Splash screen infection

[Dean1K5]

We removed this add ware program bit it perists in loading a splash screen for purchase of thier wares.

It is a Micro Trend product that keeps loading in IE when the pc starts up.

It's a Trend Micro titanium purchase screen that keeps loading in internet explorer as soon as the PC boots.

Is there anything else I can do to get a reply on this?

.

DDS (Ver_2011-08-26.01) - NTFSx86

Internet Explorer: 8.0.6001.18702

Run by HP_Owner at 21:21:29 on 2011-10-17

Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2047.1247 [GMT -4:00]

.

AV: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}

.

============== Running Processes ===============

.

C:\PROGRA~1\AVG\AVG10\avgchsvx.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

svchost.exe

svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\Explorer.EXE

C:\windows\system\hpsysdrv.exe

C:\WINDOWS\system32\hphmon06.exe

C:\HP\KBD\KBD.EXE

C:\Program Files\iTunes\iTunesHelper.exe

C:\WINDOWS\AGRSMMSG.exe

C:\WINDOWS\ALCXMNTR.EXE

C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

C:\Program Files\AVG\AVG10\avgtray.exe

C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\ATI Multimedia\RemCtrl\ATIRW.exe

C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe

C:\Program Files\The Weather Channel FW\Desktop\DesktopWeather.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

C:\Program Files\interMute\SpySubtract\SpySub.exe

C:\Program Files\Updates from HP\309731\Program\Updates from HP.exe

C:\WINDOWS\system32\rundll32.exe

C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe

svchost.exe

C:\Program Files\AVG\AVG10\avgwdsvc.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe

C:\Program Files\Microsoft\BingBar\SeaPort.EXE

C:\WINDOWS\system32\svchost.exe -k imgsvc

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe

C:\Program Files\AVG\AVG10\avgnsx.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\WINDOWS\System32\svchost.exe -k HTTPFilter

C:\PROGRA~1\AVG\AVG10\avgrsx.exe

C:\Program Files\AVG\AVG10\avgcsrvx.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://www.google.com/

uSearch Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q404&bd=pavilion&pf=desktop

uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q404&bd=pavilion&pf=desktop

uDefault_Search_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q404&bd=pavilion&pf=desktop

uSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q404&bd=pavilion&pf=desktop

mStart Page = hxxp://www.startsearcher.com

mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q404&bd=pavilion&pf=desktop

uInternet Connection Wizard,ShellNext = hxxp://www.wildtangent.com/ddc/hpdesktop

uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg10\toolbar\IEToolbar.dll

uURLSearchHooks: IMVU Inc Toolbar: {90b49673-5506-483e-b92b-ca0265bd9ca8} - c:\program files\imvu_inc\prxtbIMV2.dll

mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg10\toolbar\IEToolbar.dll

BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 6.0\reader\activex\AcroIEHelper.dll

BHO: Conduit Engine : {30f9b915-b755-4826-820b-08fba6bd249d} - c:\program files\conduitengine\prxConduitEngine.dll

BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg10\avgssie.dll

BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll

BHO: IMVU Inc Toolbar: {90b49673-5506-483e-b92b-ca0265bd9ca8} - c:\program files\imvu_inc\prxtbIMV2.dll

BHO: Shop to Win 4: {91917dc6-93b9-4e62-b2d6-d39c9618c418} - c:\program files\shop to win 4\Shop to Win 4.dll

BHO: Search Toolbar: {9d425283-d487-4337-bab6-ab8354a81457} - c:\program files\search toolbar\SearchToolbar.dll

BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg10\toolbar\IEToolbar.dll

BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.6406.1642\swg.dll

BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "c:\program files\microsoft\bingbar\BingExt.dll"

BHO: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll

BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

TB: HP view: {b2847e28-5d7d-4deb-8b67-05d28bcf79f5} - c:\program files\hp\digital imaging\bin\HPDTLK02.dll

TB: IMVU Inc Toolbar: {90b49673-5506-483e-b92b-ca0265bd9ca8} - c:\program files\imvu_inc\prxtbIMV2.dll

TB: Conduit Engine : {30f9b915-b755-4826-820b-08fba6bd249d} - c:\program files\conduitengine\prxConduitEngine.dll

TB: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll

TB: Search Toolbar: {9d425283-d487-4337-bab6-ab8354a81457} - c:\program files\search toolbar\SearchToolbar.dll

TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "c:\program files\microsoft\bingbar\BingExt.dll"

TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg10\toolbar\IEToolbar.dll

TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

uRun: [ATI Launchpad] "c:\program files\ati multimedia\main\launchpd.exe"

uRun: [ATI Remote Control] c:\program files\ati multimedia\remctrl\ATIRW.exe

uRun: [EasyLinkAdvisor] "c:\program files\linksys easylink advisor\LinksysAgent.exe" /startup

uRun: [DW6] "c:\program files\the weather channel fw\desktop\DesktopWeather.exe"

uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background

uRun: [software Informer] "c:\program files\software informer\softinfo.exe" -autorun

mRun: [hpsysdrv] c:\windows\system\hpsysdrv.exe

mRun: [HPHUPD06] c:\program files\hp\{aac4fc36-8f89-4587-8dd3-ebc57c83374d}\hphupd06.exe

mRun: [HPHmon06] c:\windows\system32\hphmon06.exe

mRun: [KBD] c:\hp\kbd\KBD.EXE

mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot

mRun: [iTunesHelper] c:\program files\itunes\iTunesHelper.exe

mRun: [Recguard] c:\windows\sminst\RECGUARD.EXE

mRun: [VTTimer] VTTimer.exe

mRun: [AGRSMMSG] AGRSMMSG.exe

mRun: [PS2] c:\windows\system32\ps2.exe

mRun: [AlcxMonitor] ALCXMNTR.EXE

mRun: [ATIPTA] c:\program files\ati technologies\ati control panel\atiptaxx.exe

mRun: [PCLEPCI] c:\progra~1\pinnacle\ppe\ppe.exe

mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume

mRun: [AVG_TRAY] c:\program files\avg\avg10\avgtray.exe

mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe

mRun: [sunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"

mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\spysub~1.lnk - c:\program files\intermute\spysubtract\SpySub.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\update~1.lnk - c:\program files\updates from hp\309731\program\Updates from HP.exe

IE: Add To HP Organize... - c:\progra~1\hewlet~1\hporga~1\bin\core.hp.main\SendTo.html

IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office11\EXCEL.EXE/3000

IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html

IE: {d9288080-1baa-4bc4-9cf8-a92d743db949} - c:\documents and settings\hp_owner\start menu\programs\imvu\Run IMVU.lnk

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office11\REFIEBAR.DLL

DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab

DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1054009040875

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab

DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab

DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

TCP: DhcpNameServer = 65.32.5.111 65.32.5.112

TCP: Interfaces\{7EC2653A-A463-4800-8F4D-A20E76CE8653} : DhcpNameServer = 65.32.5.111 65.32.5.112

Handler: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - c:\program files\avg\avg10\toolbar\IEToolbar.dll

Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg10\avgpp.dll

Notify: AtiExtEvent - Ati2evxx.dll

Notify: igfxcui - igfxsrvc.dll

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

SEH: {FA010552-4A27-4cb1-A1BB-3E2D697F1639} - No File

.

============= SERVICES / DRIVERS ===============

.

R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2010-9-13 22992]

R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2010-9-7 32592]

R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2010-9-7 248656]

R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2010-9-7 34896]

R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2010-9-7 297168]

R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg10\identity protection\agent\bin\AVGIDSAgent.exe [2011-8-18 7390560]

R2 avgwd;AVG WatchDog;c:\program files\avg\avg10\avgwdsvc.exe [2011-2-8 269520]

R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2010-8-19 134480]

R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2010-8-19 24144]

R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2010-8-19 27216]

S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-6-11 136176]

S3 AVG Security Toolbar Service;AVG Security Toolbar Service;c:\program files\avg\avg10\toolbar\ToolbarBroker.exe [2011-5-24 984392]

S3 BBSvc;Bing Bar Update Service;c:\program files\microsoft\bingbar\BBSvc.EXE [2011-2-28 183560]

S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2011-6-11 136176]

.

=============== Created Last 30 ================

.

2011-09-26 15:41:20 611328 ------w- c:\windows\system32\uiautomationcore.dll

.

==================== Find3M ====================

.

