I am having problems removing the "coolwwwsearch.com" trojan

dougmarkham · October 23, 2010

Here is what I think happened:

I got an email from someone who has the same name as my friend, and when I opened it, Hotmail says that it has stopped the opening of some of the content of the email, because it is not safe.

I got nervous and updated and ran 'Spybot search and destroy': sure enough, up came a positive test for "coolwwwsearch.com".

My system:

Laptop: Dell XPS studio 1645 (2010)

OS: Windows 7 Home premium 64 bit

My security program suite:

* AVG free

*Spybot Search and Destroy with tea timer running

*Spyware guard

*Spyware Blaster

*Malwarebytes

*CCleaner

*GuardedID (antikeylogger)

*Keylooger Hunter Vs 3 (Alexander G Styopkin).

I went online to learn about it, and did the following:

1) I turned of user account control

2) Downloaded the following to use to help purge the trojan

*Superantispyware

*Hijack This (HJT)

*File Assassin

*RunAlyser (safernetworking)

*Total Commander

*Killbox.exe

*MGTools.exe

*GMER

3) Uninstalled one old version of Java.

4) Made sure that the folders options "shows hidden files"

5) Restarted computer in safemode and deleted the contents of c:\windows\temp using file assassin

6) Ran CCleaner for both cleanup and registry clean

7) Ran Superantispyware and had it remove the coolwwwsearch.com files

8) Ran Malware bytes and spyware search and destroy (nothing came up)

9) Rebooted the computer

10) Ran MGtools

11) Ran Microsoft security essentials (no issues shown)

I have attached the logs generated by MGTools last night.

I have noticed that things are not back to normal. Out of the anti-keyloggers I run, GuardedID is not functioning properly and Keylogger Hunter is not starting up on boot-up as it should and appears to be set to do.

Also: typing in the browsers is slow and sometimes freezes briefly, and some of the menu's in firefox options are freezing when trying to change settings. Further: I am getting allot of popup's when web browsing, despite the fact that firefox is set to block all popup windows.

I am well out of my depth when it comes to dealing with trojans: from the logs posted, what would I need to do to purge the system? Will I need to re-install the operating system?

Gammo · October 25, 2010

Hi,

Download TFC to your desktop

Open the file and close any other windows.
It will close all programs itself when run, make sure to let it run uninterrupted.
Click the Start button to begin the process. The program should not take long to finish its job
Once its finished it should reboot your machine, if not, do this yourself to ensure a complete clean

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Start Malwarebytes' Anti-Malware

Once the program has loaded, click the "Update" tab and click the "Check For updates" button.
Once the updates were downloaded, click the "Scanner" tab, select "Perform Quick Scan", then click Scan.
The scan may take some time to finish,so please be patient.
When the scan is complete, click OK, then Show Results to view the results.
Make sure that everything is checked, and click Remove Selected.
When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Copy&Paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Download OTL to your Desktop

Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
Check the box that says Scan All Users.
Under the Custom Scan box paste this in
netsvcs
drivers32
%SYSTEMDRIVE%\*.*
%systemroot%\*. /mp /s
CREATERESTOREPOINT
%systemroot%\System32\config\*.sav
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs
Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
- When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
- Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and post them in your topic

dougmarkham · October 26, 2010

Hi Gammo,

Malwarebytes did not detect anything.

Here is the log file

------------------------------------------

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4949

Windows 6.1.7600

Internet Explorer 8.0.7600.16385

10/26/2010 12:36:17 AM

mbam-log-2010-10-26 (00-36-17).txt

Scan type: Quick scan

Objects scanned: 144819

Time elapsed: 3 minute(s), 30 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

------------------------------------------

Here are the OTL log files

OTL.txt

---------------------------------

OTL logfile created on: 10/26/2010 12:39:51 AM - Run 1

OTL by OldTimer - Version 3.2.17.1 Folder = C:\Users\dougmarkham\Desktop

64bit- Home Premium Edition (Version = 6.1.7600) - Type = NTWorkstation

Internet Explorer (Version = 8.0.7600.16385)

Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

8.00 Gb Total Physical Memory | 6.00 Gb Available Physical Memory | 72.00% Memory free

16.00 Gb Paging File | 13.00 Gb Available in Paging File | 84.00% Paging File free

Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)

Drive C: | 101.63 Gb Total Space | 61.91 Gb Free Space | 60.92% Space Free | Partition Type: NTFS

Drive F: | 931.26 Gb Total Space | 769.73 Gb Free Space | 82.65% Space Free | Partition Type: NTFS

Computer Name: DOUGMARKHAM-PC | User Name: dougmarkham | Logged in as Administrator.

