update error

[tmartin004]

When I try to update MBAM, I get the following error:

MBAM_ERROR_UPDATING(12007,0,WinHttpSendRequest)

Any ideas what could be causing it?

Thanks!

[Haider]

Hello tmartin004:

Please provide following details, someone will help you:

1. OS version including 32/64-bit
   
2. Installed Security Product(s) including Firewall
   
3. MBAM version (current 1.46)
   
4. Definition version (current 5102)
   
5. Do you use a router to connect to Internet
   

Please post back using button

[tmartin004]

1.OS version including 32/64-bit

Windows XP SP3 32 bit

2.Installed Security Product(s) including Firewall

McAfee Security Center w/ Firewall. I allowed the 3 .exe files in the MBAM folder with full access. I could not add the .dll files to the list.

3.MBAM version (current 1.46)

1.46

4.Definition version (current 5102)

4081 - cannot update past the one that was included in the install.

5.Do you use a router to connect to Internet

yes, my PC is connected via ethernet cable

[noknojon]

Hi -

For an XP with a 12007 error please follow these directions -

You may want to print or write these directions as you will disconnect from the internet for a while -

1. Very important: First disconnect your computer from the internet.

2. Router Reset: Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds).

3. Reset the IP/DNS settings of your interent connection:

• Go to Start -> Control Panel -> Double click on Network Connections.
  
• Right click on your default connection (usually Local Area Connection or Wireless Network Connection) and select Properties.
  
• Select the General tab.
  
• Double click on Internet Protocol (TCP/IP).
  ?Under General tab:
  
• Select "Obtain an IP address automatically".
  
• Select "Obtain DNS server address automatically".
  
• Click OK twice to save the settings.
  
• Reboot if you had to change any setting.
  

4. Flush the DNS cache:

• Click the Start logo in the bottom left corner of the screen
  
• Click on Run or press Windows Logo+R
  
• In the command window copy/paste the following:
  

  ipconfig /flushdns

  
  

• Then hit enter.
  
• Exit the command window.
  

5. Reconnect: Once you have followed all the above steps you can reconnect your computer to the internet and try to update -

Let us know if this fixes your problem -

Thank You -

EDIT -

If this is not 100% successful , a reinstall may also be required later -

[tmartin004]

That did it. Thank you so much!

[noknojon]

Hi again -

The item usually fixes that error in XP's - In later Operating systems it changes just a bit -

Glad you are all OK now - Always post back with any other problems and we try to help with most items -

Thank You for replying -

[Haider]

Hello tmartin004:

You should change router admin login password as soon as possible with a strong one