2011-10-06 20:28:34 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2011-09-26 15:41:20 220160 ----a-w- c:\windows\system32\oleacc.dll

2011-09-26 15:41:14 20480 ----a-w- c:\windows\system32\oleaccrc.dll

2011-09-09 09:12:13 599040 ----a-w- c:\windows\system32\crypt32.dll

2011-09-06 13:20:51 1858944 ----a-w- c:\windows\system32\win32k.sys

2011-08-31 21:00:50 22216 ----a-w- c:\windows\system32\drivers\mbam.sys

2011-08-22 23:48:55 916480 ----a-w- c:\windows\system32\wininet.dll

2011-08-22 23:48:54 43520 ----a-w- c:\windows\system32\licmgr10.dll

2011-08-22 23:48:54 1469440 ------w- c:\windows\system32\inetcpl.cpl

2011-08-22 11:56:39 385024 ----a-w- c:\windows\system32\html.iec

2011-08-17 13:49:54 138496 ----a-w- c:\windows\system32\drivers\afd.sys

.

============= FINISH: 21:22:20.46 ===============

Why are we not getting any responces to this problem please??

mbam-log-2011-10-17 (21-18-43).txt

dds.txt

attach.txt

[Blade81]

Hi,

If help still needed post fresh dds logs, please.

[Dean1K5]

Hi,

If help still needed post fresh dds logs, please.

here are the new updated files:

dds.txt

attach.txt

[Blade81]

Hi

Please visit this webpage for download links, and instructions for running ComboFix tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Please ensure you read this guide carefully first.

Please continue as follows:

1. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix, link
   Remember to re-enable them afterwards.
   
2. Click Yes to allow ComboFix to continue scanning for malware.
   

When the tool is finished, it will produce a report for you.

Please include the following reports for further review, and so we may continue cleansing the system:

C:\ComboFix.txt

New dds log.

A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix. This tool is not a toy and not for everyday use.

[screen317]

Are you still with us? This topic will be closed in a few days if we do not hear back from you.

[Dean1K5]

Are you still with us? This topic will be closed in a few days if we do not hear back from you.

log.txt

dds.txt

attach.txt

[Dean1K5]

Here is the new MBAM log along with the others I posted earlier.

mbam-log-2011-11-06 (16-02-12).txt

[Dean1K5]

I removed an expired trial version of SpySubtract and this action halted the Trend Micro from auto loading in Internet Explorer when the pc boots up. Thank you for your support.

[Blade81]

Hi,

Are you still noticing any problems? If not, it's time to secure your system to prevent against further intrusions.

THESE STEPS ARE VERY IMPORTANT

Let's reset system restore

Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to do clean the restore points.

1. Turn off System Restore.

On the Desktop, right-click My Computer.

Click Properties.

Click the System Restore tab.

Check Turn off System Restore.

Click Apply, and then click OK.

2. Reboot.

3. Turn ON System Restore.

On the Desktop, right-click My Computer.

Click Properties.

Click the System Restore tab.

UN-Check *Turn off System Restore*.

Click Apply, and then click OK.

NOTE: only do this ONCE,NOT on a regular basis

Now lets uninstall ComboFix:

• Click START then RUN
  
• Now copy-paste Combofix /uninstall in the runbox and click OK
  

UPDATING WINDOWS AND INTERNET EXPLORER

IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site to get the critical updates.

If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.

Make your Internet Explorer more secure

This can be done by following these simple instructions:

From within Internet Explorer click on the Tools menu and then click on Options.

Click once on the Security tab

Click once on the Internet icon so it becomes highlighted.

Click once on the Custom Level button.

Change the Download signed ActiveX controls to Prompt

Change the Download unsigned ActiveX controls to Disable

Change the Initialize and script ActiveX controls not marked as safe to Disable

Change the Installation of desktop items to Prompt

Change the Launching programs and files in an IFRAME to Prompt

Change the Navigate sub-frames across different domains to Prompt

When all these settings have been made, click on the OK button.

If it prompts you as to whether or not you want to save the settings, press the Yes button.

Next press the Apply button and then the OK to exit the Internet Properties page.

Download and run Secunia Personal Software Inspector (PSI) and fix its findings. Leave the program installed so you'll stay alarmed about vulnerable components in future too.

Just a final reminder for you. I am trying to stress these two points.

UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.

Make sure all of your security programs are up to date.

Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

Once again, please post and tell me how things are going with your system... problems etc.

Have a great day,

Blade

[screen317]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!