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Hi,

Please HELP!! We purchased a new laptop 1 month ago and thought the anti-virus was loaded when we got it. Unfortunately, it was not and now we have this nasty malware. We did try to load the anti-virus kapersky after we got the virus, but it still did not help. We are not able to even log onto the internet. Any info would be greatly appreciated.

Thank you in advance.

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:welcome:

We don't work on Malware removal or diagnostics in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

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