Boot Mode: Normal | Scan Mode: All users | Quick Scan | Include 64bit Scans

Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2010/10/26 00:26:58 | 000,575,488 | ---- | M] (OldTimer Tools) -- C:\Users\dougmarkham\Desktop\OTL.exe

PRC - [2010/10/04 11:49:02 | 002,067,808 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files (x86)\AVG\AVG9\avgtray.exe

PRC - [2010/09/15 20:00:55 | 000,723,296 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files (x86)\AVG\AVG9\avgcsrvx.exe

PRC - [2010/09/15 20:00:31 | 000,921,952 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files (x86)\AVG\AVG9\avgemc.exe

PRC - [2010/09/15 20:00:28 | 000,308,136 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files (x86)\AVG\AVG9\avgwdsvc.exe

PRC - [2010/08/31 14:29:58 | 001,266,920 | ---- | M] (Trusteer Ltd.) -- C:\Program Files (x86)\Trusteer\Rapport\bin\RapportService.exe

PRC - [2010/08/31 14:29:58 | 000,767,208 | ---- | M] (Trusteer Ltd.) -- C:\Program Files (x86)\Trusteer\Rapport\bin\RapportMgmtService.exe

PRC - [2010/08/20 16:53:08 | 000,689,472 | ---- | M] (SoftThinks SAS) -- C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe

PRC - [2010/07/21 11:36:02 | 000,783,680 | ---- | M] () -- C:\Program Files (x86)\Dell DataSafe Local Backup\Components\Scheduler\STService.exe

PRC - [2010/06/01 09:32:12 | 000,049,168 | ---- | M] (StrikeForce Technologies Inc.) -- C:\Program Files (x86)\SFT\GuardedID\GIDOSKHlpr.exe

PRC - [2010/06/01 09:31:52 | 000,389,128 | ---- | M] (StrikeForce Technologies Inc.) -- C:\Program Files (x86)\SFT\GuardedID\GIDD.exe

PRC - [2010/04/30 02:11:40 | 001,159,504 | ---- | M] (Logitech, Inc.) -- C:\Program Files\Logitech\SetPointP\LU\LogitechUpdate.exe

PRC - [2010/04/30 02:11:30 | 000,341,328 | ---- | M] (Logitech, Inc.) -- C:\Program Files\Logitech\SetPointP\LU\LULnchr.exe

PRC - [2010/04/04 11:44:10 | 000,095,560 | ---- | M] (Sensible Vision ) -- C:\Program Files (x86)\Sensible Vision\Fast Access\FATrayMon.exe

PRC - [2010/04/04 11:44:08 | 001,992,008 | ---- | M] (Sensible Vision ) -- C:\Program Files (x86)\Sensible Vision\Fast Access\FATrayAlert.exe

PRC - [2010/04/04 11:43:38 | 002,409,800 | ---- | M] (Sensible Vision ) -- C:\Program Files (x86)\Sensible Vision\Fast Access\FAService.exe

PRC - [2010/02/09 14:34:00 | 001,807,680 | ---- | M] () -- C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe

PRC - [2009/07/05 17:12:26 | 000,307,200 | ---- | M] (Creative Technology Ltd) -- C:\Program Files (x86)\Creative\Shared Files\CTAudSvc.exe

PRC - [2009/06/24 17:21:38 | 000,409,744 | ---- | M] (Creative Technology Ltd) -- C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe

PRC - [2009/06/09 10:11:14 | 000,155,648 | ---- | M] (Stardock Corporation) -- C:\Program Files\Dell\DellDock\DockLogin.exe

PRC - [2009/05/21 09:59:08 | 000,206,064 | ---- | M] (SupportSoft, Inc.) -- C:\Program Files (x86)\Dell Support Center\bin\sprtsvc.exe

PRC - [2009/05/21 09:59:08 | 000,206,064 | ---- | M] (SupportSoft, Inc.) -- C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe

PRC - [2009/03/05 16:07:20 | 002,260,480 | RHS- | M] (Safer-Networking Ltd.) -- C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe

PRC - [2009/01/26 15:31:10 | 001,153,368 | ---- | M] (Safer Networking Ltd.) -- C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe

PRC - [2008/11/14 14:34:58 | 000,344,064 | ---- | M] (Alexander G Styopkin) -- C:\Program Files (x86)\Keylogger Hunter\KeyloggerHunter.exe

PRC - [2003/08/29 19:05:35 | 000,360,448 | ---- | M] () -- C:\Program Files (x86)\SpywareGuard\sgmain.exe

PRC - [2003/08/29 11:14:56 | 000,233,472 | ---- | M] () -- C:\Program Files (x86)\SpywareGuard\sgbhp.exe

========== Modules (SafeList) ==========

MOD - [2010/10/26 00:26:58 | 000,575,488 | ---- | M] (OldTimer Tools) -- C:\Users\dougmarkham\Desktop\OTL.exe

MOD - [2010/08/31 14:30:08 | 000,431,336 | ---- | M] (Trusteer Ltd.) -- C:\Program Files (x86)\Trusteer\Rapport\bin\rooksbas.dll

MOD - [2010/08/21 01:21:32 | 001,680,896 | ---- | M] (Microsoft Corporation) -- C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd\comctl32.dll

