Jump to content

Can't do anything


Recommended Posts

My laptop, out of the blue, displayed an XP Security Alert saying my hard drive was damaged and lots of other draconian things. Am running XP with SP3 on a Dell 620 laptop. Now when I start the computer all I see is the Start icon - no programs, certainly no regular desktop. I cannot get on the internet - it looks like the HD has been wiped. I tried starting in safe mode but the same story. Can anyone give me a clue how I could get Malwarebytes to run - should I download it to a thumb drive and try from there?

Any help would be greatly appreciated.

Thanks in advance

Link to post
Share on other sites

  • Staff

Hi and welcome to Malwarebytes.

  • Download the file TDSSKiller.zip and extract it into a folder on the infected PC.
  • Execute the file TDSSKiller.exe by double-clicking on it.
  • Wait for the scan and disinfection process to be over.
  • When its work is over, the utility prompts for a reboot to complete the disinfection.

By default, the utility outputs runtime log into the system disk root directory (the disk where the operating system is installed, C:\ as a rule).

The log is like UtilityName.Version_Date_Time_log.txt.

for example, C:\TDSSKiller.2.2.0_20.12.2009_15.31.43_log.txt.

Please post that log here.

Reboot and try running MBAM now.

Link to post
Share on other sites

  • 1 month later...
  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.