sundy Posted April 5, 2011 ID:411681 Share Posted April 5, 2011 In SAFE mode I receive the following error message:Run-Time error: '372'Failed to load control 'vbalGrid' from vbalsgrid6.ocx. Your version of vbalsgrid6.ocx may be outdated. Make sure you are using the version of the control that was provided with your application.I have uninstalled and reinstalled several times but it does not seem to help. I read a post on this site pertaining to this similar issue and the Moderator recommended RootRepeal. Unfortunately, it came up blank.I'm running XP, sp3, 32-bit, and have NOD32 AVLooking for help...thanx! Link to post Share on other sites More sharing options...
ThexDarksider Posted April 5, 2011 ID:411703 Share Posted April 5, 2011 This might be a somewhat stupid question, but have you tried running MBAM in normal mode? It's designed to be ran in normal mode. Link to post Share on other sites More sharing options...
sundy Posted April 5, 2011 Author ID:411716 Share Posted April 5, 2011 This might be a somewhat stupid question, but have you tried running MBAM in normal mode? It's designed to be ran in normal mode.Yes...same result. Link to post Share on other sites More sharing options...
Mainard Posted April 6, 2011 ID:411730 Share Posted April 6, 2011 Hello Sundy,If you could please provide an OTL report to get to the bottom of this issue.Please Download OTL to your Desktop:To Use OTL:Get OTL From HEREDouble click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted. OTL should now start. Change the following settings Change Drivers to All Change Standard Registry to All Under File Scans, change File age to 30Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long. When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt (first run only). These are saved in the same location as OTL.Please attach these 2 files in your next reply.Thank you! Link to post Share on other sites More sharing options...
sundy Posted April 6, 2011 Author ID:411737 Share Posted April 6, 2011 Does it matter which mode I run OTL in? Normal or SAFE? Link to post Share on other sites More sharing options...
Mainard Posted April 6, 2011 ID:411741 Share Posted April 6, 2011 Normal would be fine.Thank you. Link to post Share on other sites More sharing options...
sundy Posted April 6, 2011 Author ID:411747 Share Posted April 6, 2011 Ran in normal. Files attached as requested.Thank you for looking into this.OTL.TxtExtras.Txt Link to post Share on other sites More sharing options...
Mainard Posted April 6, 2011 ID:411749 Share Posted April 6, 2011 It appears you are infected.As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.You can follow the directions below and someone will assist you with running scans on your system to see if they can detect anything. Please print out, read and follow the Directions HERE, skipping any steps you are unable to complete. Then post a NEW topic here. One of the expert helpers there will give you one-on-one assistance when one becomes available.After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.orgWhen you get the all clear and still have any issues or concerns please do not hesitate to create a new topic stating what is occurring for you.Thank you very much. Link to post Share on other sites More sharing options...
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