Help First Time User

[kbkmcginnis]

Hello - I am new to this. Let me explain what has happened. I purchased a new printer last week. Everything worked wonderful. Yesterday, I turned the computer on and I received an error HP Scanner has encountered an internal error. Today I turn on the computer and nothing worked.

This is the log that was generated for HIjack This:

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 5:34:35 PM, on 10/3/2011

Platform: Windows 7 (WinNT 6.00.3504)

MSIE: Internet Explorer v8.00 (8.00.7600.16839)

Boot mode: Normal

Running processes:

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Windows\system32\taskhost.exe

C:\Windows\System32\PrintDisp.exe

C:\Program Files\Microsoft Security Client\msseces.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\HP\HP Software Update\hpwuschd2.exe

C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE

C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe

C:\Windows\system32\wuauclt.exe

C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [PrintDisp] C:\Windows\system32\PrintDisp.exe

O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"

O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"

O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe

O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet

O4 - HKCU\..\Run: [Adobe Reader Synchronizer] "C:\Program Files\Adobe\Reader 10.0\Reader\AdobeCollabSync.exe"

O4 - HKCU\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - (no file)

O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll

O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: NLS Service (nlsX86cc) - Nalpeiron Ltd. - C:\Windows\system32\NLSSRV32.EXE

O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\Windows\system32\nvsvc32.exe

--

End of file - 4581 bytes

Please help.

[noknojon]

Hello, and welcome to Malwarebytes, :

Sorry to hear that your computer may be infected.

Alas, we cannot work on malware detection/removal in this part of the PC Help forum.

If you would like expert assistance with cleaning your system, there are 3 support options from which to choose:

• Option 1 -- Free, Expert advice in the Malware Removal Forum
• Option 2 -- Free support for paying customers using MBAM PRO -- Contact MBAM Support via email
• Option 3 -- Premium, Fee-Based Support

OPTION 1
As we don't deal with malware removal in this PC Help Forum, you need to start a topic in the Malware Removal forum so that a qualified helper can help you fix any malware related problems/infections you may have.

• First, please print out, read and carefully follow the directions here, skipping any steps you are unable to complete.
• If the infection has so crippled the computer that you cannot follow most/all of the requested steps, then please just proceed as advised below:
• Then please post a NEW topic in the Malware Removal forum.
• When posting your new thread, under "options", make sure to select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
• One of the expert helpers there will give you free, one-on-one assistance when one becomes available.

IMPORTANT NOTE: Please do NOT make any further changes to your computer such as (Install/Uninstall programs; use special fix tools; delete files; edit the registry; OR use temp file cleaners, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

IMPORTANT NOTE: Please DO NOT post back to your topic or "bump" it within the first 48 hours.

Replying to your own posts changes the post count from zero. Helpers are looking for topics with zero replies. If you reply to your own post, helpers may think that you're already being helped and thus may overlook your post. This will only delay your obtaining assistance.

• o If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
  Or
  o You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer using MBAM PRO, you can contact the help desk at support@malwarebytes.org or here.

OPTION 3

If you would like to use the Malwarebytes Premium Services (Comprehensive solutions to all your computer support needs -- from installation and set-up to troubleshooting and tune-ups), please go to the Malwarebytes Premium Services support site.

Please be patient -- someone will assist you as soon as it is possible.

Thanks very much!

daledoc1

PS: Please use the button instead of other ones when you reply here and at the other forums, so that it will be easier to read.