Jump to content
Due to inclement weather in Southwest Florida, our Clearwater support team is offline. Our other offices are available to assist you, however their responses may be delayed. We appreciate your patience and understanding during this time. ×

c0000137


lucie87
 Share

Recommended Posts

hii, trying to fix my sisters advent netbook, running xp.

When i started, the loading windows screen had a green loading bar and no logo then blue screened with c0000137 error saying io permissions could not be changed. This happened however you tried to load it, even in safe mode and it automatically chose techguys recovery option to load it which results in same blue screen. This apparently started after they downloaded avg and did the reg fix on it.

After resetting bios settings and pressing f2 on start up to get to choose operating system screen, it can be loaded ok by choosing windows xp, however any normal restart causes green loading bar and automatic techguys start up and blue screen unless stopped by f2 screen.

After loading it to desktop i scanned with avg which temporarily removed viruses and blocked several active attacks, i downloaded malwarebytes which removed 11 items including infected reg keys which needed a restart but missed the f2 start up so got blue screen

I restarted it again via f2 and manually deleted the quarintine list which didnt ask for a restart so i restarted it anyway and rescanned and didnt find anything, also scanned with avg which didnt find anything so think most of if not all the virus/spy/ad/malware has gone however still need to fix the i/o permissions problem.

Does anyone have any ideas? i was wondering if removing the techguys software would resolve it since it seems to be that causing the problem?

Preferably they dont want to loose anything but wont be end of world if they do. Would have done reformat and xp reinstall but no disk drive or xp disk :D

Thanks in advance for any help :-)

Link to post
Share on other sites

  • 2 weeks later...
  • 3 weeks later...
  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.