

Thanks for reporting, I just scanned the file and it's not being detected locally. 

[installer for Zim-Desktop (open source) flagged as Malware.AI.235572802]

Thanks for reporting, I scanned the file and it is not detected locally. 

Quote

These discrepancies typically solve themselves over time, as our files processing and engine training backend picks these files up and marks them as goodware, and VirusTotal clears their cache and re-scans those files.

For more information, please read  VirusTotal-only detections, not detected in Desktop product.

[Remote Utilities: Malware.Heuristic.1003 false positive (VirusTotal)]

I searched the hash you provided on VirusTotal and it returned no results. Can you attach the file or VirusTotal link and detection logs if you have any. Thanks.

[Total Commander false positive on VirusTotal]

Thanks for reporting, these are not detected locally. 

Quote

The scanner that we have in VirusTotal is a command-line version of the Malwarebytes engine, which is very different in nature than the Desktop product that all our customers install.

In addition, the command-line scanner in VirusTotal has some aggressive heuristics enabled which are not enabled in the Desktop product. Also, our Desktop product includes some additional whitelisting checks which are not present in the command-line version.

In summary, certain heuristic detections from VirusTotal do not necessarily reflect the detections end-users would see from the Desktop version of Malwarebytes. This is not specific for Malwarebytes, as many other antivirus vendors in VirusTotal have a similar situation, where their VirusTotal cmdline scanner enables aggressive heuristics which are disabled by default in the Desktop product.

For more information, please read  VirusTotal-only detections, not detected in Desktop product.

[False positive detected in Virustotal]

Thanks for reporting, this file has been whitelisted and not detected locally. It may take some time for Virustotal to reflect this. Please read the 2 posts Porthos posted for more information.

[GEEK.7Z Trojan.CobaltStrike False detection]

Thanks for reporting, this will be fixed in the next update.

[Part of secure agent installation triggers a false positive]

There is an issue where VT sometimes has problems reaching our cloud and this might be one of those times. Not to mention, our engine format and configuration in VirusTotal is different than our products' default configuration. In VirusTotal we use a command-line engine with more aggressive detection techniques and heuristics which might detect more than the commercial product. This is the norm with most if not all other antivirus vendors in VirusTotal. For more information please read https://forums.malwarebytes.com/topic/288906-virustotal-only-detections-not-detected-in-desktop-product/.

I whitelisted it and ran a scan with MBAM to double check. The file is not detected locally despite what VT shows.

Can you have your client re-run a scan on the file? 

Thanks.

[Part of secure agent installation triggers a false positive]

Thanks for reporting, it looks like it's no longer detected. 

https://www.virustotal.com/gui/file/999839d3509137296af3612180945ba15aa958f7d32fcdf691101ae9cbee3cb0?nocache=1

[What is Malware.AI.1695436896?]

Thanks for reporting, it should no longer be detected.

[What is Malware.AI.1695436896?]

Can you attach the detected file? Thanks.

[false positive as MachineLearning]

Thanks for reporting, this will be fixed in 10 minutes.

[ventoy 1.0.80 false detect on Virustotal]

Thanks for reporting, I have added additional whitelisting and it should no longer be detected in the next update. As Porthos mentioned, this is not detected locally, so your customers shouldn't see this detection.