MOD - [2008/11/14 14:34:08 | 000,019,968 | ---- | M] () -- C:\Program Files (x86)\Keylogger Hunter\KHunterLib.dll

========== Win32 Services (SafeList) ==========

SRV:64bit: - [2010/06/29 13:49:27 | 000,128,752 | ---- | M] (SUPERAntiSpyware.com) [Auto | Running] -- C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE -- (!SASCORE)

SRV:64bit: - [2010/05/06 05:30:22 | 000,357,456 | ---- | M] (Logitech, Inc.) [On_Demand | Stopped] -- C:\Program Files\Common Files\LogiShrd\Bluetooth\LBTServ.exe -- (LBTServ)

SRV:64bit: - [2010/03/25 23:48:42 | 000,017,424 | ---- | M] (Microsoft Corporation) [Auto | Running] -- C:\Program Files\Microsoft Security Essentials\MsMpEng.exe -- (MsMpSvc)

SRV:64bit: - [2010/01/21 22:01:12 | 000,202,752 | ---- | M] (AMD) [Auto | Running] -- C:\Windows\SysNative\atiesrxx.exe -- (AMD External Events Utility)

SRV:64bit: - [2010/01/20 16:10:00 | 000,244,736 | ---- | M] (IDT, Inc.) [Auto | Running] -- C:\Windows\SysNative\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_0057cbec48a2d7cf\stacsv64.exe -- (STacSV)

SRV:64bit: - [2009/11/02 13:48:18 | 000,126,352 | ---- | M] (Intel® Corporation) [On_Demand | Stopped] -- C:\Program Files\Intel\TurboBoost\TurboBoost.exe -- (TurboBoost)

SRV:64bit: - [2009/09/21 16:24:40 | 001,420,560 | ---- | M] (Intel® Corporation) [Auto | Running] -- C:\Program Files\Intel\WiFi\bin\EvtEng.exe -- (EvtEng)

SRV:64bit: - [2009/09/21 16:03:06 | 000,315,664 | ---- | M] () [On_Demand | Stopped] -- C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe -- (MyWiFiDHCPDNS)

SRV:64bit: - [2009/09/21 16:00:44 | 000,831,760 | ---- | M] (Intel® Corporation) [Auto | Running] -- C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe -- (RegSrvc)

SRV:64bit: - [2009/09/15 22:59:44 | 000,907,264 | ---- | M] (Intel® Corporation) [Auto | Running] -- C:\Program Files\Intel\WiMAX\Bin\AppSrv.exe -- (WiMAXAppSrv)

SRV:64bit: - [2009/09/15 22:54:38 | 000,403,456 | ---- | M] (Red Bend Ltd.) [Auto | Running] -- C:\Program Files\Intel\WiMAX\Bin\DMAgent.exe -- (DMAgent)

SRV:64bit: - [2009/08/17 22:09:52 | 000,868,128 | ---- | M] (Broadcom Corporation.) [Auto | Running] -- c:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe -- (btwdins)

SRV:64bit: - [2009/07/13 21:41:27 | 001,011,712 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)

SRV:64bit: - [2009/06/09 10:11:14 | 000,155,648 | ---- | M] (Stardock Corporation) [Auto | Running] -- C:\Program Files\Dell\DellDock\DockLogin.exe -- (DockLoginService)

SRV:64bit: - [2009/03/02 14:42:58 | 000,089,600 | ---- | M] (Andrea Electronics Corporation) [Auto | Running] -- C:\Windows\SysNative\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_0057cbec48a2d7cf\AESTSr64.exe -- (AESTFilters)

SRV - [2010/09/15 20:00:31 | 000,921,952 | ---- | M] (AVG Technologies CZ, s.r.o.) [Auto | Running] -- C:\Program Files (x86)\AVG\AVG9\avgemc.exe -- (avg9emc)

SRV - [2010/09/15 20:00:28 | 000,308,136 | ---- | M] (AVG Technologies CZ, s.r.o.) [Auto | Running] -- C:\Program Files (x86)\AVG\AVG9\avgwdsvc.exe -- (avg9wd)

SRV - [2010/09/04 21:12:20 | 000,079,360 | ---- | M] (Creative Labs) [On_Demand | Stopped] -- C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\AL6Licensing.exe -- (Creative ALchemy AL6 Licensing Service)

SRV - [2010/09/04 21:11:56 | 000,079,360 | ---- | M] (Creative Labs) [On_Demand | Stopped] -- C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\CTAELicensing.exe -- (Creative Audio Engine Licensing Service)

SRV - [2010/09/04 21:11:37 | 000,079,360 | ---- | M] (Creative Labs) [On_Demand | Stopped] -- C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\XMBLicensing.exe -- (Sound Blaster X-Fi MB Licensing Service)

