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Double-header: Windows Recovery, then XP Home Security2011 infection


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OK -- just got my "Log on to windows" screen, 10 mins after the "Windows is starting up" box first came up and about 20 mins after initial startup. Had to log in as an administrator. 5 mins later, sill nothing on my desktop (although my "windows is running in safe mode" explanation box came up, and closed immediately when I clicked "OK".

I'll leave the thing running to see if the desktop ever loads and we can go from there...

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Only thing that loaded on the desktop were icons for my Outlook, a shortcut to a VPN network-based folder I use for work, a shortcut to a C:-based folder for work, a shortcut to MBAM, and my recycling bin. No task bar, no start button.

It took another 10 mins or so after my last post for these to appear.

After about 9am ET tomorrow (Thurs.), I'll be away from my computer 'til Monday evening. So, I won't be able to run any scans til then, but in the meantime I'll be able to answer any general questions you might have.

Thanks-

J

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  • Staff

Hi,

Again my apologies for the delay. Need to get our notification system checked.

These are links to Anti-virus vendors that offer free LiveCD or Rescue CD files that are used to boot from for repair of unbootable and damaged systems, rescue data, scan the system for virus infections. Burn it as an image to a disk to get a bootable CD. All (except Avira) are in the ISO Image file format. Avira uses an EXE that has built-in CD burning capability.

If you are not sure how to burn an image, please read How to write a CD/DVD image or ISO. If you need a FREE utility to burn the ISO image, download and use ImgBurn.

Let me know how it goes.

Try Kaspersky's first.

When you log in, is it still incredibly slow and unresponsive? There may be system corruption here.

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OK -- sorry it took me a while to get back to you here, but I was on vacation and was just now able to run Kaspersky Rescue Disk.

Updated it to its latest definitions and ran a scan on Disk Boot Sectors, Hidden Startup Objects, "sda1" & "sda2" (I have no idea what sdas are).

The thing found a ton of Java exploits, Spy.Win.32's, Trojan,Win32.TDSS, trojan-banker.win32 and other stuff. Followed recommended action for each.

I realized the "C:" drive wasn't explicitly labeled, so I'm going to scan that now and then restart the system to determine how it's running. I'll post as soon after I restart.

If you need/want to see a report, you'll have to let em know how to save it someplace where I can find it, because I don't quite understand the save-to options it offers.

Thanks!

-J

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OK -- Looks like the thing might actually be working all right now. Kaspersky might just have been the answer.

Startup seemed a bit slow in normal mode, but once I logged on everything seems pretty crisp. No Google redirects now, no phantom audio, no IE script error messages.

I appear to have lost desktop shortcuts -- my VPN shortcut's missing, as is my Firefox shortcut, for example. Not sure what else might be missing from the desktop.

Program folders in the start menu are still coming up empty, not sure how to fix that, so if you have any tips, they'd be much appreciated.

Process-wise, I'm seeing two "GoogleUpdate.exe" processes currently running and chrome_updater.exe. CPU's ran heavy for a while, bouncing on the high end between 70-95% usage. Setup.exe kept spiking it, it looks like, and that was about 20 mins after startup. Setup ended, CPU calmed down. Actually, those Google processes ended, as well.

Let me know if I should run anything else before I try using it full time again, and thanks again for all your help on this!

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  • Staff

Excellent! At least we have something to work with now.

Please update MBAM, run a Quick Scan, and post its log.

Next, download DDS by sUBs and save it to your Desktop.

Double-click on the DDS icon and let the scan run. When it has run two logs will be produced, please post only DDS.txt directly into your reply.

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Ok -- Here you go, Chris. Still no Google redirects, phantom audio or other symptoms. Still a little slow on startup (not too bad, though). "All Programs" menu under Start still has many empty folders, but other than that, everything seems OK (knock on wood).

Thanks, and let me know if I should do anything else...

-----------------------------------------------------------------

Malwarebytes' Anti-Malware 1.51.0.1200

www.malwarebytes.org

Database version: 6788

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

6-6-2011 11:03:42 AM

mbam-log-2011-06-06 (11-03-41).txt

Scan type: Quick scan

Objects scanned: 189393

Time elapsed: 25 minute(s), 50 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

-----------------------------------------------------------------

.

