bushwompa Posted June 6, 2011 ID:437378 Share Posted June 6, 2011 I am getting the error:Program Error Updating (11001, 0, Host not found) no such host is known.I have tried:1.) uninstalling/reinstalling MBAM2.) trying the MBAM-clean.exe trick3.) scanning with: Spybot Search and Destroy, Avast, CCleaner, Hitman Pro 3.5.4.) tried disabling windows firewall for updating MBAM5.) tried a "ping data-cdn.mbamupdates.com" says Ping request could not find host data-cdn.mbamupdates.com Please check the name and try again.'m using Windows XP Home edition. I am not running a separate firewall. I am running Avast, but I get the same message even when I have Avast disabled.I've attached Ark and Attach as per directions.DDS follows:.DDS (Ver_2011-06-03.01) - NTFSx86 Internet Explorer: 8.0.6001.18702Run by Owner at 13:28:36 on 2011-06-05Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2047.1368 [GMT -6:00].AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}FW: AVG Firewall *Disabled* .============== Running Processes ===============.C:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcsC:\WINDOWS\system32\svchost.exe -k WudfServiceGroupC:\WINDOWS\system32\Ati2evxx.exesvchost.exesvchost.exeC:\Program Files\AVAST Software\Avast\AvastSvc.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exesvchost.exeC:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\Program Files\Seagate\SeagateManager\Sync\FreeAgentService.exeC:\WINDOWS\Explorer.EXEC:\Program Files\LeapFrog\LeapFrog Connect\CommandService.exeC:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exeC:\WINDOWS\system32\svchost.exe -k imgsvcC:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exeC:\Program Files\Canon\CAL\CALMAIN.exeC:\Program Files\Seagate\SeagateManager\FreeAgent Status\StxMenuMgr.exeC:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exeC:\Program Files\Microsoft Office\Office12\GrooveMonitor.exeC:\Program Files\iTunes\iTunesHelper.exeC:\Program Files\AVAST Software\Avast\avastUI.exeC:\WINDOWS\system32\ctfmon.exeC:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exeC:\Program Files\iPod\bin\iPodService.exeC:\WINDOWS\System32\svchost.exe -k HTTPFilterC:\Program Files\Pure Networks\Network Magic\nmapp.exeC:\WINDOWS\system32\wscntfy.exeC:\Documents and Settings\Owner\Local Settings\Application Data\Google\Chrome\Application\chrome.exeC:\Documents and Settings\Owner\Local Settings\Application Data\Google\Chrome\Application\chrome.exeC:\Documents and Settings\Owner\Local Settings\Application Data\Google\Chrome\Application\chrome.exeC:\WINDOWS\system32\wuauclt.exe.============== Pseudo HJT Report ===============.uStart Page = hxxp://www.google.ca/uInternet Settings,ProxyOverride = *.localBHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dllBHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dllBHO: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dllBHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dllTB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No FileTB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dllTB: {A057A204-BACC-4D26-9990-79A187E2698E} - No FileTB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No FileTB: {D3DEE18F-DB64-4BEB-9FF1-E1F0A5033E4A} - No FileuRun: [ctfmon.exe] c:\windows\system32\ctfmon.exeuRun: [Google Update] "c:\documents and settings\owner\local settings\application data\google\update\GoogleUpdate.exe" /cmRun: [CarboniteSetupLite] "c:\program files\carbonite\CarbonitePreinstaller.exe" /preinstalled /showonfirst /reshowat=900mRun: [MaxMenuMgr] "c:\program files\seagate\seagatemanager\freeagent status\StxMenuMgr.exe"mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottimemRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exemRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /noguimRun: [HitmanPro35] "c:\program files\hitman pro 3.5\HitmanPro35.exe" /scan:bootmRunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-appf?lic=NFVMV0gtR0JZUzQtOU5USEQtUUE3WEQtQzJRSEgtTkZGS0o"&"inst=NzctNTc2NTc3NTY0LVQxOC1VODUrMS1CQSsxLUtWMys3LVhMKzEtRlA5Mis2LUJBUjlHKzEtVEI5KzItRkwrOS1RSVgxKzQtWDIwMTArMi1GTDEwKzE"&"prod=90"&"ver=10.0.1204dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXEmPolicies-system: EnableLUA = 0 (0x0)IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000IE: {2670000A-7350-4f3c-8081-5663EE0C6C49}IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exeDPF: {5CB1506E-1DEA-4E63-89A7-E40E52AEA1FD} - hxxp://fulfillment-ca-v3.puretracks.com/onager.cabDPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1277244363453DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cabDPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cabDPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} - hxxp://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cabDPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cabDPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cabTCP: DhcpNameServer = 192.168.0.1TCP: Interfaces\{809A3FB1-90F9-4242-B62B-6D57DEF08984} : DhcpNameServer = 192.168.0.1Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dllHandler: intu-qt2007 - {026BF40D-BA05-467b-9F1F-AD0D7A3F5F11} - c:\program files\quicktax 2007\ic2007pp.dllHandler: intu-qt2008 - {05E53CE9-66C8-4a9e-A99F-FDB7A8E7B596} - c:\program files\quicktax 2008\ic2008pp.dllHandler: intu-qt2009 - {03947252-2355-4e9b-B446-8CCC75C43370} - c:\program files\quicktax 2009\ic2009pp.dllHandler: pure-go - {4746C79A-2042-4332-8650-48966E44ABA8} - c:\program files\common files\pure networks shared\platform\puresp4.dllNotify: AtiExtEvent - Ati2evxx.dllSSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dllSEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dllHosts: 127.0.0.1 www.spywareinfo.com.