SRV - [2010/09/04 20:57:14 | 000,016,680 | ---- | M] (Citrix Online, a division of Citrix Systems, Inc.) [On_Demand | Stopped] -- C:\Program Files (x86)\Citrix\GoToAssist\514\g2aservice.exe -- (GoToAssist)

SRV - [2010/08/31 14:30:18 | 000,525,808 | ---- | M] (Trusteer Ltd.) [On_Demand | Running] -- C:\Program Files (x86)\Trusteer\Rapport\bin\RapportLaunService64.exe -- (RapportLaunService)

SRV - [2010/08/31 14:29:58 | 000,767,208 | ---- | M] (Trusteer Ltd.) [Auto | Running] -- C:\Program Files (x86)\Trusteer\Rapport\bin\RapportMgmtService.exe -- (RapportMgmtService)

SRV - [2010/08/20 16:53:08 | 000,689,472 | ---- | M] (SoftThinks SAS) [Auto | Running] -- C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE -- (SftService)

SRV - [2010/04/04 11:43:38 | 002,409,800 | ---- | M] (Sensible Vision ) [Auto | Running] -- C:\Program Files (x86)\Sensible Vision\Fast Access\FAService.exe -- (FAService)

SRV - [2010/03/18 13:16:28 | 000,130,384 | ---- | M] (Microsoft Corporation) [Auto | Stopped] -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe -- (clr_optimization_v4.0.30319_32)

SRV - [2009/07/05 17:12:26 | 000,307,200 | ---- | M] (Creative Technology Ltd) [Auto | Running] -- C:\Program Files (x86)\Creative\Shared Files\CTAudSvc.exe -- (CTAudSvcService)

SRV - [2009/06/26 12:19:12 | 001,124,848 | ---- | M] (Sonic Solutions) [On_Demand | Stopped] -- c:\Program Files (x86)\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe -- (RoxMediaDB10)

SRV - [2009/06/10 17:23:09 | 000,066,384 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe -- (clr_optimization_v2.0.50727_32)

SRV - [2009/06/05 20:07:28 | 000,250,616 | ---- | M] (WildTangent, Inc.) [On_Demand | Stopped] -- C:\Program Files (x86)\WildTangent\Dell Games\Dell Game Console\GameConsoleService.exe -- (GameConsoleService)

SRV - [2009/05/21 09:59:08 | 000,206,064 | ---- | M] (SupportSoft, Inc.) [Auto | Running] -- C:\Program Files (x86)\Dell Support Center\bin\sprtsvc.exe -- (sprtsvc_DellSupportCenter) SupportSoft Sprocket Service (DellSupportCenter)

SRV - [2009/01/26 15:31:10 | 001,153,368 | ---- | M] (Safer Networking Ltd.) [Auto | Running] -- C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe -- (SBSDWSCService)

========== Driver Services (SafeList) ==========

DRV:64bit: - File not found [File_System | System | Stopped] -- C:\Windows\SysNative\DRIVERS\RxFilter.sys -- (RxFilter)

DRV:64bit: - File not found [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\E8EB.tmp -- (MEMSWEEP2)

DRV:64bit: - [2010/09/15 20:01:24 | 000,317,520 | ---- | M] (AVG Technologies CZ, s.r.o.) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\avgtdia.sys -- (AvgTdiA)

DRV:64bit: - [2010/09/15 20:01:21 | 000,269,904 | ---- | M] (AVG Technologies CZ, s.r.o.) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\avgldx64.sys -- (AvgLdx64)

DRV:64bit: - [2010/09/15 20:01:21 | 000,035,536 | ---- | M] (AVG Technologies CZ, s.r.o.) [File_System | System | Running] -- C:\Windows\SysNative\drivers\avgmfx64.sys -- (AvgMfx64)

DRV:64bit: - [2010/07/13 09:57:08 | 000,069,736 | ---- | M] (ITE Tech. Inc. ) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\itecir.sys -- (itecir)

DRV:64bit: - [2010/04/22 05:17:40 | 000,318,000 | ---- | M] (Synaptics Incorporated) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\SynTP.sys -- (SynTP)

DRV:64bit: - [2010/04/14 01:01:44 | 000,054,824 | ---- | M] (Broadcom Corporation.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\btusbflt.sys -- (btusbflt)

DRV:64bit: - [2010/03/18 05:00:16 | 000,057,936 | ---- | M] (Logitech, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\LMouFilt.Sys -- (LMouFilt)

DRV:64bit: - [2010/03/18 05:00:00 | 000,063,568 | ---- | M] (Logitech, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\LHidFilt.Sys -- (LHidFilt)

DRV:64bit: - [2010/02/17 14:23:05 | 000,014,920 | ---- | M] (SUPERAdBlocker.com and SUPERAntiSpyware.com) [Kernel | System | Running] -- C:\Program Files\SUPERAntiSpyware\sasdifsv64.sys -- (SASDIFSV)