DDS (Ver_2011-06-03.01) - NTFSx86

Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_25

Run by sharpej at 11:07:09 on 2011-06-06

Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.503.218 [GMT -4:00]

.

.

============== Running Processes ===============

.

C:\WINDOWS\system32\svchost.exe -k DcomLaunch

svchost.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup

svchost.exe

svchost.exe

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\WINDOWS\system32\spoolsv.exe

svchost.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\WINDOWS\system32\CTsvcCDA.EXE

C:\Program Files\Symantec AntiVirus\DefWatch.exe

C:\Program Files\Seagate\SeagateManager\Sync\FreeAgentService.exe

C:\WINDOWS\System32\svchost.exe -k HTTPFilter

C:\Program Files\iolo\common\lib\ioloServiceManager.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Common Files\LightScribe\LSSrvc.exe

C:\WINDOWS\System32\svchost.exe -k HPZ12

C:\Program Files\Common Files\Livescribe\PenComm\PenCommService.exe

C:\WINDOWS\System32\svchost.exe -k HPZ12

C:\WINDOWS\system32\SatSrv.exe

C:\WINDOWS\System32\svchost.exe -k imgsvc

C:\Program Files\Smith Micro\StuffIt11\ArcNameService.exe

C:\Program Files\Symantec AntiVirus\Rtvscan.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Steganos Privacy Suite 2008\fredirstarter.exe

C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe

C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe

C:\Program Files\HP\hpcoretech\hpcmpmgr.exe

C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\Seagate\SeagateManager\FreeAgent Status\StxMenuMgr.exe

C:\Program Files\Steganos Privacy Suite 2008\PasswordManagerFFAutoFill.exe

C:\Program Files\Steganos Privacy Suite 2008\SteganosHotKeyService.exe

C:\Program Files\QuickTime\qttask.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\Real\RealPlayer\RealPlay.exe

C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Sprint Instinct Applications\MEMonitor.exe

C:\Documents and Settings\sharpej\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Documents and Settings\sharpej\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://rf1.ruderfinn.com

uURLSearchHooks: H - No File

BHO: Steganos Password Manager AutoFill: {1427a821-7b93-4f08-9a34-9fa03a3d93db} - c:\program files\steganos privacy suite 2008\PasswordManagerBHO.dll

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll

BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File

EB: &Discuss: {bdeade7f-c265-11d0-bced-00a0c90ab50f} - shdocvw.dll

uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe

uRun: [Creative Detector] c:\program files\creative\mediasource\detector\CTDetect.exe /R

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

uRun: [Google Update] "c:\documents and settings\sharpej\local settings\application data\google\update\GoogleUpdate.exe" /c

mRun: [sSS2008 File Redirection Starter] "c:\program files\steganos privacy suite 2008\fredirstarter.exe"

mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 10.0\reader\Reader_sl.exe"

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

mRun: [HP Software Update] c:\program files\hewlett-packard\hp software update\HPWuSchd2.exe

mRun: [HP Component Manager] "c:\program files\hp\hpcoretech\hpcmpmgr.exe"

mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb10.exe

mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot

mRun: [MaxMenuMgr] "c:\program files\seagate\seagatemanager\freeagent status\StxMenuMgr.exe"

mRun: [symantec NetDriver Monitor] c:\progra~1\symnet~1\SNDMon.exe

mRun: [sSS2008 PasswordManagerFFAutoFill] "c:\program files\steganos privacy suite 2008\PasswordManagerFFAutoFill.exe"

mRun: [sSS2008 HotKeys] "c:\program files\steganos privacy suite 2008\SteganosHotKeyService.exe"

mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime

mRun: [sunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"

mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent

dRunOnce: [TSClientMSIUninstaller] cmd.exe /C "cscript %systemroot%\Installer\TSClientMsiTrans\tscuinst.vbs"

dRunOnce: [TSClientAXDisabler] cmd.exe /C "%systemroot%\Installer\TSClientMsiTrans\tscdsbl.bat"

dRunOnce: [sSS2006] "c:\program files\steganos security suite 2006\SSS2006.exe" -firstboot

