Your error message when you update

[kugi]

Hello,

I report the following error code: Program_ERROR_UPDATING (12002, 0, WinHttpQueryDataAvailable)

Please help me.

Thank you very much.

Kurt

[Firefox]

Please provide following details, so that someone may be able to assist you:

• OS version including 32/64-bit
  
• Installed Security Product(s) including Firewall and Program Versions
  
• MBAM version (current 1.50.1.1100) (Free or Pro)
  
• Definition version (current 5561)
  
• Do you use a router to connect to Internet
  

[Harry-K]

Please provide following details, so that someone may be able to assist you:

• OS version including 32/64-bit
  
• Installed Security Product(s) including Firewall and Program Versions
  
• MBAM version (current 1.50.1.1100) (Free or Pro)
  
• Definition version (current 5561)
  
• Do you use a router to connect to Internet
  

I have the same error message:

I ran the mbam with the old version and from the logfile the following information:

Malwarebytes' Anti-Malware 1.50.1.1100

www.malwarebytes.org

Databaseversie: 5363

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

20-3-2011 15:13:21

mbam-log-2011-03-20 (15-13-21).txt

I am running Symantic Antivirus.

Access is via an internet-box from the Dutch provider KPN (experia box).

What to do?

Cheers: Harry

[Firefox]

Harry-K Hello and welcome....

You should start by opening your own thread... in the meantime try these instructions...

Please exclude the following files from your Antivirus Software (not sure what version of you are using):

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For Windows XP:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For Windows Vista or Windows 7:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For 64 bit versions of Windows Vista or Windows 7:

• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\SysWoW64\drivers\mbamswissarmy.sys
  

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE and MBAMSERVICE.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

The FAQ contains examples of setting file exclusions for some known AV products

Please post back and let us know how it went.

[Harry-K]

Sorry for replying so late, I was out of the country for several weeks.

And also sorry for not starting a new thread.

What I have done based on your information.

I went into the symantic firewall and added the data-cdn.mbamupdates.com site to the trusted sites.

Then I started the malwarebytes, and clicked ok

[Firefox]

I am glad to hear it is now working... should you have further problems or questions don't hesitate to ask.