DRV:64bit: - [2010/02/17 14:23:05 | 000,012,360 | ---- | M] (SUPERAdBlocker.com and SUPERAntiSpyware.com) [Kernel | System | Running] -- C:\Program Files\SUPERAntiSpyware\saskutil64.sys -- (SASKUTIL)

DRV:64bit: - [2010/01/21 22:13:24 | 006,233,088 | ---- | M] (ATI Technologies Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\atipmdag.sys -- (amdkmdag)

DRV:64bit: - [2010/01/21 21:07:56 | 000,161,280 | ---- | M] (Advanced Micro Devices, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\atikmpag.sys -- (amdkmdap)

DRV:64bit: - [2010/01/20 16:10:00 | 000,505,856 | ---- | M] (IDT, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\stwrt64.sys -- (STHDA)

DRV:64bit: - [2009/11/20 02:25:42 | 000,321,064 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\k57nd60a.sys -- (k57nd60a) Broadcom NetLink

DRV:64bit: - [2009/11/02 13:48:02 | 000,013,784 | ---- | M] () [Kernel | Auto | Running] -- C:\Windows\SysNative\drivers\TurboB.sys -- (TurboB)

DRV:64bit: - [2009/09/29 21:34:32 | 000,121,872 | ---- | M] (ATI Technologies, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\AtiHdmi.sys -- (AtiHdmiService)

DRV:64bit: - [2009/09/15 09:45:08 | 000,174,592 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\bpmp.sys -- (bpmp)

DRV:64bit: - [2009/09/15 09:45:00 | 000,081,920 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\bpusb.sys -- (bpusb)

DRV:64bit: - [2009/09/15 09:44:58 | 000,071,168 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\bpenum.sys -- (bpenum)

DRV:64bit: - [2009/09/14 23:40:42 | 006,952,960 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\NETw5s64.sys -- (NETw5s64) Intel®

DRV:64bit: - [2009/07/13 21:52:21 | 000,106,576 | ---- | M] (Advanced Micro Devices) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsata.sys -- (amdsata)

DRV:64bit: - [2009/07/13 21:52:21 | 000,028,752 | ---- | M] (Advanced Micro Devices) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\amdxata.sys -- (amdxata)

DRV:64bit: - [2009/07/13 21:52:20 | 000,194,128 | ---- | M] (AMD Technologies Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsbs.sys -- (amdsbs)

DRV:64bit: - [2009/07/13 21:48:04 | 000,065,600 | ---- | M] (LSI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\lsi_sas2.sys -- (LSI_SAS2)

DRV:64bit: - [2009/07/13 21:47:48 | 000,077,888 | ---- | M] (Hewlett-Packard Company) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\HpSAMD.sys -- (HpSAMD)

DRV:64bit: - [2009/07/13 21:45:55 | 000,024,656 | ---- | M] (Promise Technology) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\stexstor.sys -- (stexstor)

DRV:64bit: - [2009/07/09 06:00:00 | 000,055,280 | ---- | M] (Sonic Solutions) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\PxHlpa64.sys -- (PxHlpa64)

DRV:64bit: - [2009/07/04 07:27:02 | 000,055,808 | ---- | M] (REDC) [Kernel | Auto | Running] -- C:\Windows\SysNative\drivers\rixdpe64.sys -- (rixdpcie)

DRV:64bit: - [2009/07/01 20:54:52 | 000,060,416 | ---- | M] (REDC) [Kernel | Auto | Running] -- C:\Windows\SysNative\drivers\rimspe64.sys -- (rimspci)

DRV:64bit: - [2009/07/01 06:31:58 | 000,080,896 | ---- | M] (REDC) [Kernel | Auto | Running] -- C:\Windows\SysNative\drivers\risdpe64.sys -- (risdpcie)

DRV:64bit: - [2009/07/01 00:46:52 | 000,098,344 | ---- | M] (Broadcom Corporation.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\btwaudio.sys -- (btwaudio)

DRV:64bit: - [2009/07/01 00:46:48 | 000,132,648 | ---- | M] (Broadcom Corporation.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\btwavdt.sys -- (btwavdt)

DRV:64bit: - [2009/07/01 00:46:40 | 000,021,160 | ---- | M] (Broadcom Corporation.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\btwrchid.sys -- (btwrchid)

DRV:64bit: - [2009/06/15 14:06:42 | 000,172,704 | ---- | M] (Creative Technology Ltd.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\CtClsFlt.sys -- (CtClsFlt)

DRV:64bit: - [2009/06/10 16:38:56 | 000,000,308 | ---- | M] () [File_System | On_Demand | Running] -- C:\Windows\SysNative\wbem\ntfs.mof -- (Ntfs)

DRV:64bit: - [2009/06/10 16:34:33 | 003,286,016 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\evbda.sys -- (ebdrv)

DRV:64bit: - [2009/06/10 16:34:28 | 000,468,480 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\bxvbda.sys -- (b06bdrv)

DRV:64bit: - [2009/06/10 16:34:23 | 000,270,848 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\b57nd60a.sys -- (b57nd60a)