StartupFolder: c:\docume~1\sharpej\startm~1\programs\startup\sprint~1.lnk - c:\windows\RM.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobeg~2.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe

uPolicies-explorer: NoDesktopCleanupWizard = 1 (0x1)

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

Trusted Zone: alltel.com\care

Trusted Zone: aol.com\free

DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab

DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/templates/ieawsdc.cab

DPF: {321FB770-1FBE-4BFE-BDC1-6F622D4FA499} - hxxps://activation.alltel.com/wizlet/WINDSTREAM/static/controls/WebflowActiveXInstaller_2-0-0.cab

DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} - hxxps://www-secure.symantec.com/techsupp/asa/ss/sa/sa_cabs/tgctlsr.cab

DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos-beta/OnlineScanner.cab

DPF: {88D969C0-F192-11D4-A65F-0040963251E5} - hxxp://rfnywebview1.ruderfinn.com:30157/webview/msxml/msxml4.cab

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_25-windows-i586.cab

DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab

DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_11-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0025-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_25-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_25-windows-i586.cab

DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

TCP: DhcpNameServer = 192.168.1.1

TCP: Interfaces\{1E32566C-6865-4956-BC77-3C6B845505FB} : DhcpNameServer = 192.168.1.1

Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll

Notify: igfxcui - igfxsrvc.dll

Notify: NavLogon - c:\windows\system32\NavLogon.dll

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

.

================= FIREFOX ===================

.

FF - ProfilePath - c:\documents and settings\sharpej\application data\mozilla\firefox\profiles\50jrvbn5.default\

FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/ig?hl=en

FF - prefs.js: network.proxy.type - 0

FF - plugin: c:\documents and settings\sharpej\local settings\application data\google\update\1.3.21.53\npGoogleUpdate3.dll

FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll

FF - plugin: c:\program files\google\google updater\2.4.1536.6592\npCIDetect13.dll

FF - plugin: c:\program files\google\update\1.3.21.53\npGoogleUpdate3.dll

FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll

FF - plugin: c:\program files\mozilla firefox\plugins\npstrlnk.dll

FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}

FF - Ext: Java Console: {CAFEEFAC-0016-0000-0025-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0025-ABCDEFFEDCBA}

FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff

FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension

FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}

FF - Ext: Flashblock: {3d7eb24f-2740-49df-8937-200b1cc08f8a} - %profile%\extensions\{3d7eb24f-2740-49df-8937-200b1cc08f8a}

FF - Ext: Read It Later: isreaditlater@ideashower.com - %profile%\extensions\isreaditlater@ideashower.com

.

============= SERVICES / DRIVERS ===============

.

R1 SLEE_13_DRIVER;Steganos Live Encryption Engine 13 [Driver];c:\windows\system32\drivers\slee13.sys [2005-10-4 74240]

R1 SLEE_16_DRIVER;Steganos Live Encryption Engine 16 [Driver];c:\windows\system32\drivers\sleen16.sys [2007-10-11 79104]

R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccEvtMgr.exe [2004-2-29 255096]

R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSetMgr.exe [2004-2-29 242808]

R2 FreeAgentGoNext Service;Seagate Service;c:\program files\seagate\seagatemanager\sync\FreeAgentService.exe [2009-5-1 181544]

R2 ioloFileInfoList;iolo FileInfoList Service;c:\program files\iolo\common\lib\ioloServiceManager.exe [2008-7-19 712048]

R2 ioloSystemService;iolo System Service;c:\program files\iolo\common\lib\ioloServiceManager.exe [2008-7-19 712048]

R2 PenCommService;Livescribe Pulse Smartpen Service;c:\program files\common files\livescribe\pencomm\PenCommService.exe [2009-6-4 151552]

R2 SAVRTPEL;SAVRTPEL;c:\program files\symantec antivirus\Savrtpel.sys [2004-2-9 37008]

R2 Steganos AntiTheft;Steganos AntiTheft;c:\windows\system32\SatSrv.exe [2006-5-24 184320]

R2 Symantec AntiVirus;Symantec AntiVirus;c:\program files\symantec antivirus\Rtvscan.exe [2004-3-12 1221864]

R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20110502.002\naveng.sys [2011-5-2 86136]

R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20110502.002\navex15.sys [2011-5-2 1393144]

R3 SAVRT;SAVRT;c:\program files\symantec antivirus\savrt.sys [2004-2-9 301200]

S1 vcdrom;Virtual CD-ROM Device Driver;\??\c:\windows\system32\drivers\vcdrom.sys --> c:\windows\system32\drivers\VCdRom.sys [?]

