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Please can some one help me, I have a major issue on my work computer (which is a server for another 4 pc's)

I have just been hit by a rather nasty virus which wouldnt let me run either CTRL ALT DEL, Spybots or Malware Remover in normal mode.

I opened an email which I thought was genuine (as I was due to be receiving a package from UPS). Immediately AVG recognised the Virus, So i ran the scan, halfway through it flashed up a warning screen (I am cautious over these as I am aware they are normally viruses); started to read it and before I could CTRL ALT DEL and disable (rather than clicking OK or Cancel) it started to download itself. At this point it cleared away all of the work that I had open and also cleared off AVG and started up one of these fake anti malware programmes, I then tried to run spybots & malware bytes immediately both were denied (the system mentioned something about not being able to use the registry)

So I reset the computer, and a blue screen came up with poorly written English (spelling & grammar) informing me my computer was infected and the only way to eradicate was to buy their software (obviously I knew this was a virus) so I restarted the PC again and ran in safe mode. Updated and ran Malwarebytes which removed 5 trojans, ran spybot and it got as far as approx 165000 files Fraud.UPS.Invoice then hung up

I can only assume that the virus is still there as a result (as it was an email tagged as UPS that started it)

Please can you help with the removal of this nasty, I would be forever grateful (a few years ago you helped me remove a similar virus and I have recommended your site ever since)

Many Thanks

Darren Tillbrook

Isle of Wight, United Kingdom

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OK to update, I have uninstalled and reinstalled malwarebytes, renamed it iexplore.exe (as per other threads) it has not found any other threats yet!!! but I am sure there is still something there, I am going to restart in normal mode now and see if it has gone away yet

Oh I also ran RKill and that found nothing

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  • Staff

Hi and welcome to Malwarebytes.

Are you user a corporate license for these work computers?

Please update MBAM, run a Quick Scan, and post its log.

Next, download DDS by sUBs and save it to your Desktop.

Double-click on the DDS icon and let the scan run. When it has run two logs will be produced, please post DDS.txt directly into your reply.

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  • 2 weeks later...
  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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