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Unable to Connect to web site - intermittent issue

John A
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John A

John A

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Since using MBAM 2, occasionally I will start my browser, go to a commonly used website, and it will not load. Refreshing the site or reloading the browser doesn't help. If I exit MBAM, restart the browser, the problem goes away. Restarting MBAM again does not cause the problem to return for some time.

The latest site that caused this problem is http://www.windowsphone.com/, but it has happened on http://www.google.com, and other sites.

I am also using MBAE.

I am now fairly confident that either it is an issue with MBAM 2, or that MBAE is causing MBAM to play up.

I tried a MBAM clean then fresh install and that hasn't fixed the issue.

The issue occurs about once every two days.

How do I track this one down?

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AdvancedSetup

AdvancedSetup

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Very odd and possibly difficult to track down as we'd need to be in sync with doing some checks at the time it's happening.

 

 

  • Download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
  • Double-click VEW.exe
  • Under 'Select log to query', select:
    • Application
    • System
  • Under 'Select type to list', select:
    • Error
  • Click the radio button for 'Number of events'
  • Type 20 in the 1 to 20 box
  • Then click the Run button.
  • Notepad will open with the output log.

Please post the Output log in your next reply
 

 

 

 

Please download MiniToolBox save it to your desktop and run it.

Checkmark the following check-boxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files


Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using Reset FF Proxy Settings option Firefox should be closed.
 

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AdvancedSetup

AdvancedSetup

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As discussed via PM this computer is having some issues that should be looked at to see if they can be resolved.  I'm not saying they are causing the issue and that fixing them would fix the issue, only that they should be looked at to correct them and see if it makes any difference.  In the long run it would be better for the computer to not have applications crashing.

 

Please start a new topic in the removal forum and when ready post back the link to the new topic and I'll try to help you resolve those issues.

 

https://forums.malwarebytes.org/index.php?showforum=7

 

Thanks

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John A

John A

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It happened again with MBAE removed, so MBAE is not in the mix.

Firefox: https://sites.google.com/ Fails to display

IE: https://sites.google.com Fails to display

Exit MBAM and the above sites immediately display correctly on refresh - no need to reload browsers.

Restart MBAM and the above sites continue to display correctly

Very weird

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John A

John A

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.. and it also just happened again on my Windows 8 computer after using IE no problems for a while, attempted to connect to my bank login page - "Page could not be displayed". Exited MBAM and refreshed page - all OK.

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