DRV:64bit: - [2009/06/10 16:31:59 | 000,031,232 | ---- | M] (Hauppauge Computer Works, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\hcw85cir.sys -- (hcw85cir)

DRV:64bit: - [2009/04/07 03:33:08 | 000,035,104 | ---- | M] (Broadcom Corporation.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\btwl2cap.sys -- (btwl2cap)

DRV:64bit: - [2008/09/24 20:36:14 | 000,238,848 | ---- | M] (Sensible Vision ) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\facap.sys -- (FACAP)

DRV:64bit: - [2006/11/01 13:51:00 | 000,151,656 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\WimFltr.sys -- (WimFltr)

DRV - [2010/08/31 14:30:18 | 000,062,960 | ---- | M] (Trusteer Ltd.) [Kernel | System | Running] -- C:\Program Files (x86)\Trusteer\Rapport\bin\RapportKE64.sys -- (RapportKE64)

DRV - [2010/08/31 14:30:18 | 000,056,816 | ---- | M] (Trusteer Ltd.) [Kernel | System | Running] -- C:\Program Files (x86)\Trusteer\Rapport\bin\RapportPG64.sys -- (RapportPG64)

DRV - [2009/06/26 11:27:28 | 000,065,520 | ---- | M] (Sonic Solutions) [File_System | System | Stopped] -- C:\Windows\SysWOW64\drivers\RxFilter.sys -- (RxFilter)

========== Standard Registry (SafeList) ==========

========== Internet Explorer ==========

IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm

IE - HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

IE - HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

IE - HKU\S-1-5-21-1671177821-2510141233-1922907397-1000\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com/

IE - HKU\S-1-5-21-1671177821-2510141233-1922907397-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

========== FireFox ==========

FF - prefs.js..browser.startup.homepage: "http://www.google.com"

FF - prefs.js..extensions.enabledItems: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}:6.0.21

FF - prefs.js..extensions.enabledItems: guardedid@sftnj.com:3.0.0

FF - prefs.js..extensions.enabledItems: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}:6.0.22

FF - HKLM\software\mozilla\Mozilla Firefox 3.6.11\extensions\\Components: C:\Program Files (x86)\Mozilla Firefox\components [2010/10/19 19:17:23 | 000,000,000 | ---D | M]

FF - HKLM\software\mozilla\Mozilla Firefox 3.6.11\extensions\\Plugins: C:\Program Files (x86)\Mozilla Firefox\plugins [2010/10/19 19:17:23 | 000,000,000 | ---D | M]

[2010/09/15 20:15:23 | 000,000,000 | ---D | M] -- C:\Users\dougmarkham\AppData\Roaming\Mozilla\Extensions

[2010/10/19 22:29:51 | 000,000,000 | ---D | M] -- C:\Users\dougmarkham\AppData\Roaming\Mozilla\Firefox\Profiles\66geab6k.default\extensions

[2010/10/19 22:37:53 | 000,000,000 | ---D | M] -- C:\Program Files (x86)\Mozilla Firefox\extensions

[2010/09/16 12:05:48 | 000,000,000 | ---D | M] (Java Console) -- C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}

[2010/10/19 22:37:53 | 000,000,000 | ---D | M] (Java Console) -- C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}

[2010/09/29 17:24:26 | 000,000,000 | ---D | M] -- C:\Program Files (x86)\Mozilla Firefox\extensions\guardedid@sftnj.com

[2010/09/15 04:50:38 | 000,472,808 | ---- | M] (Sun Microsystems, Inc.) -- C:\Program Files (x86)\Mozilla Firefox\plugins\npdeployJava1.dll

O1 HOSTS File: ([2010/10/22 02:17:07 | 000,423,309 | R--- | M]) - C:\Windows\SysNative\drivers\etc\hosts

O1 - Hosts: 127.0.0.1 www.007guard.com

O1 - Hosts: 127.0.0.1 007guard.com

O1 - Hosts: 127.0.0.1 008i.com

O1 - Hosts: 127.0.0.1 www.008k.com

O1 - Hosts: 127.0.0.1 008k.com

O1 - Hosts: 127.0.0.1 www.00hq.com

O1 - Hosts: 127.0.0.1 00hq.com

O1 - Hosts: 127.0.0.1 010402.com

O1 - Hosts: 127.0.0.1 www.032439.com

O1 - Hosts: 127.0.0.1 032439.com

O1 - Hosts: 127.0.0.1 www.0scan.com

O1 - Hosts: 127.0.0.1 0scan.com

O1 - Hosts: 127.0.0.1 1000gratisproben.com

O1 - Hosts: 127.0.0.1 www.1000gratisproben.com

O1 - Hosts: 127.0.0.1 1001namen.com

O1 - Hosts: 127.0.0.1 www.1001namen.com

O1 - Hosts: 127.0.0.1 100888290cs.com

O1 - Hosts: 127.0.0.1 www.100888290cs.com

O1 - Hosts: 127.0.0.1 www.100sexlinks.com

O1 - Hosts: 127.0.0.1 100sexlinks.com

O1 - Hosts: 127.0.0.1 10sek.com

O1 - Hosts: 127.0.0.1 www.10sek.com

O1 - Hosts: 127.0.0.1 www.1-2005-search.com

O1 - Hosts: 127.0.0.1 1-2005-search.com

O1 - Hosts: 127.0.0.1 123fporn.info

O1 - Hosts: 14590 more lines...

