PROGRAM_ERROR_UPDATING (407, 0, HTTPStatusCode)

[JonathanPDX]

When I attempt to update Malwarebytes, I receive the following error:

An error has occurred. Please report this error code to our support team.

PROGRAM_ERROR_UPDATING (407, 0, HTTPStatusCode)

I am able to PING data-cdn.malwarebytes.org =

Pinging gs1.wpc.v2cdn.net [93.184.215.73] with 32 bytes of data:

Reply from 93.184.215.73: bytes=32 time=20ms TTL=55

Reply from 93.184.215.73: bytes=32 time=20ms TTL=55

Reply from 93.184.215.73: bytes=32 time=20ms TTL=55

Reply from 93.184.215.73: bytes=32 time=20ms TTL=55

Ping statistics for 93.184.215.73:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 20ms, Maximum = 20ms, Average = 20ms

I am using a proxy, and everything else works fine.

This seems to occur about every third upgrade of this application.

Then the next one is released and that seems to resolve the issue.

I have completely uninstalled the application (using your removal tool)

and re-installed it and still get the same error.

Nothing on the proxy has changed and Malwarebytes was working fine

until the last upgrade was installed.

Thank you.

[Mainard]

Hello JonathanPDX,

Please do the following:

• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
    

Thank you.

[Mainard]

Ah, missed the last part. Try the reinstall again.

Then, please Download OTL to your Desktop:

To Use OTL:

• Get OTL From

HERE
Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
OTL should now start. Change the following settings
Change Drivers to All
Change Standard Registry to All
Under File Scans, change File age to 30
Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt (first run only). These are saved in the same location as OTL.
Please attach these 2 files in your next reply.

Thank you.

[JonathanPDX]

OK. Thanks. I won't be able to run it till Saturday (it's Monday), but will give it a shot then.

Hopefully it will help provide a solution. I'll upload the files with my next reply.

[taseas]

Since, Jonathan have not posted yet, i will post my results with otl and maybe help other people too.

OTL.Txt

Extras.Txt

[Mainard]

Hello taseas,

Do you disable MBAM's Protection Module?

Thank you.

[tedivm]

Since, Jonathan have not posted yet, i will post my results with otl and maybe help other people too.

Are you getting the exact same error code as JonathanPDX was? The 407 indicates that you may be running through a proxy server, and that it is what is denying access to the updates.

[taseas]

Hello taseas,

Do you disable MBAM's Protection Module?

Thank you.

Yes, Mainard.

Are you getting the exact same error code as JonathanPDX was? The 407 indicates that you may be running through a proxy server, and that it is what is denying access to the updates.

The exact same message. I suspected the proxy too. Can you help me with the changes I have to make at the proxy?