S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-1-7 135664]

S2 ioloProductUpdate;iolo Product Update Service;c:\program files\iolo\common\lib\ioloServiceManager.exe [2008-7-19 712048]

S3 ccPwdSvc;Symantec Password Validation;c:\program files\common files\symantec shared\ccPwdSvc.exe [2004-2-29 87160]

S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-1-7 135664]

S3 PulseUsb;Livescribe Pulse Smartpen USB Driver;c:\windows\system32\drivers\PulseUsb.sys [2009-6-4 19584]

S3 samhid;samhid;c:\windows\system32\drivers\Samhid.sys [2007-3-25 7548]

S3 SavRoam;SAVRoam;c:\program files\symantec antivirus\SavRoam.exe [2004-3-12 169192]

.

=============== Created Last 30 ================

.

2011-06-06 14:36:38 22712 ----a-w- c:\windows\system32\drivers\mbam.sys

2011-05-20 21:45:12 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2011-05-20 21:38:23 73728 ----a-w- c:\windows\system32\javacpl.cpl

2011-05-20 21:38:23 472808 ----a-w- c:\windows\system32\deployJava1.dll

2011-05-20 21:38:23 472808 ----a-w- c:\program files\mozilla firefox\plugins\npdeployJava1.dll

.

==================== Find3M ====================

.

2011-06-01 17:09:30 52352 ----a-w- c:\windows\system32\drivers\volsnap.sys

2011-05-29 13:11:30 39984 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2009-11-24 02:28:05 6694516 -c----w- c:\program files\ps3-video-converter.exe

2009-11-22 15:56:36 15534341 -c----w- c:\program files\sss2006int.exe

2009-11-22 15:27:45 426352 -c----w- c:\program files\ds_dm.exe

.

============= FINISH: 11:08:46.48 ===============

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  • Staff

Hi,

Next, please run the PCPitstop Full Tests here (NOT the PCMatic scan or any other scan; simply register with the box on the left and you will be taken to the Full Tests/Overdrive Test). When the tests are complete, a results page will pop up. Copy and paste the URL of the Results screen and post it here for me.

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Heh... yeah, it's a little old, but considering the extent of its use is really just running a couple of Office programs and a couple web browsers at any given time it's served its purpose pretty well. I don't use it for gaming or anything, and as you can see I've used a minimal amount of its HDD space.

Its processor speed's pretty good, though (which was why I bought it in the first place), so that's why I was a little worried about the start-up speed and everything.

If you're giving the little fella a clean bill of health, I'll get back to using it for work for the next few months and I'll look at getting a new unit towards the end of the year when they all go on holiday sale.

Thanks a ton for all your help with this, Chris, and if you have a paypal acct where I could send you a tangible

"thank you", let me know.

Take care, and have a great summer!

-Jared

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  • Staff

Hi Jared,

Thank you for the kind offer, but I would much rather you get a PRO license of MBAM to protect yourself for life, instead. :)

Here is my standard prevention speech:

I highly recommend the PRO version of MBAM; with it, it's likely that this issue would have been prevented in the first place.

Now that your computer seems to be in proper working order, please take the following steps to help prevent reinfection:

1) Download and install Javacool's SpywareBlaster, which will prevent malware from being installed on your computer. A tutorial on it can be found here.

2) Go to Windows Update frequently to get all of the latest updates (security or otherwise) for Windows.

3) Make sure your programs are up to date! Older versions may contain security risks. To find out what programs need to be updated, please run Secunia's Software Inspector.

4) WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:

  • Green to go
  • Yellow for caution
  • Red to stop

WOT has an addon available for both Firefox and IE.

5) Be sure to update your Antivirus and Antispyware programs often!

Finally, please also take the time to read Tony Klein's excellent article on: So How Did I Get Infected in the First Place?

Safe surfing,

-screen317

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  • 2 weeks later...
  • Staff

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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