============= SERVICES / DRIVERS ===============.R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2011-6-2 441176]R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2011-6-2 307928]R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2011-6-2 19544]R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2011-6-2 42184]R2 FreeAgentGoNext Service;Seagate Service;c:\program files\seagate\seagatemanager\sync\FreeAgentService.exe [2009-9-25 189736]S0 yswxy;yswxy; [x]S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]S3 FlyUsb;FLY Fusion;c:\windows\system32\drivers\FlyUsb.sys [2009-12-27 18560]S3 MatSvc;Microsoft Automated Troubleshooting Service;c:\program files\microsoft fix it center\Matsvc.exe [2010-4-10 266544]S3 WinRM;Windows Remote Management (WS-Management);c:\windows\system32\svchost.exe -k WINRM [2008-4-14 14336]S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504].=============== Created Last 30 ================.2011-06-04 15:28:43 -------- d-----w- c:\documents and settings\owner\application data\Malwarebytes2011-06-04 15:27:37 39984 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys2011-06-04 15:27:36 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes2011-06-04 15:27:22 22712 ----a-w- c:\windows\system32\drivers\mbam.sys2011-06-04 15:27:21 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware2011-06-04 01:33:21 388096 ----a-r- c:\documents and settings\owner\application data\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe2011-06-04 01:33:19 -------- d-----w- c:\program files\Trend Micro2011-06-04 01:08:03 12872 ----a-w- c:\windows\system32\bootdelete.exe2011-06-04 01:03:00 17480 ----a-w- c:\windows\system32\drivers\hitmanpro35.sys2011-06-04 01:02:58 -------- d-----w- c:\program files\Hitman Pro 3.52011-06-04 00:59:21 -------- d-----w- c:\documents and settings\all users\application data\Hitman Pro2011-06-03 02:50:16 441176 ----a-w- c:\windows\system32\drivers\aswSnx.sys2011-06-03 02:49:57 40112 ----a-w- c:\windows\avastSS.scr2011-06-03 02:49:39 -------- d-----w- c:\program files\AVAST Software2011-06-03 02:49:39 -------- d-----w- c:\documents and settings\all users\application data\AVAST Software.==================== Find3M ====================.2011-04-06 22:20:16 91424 ----a-w- c:\windows\system32\dnssd.dll2011-04-06 22:20:16 197920 ----a-w- c:\windows\system32\dnssdX.dll2011-04-06 22:20:16 107808 ----a-w- c:\windows\system32\dns-sd.exe.============= FINISH: 13:32:53.64 ===============attach.zipark.zip Link to post Share on other sites More sharing options...
Staff screen317 Posted June 8, 2011 Staff ID:438248 Share Posted June 8, 2011 Hi and welcome to Malwarebytes.Are you currently connected through a router? Link to post Share on other sites More sharing options...
bushwompa Posted June 8, 2011 Author ID:438306 Share Posted June 8, 2011 yes, I am connected through a router. Link to post Share on other sites More sharing options...
Staff screen317 Posted June 11, 2011 Staff ID:439419 Share Posted June 11, 2011 Hi,1. Very important: First disconnect your computers from the Internet.2. Router Reset: Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into the small hole labeled Reset located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 30 seconds).3. Reset the IP/DNS settings of your Internet connection on each computer connected:Go to Start -> Control Panel -> Double click on Network Connections.Right click on your default connection (usually Local Area Connection or Wireless Network Connection) and select Properties.Select the General tab.Double click on Internet Protocol (TCP/IP).Under General tab:Select "Obtain an IP address automatically".Select "Obtain DNS server address automatically".[*]Click OK twice to save the settings.[*]Reboot if you had to change any setting.4. Flush the DNS cache:Click the Start logo in the bottom left corner of the screenClick on RunIn the command window copy/paste the following:ipconfig /flushdnsThen hit enter.Exit the command window.5. Reconnect: Once you have followed all the above steps you can reconnect your computer to the internet. Link to post Share on other sites More sharing options...
Staff screen317 Posted June 17, 2011 Staff ID:442203 Share Posted June 17, 2011 Are you still with us? Link to post Share on other sites More sharing options...
bushwompa Posted June 22, 2011 Author ID:444424 Share Posted June 22, 2011 Are you still with us? Link to post Share on other sites More sharing options...
bushwompa Posted June 22, 2011 Author ID:444428 Share Posted June 22, 2011 Yes, sorry, I've been away. I'll try this and let you know how it goes. Thank you for the response. Link to post Share on other sites More sharing options...
Staff screen317 Posted June 25, 2011 Staff ID:445641 Share Posted June 25, 2011 Any update? Link to post Share on other sites More sharing options...
bushwompa Posted June 28, 2011 Author ID:446697 Share Posted June 28, 2011 Yes, I did all the things you said and it worked. I had to get my internet provider to also reset my router once I worked through all the steps. He said there was two DNS addresses from the same device showing up, but he wasn't sure why.Anyway, after all that I was able to update Malwarebytes and run a quick scan. It came back negative, which surprised me. I'm going to run a full scan now.Thanks for your help. Link to post Share on other sites More sharing options...
Staff screen317 Posted July 3, 2011 Staff ID:448570 Share Posted July 3, 2011 Great news! Let me know if there's anything else I can help with. Link to post Share on other sites More sharing options...
Staff screen317 Posted August 4, 2011 Staff ID:461979 Share Posted August 4, 2011 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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