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Virus infection that won't go away


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I've been attempting to get rid of a virus/malware for the past few days that I got from a downloaded .exe program that I foolishly opened. When I opened the file, I had Sophos Anti-Virus running. Since then, I've installed Malwarebytes, and other programs to no avail. I've also run scans with Eset, Trend Micro, etc. I've uninstalled Sophos and put on Avast running a variety of scans, including boottime scans, again with no luck.

The virus does a few things

One it attempts to open my browser window to a variety of sites which Malwarebytes is often but not always successful in blocking. The IP addresses of these sites were at first 78.140.141.4 (dutch) and late 95.168.173.225 (german). The process that is being used for this is apparently rundll.exe. The more annoying this is that the virus disabled Windows Defender and Windows Security Center immediately and won't allow me to turn them back on, even from Services.

I am running Windows 7.

Below is the DDS file requested.

Results of screen317's Security Check version 0.99.18

Windows 7 (UAC is disabled!)

Internet Explorer 8

``````````````````````````````

Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!

Windows Firewall Enabled!

Avira AntiVir Personal - Free Antivirus

WMI entry may not exist for antivirus; attempting automatic update.

Avira successfully updated!

```````````````````````````````

Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware

Java 6 Update 24

Out of date Java installed!

Adobe Flash Player 10.3.181.26

Adobe Reader X (10.1.0)

Mozilla Firefox (x86 en-US..)

````````````````````````````````

Process Check:

objlist.exe by Laurent

Malwarebytes' Anti-Malware mbamservice.exe

Malwarebytes' Anti-Malware mbamgui.exe

Avira Antivir avgnt.exe

Avira Antivir avguard.exe

Webroot Security current plugins\antimalware\AEI.exe

Webroot Security current plugins\antimalware\SSU.EXE

Common Files Microsoft Shared Microsoft Online Services smss.exe -?-

Common Files Microsoft Shared Microsoft Online Services MSOIDSVC.EXE

Common Files Microsoft Shared Microsoft Online Services MSOIDSvcm.exe

Common Files Microsoft Shared Microsoft Online Services audiodg.exe -?-

``````````End of Log````````````

post-90764-0-19267500-1313012357.png

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Hello gabrieljsmith1: :welcome:

If you think you are infected, here are the steps needed to get your computer cleaned:

Please read the following so that you can begin the cleaning process:

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the
Malware Removal - HijackThis Logs subforum
so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the
    , skipping any steps you are unable to complete. Then post a
    .

  • After posting your new post, make sure under
    options
    , you select
    Track this topic
    and choose
    Immediate Email Notification
    , so that you're alerted when someone has replied to your post.

  • One of the
    there will give you one-on-one assistance when one becomes available.

  • Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

NOTE:
Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.
    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.

      Or

    • You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk at
or
.

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
support site.

Please be patient, someone will assist you as soon as it is possible.

PS: Please use the Add-Reply.png button instead of other ones when you start replying. :)

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