O2:64bit: - BHO: (AVG Safe Search) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG9\avgssiea.dll (AVG Technologies CZ, s.r.o.)

O2:64bit: - BHO: (no name) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - No CLSID value found.

O2 - BHO: (AVG Safe Search) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG9\avgssie.dll (AVG Technologies CZ, s.r.o.)

O2 - BHO: (SpywareGuardDLBLOCK.CBrowserHelper) - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files (x86)\SpywareGuard\dlprotect.dll ()

O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found.

O2 - BHO: (FAIESSOHelper Class) - {A2F122DA-055F-4df7-8F24-7354DBDBA85B} - C:\Program Files (x86)\Sensible Vision\Fast Access\FAIESSO.dll (Sensible Vision )

O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.

O3 - HKLM\..\Toolbar: (GuardedID) - {CB7DC2DA-D8C9-4004-8548-1E24AA7D46DE} - C:\Program Files (x86)\SFT\GuardedID\GIDTB.dll (StrikeForce Technologies Inc)

O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.

O4:64bit: - HKLM..\Run: [EvtMgr6] C:\Program Files\Logitech\SetPointP\SetPoint.exe (Logitech, Inc.)

O4:64bit: - HKLM..\Run: [intelWireless] C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe (Intel® Corporation)

O4:64bit: - HKLM..\Run: [intelWirelessWiMAX] C:\Program Files\Intel\WiMAX\Bin\WiMAXCU.exe (Intel

Gammo · October 26, 2010

Hi,

It appears to be clean.

I'd like us to scan your machine with ESET OnlineScan

Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan
Click the button.
For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
2. Click on to download the ESET Smart Installer. Save it to your desktop.
3. Double click on the icon on your desktop.
4. Check
5. Click the button.
6. Accept any security warnings from your browser.
7. Check
8. Push the Start button.
9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
10. When the scan completes, push
11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
12. Push the button.
13. Push

dougmarkham · October 27, 2010

ESET scan found nothing, which is good, however: GuardedID is still not functioning properly.

I un-installed GuardedID and then reinstalled GuardedID after cleaning up the registry of GuardedID entries. The software tech support folks at Strikeforce (who make GID) said this would solve the issue, but it did not solve the problem. The GuardedID issue is causing letters typed into the URL box or 'google toolbar' box or the 'find box' of both IE and firefox to type in numbers. Also typing in programs such as word and excel and others (non microsoft too) is only giving numbers. For instance if I press any text key (e.g. "a") over and over, I get 123456789012345678901234567890. This issue stops when I exit GuardedID, but why was the issue not resolved after the un-install/reinstall?

On their website they say: GuardedID takes control of the keyboard at the lowest possible layer in the kernel. The keystrokes are the encrypted and sent to the browser via an

Gammo · October 27, 2010

Hi,

The GuardedID problem is not caused by malware, that's for sure.

I don't know the program, but I've found this: http://www.guardedid.com/support_faq.aspx#EBFBA. According to the FAQ 64-bit versions of Windows aren't supported. You have a 64-bit version of Windows 7, so that could explain the problem.

Would the deleting of the "BHO" (Browser Help Object) for "coolwebsearch" also somehow disable GuardedID?

No.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Your logs appear to be clean now. There is only a bit of cleanup that we will deal with in this post, as well as prevention from future infections.

Open OTL

Under the Custom Scans/Fixes box at the bottom, paste the following:
```
:Commands
[clearallrestorepoints]
```
Click the Run Fix button at the top
It might ask you to reboot, if so click YES

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Download OTC to your desktop and run it
A list of tool components used in the Cleanup of malware will be downloaded.
If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
Click Yes to begin the Cleanup process and remove these components, including this application.
You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Keep a backup of your important files

Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Make proper use of your anti-virus and firewall

You should keep your anti-virus and firewall guard enabled at all times, don't shut them off unless there's a specific reason to do so.

Also, regularly performing a full system scan with your anti-virus program is a good idea to make sure nothing has slipped through your protection. Once every two weeks works well for many people. You can set the scan to run during a time when you don't plan to use the computer and just leave it to complete on its own.

Keep in mind that anti-virus programs are far from perfect. They don't protect you against every piece of malware that's out there, so don't trust them blindly. If an anti-virus reports a file as 'clean' then it's doesn't necessarily has to mean it is.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Keep all your software updated

It is important to keep up on system updates from Microsoft by regularly checking their website at: http://windowsupdate.microsoft.com/, as these patch critical security vulnerabilities and help to keep you safe.

