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Help Solving A Virus

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Hello! I recently got quite a nasty virus on my computer and do not know how to fix it. It hid all my files, refuses to let me access the Internet, and won't let me open any program. I also have no audio; it claims that I have no speakers, regardless of whether try to use my computer's speakers or my headphones. Using Safe Mode with Networking, I was able to unhide my files. I was also able to unhide programs, such as Microsoft Word, but it won't let me open any of these programs. I was unable to unhide my original Malwarebytes. Whenever I try to reinstall Malwarebytes through a flashdrive, I get through all of the installation until the very end. Then a notice pops up that "Acess is denied", and then "Error: Setup was not completed. Please correct the problem and run Setup again". None of the forms of Rkill work either; however, nothing pops up when I run it. The regular RKill screen comes up for the blink of an eye, but before anything happens, it is shut right back down. I also tried to download all of Malwarebytes onto my flash drive, rather than just the set-up, and run it directly from the flash drive. It did in fact run and found one minor virus. Unfortunately, it apparently didn't find, or was blocked from finding, the virus which is causing my problems as absolutely nothing changed in my computer. I don't know how it is blocking my Internet. I tried looking though Tools->Internet Options->Proxy Server and that wasn't the problem. Any possible help, even what exactly this virus is, would be greatly appreciated!! I admit that I have no clue what I'm dealing with here; I've never dealt with a virus that has blocked literally everything on my computer like this, there was always some way to circumvent it. Thank you for your time and help!!

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  • Staff

Hi and welcome to Malwarebytes.

  • Download the file TDSSKiller.zip and extract it into a folder on the infected PC.
  • Execute the file TDSSKiller.exe by double-clicking on it.
  • Wait for the scan and disinfection process to be over.
  • When its work is over, the utility prompts for a reboot to complete the disinfection.

By default, the utility outputs runtime log into the system disk root directory (the disk where the operating system is installed, C:\ as a rule).

The log is like UtilityName.Version_Date_Time_log.txt.

for example, C:\TDSSKiller.2.2.0_20.12.2009_15.31.43_log.txt.

Please post that log here.

Next, download DDS by sUBs and save it to your Desktop.

Double-click on the DDS icon and let the scan run. When it has run two logs will be produced, please post only DDS.txt directly into your reply.


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  • 2 weeks later...
  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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