Help needed

[kahdah]

Ok please download the following program to your c:\ drive or documents http://download.bleepingcomputer.com/grinler/unhide.exe then double click on it to run it.

After that your items should be present again after that let me know if any problems remain.

[JiaWen]

hmm most of the things are back, just some icons missing as well as taskbar and shortcuts above the ''All programs''

[kahdah]

Whatever icons are missing will have to be recreated.

You can do this by going to the Vista start button doluble click on my computer then double click on Program Files Find the named program there and open it's folder.

You can then find the file that is the program and right click on it and choose send to and point it to the desktop.

The other programs above the all programs will reappear after you use programs a few times.

You say your taskbar is missing?

Meaning the black bar across the bottom you are referring to correct?

[JiaWen]

Whatever icons are missing will have to be recreated.

You can do this by going to the Vista start button doluble click on my computer then double click on Program Files Find the named program there and open it's folder.

You can then find the file that is the program and right click on it and choose send to and point it to the desktop.

The other programs above the all programs will reappear after you use programs a few times.

You say your taskbar is missing?

Meaning the black bar across the bottom you are referring to correct?

Thanks! you have been a great help! any antivirus or spyware program you would recommend?

[JiaWen]

Also at my C:/ there is alot of new folders/files like Qoobox, found.001-found.004, BOOTSECT.bak and bootmgr etc... are they all needed?

[kahdah]

No we will remove what we used now some of those are needed by the operating system.

The qoobox folder is from Combofix,the rest leave.

=======Update Adobe reader=======

Please update to the newest version of Adobe reader you can find it here > http://get.adobe.com/reader/

=======Cleanup=======

• Click START then RUN
  
• Now type Combofix /uninstall in the runbox and click OK. Note the space between the X and the Uninstall, it needs to be there.
  
  
  ======Next======
  
  • Double click on OTL to run it.
    
  • Click on the Cleanup button at the top.
    
  • You will be asked to reboot the machine to finish the Cleanup process. Choose Yes.
    
  • This will remove itself and other tools we may have used.
    

===============Update Java===============

Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:

• Download the latest version of Java SE Runtime Environment (JRE) and save it to your desktop.
  
• Scroll down to where it says "(JRE) then click on it
  
• Click the "Download" button to the right.
  
• Select your Platform: "Windows".
  
• Select your Language: "Multi-language".
  
• Read the License Agreement, and then check the box that says: "Accept License Agreement".
  
• Click Continue and the page will refresh.
  
• Click on the link to download Windows Offline Installation and save the file to your desktop.
  
• Close any programs you may have running - especially your web browser.
  
• Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  
• Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  
• Click the Remove or Change/Remove button.
  
• Repeat as many times as necessary to remove each Java versions.
  
• Reboot your computer once all Java components are removed.
  
• Then from your desktop double-click on jre-6u26-windows-i586.exe to install the newest version.
  

=================

Delete\uninstall anything else that we have used that is leftover.

After that your all set.

===The following are some articles and a Windows Update link that I like to suggest to people to prevent malware and general PC maintenance===

Windows Updates - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.

Prevention article Some great guidelines to follow to prevent future infections please read the Prevention artice by Miekiemoes.

How did I get infected in the first place? Also this one by Tony Klein.

If your computer is slow Things you can do if your computer is slow.

PC Safety and Security - What Do I Need? Security suggestions and general hints and tips for PC security.

File sharing program dangers Reasons to stay away from File sharing programs for ex: BitTorrent,Limewire,Kazaa,emule,Utorrent etc...

===Free antimalware tools used for on demand scanning and cleaning no real time unless purchased===

Malwarebytes Antimalware

superantispyware

===Free antivirus links===

This is antivirus and antispyware.

Microsoft Security Essentials

This is free antispyware protection and Antivirus protection.

AVG free

This is just antivirus protection.

Antivir

This is antivirus and antispyware protection.

Avast

[JiaWen]

thanks expert! you have been such a great help. Would be at a loss without your help! greatly appreciated your help over the past week!

[kahdah]

You are very welcome safe surfing

[screen317]

Glad we could help.

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