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My laptop, out of the blue, displayed an XP Security Alert saying my hard drive was damaged and lots of other draconian things. Am running XP with SP3 on a Dell 620 laptop. Now when I start the computer all I see is the Start icon - no programs, certainly no regular desktop. I cannot get on the internet - it looks like the HD has been wiped. I tried starting in safe mode but the same story. Can anyone give me a clue how I could get Malwarebytes to run - should I download it to a thumb drive and try from there?

Any help would be greatly appreciated.

Thanks in advance

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  • Staff

Hi and welcome to Malwarebytes.

  • Download the file TDSSKiller.zip and extract it into a folder on the infected PC.
  • Execute the file TDSSKiller.exe by double-clicking on it.
  • Wait for the scan and disinfection process to be over.
  • When its work is over, the utility prompts for a reboot to complete the disinfection.

By default, the utility outputs runtime log into the system disk root directory (the disk where the operating system is installed, C:\ as a rule).

The log is like UtilityName.Version_Date_Time_log.txt.

for example, C:\TDSSKiller.2.2.0_20.12.2009_15.31.43_log.txt.

Please post that log here.

Reboot and try running MBAM now.

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  • 1 month later...
  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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