It's also important to keep programs up to date so that malware doesn't exploit any old security flaws. FileHippo Update Checker is an extremely helpful program that will tell you which of your programs need to be updated. Java and Adobe Reader are two of the main security vulnerabilities. You can find the latest version of Java here, you will want the Java SE Runtime Environment (JRE) one. You can find the latest version of Adobe Reader here.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Use a safer web browser

Internet Explorer is not the most secure tool for browsing the web. It has been known to be very susceptible to infection, and there are a couple good free alternatives: Firefox and Opera. Both are excellent faster, safer, more powerful and functional free alternatives to Internet Explorer. It's definitely worth the short period of adjustment to start using one of these. If you wish to continue using Internet Explorer, it would be a good idea to follow the tutorial here which will help you to make IE much safer.

If you decide to use the Firefox browser, the McAfee SiteAdvisor add-on will nicely help to enhance your security. This add-on tells you whether the sites you are about to visit are safe or not. A must if you do a lot of Googling.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Some other security programs

It is wise these days to have a few security programs installed and running on your machine except from just an anti-virus and a firewall. I will list some of them.

A good anti-spyware program installed on your pc is very important to help remove any spyware that may have gotten on your computer. I highly recommend Malwarebytes' Anti-Malware.
SpywareBlaster to help prevent spyware from installing in the first place.
MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites in the future.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Be careful

Having security programs installed is very helpful to you, but none of them have the gift of human thought. The best way to make sure you don't get infected is to exercise common sense. Be careful of what websites you visit - if a site looks suspicious, trust your instincts and get out of there. Be careful of what attachments you open in emails and files you download from websites - check them over carefully to make sure that you know what you're getting.

Using peer-to-peer programs (eg: LimeWire, BitTorrent, uTorrent, Kazaa) or downloading cracks and keygens is something else to avoid. These are the most common way to get infected. Malware writers use these programs to spread infections as it is the easiest way for them. The majority of infections we see in the Malware Removal forum are due to people using p2p programs to download cracks/keygens/warez. These are not only illegal, but will always contain some form of malware. You have no way of verifying that the things you download are legitimate or that they don't contain malware. Even with an up to date anti-virus and firewall, some of these things will still infect you. It is highly recommend that you uninstall all peer-to-peer programs. It just isn't worth it.

Other common ways of getting infected are dis-reputable sites forcing you to download and install a codec. Or viruses using Instant Messaging programs (Windows Live Messenger, MSN Messenger, AIM) to send a file claiming it to be "photos" from a friend, only for it to turn out to be a virus.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Slow computer?

If your computer begins to slow down in the future for no particular reason, your first step should not be to come to the malware forum. As your computer ages and is used, it's parts wear, files and programs accumulate, and its performance can decrease. To restore your computer's performance to its best possible level, follow the steps in this page written by malware expert Miekiemoes.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I'll leave this thread open for a couple days in case you come across any lingering problems that need fixing, then I'll close it up. If you need it reopened for any reason just shoot me a PM. It's been a pleasure working with you, now best of luck!

Cheers,

Gammo :lol:

dougmarkham · October 28, 2010

Hi Gammo,

Thanks for the info, as well as the clean-up instructions. However, I am not sure if ccolwwwsearch.com is purged:

I have noticed that I am getting random words in a website becoming double underlined, and when my mouse hovers over that word, an advertisement pops-up right above the affected word. I did a Google search last night and found out these are VX2 infections. I noticed I was getting these VX2 adverts just after the coolwwwsearch.com infection. Do you know which program is best for dealing with VX2 infections? Should I clean up the system restore points after dealing with the VX2 infection?

Is the only sure way of a full purge to re-install the operating system, or do these heuristic type infections hide in data files?

At present I have a 128gb harddrive in my laptop which has the c drive (operating system and programs installed only), whilst I am storing all my work and personal data directly onto an external hard drive. I intend to buy a backup external hard drive next week. My question is: if I do a Dell factory image restore (to restore the operating system to the original state it was when I got the computer from Dell), will that eliminate any elements of coolwwwsearch.com that these anti-virus scans can't pick up; or to be entirely sure of removing it, must I also copy my data from the external hard drive, and reformat my external hard drive as well?

Regards,

Doug.

Gammo · October 28, 2010

Hi,

Your PC should be clean now.

If you're still experiencing problems, then they're probably not malware related. :angry:

Maurice Naggar · October 30, 2010

This case is resolved, and the topic now Closed.

The procedures used here were only for -this system- and no other.

If you are a casual viewer and are having issues, please create your own New Topic and follow forum procedures.

See http://www.malwarebytes.org/forums/index.php?showtopic=9573

I am having problems removing the "coolwwwsearch.com" trojan

Recommended Posts

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Recently Browsing 0 members

Important Information